PeopleKeep Reviews & Product Details

When it works, it is easy to use. Problem is that it doesn't always work especially at the beginning of the year. Review collected by and hosted on G2.com.

Lack of support. Since they were acquired in 2024, they no longer have any support available. No remote support, no chat support, no phone support and they do not respond to emails. Review collected by and hosted on G2.com.

The only upside I can think of is at least it's cheaper than sponsoring group health insurance. Review collected by and hosted on G2.com.

We've used peoplekeep for 2 years. When the claims were only insuance premium reimbursement, we didn't seen issues. But when you need anything beyond that (more involved claims, employees having issues with the website/userminterface, billing issues, etc), the customer service is very bad. The only time I've ever been able to talk with someone on the phone was the initial sales call when I signed up. After that you're working through problems by email with people who respond on their own timeline. Then they auto-renewed me for 2023 for employees that had been removed from the program because they left the company. I pointed this out on the day I was charged but I was told (through another email exchange) they don't give refunds even if you were charged a service fee for people who are ineligible for the service. Review collected by and hosted on G2.com.

Nothing. They reimburse healthcare and then state they reimburse for procedures but will never pay out even after weeks of getting multiple invoices to satisfy them. No reimbursement for medical procedures, medical supplies or anything else as your healthcare reimbursement is all that is covered under their guise of a company. If you go through the trouble of submitting for reimbursement don't be surprised if they state you already have your full year's reimbursement. I used them foe 2 years and only submitted one procedure. The submission pro ess took over a month. They verified and never got back to me. Contacted my company's financial department and was told I already got all my yearly allowance. Worst company I've dealt with. Use a real healthcare company not this company that doesn't even have a phone number. You have to schedule them to call you and that is weeks our. Comcast had better customer service and they are awful. Review collected by and hosted on G2.com.

Everything. Horrible to get setup. Non working links in email. No phone support, reimbursement, customer service, etc Review collected by and hosted on G2.com.

For this type of employee reimbursement, there were only two companies to choose from. I went with PeopleKeep because there weren't many options. Review collected by and hosted on G2.com.

It was a frustrating start. Website kicks you out over and over. They auto-renewed me without notice and refused to refund my money for 2023, even though I haven't used their service since March of 2022. I can't even schedule a call with support for over a month out. Review collected by and hosted on G2.com.

I like the ability to offer benefits that staff can tailor to their own circumstances and to have a streamlined way to manage reimbursements. PeopleKeep documentation and blogs are full of helpful information and my experience with customer support has been positive. Alerts and reminders are sent out in advance where there are reporting or filing requirements and that's helpful in making sure we are in compliance. Review collected by and hosted on G2.com.

The pages are sometimes slow to load and there have been instances where features were temporarily unavailable. Honestly, there isn't very much not to like. Review collected by and hosted on G2.com.

The only thing that is easy is managing reimbursements. Review collected by and hosted on G2.com.

I have had my account cut off, it takes up to 4 weeks to schedule an appointment to talk to anyone, there is not a number to call to talk to anyone, YE rollovers do not work, reimbursements are wrong. I had to reach out to their CEO on LinkedIn for a complaint and her response - you will have to wait your turn to talk to support. This is one of the worst software vendors I have ever worked with! Review collected by and hosted on G2.com.

I like the ease of getting my questions in a very timely/knowledgeable timeframe. The customer service (Angela Light) and her team are very efficient and friendly! Review collected by and hosted on G2.com.

Nothing.

Every issue I had was resolved Review collected by and hosted on G2.com.

One of the few ICHRA providers, since this is a new benefit that companies can offer. Not much good to say about this. Review collected by and hosted on G2.com.

There are major problems with the software. Setting up 2022 benefits was broken. Making changes to 2022 benefits changed the 2021 benefits, which it shouldn't have and which is against the ICHRA rules. At some point, the software lost track of previously made reimbursements and told us to pay those reimbursements again. Signing up for benefits after a qualifying life event is impossible. There are numerous other problems with the software. Customer service response is one of a two things: 1. you're doing something wrong, 2. the problem is getting fixed (but it doesn't, even after weeks and months). Review collected by and hosted on G2.com.

It can be used by me or my family member for most of the medical services. Review collected by and hosted on G2.com.

Sometimes you need to upload your expense receipt more than once but it is not a big problem. Review collected by and hosted on G2.com.

I like everything about this service! PeopleKeep saves me (the admin) time by keeping everything on one platform, and they calculate all payouts in advance of payroll. Our HRA payouts literally take me 2 mins to complete.

It's customizable for each individual employee whether they are single or with family. PeopleKeep saves me time by allowing my employees to submit expenses on their own. The platform keeps our company HIPPA Compliant and gives employees peace of mind regarding their medical privacy. Review collected by and hosted on G2.com.

There are not any negative comments that I can say about PeopleKeep. The one improvement that I would wish for would be a PeopleKeep app so my employees could upload receipts from their phone or while on the go. Review collected by and hosted on G2.com.