--- title: Pendo Reviews meta_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1808 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1808 scale: '5' date_modified: '2026-08-09' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Pendo Reviews **Vendor:** Pendo.io **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,808 ## About Pendo Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. ## Pendo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively. (202 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement. (165 reviews) - Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly. (122 reviews) - Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics. (116 reviews) - Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly. (99 reviews) - Users find Pendo's **helpful features** invaluable for tracking customer interest and collecting reliable feedback efficiently. (83 reviews) - User Experience (79 reviews) - Easy Setup (77 reviews) - Intuitive (76 reviews) - Value (75 reviews) **What users dislike:** - Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management. (67 reviews) - Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides. (63 reviews) - Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming. (59 reviews) - Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform. (47 reviews) - Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform. (44 reviews) - Limited Features (44 reviews) - Users find Pendo's pricing to be **very expensive** , especially as their usage increases over time. (42 reviews) - Not Intuitive (41 reviews) - Tagging Issues (39 reviews) - Users face a **learning difficulty** with Pendo due to complex setup and a non-intuitive interface. (38 reviews) ## Pendo Reviews ### 1. Easy Setup and Simple Interface—Great for PLG Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2026 **What do you like best about Pendo?** Ease of setup, found it good to get started for PLG companies. Interface was simple and any PM could relate to it very well. **What do you dislike about Pendo?** Pricing was on higher side initially, then it was moved to SLG, making it difficult to evaluate. Integrations were costly as well. **What problems is Pendo solving and how is that benefiting you?** Its helping in creating walkthrough guides, helper text without involving engineering team. Pendo helps in understanding user behaviour and track usage and adoption of features. ### 2. Pendo has potential to be very insightful, but lacks ability to gain depth and context **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Research **Reviewed Date:** June 17, 2026 **What do you like best about Pendo?** The breadth of behavior that you can track. **What do you dislike about Pendo?** Certain widgets in dashboards don't update equally and have filters apply differently. Some can be edited directly in the widget, some you need to permanently edit the report, some will update by simply updating dashboard filters. I constantly have to do all three. **What problems is Pendo solving and how is that benefiting you?** Expanding data-driven decision making beyond just researchers and into the whole product team. ### 3. Enhances Customer Engagement, Needs Better Segmentation **Rating:** 4.0/5.0 stars **Reviewed by:** Tito M. | Director, Technical Content, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like using Pendo for in-app notifications and product usage tracking. It helps in making customers aware of what's happening in the product and lets us see which features they're utilizing or where they're having troubles. **What do you dislike about Pendo?** I believe that their segmentation could be improved. **What problems is Pendo solving and how is that benefiting you?** Pendo helps notify customers about what's happening in the product and lets us track which features they're using or where they have issues. ### 4. Insightful Features Yet Licensing Could Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Richa S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I love how Pendo helps me identify user pain points and the most used features on our internal tools. I enjoy the journey maps and in-app guides which work really well. The initial setup was easy, which I appreciate. **What do you dislike about Pendo?** the shared licensing to have all apps under one umbrella **What problems is Pendo solving and how is that benefiting you?** Pendo helps me identify user pain points and recognize the most used features in our internal tools. ### 5. Intuitive Navigation, Quick Setup, Needs Tagging Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Paranjay G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like Pendo because it's easy to navigate and intuitive. It helps me quickly launch new features using guides, making my work efficient. The initial setup was a breeze, which was great. **What do you dislike about Pendo?** Tagging is cumbersome and there is no feedback around irregular tag behavior, like tags breaking and no one realizing. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for measuring engagement and adoption, hypothesis testing, and improving customer reach. ### 6. Innovative and Seamless NPS Insights with Pendo **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia S. | Group Product Manager, Product Analytics & Data Platform, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I love how innovative Pendo is as a company, and in the tool itself we are able to seamlessly collect NPS and better understand how users are navigating our products. **What do you dislike about Pendo?** I dislike manual tagging, and the fact that you have to pay extra for features like listen and replay. **What problems is Pendo solving and how is that benefiting you?** Pendo is solving the prior lack of insights into how users navigate and use our products. ### 7. Great tool but limiting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** May 25, 2026 **What do you like best about Pendo?** I like that Pendo can give you info about how users use the system etc. Guides are awesome! **What do you dislike about Pendo?** Lot's of features are hidden behind paywalls. For example data sync - HubSpot gives you out of the box free data sync into BigQuery but pendo we would need to pay + get a team from pendo to do this. Same for some features & integrations are hidden behind paywalls. **What problems is Pendo solving and how is that benefiting you?** Identifying key users and accounts. ### 8. Help find key metrics and important decisions in a Product's lifecycle. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning **Reviewed Date:** June 08, 2026 **What do you like best about Pendo?** Allows you to understand more aobut your user . **What do you dislike about Pendo?** Some of the reporting could be more flexible for advanced users **What problems is Pendo solving and how is that benefiting you?** Helping identify adoption of our new features released ### 9. Efficient In-App Messaging with User-Friendly Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Kris C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like that Pendo's templates and format are easy to use. It makes the work faster. I use Pendo for in-app messaging to get the word out to customers about new releases. **What do you dislike about Pendo?** I wish you could clone resource center articles. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for in-app messaging to inform customers about new releases. The templates and format are easy to use, making my work faster. ### 10. Streamlines Communication but Has a Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I love the breadth of Pendo. Using Pendo guides has streamlined our release communication process. I think Pendo has the appropriate learning resources in place. I also like using Wistia for video embedding in guides. **What do you dislike about Pendo?** Because of the many features, it’s taking me a long time to feel comfortable because there’s so much to learn. **What problems is Pendo solving and how is that benefiting you?** Using Pendo guides has streamlined our release communication process. ### 11. Essential Tool for Product Analytics & User Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Mahi S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like using Pendo for tracking customer behavior and creating dashboards. The guides and tagging features are particularly helpful for user onboarding and understanding user behavior. **What do you dislike about Pendo?** I find tagging to be too time-consuming and I wish the tagging process could be automated and faster. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for tracking customer behavior, creating dashboards, and guiding user onboarding, which helps in understanding user behavior better. ### 12. UX Designer **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I'm still learning a lot but it is a super User friendly site with a great UI and many features **What do you dislike about Pendo?** With all of the features, it can be overwhelming knowing even where to start sometimes **What problems is Pendo solving and how is that benefiting you?** We deal with mostly qualitative data, so being able to watch real users use our app helps us find pain points and frustrations that we can't always see quantitatively. ### 13. Senior Product Delivery Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Jenna N. | Instructor, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** The ability to monitor usage of my users in the app **What do you dislike about Pendo?** To make it meaningful, it’s wildly manual. The new features they roll out to streamline processes with AI are separately paid tools and features, so I don’t see them benefit my enterprise account **What problems is Pendo solving and how is that benefiting you?** Have our features been adopted? It validates whether we built the right thing and helps us make roadmap decisions ### 14. Easy to Use and Transparent—Perfect for Product Managers **Rating:** 5.0/5.0 stars **Reviewed by:** sankalp r. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like how easy it is to use, and as a product manager, I also appreciate that I can clearly understand what’s happening behind the scenes. **What do you dislike about Pendo?** I don’t dislike anything about the product itself. What I do dislike is that my company still hasn’t enabled linking our user data with the analytics data in Pendo. **What problems is Pendo solving and how is that benefiting you?** Helping users with in-product help. ### 15. Session Replay and Leo Are Game-Changers **Rating:** 4.5/5.0 stars **Reviewed by:** Gogapooja P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** The session replay and I learned about the Leo in this event so they are game changer features. **What do you dislike about Pendo?** That like an year ago that session replay had card details recorded but now with new updates I learnt we could blur it. **What problems is Pendo solving and how is that benefiting you?** MCP like one system could interact with an other and pull out the data from Pendo on other platforms is great. ### 16. Powerful Product Insights That Inform Better Decisions **Rating:** 4.0/5.0 stars **Reviewed by:** Megan R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Pendo?** Product utilization / ability to collect insights across my product portfolio and use them to inform business decisions **What do you dislike about Pendo?** Lack of advanced roadmap features within the product **What problems is Pendo solving and how is that benefiting you?** Knowing how users use my products and which features are most used, what clients are or are not using products - helping us prioritize new features or not invest as heavily if features are not being used. ### 17. Pendo = Visibility into users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** June 01, 2026 **What do you like best about Pendo?** I can see how our users are interacting with the product and make informed product decisions from that. **What do you dislike about Pendo?** I wish there was an easier way for inactive users to "fall off" the active user list without having to build custom events. **What problems is Pendo solving and how is that benefiting you?** When I need to interact directly with clients to ask questions or provide information in context, I am able to do so with Pendo guides ### 18. Intuitive Dashboard, Valuable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Dorothy A. | Contact Center systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Pendo?** I find Pendo very easy to use. The interface is simple, and everything you're looking for is right in the dashboard. It's been really convenient to maneuver. **What do you dislike about Pendo?** Some of the reporting and dashboards can feel a bit complex at first. It can take time to understand where to find specific insights, improving discoverability and making key trends easier to surface would help speed up analysis. **What problems is Pendo solving and how is that benefiting you?** I use Pendo to monitor user activity, especially login flows and feature usage. It's helpful for spotting drops in engagement, identifying potential issues, and gaining operational insights into user experience trends. ### 19. Actionable Insights Into How Users Engage **Rating:** 4.5/5.0 stars **Reviewed by:** Karen P. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** It provides us with actionable insights as to how our users are using the platform. **What do you dislike about Pendo?** Managing tagging is a pain, it’s very manual and anytime you add or change something you have remember to go back and tag. **What problems is Pendo solving and how is that benefiting you?** We use Pendo to capture and help us monitor NPS trends. It’s also helping us under How users inter with our platform. ### 20. User-Friendly with Comprehensive Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I find Pendo easy to use and it provides a lot of usage data on our products. I also appreciate the easy to understand user interface. **What do you dislike about Pendo?** I would love to see more guides to walk me through how to do things as a newer user **What problems is Pendo solving and how is that benefiting you?** I use Pendo to collect analytic data and learn which features our customers use most. ### 21. User-Friendly with Robust Analytics Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle C. | Solutions Engineer Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like the ease of use and the ability to get to data easily with Pendo. The initial setup was 'EZ PZ,' which was really convenient. **What do you dislike about Pendo?** Honestly the APIs. More APIs would be great. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for customer usage data to drive better adoption and sales pilot usage. It's easy to use, and I can access data easily. ### 22. Promising Features, But Early Days **Rating:** 3.0/5.0 stars **Reviewed by:** Molly S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I'm still new to Pendo, but it seems to offer a lot of cool features our company can use. I will be using the video functionality for support cases. I'm also interested in exploring the integration with tools like Jira. **What do you dislike about Pendo?** N/A **What problems is Pendo solving and how is that benefiting you?** I will be using Pendo's video functionality for support cases to assist in troubleshooting and reproducing steps. ### 23. Pendo Evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda S. | Head de Canais Digitais, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Pendo?** What I like most is the ability to guide the customer in the channel itself, with well-directed guides and messages. This improves the experience and greatly reduces the need for support. The dashboards are also practical and help to identify the most valuable points. In daily operations, it provides visibility that makes it easier to both prioritize improvements and measure the impact of what has already been delivered. **What do you dislike about Pendo?** What I like least is that the tool can be complex in some configurations, especially when the level of analysis needs to be deeper. Data export could also be simpler. Additionally, the cost is a point that requires evaluation, as it can be high depending on the size of the company. **What problems is Pendo solving and how is that benefiting you?** Pendo helps to clearly identify how customers use the channel, showing which features have the most adoption and where they encounter difficulties. With this, we can prioritize improvements based on real data and not just perceptions. Another point is the possibility of creating guides within the platform itself, which reduces support calls and improves the user experience. On a daily basis, the benefit is having more clarity to make decisions and accelerate the adoption of digital features. ### 24. Engaging Users In App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Pendo?** My team uses Pendo to deliver all types of in-app engagements for our users. This includes surveys, guides, walk through, event invites, PLG campaigns and more. Pendo has been transformative in allowing us to reach our users where they are and improve their product experience. **What do you dislike about Pendo?** Pendo is a very powerful tool for communication and with that comes a big need for governance. We put a lot of effort in to making sure we don't over communicate. While Pendo has some tools to help us do that, more could be done to make it easier and more automated to ensure the right user experience. **What problems is Pendo solving and how is that benefiting you?** Using Pendo to build in-app guides makes communications quick and easy. No dev time required especially when we want to iterate on messaging or placement of guides, tooltips and embedded messages. Targeting is also a huge part of this, Pendo allows us to tailor the experience based on multiple user attributes and behaviors. ### 25. Great product with excellent on-boarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Pendo?** Pendo, as a product, really amplifies the ability for Product teams to be "data led" in roadmap planning. The ability to turn a mass of disparate data into simple, easy to understand, dashboards and metrics to understand user behaviour, account health, and sentiment and feedback. It took a bit of effort to implement, as expected, to get our desired outputs but once set up it's running on it's own. I start each day checking into Pendo to see what is going on and what to be aware of. As an in-product on-boarding and training tool it really is great and gets high marks from our users from a usability and outcome perspective. Pendo as an organization has been great to deal with. The implementation consulting and training was top notch and the regular checkins are always appreciated. **What do you dislike about Pendo?** Some more advanced, or highly configurable, dashboards would be nice. Some integrations require an add-on purchase which just adds friction to adopting. **What problems is Pendo solving and how is that benefiting you?** Three key problems: - Product usage analytics - Ideating and testing with select users - User onboarding and training ### 26. Clear Insights Into User Time Spent and Next Steps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Pendo?** i like the ability to see where and when users spend most time in Sightly's Brand Mentality platform and i'm able to see their next steps and workflow **What do you dislike about Pendo?** sometimes it is hard to navigate the Pendo and I get lost of where I am and there are alot of columns that don't make sense **What problems is Pendo solving and how is that benefiting you?** Pendo is helping us analyze user workflows and providing us with analytical data to really understand the user and their issues ### 27. Fast-Moving AI That Turns Data into Actionable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** It seems to be at the forefront of AI and is moving quickly to pull data into actionable insights and solutions **What do you dislike about Pendo?** It can, and may be now, becoming so complex with features a that it's hard to determine how to use it. Like Salesforce is amazing, but is so big and deep it requires serious training. I need better onboarding , UI/UX, or consolidation and automation of features so that I don't have to manipulate so much, learn so many product names, etc. **What problems is Pendo solving and how is that benefiting you?** Consolidating knowledge streams into insights about product, onboarding and feature guides ### 28. Easy Start and Great OOTB Dashboards, Though More PM-Focused Than Engineering **Rating:** 3.5/5.0 stars **Reviewed by:** Ali K. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Pendo?** - Easy to get started - OOTB dashboards - Free version **What do you dislike about Pendo?** - More useful for product management than engineers **What problems is Pendo solving and how is that benefiting you?** Product analytics in a SaaS app. ### 29. Pendo Is great in Web but not so Intuitive or user friendly for Mobile apps **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** May 26, 2026 **What do you like best about Pendo?** East set up and enable the tours in super quick time. **What do you dislike about Pendo?** However Meta data and tagging still required coding **What problems is Pendo solving and how is that benefiting you?** Engagement tours and critical customer communications ### 30. Effortless Analytics with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica O. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like how easy Pendo is to use. I also enjoy using the PES (Product Engagement Score), paths and funnels, and guides. Setting it up initially was easy too. **What do you dislike about Pendo?** Customization **What problems is Pendo solving and how is that benefiting you?** I use Pendo to predict patterns and automate guides, solving manual data review issues. It's easy to use and handles PES, paths, and funnels well. ### 31. Guides work great but analytics and segmentation is more often incorrect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain **Reviewed Date:** June 03, 2026 **What do you like best about Pendo?** Ability to create and customize themes and layouts, Resource Center, activation methods for guides and tooltips **What do you dislike about Pendo?** Segmentation doesn't work correct very often, it identifies users in a different way than my organization does. Now we almost don't use segmentation because of that **What problems is Pendo solving and how is that benefiting you?** Communication of new features, releases, and webinars. Facilitation of user interaction with the app using tooltips ### 32. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials **Reviewed Date:** July 30, 2026 **What do you like best about Pendo?** Easier to use, usability is nicer and easy to discover **What do you dislike about Pendo?** I can think about share later for now I'm good at this moment **What problems is Pendo solving and how is that benefiting you?** Find customer information + Adoption framework ### 33. Pendo Builds User Empathy and Challenges Our Assumptions **Rating:** 4.5/5.0 stars **Reviewed by:** Paige S. | Adjunct Professor of Education, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Pendo?** Pendo has been most helpful for challenging our assumptions about customers and building greater empathy for users. **What do you dislike about Pendo?** Unfortunately, so many of the cool features are paywalled. **What problems is Pendo solving and how is that benefiting you?** Pendo is helping us address our product and feature adoption challenges, and it also benefits us by providing analytics that let us prove the value of our work. ### 34. Best product management, notification , announcement and user engagement tracking **Rating:** 4.0/5.0 stars **Reviewed by:** santosh kumar k. | senior software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Pendo?** As a senior software engineer - The features provided by pendo are impressive and useful. Easy to use and integration with software applications also easy. I personally like the way provided for debugging the pendo.easy implementation. customer support is bit late but very good response and very helpful. we are using pendo, our team members using the pendo frequently to identify the which feature customers are using most **What do you dislike about Pendo?** some times, it is taking too long to reflect the data in pendo dashboards - it is creating confusion whether we have implemented the integration correctly or not. customer support is bit late. **What problems is Pendo solving and how is that benefiting you?** it is very helpful in sending the communication in organisations wide, regions wide announcing the new things, filling the missing the data using resource guides step by step ### 35. Effortless User Guidance, Needs Link Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Rochelle K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I find Pendo really helpful for creating guides, and it effectively addresses my needs for onboarding workflows, marketing announcements, and product releases. What I like most about Pendo is its ease of use. **What do you dislike about Pendo?** Broken links **What problems is Pendo solving and how is that benefiting you?** I use Pendo to create guides, onboarding workflows, marketing announcements, and product releases, finding it easy to use. ### 36. Powerful Analytics, Room for Improved Tagging **Rating:** 4.0/5.0 stars **Reviewed by:** Kate M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for NPS, guides, and analytics. I really like the NPS, guide capabilities, path reporting, and segmentation features of Pendo. **What do you dislike about Pendo?** I find tagging and understanding my data challenging. Also, while page tagging was fine, feature tagging is time-consuming. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for communication with customers via polls and usage data. ### 37. A good and intuitive Analytics product **Rating:** 4.0/5.0 stars **Reviewed by:** Shalini J. | Product Line Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Pendo?** Built in analytics widget, relatively easy to set up, very responsive support team **What do you dislike about Pendo?** Agent mode still needs to be better, not very useful after a few tries. Not easy to create report across different applications- how many guides running in parallel, overlap in time frame. **What problems is Pendo solving and how is that benefiting you?** Customer communications, feedbacks and survey, feature adoption analytics ### 38. Efficient User Education with Pendo Guides **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Beth J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I use Pendo for tracking usage and writing guides. The guides are a quick way to reach and educate users, making them very useful for my experience. **What do you dislike about Pendo?** Like it all so far **What problems is Pendo solving and how is that benefiting you?** I use Pendo to track usage and write guides, which is a quick way to reach and educate users. ### 39. Actionable Customer Insights That Drive Results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Pendo?** The data insights to what our customers are taking action on. **What do you dislike about Pendo?** I have not experienced any downsides in my use so far. **What problems is Pendo solving and how is that benefiting you?** Creating awareness of when and how often customers are active with features of our product. ### 40. Pendo is of huge value to our organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** May 24, 2026 **What do you like best about Pendo?** Excellent UI, great range of features to be able to draw and analyse data. **What do you dislike about Pendo?** Guides UI is a little clunky and slow, could use some work in this space. The Designer tool always gets in the way, I would much prefer to be able to edit the guides in-line. **What problems is Pendo solving and how is that benefiting you?** NPS Score, CES Scoring, On-Boarding, Customer Feedback, Session Replays ### 41. Clean, Powerful, and Exec-Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** elliot l. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like how clean and easy Pendo is. My execs love it and can understand it while developers can see its power and use. **What do you dislike about Pendo?** n/a **What problems is Pendo solving and how is that benefiting you?** I use Pendo for executive reporting, sales dashboards, and user instructions. It's clean and easy for execs to understand and powerful for developers to use. ### 42. Not Using Pendo to Its Full Potential Yet **Rating:** 2.5/5.0 stars **Reviewed by:** Candice M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Pendo?** We aren't using it a ton and went to the conference to learn more **What do you dislike about Pendo?** We aren't using it to its full potential at the moment, that would be my only dislike which is on us more than Pendo **What problems is Pendo solving and how is that benefiting you?** Right now, it is just being used to show page usage ### 43. Consolidates Data, Impressive Customer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** I like using Pendo for consolidating data into one interface. I also appreciate that Pendo is constantly evolving the experience for customers. **What do you dislike about Pendo?** Help customers with how to get other areas within our organization engaged. Use cases to show value. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for consolidating data into one interface. ### 44. Approachable UI That Makes Analytics Feel Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Dave P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** Approachable UI for those who are easily intimidated by analytics. **What do you dislike about Pendo?** Brittle nature of highly configured products require a level of constant upkeep to keep your solution running well. **What problems is Pendo solving and how is that benefiting you?** Customer insights by passive observation and metrics when our user base doesn't engage well with traditional methods of usability studies. ### 45. Powerful Insights with Minor Dashboard Tweaks Needed **Rating:** 5.0/5.0 stars **Reviewed by:** misty m. m. | Sr. Director, Customer Success Executive Communications & Orchestrators, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Pendo?** I like how Pendo provides insights such as trending activity for high-frequency users. The user effort score is also something I appreciate. **What do you dislike about Pendo?** Dashboards don’t match Account activity at times. **What problems is Pendo solving and how is that benefiting you?** I use Pendo for analytics of site performance, associating site activity and user behavior to desired business outcomes. ### 46. Pendo review **Rating:** 4.0/5.0 stars **Reviewed by:** Reetu M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Pendo?** It makes the journey of delivering content about our products to users much more seamless. **What do you dislike about Pendo?** A lot of times necessary designs need custom code blocks which makes localization a lot more difficult. **What problems is Pendo solving and how is that benefiting you?** Pendo is making it easier to deliver information and content to users with less interruptions. ### 47. Pendo is a hugely valuable information sharing resource **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** June 03, 2026 **What do you like best about Pendo?** Pendo is a hugely valuable information sharing resource that makes the dissemination of key information easy. **What do you dislike about Pendo?** Nothing in particular. Pendo allows us to capture and share data with customers in flexible and easy ways. **What problems is Pendo solving and how is that benefiting you?** Information sharing around initiatives, and the steps involved in getting to grips with those initiatives. ### 48. Quick, Low-Code Content Publishing for Non-Engineers **Rating:** 4.0/5.0 stars **Reviewed by:** Levi B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Pendo?** Gives non-engineers a quick, low-code/no-code way to publish content in products. **What do you dislike about Pendo?** Huge learning curve. It can be conceptually difficult to take full advantage of and integrate all the different aspects of the product. **What problems is Pendo solving and how is that benefiting you?** Grants the ability to provide customers with in-app information about usage, releases, etc. ### 49. Effortless NPS Tracking and Helpful In-Product Guides **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Pendo?** Pendo makes it easy for us to track NPS across both of our products and build in-product guides to get important information in front of our users. **What do you dislike about Pendo?** When Pendo rolled out their “Listen” feature, it took weeks just to get our training scheduled and when it finally happened (four sessions over three weeks), the experience was underwhelming. **What problems is Pendo solving and how is that benefiting you?** Pendo helps us gather and track NPS across both our products, giving us valuable insights to customer satisfaction. It also makes it easy to create in-product guides which we use to communicate important information (new features, upcoming webinars or company announcements...etc.) and collect user feedback. Replay also helps us understand user behavior. ### 50. Empowers Client Guidance and Enablement Efforts **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon O. | Client Education Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Pendo?** I love that we're able to provide guidance to our clients and support Client Enablement initiatives. **What do you dislike about Pendo?** I think it's easy for Pendo data to become disorganized, but we likely need to improve our internal governance to keep the data cleaner. **What problems is Pendo solving and how is that benefiting you?** We need to support client enablement/operation efforts. I manage the Resource Center product and create guides for clients so that they are aware of changes/updates to the product. ## Pendo Discussions - [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) - 2 comments, 2 upvotes - [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) - 1 comment, 1 upvote - [why is it so difficult to export reports](https://www.g2.com/discussions/why-is-it-so-difficult-to-export-reports) - 1 comment, 1 upvote - [What is one cool thing you figured out in Pendo?](https://www.g2.com/discussions/what-is-one-cool-thing-you-figured-out-in-pendo) - 1 comment, 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/how-do-i-change-the-badge-for-the-resource-center) - 1 comment, 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-io-pendo/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+05%3A39%3A50+-0500&secure%5Bsession_id%5D=58ae2c47-4c02-4882-9a34-7ed3fff3a61f&secure%5Btoken%5D=46adb4531466586106fa9f8dea9742b2aae840a680bd0d8b929c3361bbc5fa21&format=llm_user) ## Pendo Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android Studio](https://www.g2.com/products/android-studio/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Pendo Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation - Predictive Analytics **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Activity Dashboard - User Path Tracking - User Activity History - Multi-Channel Attribution - In-App Events Tracking **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions - Engagement Tracking - Uninstall Tracking - Conversion Tracking - Location Tracking - ROI Tracking - Retention Tracking - Visitor Tracking - Behavior Tracking - Revenue Tracking **Visitor Information** - User Identification - Search Box **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Additional Functionality** - Monitoring - Push Notifications - Access Controls/Permissions - Campaign Management - Data Modeling - Funnel Analysis - For Marketers - Single Sign On - Workflow Management - Customer Experience Management - Trend Analysis - Mobile Access - Third-Party Integrations - Alerts/Escalation - Data Import/Export - Collaboration Tools - Session Recording - Data Visualization - Root Cause Analysis - Drag & Drop - Performance Metrics - Generative AI - Cohort Analysis - Issue Management - Compliance Management - Heatmaps - Customizable Branding - Search/Filter - AI Copilot - Event Triggered Actions - API - Reporting/Analytics - A/B Testing **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Pendo Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews)