Plumb5 Reviews & Product Details

Plumb5 Overview

What is Plumb5?

Plumb5 is a platform for segment of one marketing which allows marketers to offer behavior based automation across the customer life-cycle in real-time. The Plumb5 platform hosts a suite of apps comprising of web and mobile trackers, dynamic personalization widgets, email and social apps, community builders, data visualization and connectors for Commerce, CRM, POS and Telephony apps.

Plumb5 Details
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Plumb5 Community
Languages Supported
English
Product Description

Plumb5 is a real-time customer life-cycle automation platform with built-in unified intelligence

How do you position yourself against your competitors?

Plumb5 is a platform for segment of one marketing which allows marketers to offer behavior based automation across the customer life-cycle. Plumb5 personalization engine works for all customer touch-points. Our proprietary tagging methodology allows us to tag data irrespective of the touch-point system.


Seller Details
Seller
Decisive Analytical Solutions LLC
Company Website
Year Founded
2010
HQ Location
Bangalore, India
Twitter
@plumb_five
834 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®

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Plumb5 Reviews

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Exe-Online Marketing
Real Estate
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Lead Management System, Real Time Engagement are best for us. LMS help us to track the leads comes in for us and to know how effectively is the follow up is done by our sales team. Real Time Engagement app, gives us quality leads. Review collected by and hosted on G2.com.

What do you dislike?

It should be little more user friendly. To use Most of its engagement tools, we required training and have to know little on HTML language. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For good result, we should use P5 effectively. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use plumb5 to generate quality leads by engaging website visitors Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

i have been user for this product for 1 year when i was working for real estate company, i trusted this product and have started implementing, i see lot of problems while using the product. no training to use Review collected by and hosted on G2.com.

What do you dislike?

tracking is worst, always mismatch of data, email and SMS goes only inside SPAM Review collected by and hosted on G2.com.

Recommendations to others considering the product:

please don't ever consider taking this product. you will have to end up in no results Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

nothing, we have not got ROI from any campaigns. have wasted my money Review collected by and hosted on G2.com.

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Senior Director & Global Head - Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Love the technology, True segment of one platform. Various widgets allow real time engagement with your online customers and their ability to treat them as an individual. This brings in possibilities of executing multiple business use cases using the tool. The best of it is its ability to unify data from various sources and bring it on to one platform. Data is a very key aspect of this product as far as we have seen and some of our customers just loved it. Review collected by and hosted on G2.com.

What do you dislike?

New products take time to spread its wings across the world. Very few people who can use the product wisely. This calls for P5 training and creating a lot more P5 certified partners and subject matter experts. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend this product to others. As a seasoned marketing person having worked on the very first Unity Mail to Lyris to Unica, I see merit in the product and its ability to unify data from various sources to one single platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have solved multiple problems using the solution. While for a few customers we have solved Lead Management, allocation and quicker time to response, while for others we have integrated with POS and bring on the data under one umbrella and for some we have solved personalised and real time engagement with online users. As a consultant we have advised customers to use this and the client responses has been amazing. This has really helped us provide more value to our customers at a low cost as compared to other products available in the market. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The accuracy, the speed of the software, the flexibility in adding the parameters and fields required for the day to day work, the technical support and many more... Review collected by and hosted on G2.com.

What do you dislike?

The display page in prospect management page is identifies with emails, ideally the names should have been the first identification column, followed with email address. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Many to quote, but primarily the follow up of leads and efficiency in converting the lead to business has drastically gone up . The slip and delays of follow up is one of the major problems which is been solved through Plumb5. Review collected by and hosted on G2.com.

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Owner
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The functionality of the system is extremely user friendly. Having the ability to create templates, segment the database, send the emails and track the success is well set up. As a novice, I was able to learn the system quickly. The Followup from Shubha has been excellent. She is friendly, and listens to requests. Review collected by and hosted on G2.com.

What do you dislike?

There are always teething issues with new systems. We have had a few template issues over time, but these continue to be worked on and improved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I you are seeking a complete emailing and social media system that will help track clients and multiple databases then you will be very pleased with Plumb5.

Shubha has been excellent at helping implement changes, and actually suggesting helpful strategies that will enhance success. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking the marketing to clients and increasing business from existing and new clients.

We have been able to understand where our business is coming from and implement new strategies to increase business in these areas.

We have also implemented strategies to use current website and social media to increase exposure Review collected by and hosted on G2.com.

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Founder & CEO
Furniture
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy of use. All key analytics covered and presented in a visually appealing manner ! Data capactured is accurate too Review collected by and hosted on G2.com.

What do you dislike?

ITs a little challenging to customize as per our requirements although I have not spent much time with the tools Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I wish Plumb5 team meet physically or virtually and explained if there are any new features or help us understand current features that might be useful for running our business. In the 3 years that we have been their customer this has not happened. Maybe in the future this will change. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to gauge the customer behavior, location and capture customer data and get more sales Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Great value for money specially for start ups and mid segment company. Compared to Omniture or Webtrend it covers almost features & Affordable Tool.

Real time web engagement is the feature I like the most because there is high chances of conversion when a lead/repeated lead is contacted in real time and ones web behaviour is right in front of a sales agent.

The tool has other features too like CRM, email marketing, Social look up etc.

When all the data is placed in one system and there is continues flow there is much to analyse data and lot more insights. Plumb5 allows to flow data with all features combined. Review collected by and hosted on G2.com.

What do you dislike?

1. Customized dashboard/report is not possible with all possible filters.

2. Segmentation of data has to be improved specially for emails.

3. Great to see if SMS dashboard works. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Lead Nurturing and re-engagement

- ROI

- Data centric 7 structuring

- Understand social behaviour of visitor/potential lead Review collected by and hosted on G2.com.

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IE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The first thing about the tool is its simplicity. Engagement feature is another area which is quite interesting. Integrating with 3rd party websites. Review collected by and hosted on G2.com.

What do you dislike?

The tool is quite rigid in few areas. I would like the tool to give me a combined dashboard view with all possible filters. Generate ROI report for a campaign through various sources. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Plumb5 being a web based CRM, it becomes easy for us to use it across various locations. The other features which we like are:

- automation of various activities

- Chat integration with our website

- customized and standardized SMS / mail response Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We can keep on engage the customers by finding their behavior on the website. Review collected by and hosted on G2.com.

What do you dislike?

Is not pocket-friendly. The price has to be revised in order that more people can buy and use this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using for selling Healthcare packages & book appointments with doctors. The software helps in interacting with the old & new customers. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Practically built to tackle the most important vertical of Lead Management. Friendly UI and simple reporting formats gives the tool the extra edge. precise information. The analytics generated is sensible and gives you a practical usage patterns. Review collected by and hosted on G2.com.

What do you dislike?

need to login every time.. looking for much more user friendly real time access. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

in real estate industry, it is most practical tool available. Smartly Priced and great tool for LMS. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Website traffic analysis, is most useful.. It has actually helped us plan campaigns for certain specific customer behaviour. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The flexibility with which the product got ingrained with the website for analysis. Information regarding the Visible interfacing with the customer was dependent only on the mail inflows till we decided to utilize the plumb5 website analysis tool. A good analytical tool for re-marketing. Review collected by and hosted on G2.com.

What do you dislike?

The profiling of customer database was not totally clear due to the lack of complete transparence. The analysis could be made easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Benefits realized were that of acknowledging the customer queries on a real time basis. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Plumb5 has a lot of tools to help brands monitor, and measure their progress. Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately, we could not use it for too long to comment on that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a great tool to help any marketer to monitor and measure their ROI. Review collected by and hosted on G2.com.

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Executive Marketing
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

- UI/UX ease of use

- Analytics & reports is a USP

- Very simplified data tagging

- Tracking ROI

- Effective Email/SMS Marketing Review collected by and hosted on G2.com.

What do you dislike?

- Contact validation process needs to improve

- Concern of emails getting caught in SPAM filters Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Mapping Marketing ROI

- Marketing Tools Automation across various channels

- Consolidated Dashboard for managing & monitoring all marketing channel activities Review collected by and hosted on G2.com.

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Marketing Strategy
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

1. Analytics Summary

2. Widgets configuration

3. Plumb 5 team Review collected by and hosted on G2.com.

What do you dislike?

Customization of dashboards. Could use a single dashboard to analyze performance of various websites instead of a dashboard for each website. This will most definitely help in comparing performance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking web behavior of visitors: Helps in relevant messaging based on user's browsing pattern

Activating the chat forms & customizing the messaging across all the microsites : We are now able to instantly get the customer details and also inform him/her about our office locations Review collected by and hosted on G2.com.

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Vice President - Global Marketing and Corporate Communications
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Plumb5 has very effectively integrated automation that is needed to monitor, manage and report on the various marketing channels that are deployed by marketers today. Review collected by and hosted on G2.com.

What do you dislike?

Plumb5 still has to finetune some of the features like visitor tracking, UI and reporting that will make their platform unbeatable from a perspective of usability as well as value for money. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A perfect platform for you to kickstart your journey with marketing automation for your company. It definitely ensures that you have access to all the feature sets that most of the other expensive global giants offer at obnoxious prices. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Marketing owns the responsibility to deliver business ROI for the dollars being invested for this it is imperative that you have a marketing automation tool like Plumb5 to help you monitor, manage, measure and report across marketing channels. The platform gives us the confidence of being in control of the value that we plan to deliver to the business. Review collected by and hosted on G2.com.

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Manager - Marketing
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The level of in sight to the available data and complete analysis of KPI - key performing indicators of the business with a flexibility to customize in accordance with the changing parameters. The most exciting is the ERP / CRM built on a web analytical tool which opens up an all new dimension for customer behavior analytics along with social profiling and whole new level of Inbound marketing with lead nurturing tools and techniques, the personalization of the content on the website as per the pre-defined scoring patterns w.r.t specific campaigns are one of the best and unique feature of the tool.

Review collected by and hosted on G2.com.

What do you dislike?

The tool is rigid on generating required reports and getting a overview or customized summary seem a bit exhaustive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to define an ROI from every campaign and able to identify the key centers which actually makes a difference in our business, the available features of the tool is unique and revolves around customer centerecity which make an actual difference in customer engagement and experience, we have been using the tool from past 3 years and very happy, PLUMB 5 has helped to understand our customers better. Review collected by and hosted on G2.com.

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Chief Marketing
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Constant closed loop animation and email/SMS triggers has been effectively used. On the fly interaction and response scoring are also effective as we create auto-segments based on responses Review collected by and hosted on G2.com.

What do you dislike?

A Wizard driven custom report generation can make it easier for our teams. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for tools that can help you manage your marketing budgets without compromising on effectiveness, then you should try Plumb5. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have hordes of customer data which needs to be structured, communicated and collect responses from them periodically. with Plumb5, we have moved all data and work on a single platform. The big advantage of the platform is automation. N-tier workflows can be enabled for email communication and response generation. Review collected by and hosted on G2.com.

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Creative Director
Entertainment
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Being a start-up media production company, Plumb5 a Customer Acquisition and Retention tool came as a pleasant surprise, when it fit perfectly into the arsenal of our marketing tools necessary to position and boost our services across the online platform with minimal effort. The vast array of features lets us personalize our communication efforts to approach leads, engage them in real time and convert them into long term clients. Review collected by and hosted on G2.com.

What do you dislike?

Nothing as of current date. The evaluation process is in constant progress. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommend the product, not only for its versatility but also for the Value for money. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The simplicity with which this tool can be customized to automate our marketing campaigns, personalized responses and define the rules of engagement. Review collected by and hosted on G2.com.

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CEO
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It 100% automated and understand what my customers are looking for in my website and recommending the needed information's and captures the lead with 0 manual intervention Review collected by and hosted on G2.com.

What do you dislike?

Till now I don't find any issue and I found this is must for any website owners to understand the customer behaviour... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Blisslogix recommends plumb5 to enable your website more intelligent and enable your marketing team more effective Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My website become intelligent

Drip marketing

Chat integration

In depth analytics

Conversion from in known visitors to lead capturing with 0 manual efforts Review collected by and hosted on G2.com.

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Sr. Dy. General Manager, Marketing Strategy
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Ease of customization

Widget options

Analytics dashboard Review collected by and hosted on G2.com.

What do you dislike?

Absence of a common dashboard to analyze data from multiple websites

Requires bit more of design finesse Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great team and an easy-to-use interface make it a must-try product. Results depend on how well you make use of the benefits it offers. With real-time monitoring & good use of analytics, Plumb5 can add great value to your business Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customizing messaging on the website depending on visitor's geography: We are now able to inform the visitor about the nearest office from his/her location

Customizing messaging on the website depending on visitor's browsing pattern: We are able to prompt the visitor with relevant messaging, hence increasing chances of lead capture Review collected by and hosted on G2.com.

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Managing Director
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Its versatility to handle multiple types of digital campaigns and its openness to integrate with other systems. Review collected by and hosted on G2.com.

What do you dislike?

Needs a proper user manual. It has many features which are discovered over a period of time. A manual would make this topic more easy Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Value for money and a must try Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing marketing campaigns. We are using the same to track responses through print advertisement, EDM, PPC, Phone based queries. We are able to track the user across the campaigns and provide a befitting response whenever the user visits our site Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like the 92 attributes that are getting tracked and usage of them. We are able to not only display promotions depending upon on the behavior of the user but also collect required information from the user.

And also we like while closing option. Review collected by and hosted on G2.com.

What do you dislike?

Reporting system can be looked at a different level. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to push APP download notification in no time. Upselling and cross selling depending upon the user behavior.

Significant increase in number of APP downloads and conversions. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

All in one Marketing Automation platform,that works for my small business like a charm. Review collected by and hosted on G2.com.

What do you dislike?

A bit of a learning curve in beginning. some form of Assistant/Wizard would be desirable Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unknown Visitoes to Leads to Customers. Review collected by and hosted on G2.com.

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DGM - Digital Marketing
Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy controls that allows precise and detailed customisation that show instant results, which allows live management. Review collected by and hosted on G2.com.

What do you dislike?

The user interface could improve to give customers a better experience Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We believe we are getting great value from the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customised communications to website visitors is seeing a welcome response from them. The analytics gives great insight. Were able to improve leads generated during a particular promotion campaign by upto 10% by using Plumb5 Review collected by and hosted on G2.com.

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Executive Search
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- Real Time Analytics

- Real Time Engagement and Interaction

- Ability to convert more Visitors into prospects

- All Web data at One single dashboard for quick Marketing Decisions. Review collected by and hosted on G2.com.

What do you dislike?

Nothing as such. Custom Reports can be more user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Return on Investments are easy to measure now

- Conversions are more

- Ease of maintaining Customer Data at 1 single dashboard

- Effective Email Marketing Review collected by and hosted on G2.com.

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