Pega Customer Engagement Suite Reviews & Product Details


What is Pega Customer Engagement Suite?

Pega's Customer Engagement Suite includes Pega Marketing to engage customers with real-time one-to-one marketing on any channel, Pega Sales Automation to intelligently guide sales professionals and streamline the sales process using AI, and Pega Customer Service to deliver end-to-end service across the entire customer journey. These applications leverage Pega’s proven AI via the Customer Decision Hub– our unified, always-on, customer brain. Pega’s Customer Engagement Suite is available with industry-specific models, processes and interfaces, and can deployed on a variety of cloud choices¬– including hybrid, or on premise.

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Pega Customer Engagement Suite Profile Details

Pega Customer Engagement Suite Profile Details

Vendor
Pegasystems
Company Website
Year Founded
1983
Total Revenue (USD mm)
840
HQ Location
Cambridge, MA
Phone
+1 (617) 374 9600
Ownership
NASDAQ: PEGA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
4,536
Twitter
@pega
Twitter Followers
43,186
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Pega Customer Engagement Suite Reviews

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1-15 of 15 total Pega Customer Engagement Suite reviews

Pega Customer Engagement Suite Reviews

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1-15 of 15 total Pega Customer Engagement Suite reviews
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Consultant
Information Technology and Services
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Pega Customer Engagement through Decisioning and Marketing"

What do you like best?

Pega's capability to configure marketing campaign, use decision logic to drive campaigns, omni channel marketing usage, ability to implement always on marketing concept makes it the industry leader when it comes to customer engagement. It is always updating itself with the latest market trends and enabling users to implement the same at their applications.

What do you dislike?

Less support from Pegasystems on marketing and decisioning issues and problems. Materials and how to's are not easily available to design or troubleshoot.

What problems are you solving with the product? What benefits have you realized?

Real time marketing, Offering products to customers, Product campaign launch etc are the business problems we handle using Pega. Benefits are ease of design and maintenance, ablity to involve business in designing decision logic and strategies.

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Senior Software Developer
Investment Banking
Enterprise
(10,001+ employees)
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"PEGA PRPC review"

What do you like best?

Business rule engine

ease of integration with other platforms

deugging tools

What do you dislike?

nothing in specific. But i think it could be better if better help guideliness are provided for the new tools that get added in the newer version of pega like repository etc

Recommendations to others considering the product:

Nothing

What problems are you solving with the product? What benefits have you realized?

I didnt find any business problem to resolve.

Benefits: I worked with other BPM tool earlier. BUt i felt like i m able to make other stakeholders understand better due to the flow management structure

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marketer
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"effective marketing"

What do you like best?

It good for personalized marketing and analysis since its ROI tracking gives good insights. The price is also friendly and it requires less technicalities to install and use.

What do you dislike?

Pega is good for online marketing since I did not see any negativities.

What problems are you solving with the product? What benefits have you realized?

Its artificial intelligence helped us to have predictive models where we were able to enhance our customers relations.

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Consultor
Enterprise
(10,001+ employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Revision de Pega Customer Engagement Suite"

What do you like best?

Es una gran herramienta para poder diseñar y ejecutar estrategias de campañas

What do you dislike?

Pueden agregar mas opciones para orientarlo al uso de clientes

What problems are you solving with the product? What benefits have you realized?

Da una gran varidedad de herramientas para la planeacion de y la generacion de campañas

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Gestor Comercial
Small-Business
(11-50 employees)
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"I had a major about the plataform"

What do you like best?

Easy to use - draw workflows - best suport.

What do you dislike?

High Knowledge curve, because Brazil Culture.

What problems are you solving with the product? What benefits have you realized?

Delivery faster programs.

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U
Validated Reviewer
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"Great customer support "

What do you like best?

The application is very intuitive and also very easy to use.

What do you dislike?

Materials and how to's are not easily available to design or troubleshoot.

Recommendations to others considering the product:

I recommend getting the trial first just to make sure it’s right for your business.

What problems are you solving with the product? What benefits have you realized?

Deliver faster programming and customer satisfaction, make their product experience a delight

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C
Enterprise
(1001-5000 employees)
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"Consistent information across channels"

What do you like best?

Capable of integrating with external systems

What do you dislike?

Not specific to the product, but the challenges on finding knowledgeable resources to implement

What problems are you solving with the product? What benefits have you realized?

Provide consistent and transparent information to the customers whether they access their accounts through web and mobile application, phone call and/or chat.

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ER
Mid-Market
(51-200 employees)
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"Customer Champ"

What do you like best?

Comprehensive solution provides a 360 degrees view of the customer experience

What do you dislike?

Will like this integrate with my current CRM

Recommendations to others considering the product:

Do the trial first, see if the solution is the right fit for your business.

What problems are you solving with the product? What benefits have you realized?

Deliver customer satisfaction, make their product experience a delight

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U
Validated Reviewer
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"Customers support "

What do you like best?

It is users friendly and it is very helpful

What do you dislike?

It was a great program it was like I was talking g to a live agent

Recommendations to others considering the product:

Na

What problems are you solving with the product? What benefits have you realized?

Being able to talk to some624hrs a day

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AR
Enterprise
(10,001+ employees)
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"Easy to use"

What do you like best?

I love the ease of use and customer interaction is easier

What do you dislike?

Nothing its fairly easy to use and i wouldnt change it

What problems are you solving with the product? What benefits have you realized?

Easy of interactive with clients

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AB
Enterprise
(10,001+ employees)
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"Good for analysis"

What do you like best?

The applicatuon is intuitive and well documented for end-users to use.

What do you dislike?

This is a large application and complexity is high.

What problems are you solving with the product? What benefits have you realized?

Customer relationship management and process management.

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UM
Validated Reviewer
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"Customers needs? Delivered."

What do you like best?

Pega’s ability to logically format and drive marketing campaigns.

What do you dislike?

Troubleshooting aspect of software is lacking.

What problems are you solving with the product? What benefits have you realized?

Gauging customers needs and wants in an analytical way.

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CI
Enterprise
(10,001+ employees)
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"Good"

What do you like best?

Software is built for change . Ease of usage and understand

What do you dislike?

The high cost of the software and the resources

What problems are you solving with the product? What benefits have you realized?

Reusability

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Lead Software Engineer
Computer Software
Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Very good tool except for a few bugs and UI creation challenges"

What do you like best?

Ease with which call center or similar applications can be developed.

What do you dislike?

There are 2 things that I dislike:

1. There are a few bugs in the internal programming logic of the CPM framework. Although the Pega support team provides hot fixes, on several occasions these hot fixes have introduced issues of their own.

2. Creating a user friendly UI is difficult in the Pega product itself.

Recommendations to others considering the product:

Select Pega if

1. UI requirements are not too complex. OR

2. A strong foundation that is scaleable and extensible and is capable of supporting several applications is needed.

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CC
Enterprise
(10,001+ employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"PEGA CPM CRM Framework"

What do you like best?

Intent driven and guides the users through the right steps to complete the workflow. There is no guessing or training needed to help the user to do what they are expected to do.

What do you dislike?

At that point it needed customization more than what we thought initially

Recommendations to others considering the product:

Pega CRM is a very good product and I have heard of many more implementations in the recent past. I have not personally worked on it in the last 3 years, but have heard good things about the product. Pega constantly upgrades their products and keeps up to the changing needs. So, I am positive that Pega CRM is headed in the right direction. Worth considering!

Pega Customer Engagement Suite Features

  • Contact & Account Management
  • Partner Relationship Mgmt. (PRM)
  • Opportunity & Pipeline Mgmt.
  • Task / Activity Management
  • Territory & Quota Management
  • Desktop Integration

Pega Customer Engagement Suite User Ratings

8.3
Ease of Use
Average: 8.6*
7.4
Quality of Support
Average: 8.6*
8.3
Ease of Setup
Average: 8.4*
* CRM Category
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