# Top 10 Pega Customer Engagement Suite Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 10 Research alternative solutions to Pega Customer Engagement Suite on G2, with real user reviews on competing tools. CRM Software is a widely used technology, and many people are seeking easy to use, time saving software solutions with social collaboration features, ai text generation, and social network integration. Other important factors to consider when researching alternatives to Pega Customer Engagement Suite include features and tasks. The best overall Pega Customer Engagement Suite alternative is Agentforce Sales (formerly Salesforce Sales Cloud). Other similar apps like Pega Customer Engagement Suite are Dynamics 365 Sales, SAP Sales Cloud, Coevera, and Sugar Sell. Pega Customer Engagement Suite alternatives can be found in [CRM Software](https://www.g2.com/categories/crm). ## Best Paid & Free Alternatives to Pega Customer Engagement Suite - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) - [Oracle Siebel](https://www.g2.com/products/oracle-siebel/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) ## Top 10 Alternatives to Pega Customer Engagement Suite Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Pega Customer Engagement Suite stacks up to the competition, check reviews from current & previous users in industries like Banking, Information Technology and Services, and Arts and Crafts, and find the best product for your business. ### 1. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 25,864 Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud. Categories in common with Pega Customer Engagement Suite: [CRM](https://www.g2.com/categories/crm) **Compare:** [Pega Customer Engagement Suite vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-pega-customer-engagement-suite) **Compare Agentforce Sales (formerly Salesforce Sales Cloud) with other alternatives:** - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Dynamics 365 Sales](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-dynamics-365-sales) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs SAP Sales Cloud](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-sap-sap-sales-cloud) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Coevera](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-coevera) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Sugar Sell](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-sugar-sell) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Oracle Siebel](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-oracle-siebel) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs HubSpot Sales Hub](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-hubspot-sales-hub) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Zoho CRM](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zoho-crm) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Creatio](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-creatio) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Freshsales](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales) ### 2. [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) By Microsoft **Average Rating:** 3.8/5 **Total Reviews:** 1,622 Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises. Categories in common with Pega Customer Engagement Suite: [CRM](https://www.g2.com/categories/crm) **Compare:** [Pega Customer Engagement Suite vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-pega-customer-engagement-suite) **Compare Dynamics 365 Sales with other alternatives:** - [Dynamics 365 Sales vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-dynamics-365-sales) - [Dynamics 365 Sales vs SAP Sales Cloud](https://www.g2.com/compare/dynamics-365-sales-vs-sap-sap-sales-cloud) - [Dynamics 365 Sales vs Coevera](https://www.g2.com/compare/coevera-vs-dynamics-365-sales) - [Dynamics 365 Sales vs Sugar Sell](https://www.g2.com/compare/dynamics-365-sales-vs-sugar-sell) - [Dynamics 365 Sales vs Oracle Siebel](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-siebel) - [Dynamics 365 Sales vs HubSpot Sales Hub](https://www.g2.com/compare/dynamics-365-sales-vs-hubspot-sales-hub) - [Dynamics 365 Sales vs Zoho CRM](https://www.g2.com/compare/dynamics-365-sales-vs-zoho-crm) - [Dynamics 365 Sales vs Creatio](https://www.g2.com/compare/creatio-vs-dynamics-365-sales) - [Dynamics 365 Sales vs Freshsales](https://www.g2.com/compare/dynamics-365-sales-vs-freshsales) ### 3. [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) By SAP **Average Rating:** 4.2/5 **Total Reviews:** 1,002 SAP CRM can help you better engage with your customers in person, online, or via a mobile. Leverage true 360 customer insight – from interaction history to social media sentiments Categories in common with Pega Customer Engagement Suite: [CRM](https://www.g2.com/categories/crm) **Compare:** [Pega Customer Engagement Suite vs SAP Sales Cloud](https://www.g2.com/compare/pega-customer-engagement-suite-vs-sap-sap-sales-cloud) **Compare SAP Sales Cloud with other alternatives:** - [SAP Sales Cloud vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-sap-sap-sales-cloud) - [SAP Sales Cloud vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-sap-sap-sales-cloud) - [SAP Sales Cloud vs Coevera](https://www.g2.com/compare/coevera-vs-sap-sap-sales-cloud) - [SAP Sales Cloud vs Sugar Sell](https://www.g2.com/compare/sap-sap-sales-cloud-vs-sugar-sell) - [SAP Sales Cloud vs Oracle Siebel](https://www.g2.com/compare/oracle-siebel-vs-sap-sap-sales-cloud) - [SAP Sales Cloud vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-sap-sap-sales-cloud) - [SAP Sales Cloud vs Zoho CRM](https://www.g2.com/compare/sap-sap-sales-cloud-vs-zoho-crm) - [SAP Sales Cloud vs Creatio](https://www.g2.com/compare/creatio-vs-sap-sap-sales-cloud) - [SAP Sales Cloud vs Freshsales](https://www.g2.com/compare/freshsales-vs-sap-sap-sales-cloud) ### 4. [Coevera](https://www.g2.com/products/coevera/reviews) By Pipelinersales Inc. **Average Rating:** 4.6/5 **Total Reviews:** 480 Coevera: The AI-Native Revenue Platform Built for How Selling Actually Works Today Coevera is the AI-native revenue platform redefining how modern sales organizations operate, collaborate, and grow. Born from more than a decade of CRM innovation as Pipeliner, Coevera represents the next evolution: a purpose-built system designed not to digitize old sales processes, but to reimagine them for an era where AI is a teammate, not a tool. At the heart of Coevera is a simple conviction—traditional CRMs were built for managers to extract data from sellers. Coevera flips that model. It's built for sellers, with AI woven into every workflow to eliminate busywork, surface insight, and accelerate revenue. The result is a platform where reps actually want to log in, managers get the visibility they need without the chase, and leadership gains a real-time understanding of pipeline health, risk, and opportunity. Coevera is powered by \*\*Voyager AI\*\*, an intelligent engine that continuously learns from your sales motion to deliver predictive guidance, contextual recommendations, and automated execution. \*\*The Collaborator\*\* transforms the CRM from a system of record into a system of engagement—a true AI partner that helps sellers prepare for calls, draft communications, navigate complex deals, and stay ahead of every opportunity. The \*\*Automatizer\*\* workflow engine removes the manual friction that drains seller productivity, while native \*\*Model Context Protocol (MCP)\*\* integration ensures Coevera connects seamlessly with the broader AI ecosystem your business already relies on. What truly sets Coevera apart is its commitment to being AI-native, not AI-washed. Unlike legacy platforms that bolt generative features onto decades-old architecture, Coevera was rebuilt from the ground up to make intelligence the default state of the system—not a premium add-on. Every dashboard, pipeline view, and workflow is designed to think alongside you. Coevera also champions visual selling, intuitive navigation, and rapid time-to-value. Implementation is measured in weeks, not quarters. Adoption is high because the experience is built around the seller, not against them. For organizations ready to move beyond the limitations of legacy CRM and embrace a smarter, faster, more human way to sell, Coevera is the platform built for what's next. It's not just a new name—it's a new category. Welcome to AI-native revenue. \*\*Coevera. Sales, evolved. Reviewers say compared to Pega Customer Engagement Suite, Coevera is: - More usable - Easier to set up Categories in common with Pega Customer Engagement Suite: [CRM](https://www.g2.com/categories/crm) **Compare:** [Pega Customer Engagement Suite vs Coevera](https://www.g2.com/compare/coevera-vs-pega-customer-engagement-suite) **Compare Coevera with other alternatives:** - [Coevera vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-coevera) - [Coevera vs Dynamics 365 Sales](https://www.g2.com/compare/coevera-vs-dynamics-365-sales) - [Coevera vs SAP Sales Cloud](https://www.g2.com/compare/coevera-vs-sap-sap-sales-cloud) - [Coevera vs Sugar Sell](https://www.g2.com/compare/coevera-vs-sugar-sell) - [Coevera vs Oracle Siebel](https://www.g2.com/compare/coevera-vs-oracle-siebel) - [Coevera vs HubSpot Sales Hub](https://www.g2.com/compare/coevera-vs-hubspot-sales-hub) - [Coevera vs Zoho CRM](https://www.g2.com/compare/coevera-vs-zoho-crm) - [Coevera vs Creatio](https://www.g2.com/compare/coevera-vs-creatio) - [Coevera vs Freshsales](https://www.g2.com/compare/coevera-vs-freshsales) ### 5. [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) By SugarAI **Average Rating:** 3.8/5 **Total Reviews:** 776 Sugar Sell gives B2B sales teams the tools they need to manage complex accounts, long sales cycles, and repeat business. Reps use personalized dashboards to track deals, manage customer interactions, and get clear recommendations for their next best steps. Sales leaders gain real-time insights into pipeline health and team performance, helping them forecast accurately and drive consistent results. With no-code configurations, Sugar Sell adapts to your unique sales processes. It integrates seamlessly with email, calendar, and ERP systems, giving sales teams the information they need to build stronger customer relationships. Categories in common with Pega Customer Engagement Suite: [CRM](https://www.g2.com/categories/crm) **Compare:** [Pega Customer Engagement Suite vs Sugar Sell](https://www.g2.com/compare/pega-customer-engagement-suite-vs-sugar-sell) **Compare Sugar Sell with other alternatives:** - [Sugar Sell vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-sugar-sell) - [Sugar Sell vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-sugar-sell) - [Sugar Sell vs SAP Sales Cloud](https://www.g2.com/compare/sap-sap-sales-cloud-vs-sugar-sell) - [Sugar Sell vs Coevera](https://www.g2.com/compare/coevera-vs-sugar-sell) - [Sugar Sell vs Oracle Siebel](https://www.g2.com/compare/oracle-siebel-vs-sugar-sell) - [Sugar Sell vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-sugar-sell) - [Sugar Sell vs Zoho CRM](https://www.g2.com/compare/sugar-sell-vs-zoho-crm) - [Sugar Sell vs Creatio](https://www.g2.com/compare/creatio-vs-sugar-sell) - [Sugar Sell vs Freshsales](https://www.g2.com/compare/freshsales-vs-sugar-sell) ### 6. [Oracle Siebel](https://www.g2.com/products/oracle-siebel/reviews) By Oracle **Average Rating:** 3.5/5 **Total Reviews:** 467 Take advantage of significant cost savings and operational improvements when you run Siebel in the Oracle Cloud. Oracle offers the only no-compromise enterprise cloud platform for moving Siebel, its associated database systems, and ecosystem of apps to the cloud. Deploying Siebel on the Oracle Cloud comes with access to high-performance compute, Oracle RAC, and Exadata, ensuring the highest levels of performance and greatest availability for CRM applications. Categories in common with Pega Customer Engagement Suite: [CRM](https://www.g2.com/categories/crm) **Compare:** [Pega Customer Engagement Suite vs Oracle Siebel](https://www.g2.com/compare/oracle-siebel-vs-pega-customer-engagement-suite) **Compare Oracle Siebel with other alternatives:** - [Oracle Siebel vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-oracle-siebel) - [Oracle Siebel vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-siebel) - [Oracle Siebel vs SAP Sales Cloud](https://www.g2.com/compare/oracle-siebel-vs-sap-sap-sales-cloud) - [Oracle Siebel vs Coevera](https://www.g2.com/compare/coevera-vs-oracle-siebel) - [Oracle Siebel vs Sugar Sell](https://www.g2.com/compare/oracle-siebel-vs-sugar-sell) - [Oracle Siebel vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-oracle-siebel) - [Oracle Siebel vs Zoho CRM](https://www.g2.com/compare/oracle-siebel-vs-zoho-crm) - [Oracle Siebel vs Creatio](https://www.g2.com/compare/creatio-vs-oracle-siebel) - [Oracle Siebel vs Freshsales](https://www.g2.com/compare/freshsales-vs-oracle-siebel) ### 7. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 13,888 Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity. Reviewers say compared to Pega Customer Engagement Suite, HubSpot Sales Hub is: - More usable Categories in common with Pega Customer Engagement Suite: [CRM](https://www.g2.com/categories/crm) **Compare:** [Pega Customer Engagement Suite vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-pega-customer-engagement-suite) **Compare HubSpot Sales Hub with other alternatives:** - [HubSpot Sales Hub vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs SAP Sales Cloud](https://www.g2.com/compare/hubspot-sales-hub-vs-sap-sap-sales-cloud) - [HubSpot Sales Hub vs Coevera](https://www.g2.com/compare/coevera-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs Sugar Sell](https://www.g2.com/compare/hubspot-sales-hub-vs-sugar-sell) - [HubSpot Sales Hub vs Oracle Siebel](https://www.g2.com/compare/hubspot-sales-hub-vs-oracle-siebel) - [HubSpot Sales Hub vs Zoho CRM](https://www.g2.com/compare/hubspot-sales-hub-vs-zoho-crm) - [HubSpot Sales Hub vs Creatio](https://www.g2.com/compare/creatio-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs Freshsales](https://www.g2.com/compare/freshsales-vs-hubspot-sales-hub) ### 8. [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) By Zoho **Average Rating:** 4.1/5 **Total Reviews:** 2,944 Zoho CRM helps you to attract, retain, delight customers and grow your company into a customer-focused organization. Categories in common with Pega Customer Engagement Suite: [CRM](https://www.g2.com/categories/crm) **Compare:** [Pega Customer Engagement Suite vs Zoho CRM](https://www.g2.com/compare/pega-customer-engagement-suite-vs-zoho-crm) **Compare Zoho CRM with other alternatives:** - [Zoho CRM vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zoho-crm) - [Zoho CRM vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-zoho-crm) - [Zoho CRM vs SAP Sales Cloud](https://www.g2.com/compare/sap-sap-sales-cloud-vs-zoho-crm) - [Zoho CRM vs Coevera](https://www.g2.com/compare/coevera-vs-zoho-crm) - [Zoho CRM vs Sugar Sell](https://www.g2.com/compare/sugar-sell-vs-zoho-crm) - [Zoho CRM vs Oracle Siebel](https://www.g2.com/compare/oracle-siebel-vs-zoho-crm) - [Zoho CRM vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-zoho-crm) - [Zoho CRM vs Creatio](https://www.g2.com/compare/creatio-vs-zoho-crm) - [Zoho CRM vs Freshsales](https://www.g2.com/compare/freshsales-vs-zoho-crm) ### 9. [Creatio](https://www.g2.com/products/creatio/reviews) By Creatio **Average Rating:** 4.6/5 **Total Reviews:** 359 One platform to automate industry workflows and CRM with no-code. Reviewers say compared to Pega Customer Engagement Suite, Creatio is: - More usable Categories in common with Pega Customer Engagement Suite: [CRM](https://www.g2.com/categories/crm) **Compare:** [Pega Customer Engagement Suite vs Creatio](https://www.g2.com/compare/creatio-vs-pega-customer-engagement-suite) **Compare Creatio with other alternatives:** - [Creatio vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-creatio) - [Creatio vs Dynamics 365 Sales](https://www.g2.com/compare/creatio-vs-dynamics-365-sales) - [Creatio vs SAP Sales Cloud](https://www.g2.com/compare/creatio-vs-sap-sap-sales-cloud) - [Creatio vs Coevera](https://www.g2.com/compare/coevera-vs-creatio) - [Creatio vs Sugar Sell](https://www.g2.com/compare/creatio-vs-sugar-sell) - [Creatio vs Oracle Siebel](https://www.g2.com/compare/creatio-vs-oracle-siebel) - [Creatio vs HubSpot Sales Hub](https://www.g2.com/compare/creatio-vs-hubspot-sales-hub) - [Creatio vs Zoho CRM](https://www.g2.com/compare/creatio-vs-zoho-crm) - [Creatio vs Freshsales](https://www.g2.com/compare/creatio-vs-freshsales) ### 10. [Freshsales](https://www.g2.com/products/freshsales/reviews) By Freshworks **Average Rating:** 4.5/5 **Total Reviews:** 1,235 Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises. Reviewers say compared to Pega Customer Engagement Suite, Freshsales is: - More usable Categories in common with Pega Customer Engagement Suite: [CRM](https://www.g2.com/categories/crm) **Compare:** [Pega Customer Engagement Suite vs Freshsales](https://www.g2.com/compare/freshsales-vs-pega-customer-engagement-suite) **Compare Freshsales with other alternatives:** - [Freshsales vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales) - [Freshsales vs Dynamics 365 Sales](https://www.g2.com/compare/dynamics-365-sales-vs-freshsales) - [Freshsales vs SAP Sales Cloud](https://www.g2.com/compare/freshsales-vs-sap-sap-sales-cloud) - [Freshsales vs Coevera](https://www.g2.com/compare/coevera-vs-freshsales) - [Freshsales vs Sugar Sell](https://www.g2.com/compare/freshsales-vs-sugar-sell) - [Freshsales vs Oracle Siebel](https://www.g2.com/compare/freshsales-vs-oracle-siebel) - [Freshsales vs HubSpot Sales Hub](https://www.g2.com/compare/freshsales-vs-hubspot-sales-hub) - [Freshsales vs Zoho CRM](https://www.g2.com/compare/freshsales-vs-zoho-crm) - [Freshsales vs Creatio](https://www.g2.com/compare/creatio-vs-freshsales) --- ## Pega Customer Engagement Suite Alternatives FAQs ### How does Pega Customer Engagement Suite compare to Agentforce Sales? According to G2 data, [Pega Customer Engagement Suite](https://www.g2.com/products/pega-customer-engagement-suite/reviews) holds a higher average rating of 4.6/5 from 9 reviews compared to [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews), which has a 4.4/5 rating from 25,803 reviews. Pega scores notably higher in meeting requirements (9.8 vs 8.8) and usability (9.0 vs 8.2), with a 0.8 to 1.0 point lead respectively. It also leads in ease of setup (9.0 vs 7.8) and support (9.2 vs 8.1). Agentforce Sales, however, offers additional features such as Document & Content Management, Social Collaboration, and Social Network Integration, which Pega does not provide. User reviews highlight Pega's strengths in ease of use, journey management, AI-driven decision making, and workflow automation. Agentforce Sales is praised for its extensive features, strong Salesforce ecosystem integration, AI-driven automation, and pipeline visibility. Overall, Pega excels in user satisfaction metrics and ease of deployment, while Agentforce Sales offers broader feature sets and scalability with a larger user base but at the cost of higher complexity and expense. ### What are the best alternatives to Pega Customer Engagement Suite? The best alternatives to Pega Customer Engagement Suite include [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) (4.4/5 stars, 25,803 reviews), [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) (3.8/5 stars, 1,619 reviews), [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) (4.2/5 stars, 999 reviews), [Coevera](https://www.g2.com/products/coevera/reviews) (4.6/5 stars, 478 reviews), and [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) (3.8/5 stars, 776 reviews). These alternatives are highly rated and provide comprehensive CRM capabilities. ### What features do alternatives offer that Pega Customer Engagement Suite does not? Alternatives to Pega Customer Engagement Suite offer native Document & Content Management, Social Collaboration Features, and Social Network Integration, which Pega lacks. ### Which CRM tools do reviewers recommend instead of Pega Customer Engagement Suite? Reviewers recommend [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) for its extensive AI-driven automation, seamless integrations, and customizable dashboards that enhance sales productivity. [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) is favored for its deep integration with Microsoft tools like Outlook and Teams, AI-powered insights, and flexible customization. [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) is praised for its strong ERP integration, AI-driven guided selling, and comprehensive pipeline management. [Coevera](https://www.g2.com/products/coevera/reviews) is noted for its AI-native design that enhances usability and accelerates revenue workflows. [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) is valued for its no-code customization, AI-driven workflow automation, and seamless integration with marketing and ERP systems. These CRM tools are recommended as effective alternatives to Pega Customer Engagement Suite based on user feedback and feature strengths. ### Why do users choose Agentforce Sales over Pega Customer Engagement Suite? Users choose [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) over Pega Customer Engagement Suite primarily for its extensive feature set and deep integration within the Salesforce ecosystem. With over 25,800 reviews, Agentforce Sales is recognized for its powerful automation capabilities, AI-driven insights, and comprehensive sales management tools that streamline lead qualification, pipeline visibility, and forecasting. Its ability to centralize customer data, automate repetitive tasks, and provide real-time analytics supports complex sales processes and scalability for growing teams. Agentforce Sales also offers unique features not found in Pega, such as Document & Content Management, Social Collaboration, and Social Network Integration, which enhance team communication and content sharing. Users appreciate the platform's flexibility and customization options that allow tailoring workflows to specific business needs. Buyers prioritize Agentforce Sales for its robust AI-driven automation, extensive integrations, and scalability, which deliver significant productivity gains and ROI in enterprise environments. The platform's AI agents autonomously handle lead research, scoring, and outreach, reducing manual workload and accelerating sales cycles, making it a preferred choice for organizations seeking advanced CRM capabilities beyond traditional customer engagement suites. ## Explore Articles - [Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews) - [Which wide column database is most trusted by data architects based on user reviews?](https://www.g2.com/discussions/which-wide-column-database-is-most-trusted-by-data-architects-based-on-user-reviews) - [Best bug tracking software for agile workflows](https://www.g2.com/discussions/best-bug-tracking-software-for-agile-workflows) - [Which IRCM platforms integrate best with legacy billing and customer care systems?](https://www.g2.com/discussions/which-ircm-platforms-integrate-best-with-legacy-billing-and-customer-care-systems) - [Which solution supports both live and pre-recorded interviews?](https://www.g2.com/discussions/which-solution-supports-both-live-and-pre-recorded-interviews) - [Which are the top employee perks vendors serving healthcare and financial services with compliance support?](https://www.g2.com/discussions/which-are-the-top-employee-perks-vendors-serving-healthcare-and-financial-services-with-compliance-support) ## Spotlight Categories - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) - [Accounting Software](https://www.g2.com/categories/accounting)