---
title: Pendo Reviews
meta_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1818 reviews by the users' company size, role or industry
  to find out how Pendo works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 1818
  scale: '5'
date_modified: '2026-09-26'
parent_category:
  name: Conversion Rate Optimization Tools
  url: https://www.g2.com/categories/conversion-rate-optimization-tools
---


# Pendo Reviews
**Vendor:** Pendo.io  
**Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 1,818  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Pendo
Pendo is the product experience platform for self-improving software. Pendo captures how users and AI agents behave across your applications, then turns those signals into clear insights and action. Teams use Pendo to understand usage, sentiment, and friction; prioritize what to build or fix; guide users in-app without code; and measure the impact of every change. With Pendo, companies can create a continuous cycle of learning, action, and optimization across every digital experience.



## Pendo Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users appreciate the **ease of use** of Pendo, finding its features intuitive and straightforward for effective product engagement. (202 reviews)
- Users appreciate the **seamless integration of analytics and in-app guidance** , enhancing user engagement and feedback collection. (165 reviews)
- Users appreciate the **seamless integration of analytics and in-app guidance** in Pendo, enhancing user engagement and feedback collection. (122 reviews)
- Users highlight Pendo's **exceptional support** and ease of use, enhancing user engagement and analytics capabilities. (116 reviews)
- Users love Pendo for its **seamless integration of analytics and in-app guidance** , making user adoption and training effortless. (99 reviews)
- Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews)
- User Experience (79 reviews)
- Easy Setup (77 reviews)
- Intuitive (76 reviews)
- Value (75 reviews)

**What users dislike:**

- Users find Pendo's **missing features** frustrating, particularly in filtering, NPS tracking, and handling decommissioned accounts. (67 reviews)
- Users find it frustrating that Pendo lacks **self-recovery options for deleted guides** , complicating their admin tasks unnecessarily. (63 reviews)
- Users face a significant **learning curve** with Pendo, making initial setup and customization challenging and time-consuming. (59 reviews)
- Users find a **steep learning curve** with Pendo, necessitating time and effort to grasp its complexities effectively. (47 reviews)
- Users express concerns about **data inaccuracy** with Pendo, noting delays and issues impacting their overall experience. (44 reviews)
- Limited Features (44 reviews)
- Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews)
- Not Intuitive (41 reviews)
- Tagging Issues (39 reviews)
- Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews)

## Pendo Reviews
  ### 1. Powerful platform with a learning curve and room for improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer Software

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 12, 2026

**What do you like best about Pendo?**

Pendo brings product analytics, user segmentation, and in-app guidance together in one platform, which makes it easier to understand user behavior and drive adoption. The no-code guide builder is useful for many common scenarios, and the targeting capabilities are flexible. Once it's set up properly, it can become a valuable tool for product teams and customer success teams.

**What do you dislike about Pendo?**

The platform has a noticeable learning curve, especially for new users. Creating polished guides and managing them at scale can become time-consuming, and some customization options are limited. The interface can feel overwhelming because many features are spread across different areas. I would also like to see stronger AI-assisted authoring, better workflow automation, and a more intuitive overall experience.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps us improve first-time user experiences by guiding users through key workflows and features. It also helps us create targeted user segments, deliver relevant in-app messages, and understand how different groups engage with the product. Features such as guides, tooltips, and product analytics make it easier to support adoption without depending on engineering for every update.

  ### 2. Insightful Tool with Steep Learning Curve

**Rating:** 3.5/5.0 stars

**Reviewed by:** Gonzalo M. G. | UX Researcher, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 18, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Pendo?**

I use Pendo to check customer satisfaction scores and draw insights from them, which I find quite useful. It's great for seeing the way users engage with our platform easily and helps me analyze how users interact with the product, including the percentage of users accessing certain parts. I also use Pendo as an intercept tool for surveys, which is handy. Additionally, Pendo has really helped with onboarding by directing us to specific bottlenecks and reducing friction.

**What do you dislike about Pendo?**

The support is pretty much lacking. People from Pendo don't seem to know what you're asking them for. Also, there's a steep learning curve. Setting it up was pretty hard, and it took a long time to get it going.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to check customer satisfaction scores and analyze user behavior. It helps us see how users interact with our platform and understand usage patterns, aiding in developing effective research directions and minimizing onboarding friction.

  ### 3. Very important valuable product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 22, 2026

**What do you like best about Pendo?**

The UI and the team I work with. I feel people really care and want to make sure they have a product that fits our needs. I like the way we get the data so easily.

**What do you dislike about Pendo?**

A lot of features are not available in mobile. In addition, some of the tagging is not very clear (what is widget identifier for example), and I find that even people working in Pendo can't explain why something worked or didn't work.

**What problems is Pendo solving and how is that benefiting you?**

In app training and onboarding. In addition- getting high level data that explains how people are using the app.

  ### 4. Effective In-App Guides and Powerful Analytics for Understanding User Behavior

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 07, 2026

**What do you like best about Pendo?**

We’ve had a good experience with Pendo, even though we don’t use all of its features. We primarily use Guides to display in-app notifications about new features, planned maintenance, or temporary issues, and they’ve been very effective for communicating with users.
The Analytics section is also useful, especially because it allows filtering by multiple parameters and provides insights into user activity, including which areas of the site users interact with. Session Replay is the most valuable feature in my opinion, as it makes troubleshooting and understanding user behavior much easier. Unfortunately, it’s not included in our current package, but I believe it should be considered an essential feature.

**What do you dislike about Pendo?**

Session Replay is the most valuable feature in my opinion, but it's a paid upgrade :(

**What problems is Pendo solving and how is that benefiting you?**

Analytics, understanding user behavior, in-app communication with customers

  ### 5. Effective Onboarding, Needs Better Metrics

**Rating:** 4.0/5.0 stars

**Reviewed by:** Emma P. | Content Strategist, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Pendo?**

I use Pendo for in-app guides, personalized resource hubs, onboarding guides, and release tooltips. I really like the segmenting and guide goals because they help in delivering the right communications to the right users and tracking the success of those guides. Pendo makes getting communications and training to the right people at the right time easy.

**What do you dislike about Pendo?**

GUIDE METRICS!!! We need better guide metrics, especially with guide goals on embedded guides. AND dashboards need the ability to compare guides and highlight guides that need work/need to be looked at. Better auditing metrics IN THE PRODUCT, a LOT of manual work is required to highlight guides that may have issues and what those issues might be.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to ensure communication and training reach the right people at the right time, delivering precise messages to users and tracking guide success.

  ### 6. Convoluted, combersome, and lots of manual labor

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 16, 2026

**What do you like best about Pendo?**

Provides useful tools and analytics. AAA

**What do you dislike about Pendo?**

I know you launched an AI version of tagging, but it still requires manual work, unless the code is contracted in a very specific way. So, tagging is a pain. Plus, there is effort in making user data available for analytics in Pendo. The platform is very mature - it offers lots of features, but this creates a big knowledge gap for someone who's trying to get started or take over an existing site. The webinars are not useful, and the help articles are lacking. So, there's effort required to get up to speed or do something in the platform and do it right.

**What problems is Pendo solving and how is that benefiting you?**

It shows me how people are using our product and what they're having a hard time.

**Official Response from Adrian Nestico:**

> Thanks for the candid feedback. We understand the frustration of trying AI tagging and still having manual work to do. It’s a new capability we’re excited about, with enhancements planned to make it more flexible.

We’d love to hear more and connect you with our product team. Would you be open to joining our Pendo Connect Slack community using the link below and sharing your experience?

  ### 7. Pendo is Top Notch!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zack H. | UX Data Analyst, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 29, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Pendo?**

Pendo opens up a world of data that was usually behind the wall of dev/eng. With the power Pendo provides on insights within your product(s) you can use that to leverage meaningful ways to engage your customers and find direct insight from them. This in turn lets you get feedback from your customers to make informed decisions on what to create next.

**What do you dislike about Pendo?**

There is not much I dislike about Pendo to be honest. The NPS is going through a growing phase at the moment, but with that comes a lot more power behind it, just growing pains here and there.

**What problems is Pendo solving and how is that benefiting you?**

Becoming more transparent with our customers and providing them help on-demand. That was the first and pretty much easiest way to make Pendo a win right out the gate!

  ### 8. Great product & amazing team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shaune P.

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** May 27, 2026

**What do you like best about Pendo?**

The information is SOOOOO valuable. I wish we could better leverage the tool as I genuinely believe it's what's needed to help our company and our CS function grow.

**What do you dislike about Pendo?**

There's a lot here; I'm sure we're not using anything to the degree that we could (our fault, not Pendo's). But, we've had amazing support from our account team (past and present) and we're working on a path forward together.

**What problems is Pendo solving and how is that benefiting you?**

Product usage from different roles; would love to get to the point where we can identify specific users (by email) that are doing things in the platform so we could then run some targeted scaled motions. SFDC and totango need to be set up as well.

Huge shout out to Alessia and Rosie (previous team), Aldo, Charlie and Benoit for all the support.

  ### 9. Strong tool for understanding user behavior and improving adoption

**Rating:** 4.5/5.0 stars

**Reviewed by:** Darshan K. | Associate GTM Engineer , Automotive, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** January 27, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Pendo?**

I like how easy it is to see feature usage and user behavior in one place with Pendo. The in-app guides and feedback tools are especially helpful for improving adoption without extra effort. They let us guide users inside the product and collect feedback in real time, so users don't get stuck and we don't have to rely only on support tickets or surveys.

**What do you dislike about Pendo?**

Some reports can feel a bit complex to set up, and some deeper analysis takes time to learn. More flexibility and simpler reporting would make it easier to use day to day. The initial setup was fairly straightforward, but getting most value out of advanced features took some time and learning.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to track feature usage and gather in-app feedback, which helps improve product adoption and make data-driven decisions. It removes guesswork by showing how users actually interact with the product, and the in-app guides and feedback tools enhance user experience without extra effort.

  ### 10. Data driven product experience, Pendo Turning user behavior into strategic roadmaps

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** January 30, 2026

**What do you like best about Pendo?**

I love the level of detail in the "Feature Use" analytics, which lets me see exactly how many accounts are interacting with specific UI elements like the "Date Range Document". The NPS dashboard is also incredibly intuitive, offering a clear visual breakdown of promoters, passives, and detractors, along with real-time response rates. Overall, it’s a powerful all-in-one solution that helps turn complex user behavior data into actionable product insights.

**What do you dislike about Pendo?**

The initial feature tagging in the app can be a bit finicky at times, especially if your application uses complex CSS selectors or includes dynamic elements. I’ve also noticed that the dashboard can occasionally take a few extra seconds to fully populate when switching between higher-volume data modules like “Visitors” and “Paths.”

**What problems is Pendo solving and how is that benefiting you?**

Pendo has solved our “data blindness” by giving us a single source of truth for how our users actually experience our product day to day. It has removed the need for manual NPS surveys by automating the feedback loop directly within the user workflow. This has had a direct impact on our engineering roadmap, since we can now prioritize feature fixes based on real usage data instead of relying on internal assumptions.

  ### 11. Pendo is a great tool for PLG if you're willing to invest in it

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 14, 2026

**What do you like best about Pendo?**

Pendo offers a flexible way to meet customers where they are at in your platform. I like that it is relatively low-code for a lot of the capabilities but also benefits from teams who are willing to invest the time to code to it.

**What do you dislike about Pendo?**

I wish it integrated with more data and analytics systems for better audience creation and targeting. It is often billed as no-code but that really isn't the case if you want to maximize the capabilities.

**What problems is Pendo solving and how is that benefiting you?**

It powers a large portion of our in application messaging. This allows us to move fast as things change in the platform and we need to keep customers informed.

  ### 12. Platform Advancing, But Difficult to Use

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ryan W. | Developer

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** May 28, 2026

**What do you like best about Pendo?**

Pendo is an all-in-one solution for Product and Success teams.  I have visibility into my user base activity in my product, session replay capability, and a product feedback portal.  All of this in one platform provides a lot of value and time savings to our team.

**What do you dislike about Pendo?**

Usability has always been a headache.  We've been a Pendo customer for many years.  Set-up and implementation of the core product and new add-ons is cumbersome and difficult.  The Replay module is an exception to that.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps our Product team understand software usage by person and account.  It helps us with visibility into improvements needed as we prioritize our product roadmap.  It also helps our Services team understand account usage and health to better serve our clients.

  ### 13. Game-Changing Guides That Help Clients Understand and Use Items Clearly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andre S. | Customer Exp and Ops Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 01, 2026

**What do you like best about Pendo?**

I love using the guides. They’re a real game changer because they help our clients clearly understand what different items mean and how to use them.

**What do you dislike about Pendo?**

It’s frustrating having to upgrade just to use some of the features.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps put resources and tooltips right at our users’ fingertips. Without it, our team would be fielding a lot more questions and spending more time answering the same things.

  ### 14. Invaluable Insights and Wonderful Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrea G. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** April 01, 2026

**What do you like best about Pendo?**

I use Pendo to monitor end user behavior inside our primary account management platform, which has around 18,000 users. I love using the top features, like the 'time to first use' tool, especially to monitor onboarding of newer clients. The embedded guides are great because they reduce the need for me to ask engineers for help. Tooltips are also handy for offering real-time solutions to potential problems. I really love guides as a whole, and I lean into using NPS for our product status satisfaction score. The dashboarding feature is fantastic, making it easy to share information with partners, stakeholders, and leaders. I also like the goal setting within guides.

**What do you dislike about Pendo?**

I don't love that I can't A/B test if I'm repeating my guide. I'm almost always going to repeat my guides because a lot of times our clients are coming into our platform and they could be pressed for time. I just don't love the idea of only having a guide display once, and I'd really love to play around with some A/B testing, but then I feel like I'm limited because I'm unable to display it more than once. Another thing that I don't love is filtering. Sometimes that filter follows me. Sometimes, you know, area features follow me. Sometimes they don't. Sometimes I'll clear a filter out, and my page is just blank, and I have to refresh it to get any information to load on the screen. I also really with the tagging. I don’t love how I can use the tagging tool with the heat map to get these suggested tags, and they never follow the best practices that Pendo encourages us to use. It would be nice if the tool just did it for me.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps me understand client usage of our platform, showing where users deviate from our intended design through NPS feedback and dashboards. It lets us address issues swiftly with tooltips or guides, adjusting to real user needs without extra work.

  ### 15. Intuitive UI and Powerful Segmentation for Targeted Analytics

**Rating:** 4.0/5.0 stars

**Reviewed by:** Angelo A. | Team Lead and Senior Software Engineer, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** January 13, 2026

**What do you like best about Pendo?**

Pendo provides an intuitive, well-organized UI that makes it easy to handle analytics and application integrations, such as in-app messaging, in a straightforward way. It also allows you to group metadata into segments, which helps you narrow your focus and target specific customer data more precisely.

**What do you dislike about Pendo?**

Pricing is my biggest concern when it comes to adopting Pendo. For businesses with only a small customer base, their pricing model can easily exceed the budget you’d typically set aside for analytics software.

Their environment segmentation also leaves a lot of room for improvement. In general, they suggest combining dev, QA, and production users into a single bucket, which becomes harder to manage—especially if you need to run custom reports that focus only on production data. If the setup isn’t done correctly from the start, it can quickly become very challenging to maintain and report on accurately.

**What problems is Pendo solving and how is that benefiting you?**

Knowing insight about users and customers allow us to focus on product features which we can further extend and improve. This also allows us to bring into the roadmap those features which becomes key features of our product.

  ### 16. Empowers Data-Driven Design, But Tagging Tricky

**Rating:** 4.0/5.0 stars

**Reviewed by:** Katy F. | Principal Product Designer

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 13, 2026

**What do you like best about Pendo?**

I really like the replays in Pendo. They allow us to look at specific paths and workflows. The great thing about replays is that they uncover frustration points that we might not already know about. It's not just about saying something is hard to use; if you can actually show someone, it's much more convincing. The clip feature is also helpful because we can quickly show three or four clips in a row related to the same thing.

**What do you dislike about Pendo?**

We're having problems with tagging when using Pendo for Salesforce. Sometimes it's tricky trying to tag in Salesforce. The initial setup was tricky, mainly because of pushing the browser extension while using Salesforce.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to identify hard-to-use areas on our site, enabling data-driven design improvements. It provides clarity on issues where we get negative feedback, allowing us to understand and fix problems.

  ### 17. Powerful Guide Designer, Needs Analytics Clarity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonna H. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I like the interface of Pendo. I really like the guide designer; I think it's fairly easy and fun to use. I also love the hot pink color of Pendo's branding. The guide designer is extremely valuable because it allows us to gather user feedback that helps our product managers make valuable decisions. We can connect with users to help with user retention and satisfaction, and also leverage guides as a way to communicate with users at the drop of a dime. I really like the ease of ability of tagging features, and, the guide designer, so I would recommend it.

**What do you dislike about Pendo?**

For me, there is a little bit of a gap with the analytics and how they actually meant something. It was hard to put myself into a data analytics mind as I don't have a background in that. So I wish there was a little bit more explanation in-app about what the analytics can actually tell you.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps us understand user behavior on our platform, improving retention and satisfaction. It enables quick user communication, and the guide designer is valuable for gathering feedback and making informed decisions.

  ### 18. Highly Flexible, Essential for All Tasks

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erik I. | Enterprise (> 1000 emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I like the flexibility of Pendo. We're able to pretty much do anything that's asked within Pendo, and I don't have to wait for dev resources. It's a real time saver and has helped us out in emergencies. We've had outages where we put embedded guides up and disable certain buttons to throttle traffic. It's great for all things, I think. Also, installing it on other applications was really easy, just needing to copy a snippet, get a pull request through dev, and then launch it.

**What do you dislike about Pendo?**

I wish they'd go back and relook at some of the features that they launched in the past. You know, things like the announcements module are just awful. And I think every customer uses announcements. I don't know why you can't click on the column headers. You can't search. You can't filter. You can't do anything in there. It feels like they fall into that same trap where they chase features and once they get the shiny thing, they move on to the next shiny thing instead of necessarily completing their engineering and adding features in.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo for onboarding, user engagement measurement, and data synchronization, which saves time and supports rapid response during emergencies. Its flexibility allows me to manage tasks without waiting for dev resources.

  ### 19. Powerful Insights with Some Setup Challenges

**Rating:** 4.5/5.0 stars

**Reviewed by:** Wes R. | Head of Product, Strategic Intelligence, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I really like how Pendo's event tagging and replay videos offer much deeper insight and context compared to basic web analytics tools. The Leo agent in the Pendo admin and MCP are fantastic because they allow me to ask questions against Voice of Customer (VoC) data. Pendo helps identify what features and content our users access the most and least, and this is essential for comparing against qualitative research. It effectively highlights where users might struggle in the user interface and gives insights on when customers might not be getting the same value from our product.

**What do you dislike about Pendo?**

Implementation across products has been tricky over past 2 years and required regular reconfiguration. Ensuring that visitor ID is the same across products. Knowing when a Pendo app should map to one or many of our product apps. Knowing how to handle a single product that has several URL subdomains has been challenging.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to identify user feature access, user struggles in the UI, and when customers lose product value. It helps compare usage data with qualitative research and manage in-product guides and surveys.

  ### 20. Powerful Analytics with Room for Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Karen P. | Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I use Pendo for analytics to understand teacher, student, and admin behaviors and feature adoption on my edtech platform. I appreciate that Pendo gives us visibility into what our users are actually accessing and provides insights into how they are getting there. It helps us gauge feature adoption and provides valuable data to inform future investments and product features. I like Pendo's power; there is such a wealth of information gathered and so many ways to analyze, report, and surface information.

**What do you dislike about Pendo?**

I want more trust in the data that Pendo is pulling and the ability to look under the hood to understand how it got its results. I want stronger filtering capabilities and more flexibility in how far I can drill down into my data. At the moment, I feel very constrained.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo for analytics on my edtech platform to understand behaviors and feature adoption. It gives us visibility on user access, and insights on how they navigate, and helps gauge feature adoption, providing valuable data for future investments.

  ### 21. Intuitive Platform with Customization, Lacks Notification Features

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 12, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Pendo?**

I find Pendo easy to use, and I appreciate its level of customization, which helps me be good at my job. I love the segments and guides, as they provide a lot of flexibility, making it easy for me to narrow down populations to track and communicate with. It also makes it fast and easy to get users to get on calls with me and allows me to get quick quantitative and qualitative data.

**What do you dislike about Pendo?**

I think Pendo needs to build out its notification functionality. I'd like to be notified of certain behaviors, like the submission of guide polls, through email or Slack notifications. Currently, I find myself checking Pendo too often during the day because it doesn't notify me when there's something I need to see. Also, while I wasn't responsible for the code setup, I found that tagging had a learning curve.

**What problems is Pendo solving and how is that benefiting you?**

Pendo makes it fast and easy to connect with users, gather quick quantitative and qualitative data, and track and communicate with specific populations.

  ### 22. Stable and User-Friendly, But Debugging Needs Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nancy B. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I like that Pendo is easy to use and the platform is very stable with many use cases. In our company, everyone can use Pendo, and roles like BSAs, POs, and AMs use it for validating, researching, and other tasks. I find it valuable for communications and education, and it helps in improving UX. Specifically, Account Managers find it helpful for validating user feedback when issues need escalation. Overall, different roles within our company can effectively use it in various ways.

**What do you dislike about Pendo?**

Debugging broken guides is not very easy. In our company, we are working on fixing interactions between development and UX (admins of Pendo) in what Pendo refers to, because sometimes there are changes in the app that break guides and tagging. So when I go see our list of guide issues to fix them, I find it difficult to debug.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo for gaining insights into users' app usage, conducting research, communication, education, and improving UX.

  ### 23. Powerful Data Insights, Needs Better Tagging Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Navdeep A. | Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about Pendo?**

I appreciate how Pendo allows me to leverage the dashboard to get a heartbeat on my product areas. It helps me validate customer usage, like if users are dropping off at a specific step in a form. Pendo allows us to identify and address these issues effectively by using guides or embedding surveys, enhancing the overall user experience. Once I was shown the step-by-step setup, it was easy to use, even though it was overwhelming at first.

**What do you dislike about Pendo?**

Getting an executive dashboard for leaders where all areas like both mobile apps and browser are consolidated... and the biggest pain point at my workplace is getting clean tagging with people moving areas. It's hard to find what others tagged, so I would love a crawler that cleaned up tags like an aid, so I, as a product manager, can work with the crawler page by page and click yes to tag it, and it automatically tags the page for me and going forward if that product is passed on, it keeps that memory. Also, it's about getting new members to actually use Pendo. Once I was shown step by step, it was easy, but at first, it was overwhelming.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to analyze customer usage data, identify drop rates, and improve user experience with guides and surveys. It also lets me monitor product areas through dashboards.

  ### 24. AI Tag Maintenance is a Game-Changer, Metadata Audit Needs Speed and the same efficiencies

**Rating:** 4.0/5.0 stars

**Reviewed by:** Marie K. | Director of User Experience, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about Pendo?**

I like Pendo's feedback feature, and I think the new AI tag maintenance feature is a game changer. Just last week, I started using it to see broken tags, and it has really wowed me by helping me clean up Pendo.

**What do you dislike about Pendo?**

Metadata audit. Please make metadata audit as fast as the new tag maintenance to catch the data errors early. Right now I have to ask a TAM to run an audit of our meta data. This is time consuming takes weeks to get back and more weeks to fix the issue. I want a page like tag AI maintenance to show me what metadata fields are repetitive and which API they are coming from and how often it is being pulled. I inherited a disaster and spent BTL to fix it.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo for product analytics and user metrics. It helps with product adoption and understanding user behaviors.

  ### 25. Effortless Insight with Pendo's Intuitive Dashboards

**Rating:** 4.0/5.0 stars

**Reviewed by:** Wilson X. | Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about Pendo?**

I love using Pendo for discovery and post-release processes, especially for creating reports for ELT. It solves user behavior and product roadmapping challenges during discovery, and lets me know the success of a launch and KPIs during post-release. The fact that it creates beautiful dashboards for ELT is a big plus. What I like most is its ease of use and that it requires no coding. Before Pendo, I had to pull SQL queries, but now with tagging, I can see metrics and user behavior quite easily and drill into specific users, which was a challenge with SQL. The initial setup was easy, making Pendo even more valuable to me.

**What do you dislike about Pendo?**

I find the limit of only two groups in the dashboard frustrating. I wish there was no such restriction. It would also be great to have combined metrics for our iOS, Android, and desktop platforms for better analysis.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo for user behavior and product roadmapping. It helps assess launch success and KPIs post-release. For ELT, it creates beautiful dashboards. With no coding, I replace SQL queries using tagging to see metrics and user workflows instantly.

  ### 26. Intuitive Analytics with AI-Powered Insights

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rachel J. | Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about Pendo?**

I like the ease of using Pendo; it's intuitive and backed by AI to suggest improvements. Thanks to Pendo, we can see where client pain points are and where they are succeeding. We can see what is and is not working in their experience, all powered by AI. Pendo helps us understand what is and is not working for our clients instead of waiting for them to contact us with their complaints. We see when they go in circles trying to find the right path for their journey and when they are able to quickly locate the options they want. Pendo uses AI to auto-suggest improvements and to perform baseline data analytics for us, allowing us to do a deeper dive on the information we need.

**What do you dislike about Pendo?**

I wish I could edit Pendo guides without opening them in our application. Due to our SSO, I can't open the guides for edit directly from Pendo. I have to open Pendo and then open the application in a separate window, then use Developer Tools to access the Pendo guides. It would be significantly easier if I could edit within Pendo and then only go to the application for the final review when I'm ready to go.

**What problems is Pendo solving and how is that benefiting you?**

Thanks to Pendo, we identify client pain points and successes without waiting for complaints. It shows how users navigate our software and highlights their journey, backed by AI-driven insights and suggested improvements.

  ### 27. Intuitive Tool with Robust Analytics Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gretchen F. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about Pendo?**

I use Pendo to track user interaction with our product, helping to uncover both positive and negative patterns and reporting data like adoption and usage. Pendo makes it easy for me to see general metrics and drill into specific problem areas. I love that it is more intuitive and discoverable compared to our previous platform. It simplifies tagging by identifying and recommending elements on a page, reducing my workload. I appreciate that it automatically suggests metrics and data I might be interested in and informs me about features I could tag. The initial setup was easy.

**What do you dislike about Pendo?**

I'm still learning how to be better at naming conventions, and in the future I want Pendo to tag for me because it's a lot of work.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to track user interactions and report data to the organization. It helps uncover patterns and solve specific questions about our product. It's more intuitive than other platforms and suggests relevant metrics, making my work easier.

  ### 28. Deep Analytics with a Steep Learning Curve

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ryan S. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about Pendo?**

I appreciate the depth of Pendo's capabilities. Moving from a similar system, Pendo simply offers more with greater detail than our previous platform. The various reporting types with analytics allow us to make product design decisions and provide valuable user data and metrics to our customer-facing team, which improves their experience and reach with our customers.

**What do you dislike about Pendo?**

While Pendo is deep, it’s also easy to drown in all the things you can do. I’m the solo Pendo user and am leading the implementation. I’ve completed the Pendo web training, which was great, but at times I still feel lost and occasionally overwhelmed with setting everything up properly. I think it really comes down to needing guidance on what to set up. For example, there are numerous analytics and reports but at the start, I had no idea what I should run, set up, or focus on first.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo for product data analytics and user self-guided tours, helping inform design decisions and reduce user issues.

  ### 29. Powerful Insight Tool with A/B Testing Trade-Off

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephen F. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about Pendo?**

I use Pendo to measure journey deviations, conduct surveys, provide in-app training guides, and track the adoption of tools and features. I like that it solves user complexities by allowing us to discover use cases not originally part of product builds and helps us ensure user retention by driving change. The non-technical requirements to tag, build, and track data sets are a plus because they preserve our engineering bandwidth. This capability allows us to draw insights and bring best-in-class epics to our team for prioritization.

**What do you dislike about Pendo?**

We rely heavily on A/B testing and analysis. Currently, this is something we have to complete offline through downloading data and segmenting. Also, it was difficult on federated tools but easy on non-federated web applications.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to measure journey deviations, survey, provide in-app training guides, and track adoption. It solves user complexities by highlighting unplanned use cases, preserving engineering bandwidth, and helping us drive change for user retention.

  ### 30. Effortlessly Boosts User Engagement in Healthcare

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex C. | Senior Product Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 24, 2026

**What do you like best about Pendo?**

I really love the Pendo guides. They are super helpful, especially when we do user surveys and user recruitment. We've used them a lot for new feature launches and other similar activities. It makes things way easier for us because we can just set up the guides, and then it's completely self-service for our users, which are healthcare providers and their office staff. This has increased our engagement with our users quite a bit.

**What do you dislike about Pendo?**

I think one of the biggest issues we run into is visibility across the entirety of our platform because of legal restrictions in the healthcare space. There's not anything specific that Pendo can do, I think it's just the nature of the industry that we're in.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo for our external user-facing applications. It's valuable for provider and patient engagement, making it easier to conduct user surveys and launch new features. The self-service guides increase our user engagement by allowing us to connect at optimal times.

  ### 31. Seamless User Interviews, Complex Setup

**Rating:** 4.0/5.0 stars

**Reviewed by:** Amanda W. | Product Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 24, 2026

**What do you like best about Pendo?**

I use Pendo for in-app guides to recruit and schedule user interviews and usability tests. It’s more effective than what we were using before for this use case and less expensive than dedicated tools we've explored. Since we already pay for Pendo, expanding it to this use case was cost-effective. I also like how fairly easy it is to get a guide up and running quickly. Additionally, we’ve been able to schedule a steady stream of interviews by integrating Pendo with Calendly.

**What do you dislike about Pendo?**

It's a steep learning curve because the tool is so complex and does require more collaboration with engineering than you may think from a sales pitch, because what you want to measure may not be available on a click so it may require a track event to be created by an engineer. Difficult initial setup.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo for in-app guides to schedule user interviews. It's more cost-effective than other tools we've tried because we already pay for Pendo, and it's easy to set up guides quickly.

  ### 32. Powerful Analytics

**Rating:** 4.5/5.0 stars

**Reviewed by:** Craig F. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 24, 2026

**What do you like best about Pendo?**

I use Pendo for analytics and user education. It's been a massive help for gaining quantitative data that I can't source due to how my app is used. I love how easy it is to get a survey I want to run into production. Moreover, I really appreciate how funnels and dashboards can quickly show me how a rollout is progressing, helping me measure the success of a new feature I'm driving adoption for. Surveys help me turn a sense of how something is working into quantitative data, and funnels and dashboards show me who is taking all the steps to adopt a feature, which is incredibly useful. The initial setup was pretty easy, and the Pendo team was really helpful in guiding my engineers through the complicated parts.

**What do you dislike about Pendo?**

They're working hard on AI support. Sometimes it's ok. Sometimes I still need a human to help me. Just getting a support bot chat started is a multi-step process. And sometimes it just can't answer my questions like a Pendo employee can.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps me gain quantitative data on app usage, measures the success of new feature adoption, and simplifies running surveys to collect data.

  ### 33. Effortless Setup, Deep User Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert K. | Principal Technical Product Manager, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 24, 2026

**What do you like best about Pendo?**

I love Pendo's simple initial setup, particularly how easy it is to add the snippet. I find its advanced capabilities through the use of metadata impressive, allowing for a deeper analysis. I appreciate that any feature click or page view is reportable from the moment the snippet was installed, even if it wasn’t tagged initially. The embedded guide features are great because they let us insert content into the user experience in a non-disruptive way, and I really value the deep insight I get into user behaviors across our platforms.

**What do you dislike about Pendo?**

The historical metadata concept is not supported in all areas of Pendo, which limits some of our reporting capabilities. It's quite manual to build many similar reports and dashboards.

**What problems is Pendo solving and how is that benefiting you?**

Pendo provides deep insight into user behaviors, allowing us to communicate with customers effectively at the point of use and embed content non-disruptively. It enables complex analysis across multiple products on one platform.

  ### 34. Robust Tool with Creative Potential and Setup Challenges

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jamie Q. | Instrctional Designer & Trainer, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 24, 2026

**What do you like best about Pendo?**

What I like most about Pendo is how fun it is to create in-app guides. It's a bit creative, which I enjoy, and I enjoy working with my other coworkers on building out education, tooltips, and the resource center at our company. I think it's got a lot of great tools and features that we can use if just used properly. There's a lot that Pendo can do and a lot that I find is very exciting.

**What do you dislike about Pendo?**

We have some issues with segmenting within the Pendo account, and we're still working on it. It's also about figuring out who is responsible for what, which is something we are still working on. Plus, the initial setup was a bit difficult. We kind of started at the end, and now we have to backtrack and start from the beginning, so setup was a little bit hard.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps with onboarding new users and reducing support ticket issues. It's fun creating in-app guides and working with colleagues on educational resources.

  ### 35. Innovative Product Analytics with Room for Growth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juhi K. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I like the innovation and quick pace at which Pendo develops and ships. I also like the new AI tooling. I think they went to market pretty fast on that and they are taking big bets even with AI changing at such a rapid pace.

**What do you dislike about Pendo?**

Because of the way that our UUX has been tagged, sometimes it's hard to track every element that our FIs care about. Also because of the way our UUX has been tagged, it is hard to use embedded guides in the ways we imagined. I also think there are portions of Pendo we don't touch at all like NPS. We could be adopting parts more - and our FIs could also be adopting portions of OEM more too.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps us understand UI effectiveness and tracks feature usage over time. For financial institutions, it reveals visitor engagement and obstacles, and its Guides simplify workflows.

  ### 36. Innovative Solution Enhancing User Engagement

**Rating:** 5.0/5.0 stars

**Reviewed by:** LaTobia A.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I use Pendo for onboarding, walkthroughs, tool tips, and customer notices, as well as data and analytics. I like the usability of it. While there's a slight learning curve if you're new to it, it's always innovating and makes my job as a PMM easier for deploying messaging and announcements. It helps take customer onboarding to another level beyond just point and click instructions. I also appreciate innovations like Leo that help me find analytics faster, improve messaging, and suggest new ways to promote under-utilized features.

**What do you dislike about Pendo?**

I wish there was a way to trigger a delay of guides after a customer clicks a feature or submit button. That would help with CSAT or other feedback surveys once a customer completes a task.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo for onboarding, walkthroughs, tool tips, and insights, solving adoption issues by creating meaningful first-time user experiences and gaining deep insights into customer actions.

  ### 37. Retroactive Insights and Session Playback That Deliver

**Rating:** 4.0/5.0 stars

**Reviewed by:** Leesandra . | implementation manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 09, 2026

**What do you like best about Pendo?**

The retroactive function and the ability to play back user sessions!

**What do you dislike about Pendo?**

There’s definitely a learning curve, and the whole process of tagging things feels very tedious.

**What problems is Pendo solving and how is that benefiting you?**

It’s giving us real insight into how our users are using the platform and what they’re struggling with. It’s also helping me train my users more effectively and stay ahead of issues.

**Official Response from Timothy Wilson:**

> The combination of retroactive analytics and session replay is powerful for understanding where users struggle, great to hear it's informing your training approach.

On tagging: the Visual Design Studio's Suggested Match gets you most of the way there quickly, and the Rule Builder lets you refine without writing code.

Enabling "Filter dynamic custom HTML attribute values" in tagging settings also prevents the most common source of tagging frustration — unstable rules that break between sessions. I included a resource to this as well. 

  ### 38. Saves time & gives good insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 16, 2026

**What do you like best about Pendo?**

I've used Pendo at two companies and find it very intuitive and versatile. Whether looking into usage data for potential UX improvements, setting up tracking for new products, or getting creative with guides that would otherwise require engineering resources, I find Pendo to be a valuable tool for many teams ranging from product to sales.

**What do you dislike about Pendo?**

There are very minimal limitations or challenges. Better report alerts or additional bulk actions for pages and features, for example.

**What problems is Pendo solving and how is that benefiting you?**

It provides metrics for multiple teams across the organization and gives us a very easy way to communicate important information to our customer base.

  ### 39. Intuitive Interface and Deep Insights with Pendo

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandi C. | Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I appreciate Pendo's very friendly user interface, which allows me to easily dive deep into workflows and also view things from a zoomed-out perspective. The capability to locate user workflows, feature clicks, funnels, and paths with ease is a big plus for me. I love that I can click into the UI elements and charts to get more detailed information, such as specific clicks, navigation paths, drop-off points, and which user segments are using a particular feature.

**What do you dislike about Pendo?**

I think that having the ability to tag things quicker and more effectively will be a big help. I understand that this is something that is coming in the future, but I don't have access to it yet.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps me understand user workflows and feature adoption, providing insights into how users navigate and use our portals. It makes identifying and contacting active users easier, enhancing usability testing and engagement.

  ### 40. Insightful User Analytics with Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Erica C. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about Pendo?**

I find Pendo very useful for reporting, user analytics, guides, and dashboards. It helps me identify users for beta testing and targets for UX testing, and I appreciate how it prepares me for client calls with usage data. I like being able to quickly pull feature-level data the best, as it helps me figure out good users to target for user experience research and also who is adopting features. Additionally, I use it for bug bashes to give the team various users to test with. The initial setup was easy from my previous job experience.

**What do you dislike about Pendo?**

Segments are case sensitive. This is a major issue. I make segments for clients using email domains, and often miss users due to the case sensitivity, leading to distrust in data

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps me identify beta testers and UX targets, come prepared to client calls with usage data, and track feature adoption.

  ### 41. Centralized Analytics and Easy Setup with Pendo

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sadiqur S. | Enterprise (> 1000 emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I really like Pendo's intuitive interface, which is simple to understand and learn quickly, and it's easy to set up. I appreciate the centralized nature of all the products across Pendo compared to managing multiple different software or platforms for analytics, guides, and more. Pendo makes it easier to get set up and use than other tools we've used, like Amplitude and Appcues.

**What do you dislike about Pendo?**

I feel like a few things that can improve are definitely ways to simplify tagging of features, potentially automate this process when new features are released as well as for current existing features. Also suggest track events to implement. It took a bit of time, we are still working to setup our resource center which has been pretty time consuming.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps us keep track of data, define metrics before development, and set up guides to assist users in understanding our content.

  ### 42. Effective User Engagement with Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kyle B. | Manager of digital engagement, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about Pendo?**

I like using Pendo to gather product usage data and deploy in-app guides for user engagement, onboarding, adoption, and announcing feature changes. It helps us reach the right users at the right place at the right time and is more effective than email. I appreciate Pendo's ease of use and the close connection between data and taking action on that data. The initial setup was very easy, and I use integrations with Slack, Salesforce, and Pendo MCP with Claude.  Pendo is also an industry leader and consistently releases delightful features.

**What do you dislike about Pendo?**

It can be hard to manage a legacy implementation of Pendo with lots and lots of old feature tagging, guides.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to gather product usage data, deploy in-app guides for onboarding, and drive adoption. It helps us reach users at the right time and is more effective than email, with easy data-action connections.

  ### 43. Highly Customizable, Insightful Analytics Tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Colin B. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about Pendo?**

I use Pendo to gain insights on how my customers are using or not using my app. It lets me direct them to resources, identify risks, and drive adoption. I really like how customizable and user-friendly it is, as it gives us so much depth. I especially value the user journeys, widgets, and data reports, as they let us see exactly how customers use our app and where they fall off. The initial setup was also easy for us.

**What do you dislike about Pendo?**

Building reports is very manual and it's not always clear what features will help us. I wish we could add context about specific customers to complement the usage analytics.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to gain insight into customer app usage, direct them to resources, identify risks, and drive adoption. Pendo's user journeys, widgets, and data reports help us see exactly where customers fall off.

  ### 44. Intuitive, Data-Driven Insights with Superb Team Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dianni O. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I use Pendo for various tasks, including capturing user feedback to help prioritize and plan roadmaps, and understanding user behavior through analytics. I also send out in-product messages using guides. I find Pendo intuitive to use and easy to understand, and I love working with the dedicated team. Unlike other tools that feel clunky and not well thought out, Pendo is intentional in its design, which really stands out.

**What do you dislike about Pendo?**

The setup and tagging could be improved. It takes our engineering teams a while to get code on page. I'd love if there was a way to auto tag our features. Depending on the team, the initial setup was easy for some and difficult for others.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to capture user feedback, prioritize roadmaps, and understand user behavior. It provides data-driven insights into user journeys, eliminating guesswork on adoption and usage.

  ### 45. Intuitive tools and people who are crazy for their customers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** May 22, 2026

**What do you like best about Pendo?**

Pendo is both intuitive and robust. You can get value quickly, and still uncover additional layers after using it for several years.

**What do you dislike about Pendo?**

Some of the newer modules lack interconnectivity with the rest of the app, but the MCP is helping to solve that problem. Pendo moves very quickly to improve features in some parts of the platform, but notably lagging in updates to other areas (guide analytics). Again, AI is helping to solve for that. All of that said, their customer-focused mentality makes up for any shortcomings. I literally cannot tell you how many times I have talked directly with their product managers to give feedback. That makes a difference.

**What problems is Pendo solving and how is that benefiting you?**

More recently we are getting accurate and immediate customer health and product health data. We always felt behind before, but Pendo is picking up the pace in cranking out features that deliver value more quickly and make it easier for folks to jump in with little to no explanation. Before when I would try to get the product data out to cross-functional folks, I always had to caveat that Pendo was first and foremost a product designed for product people, so it always felt really "hacky" when I would invite, say, a CSM into the tool. That was a big blocker for a long time. We had very little traction getting anyone besides a product manager into Pendo. That is no longer an issue thanks to the MCP. Just this month I think I've added like hundreds of cross-functional stakeholders to Pendo because everyone wants the data now. Pendo is a regularly used verb at our company.

  ### 46. User-Friendly Guide Creation, Needs Better Organization

**Rating:** 4.5/5.0 stars

**Reviewed by:** Priya S. | Ops Products & Strategy, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 29, 2026

**What do you like best about Pendo?**

I like how easy Pendo is to use. I don't have to know any coding or any of that. I can just go in and start working on what I need to work on. I mostly use it for guides and I think it's really easy to create the guide.

**What do you dislike about Pendo?**

So I guess the first thing would be when creating guides, being able to type directly in the text box rather than the box off to the left. And then the second one would be to organize guides better in the resource center. Right now, if you have a bunch of guides, you can't, like, categorize them with, like, a drop down or anything. You have to go in and create several separate modules.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to create guides that educate users, bring awareness, and provide knowledge.

  ### 47. Transforms User Insights into Actionable Data

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sandra  C. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 06, 2026

**What do you like best about Pendo?**

I use Pendo to quickly understand user behavior and take action in real-time. I find it easy to guide users, gather feedback, and improve the product experience without needing constant engineering support. I appreciate how easy it is to connect user behavior with feedback in one place. I really like the ability to quickly create in-app guides, track feature adoption, and measure impact without heavy setup.

**What do you dislike about Pendo?**

Tagging still requires engineering assistance in many cases, which slows things down. To reduce reliance on engineers adding unique IDs, Pendo could make tagging more resilient and flexible for non-technical users. Allow tagging without needing individual element IDs.

**What problems is Pendo solving and how is that benefiting you?**

Pendo helps us understand user interactions, identify friction points, and enhance feature adoption. It simplifies gathering in-app feedback, guiding users, and making data-driven decisions without engineering dependency for every update.

  ### 48. Comprehensive Insights with Excellent Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** 🦩 Robert R. | Vice President Product, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 11, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Pendo?**

I like that Pendo is a comprehensive tool that embeds user data across views, allowing me to get a 360-degree view of what users are doing and thinking. I appreciate their customer support, which is excellent and responsive. The new agent analytics feature is a game changer for us as we launch our own AI products, letting us track and understand how users interact with our LLM assistant. We also benefit from having a technical account manager who helps us get all the value we can from Pendo.

**What do you dislike about Pendo?**

Maintaining feature tags for analytics is a constant challenge and requires attention and dedicated responsibility. Pendo are introducing ways to make this process more robust but it is still a largely manual effort. The initial feature tagging effort was large and we made a number of mistakes which we are still correcting now.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to understand user behavior, identify feature usage, and address friction points. It provides a comprehensive view with user feedback and sentiment. The agent analytics feature is key for tracking AI interactions. Their excellent customer support enhances our use of the product.

  ### 49. Pendo: Insightful Data, Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarah S. | Strategic Customer Success Manager , Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 08, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about Pendo?**

I use Pendo for work to better understand my customers and how they interact with my products. I appreciate that it lets me know when customers are frustrated or happy. I like all the data insights Pendo provides. We are able to launch guides to interact with our users and take pulse surveys. The help resource center is great, and the initial setup was easy.

**What do you dislike about Pendo?**

better navigation on how to leverage your products

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to understand customer interactions and know when they're frustrated or happy. Pendo provides data insights and lets us launch guides and surveys to engage with users.

  ### 50. Streamlined Onboarding but Challenging Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mel C. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.

**Reviewed Date:** March 26, 2026

**What do you like best about Pendo?**

I find Pendo very easy to use and appreciate its capability to integrate with our full tech stack. It integrates well with HubSpot, which we use as our MAP. This integration allows us to customize emails and outreach based on who is and isn't using a certain feature. Additionally, it helps us do a better job with lead scoring. I'm also excited that Pendo is developing Novus, which will solve issues by auto-tagging and updating our guides.

**What do you dislike about Pendo?**

The manual tagging is a pain. We release new features every 3 weeks. The initial setup of Pendo was painful. We purchased it in December, it's now the end of March and it's still not live.

**What problems is Pendo solving and how is that benefiting you?**

I use Pendo to expedite onboarding with guides and expand feature adoption, solving self-onboarding challenges and enabling customized nurture sequences for better user engagement.


## Pendo Discussions
  - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes
  - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote
  - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote
  - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote
  - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote

- [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews?offer=add-linebreak&section=pricing&secure%5Bexpires_at%5D=2026-09-27+11%3A47%3A40+-0500&secure%5Bsession_id%5D=5150a730-effd-45cd-8811-63ba00db36aa&secure%5Btoken%5D=41848b2702884d0ef5a76db63c9cb2a6446ba0dbad432882ed3a9e3e512e9245&format=llm_user)

## Pendo Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Metrics**
- Sessions - Digital Analytics
- Engagement
- Entry and Exit Pages
- Standard Event Tracking
- Custom Event Tracking
- Retention
- Return
- Conversions
- Funnels

**User Identification**
- Demographics
- User Segmentation
- Geolocation
- Predictive Analytics

**User Behavior**
- Click Tracking
- Mouse Movement 
- Frustration Tracking

**User Analysis**
- Survey Implementation
- Data Analysis
- Real-Time Data
- Real-Time Notifications

**Product Analytics**
- Account-Level Analytics
- User-Level Analytics
- Segmentation
- Funnels
- Alerts
- Multi-Product Analytics
- User Scoring
- Integrations
- Usage Tracking/Analytics

**Reporting**
- Real-Time Reporting
- Trending
- Retroactive Reporting
- Segmentation
- Mobile Reporting
- Unification Across Devices
- Custom Reports and Dashboards

**Tracking & Reporting**
- Custom Event Tracking
- Real-Time Insights
- Attribution
- Activity Dashboard
- User Path Tracking
- User Activity History
- Multi-Channel Attribution
- In-App Events Tracking

**A/B Testing **
- Error and Bug Tracking
- Split URL Testing
- Data Analysis
- Notes

**User Support**
- User Segmentation
- Multi-Language Support
- Behavior-responsive Messaging

**Agentic AI - Product Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Machine Learning

**Other**
- User Data
- Site Search Reporting
- Load Time Monitoring
- Campaign Tracking
- E-Commerce
- Promotional Messages
- Administration Alerts

**Metrics**
- Engagement
- Exit Tracking
- Retention
- Return
- Conversions
- Engagement Tracking
- Uninstall Tracking
- Conversion Tracking
- Location Tracking
- ROI Tracking
- Retention Tracking
- Visitor Tracking
- Behavior Tracking
- Revenue Tracking

**Visitor Information**
- User Identification
- Search Box

**Walkthrough Type**
- Audio-visual Walkthroughs
- Text Bubble Walkthroughs

**Behavioral Analytics - Product Analytics**
- Multi-Product Analytics
- User level Analytics
- Account level Analytics
- Segmentation
- Funnels

**Additional Functionality**
- Monitoring
- Push Notifications
- Access Controls/Permissions
- Campaign Management
- Data Modeling
- Funnel Analysis
- For Marketers
- Single Sign On
- Workflow Management
- Customer Experience Management
- Trend Analysis
- Mobile Access
- Third-Party Integrations
- Alerts/Escalation
- Data Import/Export
- Collaboration Tools
- Session Recording
- Data Visualization
- Root Cause Analysis
- Drag & Drop
- Performance Metrics
- Generative AI
- Cohort Analysis
- Issue Management
- Compliance Management
- Heatmaps
- Customizable Branding
- Search/Filter
- AI Copilot
- Event Triggered Actions
- API
- Reporting/Analytics
- A/B Testing

**Platform Basics - Digital Adoption Platform**
- Integration
- Communications

**Agentic AI - Session Replay**
- Cross-system Integration

**Agentic AI - Digital Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Decision Making

**Platform Infrastructure - Product Analytics**
- Cross System integrations
- Alerts
- Integrations

**Analytics - Digital Adoption Platform**
- Analytics
- Reporting/Analytics
- Visual Analytics
- Real-Time Analytics

**AI driven optimization - Product Analytics**
- User scoring
- Adaptive learning
- Automated insights
- Autonomous task execution

**Additional Functionality**
- Conversion Tracking
- Funnel Analysis
- Product Data Management
- Engagement Tracking
- Alerts/Notifications
- Cohort Analysis
- Session Recording
- AI Copilot
- Data Visualization
- Customer Journey Mapping
- Generative AI
- Interactive Reports
- A/B Testing

**Functions - Digital Adoption Platform**
- Customer self-service
- In-app guidance
- Contextual Guidance

**Agentic AI - Digital Adoption Platform**
- Adaptive Learning
- Asynchronous Learning
- Blended Learning
- Self-paced Learning

**Additional Functionality**
- Customer Experience Management
- Generative AI
- Workflow Management
- AI Copilot
- Task Management
- Progress Tracking
- Alerts/Notifications
- In-App Training
- Behavior Tracking
- Gamification
- Knowledge Base Management
- Audience Targeting
- Customizable Fields
- Reporting & Statistics
- Customizable Reports
- Performance Metrics
- Launch Management
- Content Library
- API
- User Onboarding
- Customizable Branding
- Event Triggered Actions
- Engagement Tracking
- Self Service Portal
- Data Quality Control
- Data Import/Export
- Employee Onboarding
- Self Service Tools
- Survey/Poll Management
- Learning Management
- Content Management
- Customizable Templates
- Interactive Content
- Activity Tracking
- Activity Dashboard
- Monitoring
- Training Management
- Communication Management
- Surveys & Feedback
- Content Creation

**Administration**
- API / Integrations
- QA Testing
- Performance and Reliability
- User, Role, and Access Management

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