--- title: Perkville Reviews meta\_title: 'Perkville Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 28 reviews by the users' company size, role or industry to find out how Perkville works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 28 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Brand Advocacy url: https://www.g2.com/categories/brand-advocacy --- ### Perkville Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **lead generation** and client participation offered by Perkville's referral programs. [(1 mentions)](https://www.g2.com/products/perkville/reviews?filters%5Bsentiment_snippet%5D=1386543&qs=pros-and-cons#reviews) Users criticize the **graphics and overall appearance** of the Perkville app, feeling it detracts from usability. [(1 mentions)](https://www.g2.com/products/perkville/reviews?filters%5Bsentiment_snippet%5D=2096402&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Perkville ##### 1. Referral Programs Users love the **lead generation** and client participation offered by Perkville's referral programs. [ See 1 mentions ](https://www.g2.com/products/perkville/reviews?filters%5Bsentiment_snippet%5D=1386543&qs=pros-and-cons#reviews) See Related User Reviews JJ Julie J. Small-Business (50 or fewer emp.) 5.0/5 "My Clients LOVE Perkville and so do we!" What do you like about Perkville? We love the lead generation and client participation in the program. ### Top Cons or Disadvantages of Perkville ##### 1. UX Improvement Users criticize the **graphics and overall appearance** of the Perkville app, feeling it detracts from usability. [ See 1 mentions ](https://www.g2.com/products/perkville/reviews?filters%5Bsentiment_snippet%5D=2096402&qs=pros-and-cons#reviews) See Related User Reviews JJ Julie J. Small-Business (50 or fewer emp.) 5.0/5 "My Clients LOVE Perkville and so do we!" What do you dislike about Perkville? We don't love the graphics and general look of the program on our app. ## Top-Rated Alternatives [ ![Smile.io](https://images.g2crowd.com/uploads/product/hd_favicon/751a19050c8533b1829fff47926bbdc1/smile-io.svg "Smile.io") Smile.io 4.6/5(454) ](https://www.g2.com/products/smile-io/reviews) [ ![LoyaltyLion](https://images.g2crowd.com/uploads/product/hd_favicon/2d53556fd7eca2c602961126f42eda1d/loyaltylion.svg "LoyaltyLion") LoyaltyLion 4.6/5(610) ](https://www.g2.com/products/loyaltylion/reviews) [ ![impact.com](https://images.g2crowd.com/uploads/product/hd_favicon/9a208043d1d4a5af8252dfcbeeebd301/impact-com.svg "impact.com") impact.com 4.4/5(2,403) ](https://www.g2.com/products/impact-com/reviews) [ View All Alternatives ](https://www.g2.com/products/perkville/competitors/alternatives) SM Stacey M. Small-Business (50 or fewer emp.) 5/14/2024 "Our members enjoy the loyalty program!" 4.5/5 What do you like best about Perkville? Our members enjoy earning points and have perks to use at our Center! From a business perspective, we enjoy being able to customize the points, perks, and check-in challenges Perkville offers! We have started to use the referral piece of Perkvile to help drive our membership numbers too. The Perkville support team is quick to respond and always happy to listen to ideas we have that are specific to our facility. Review collected by and hosted on G2.com. What do you dislike about Perkville? The sign-up process can sometimes an issue. We have a wide variety of members and non member that use our Center and often times, non-members receive access to join our loyalty program. Review collected by and hosted on G2.com. What problems is Perkville solving and how is that benefiting you? Perkville has helped us set a standard for the amount of points we provide to our members. They have a variety of ideas and practices that help retain our members and also help grow our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JJ Julie J. Owner Small-Business (50 or fewer emp.) 12/11/2024 "My Clients LOVE Perkville and so do we!" 5/5 What do you like best about Perkville? We love the lead generation and client participation in the program. Review collected by and hosted on G2.com. What do you dislike about Perkville? We don't love the graphics and general look of the program on our app. Review collected by and hosted on G2.com. What problems is Perkville solving and how is that benefiting you? Brand loyalty and customers feeling incentivized to visit our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jaeden N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaeden N.") JN Jaeden N. Digital Marketing Manager Mid-Market (51-1000 emp.) 5/14/2024 "Infinite Perks with Perkville" 5/5 What do you like best about Perkville? Perkville is hands down the best points system you can have. Its ease of use and smooth implementation make it a super easy system to learn and navigate. On top of this, its exceptional customer support is nothing short of amazing. Whenever there was a question or something our team wanted to know Kayleigh & Co were super quick to help us out and find a solution. Review collected by and hosted on G2.com. What do you dislike about Perkville? It would be nice to see more customizability on our landing page for users. Being able to brand it more and add more elements of our company to the page would be awesome. Review collected by and hosted on G2.com. What problems is Perkville solving and how is that benefiting you? Perkville is helping us solve customer retention by giving customers a reason to come back to us versus any of our competitors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CT Corrine T. Mid-Market (51-1000 emp.) 5/16/2024 "5 Star Customer Service and Easy to Use" 5/5 What do you like best about Perkville? Our Client Rep, Ria, has been so helpful and is always available to help or provide guidance when needed. We use Perkville every single day. Review collected by and hosted on G2.com. What do you dislike about Perkville? Only intergrates with ABC member accounts based on email only. Would be nice if it could also pick up on the same phone number if email doesn't match Review collected by and hosted on G2.com. What problems is Perkville solving and how is that benefiting you? Keeps members engaged with the gym and the services we offer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 12/8/2023 "Perkville Review" 4.5/5 What do you like best about Perkville? We got perkville over 2 years ago and it was very simple to set up as the customer service helped us the whole time. We use this program every day and we love the referral program for new guests. When a current guests refers a friend or family member the program automatically sends out an email. Once the new guest comes in the points are automatically assigned to the proper guest. This has really helped with bringing in some new guests for our business. Review collected by and hosted on G2.com. What do you dislike about Perkville? Sometimes we have had issues about Perkville updating points for our guests when they purchase a product or service. It can just randomly stop assigning points without us knowing anything about it until a guests brings it to our attention. On the other hand the customer service to help re-assign these points is amazing. Review collected by and hosted on G2.com. What problems is Perkville solving and how is that benefiting you? Perkville has made our rewards program much easier for us to keep track of as we used to do our rewards program manually before purchasing Perkville. This has freed up our reception team greatly and they are now able to accomplish other items. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kinsey H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kinsey H.") KH Kinsey H. Enterprise (\> 1000 emp.) 12/5/2023 "We love Perkville!" 5/5 What do you like best about Perkville? Our members really enjoy Perkville rewards. We have seen an increase in certain behavors that were driven from the rewards incentive. They have positively impacted our member retention. Review collected by and hosted on G2.com. What do you dislike about Perkville? I honestly don't have anything to speak to in regards to an area of Perkville that I don't like. We work closely together. If there is ever any program need, they are quick to jump on the opporuntiy and make it happen for us. Review collected by and hosted on G2.com. What problems is Perkville solving and how is that benefiting you? Perkville is assisting us in member engagement and retention efforts. Through their platform, we are able to drive more traffic to our clubs as well as to our fitness studios. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SL Sandra L. Enterprise (\> 1000 emp.) 5/19/2023 "Perkville is a great platform: easy to integrate and easier to use." 5/5 What do you like best about Perkville? We're really pleased with the Perkville platform. It was easy to integrate and easier to use. The support team is responsive and eager to help. Many self-service features/tools are available, and the support team is always available to help if there are questions. The Perkville support team, including our Client Success Manager, are great partners. Review collected by and hosted on G2.com. What do you dislike about Perkville? Due to system limitations (on our end as well), it takes at least 20 minutes for new members (who just joined our health club) to appear in the Perkville system. Ideally, this would be faster. While a new member is engaged, we want the ability to sign them up instantly for the rewards program. Review collected by and hosted on G2.com. What problems is Perkville solving and how is that benefiting you? We needed a platform for both referral and retention/engagement. Perkville offers a simple-to-use tool to help us create, manage and track customer loyalty programs while taking advantage of customer referrals through promotional rewards. They primarily serve location-based businesses like gyms, salons, yoga studios and retail stores, which is excellent because they have the industry knowledge we were looking for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rob M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rob M.") RM Rob M. Marketing Manager Mid-Market (51-1000 emp.) 6/16/2022 "Large Fitness Club With Two Locations & Variety of Services" 4.5/5 What do you like best about Perkville? Referral Tracking - Building our lead funnel, awarding points automatically, integrated with CRM Loyalty Building - Awarding members for checking in and using club services Bonus Earnings - Allow us to reward certain behaviours depending on the time of year New features being released - Challenges are how many consumers engage with fitness in 2022 Review collected by and hosted on G2.com. What do you dislike about Perkville? Limited earning activities available - This is mostly due to a lack of API access to our member management system - Club Automation It would be great to see more automated message capabilities - SMS/notification if they check in 4 times in a week after not visiting for a few weeks, etc. Review collected by and hosted on G2.com. Recommendations to others considering Perkville: Review integrations and API availability with your member management software and lead management software Review collected by and hosted on G2.com. What problems is Perkville solving and how is that benefiting you? Perkville has been great for our business. We have added over 3000 new members using this program since launching in June 2020. The customer service is great. They reply promptly and generally with accuracy. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 8/5/2022 "Great, simple rewards software for fitness studios" 4.5/5 What do you like best about Perkville? Very easy to set up and use. Integrated well when we were using Mindbody, and works well now that we are integrating it with Mariana Tek. Allows you to set up point structure and redemption options. Great to keep clients incentivized to keep coming back to the studios. Review collected by and hosted on G2.com. What do you dislike about Perkville? No real complaints aside from that support could be a bit more responsive - the few times we've had to reach out to them it took a while for them to get back to us. Review collected by and hosted on G2.com. What problems is Perkville solving and how is that benefiting you? Perkville is great for client retention. Allows for our clients to see how much they use our services,a nd allows for us to reward our clients for their continued business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Josephine R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josephine R.") JR Josephine R. Small-Business (50 or fewer emp.) 1/7/2021 "Great Loyalty Program Option" 5/5 What do you like best about Perkville? Perkville is easy to use for both sales associates and customers. It is a great way to implement a customer loyalty program that rewards customers for shopping. Customers can keep track of and redeem their own points but we can also redeem points while customers are in the store as well. This is satisfying for our customers and helpful to people that are not as tech-savvy. Review collected by and hosted on G2.com. What do you dislike about Perkville? I have not come across any issues that were not able to be resolved by contacting Perkville customer service. Review collected by and hosted on G2.com. Recommendations to others considering Perkville: I would definitely recommend Perkville to other small businesses looking to create a reward system for their customers. Review collected by and hosted on G2.com. What problems is Perkville solving and how is that benefiting you? Perkville has given us a way to track customer loyalty. We have been able to create levels of customer loyalty that allows us to invite some people to our special sales. It has also given us a way to great a monthly free gift to our customers creating monthly foot traffic. Review collected by and hosted on G2.com. Show More 1/7/2022 Validated ReviewerSource: Organic ##### Categories on G2 [Loyalty Management](https://www.g2.com/categories/loyalty-management)[Customer Advocacy](https://www.g2.com/categories/customer-advocacy) ##### Explore More [What is the best software for tracking brand asset usage?](https://www.g2.com/discussions/what-is-the-best-software-for-tracking-brand-asset-usage)[What is the most reliable knowledge base software for remote teams?](https://www.g2.com/discussions/what-is-the-most-reliable-knowledge-base-software-for-remote-teams)[What field service management software can a small team actually learn and use without a long IT-heavy implementation?](https://www.g2.com/discussions/what-field-service-management-software-can-a-small-team-actually-learn-and-use-without-a-long-it-heavy-implementation) [Which database comparison platforms have intuitive interfaces for identifying structural differences in MySQL and SQL Server environments?](https://www.g2.com/discussions/which-database-comparison-platforms-have-intuitive-interfaces-for-identifying-structural-differences-in-mysql-and-sql-server-environments)[Which NLP platforms are rated highest for the easiest setup and configuration for a team getting started?](https://www.g2.com/discussions/which-nlp-platforms-are-rated-highest-for-the-easiest-setup-and-configuration-for-a-team-getting-started)[Pros and Cons Details](https://www.g2.com/products/perkville/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)