--- title: PaymentWorks Reviews meta_title: 'PaymentWorks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25 reviews by the users' company size, role or industry to find out how PaymentWorks works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 25 scale: '5' date_modified: '2026-09-28' parent_category: name: Procurement url: https://www.g2.com/categories/procurement --- # PaymentWorks Reviews **Vendor:** PaymentWorks **Category:** [Vendor Management Software](https://www.g2.com/categories/vendor-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 25 ## About PaymentWorks Everything you need to create and maintain trusted vendor records in your ERP. Serving as the secure front door to your ERP, PaymentWorks is the only platform that combines vendor onboarding and maintenance, ACH risk transfer, and check-to-digital payment conversion. Customers enjoy our industry-leading $2M fraud guarantee, direct integrations and partnerships with 55+ banks, and early payment rebate options. ## PaymentWorks Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **process simplification** provided by PaymentWorks, enhancing efficiency and vendor satisfaction in payment processing. (4 reviews) - Users highlight the **efficiency improvement** of PaymentWorks, significantly reducing processing time and enhancing vendor satisfaction. (3 reviews) - Users value the **time-saving efficiency** of PaymentWorks, allowing focus on critical financial operations and vendor satisfaction. (3 reviews) - Users value the **comprehensive compliance management** of PaymentWorks, ensuring accurate vendor data and facilitating timely payments. (2 reviews) - Users value the **secure data management** of PaymentWorks, ensuring trusted records and timely, accurate payment processing. (2 reviews) - Ease of Use (2 reviews) - Users value the **enhanced security** of PaymentWorks, which significantly reduces the risk of fraud and provides peace of mind. (2 reviews) - Users value the **accuracy in vendor information** provided by PaymentWorks, eliminating errors and improving efficiency. (1 reviews) - Auditing (1 reviews) - Audit Management (1 reviews) **What users dislike:** - Users find **poor customer support** frustrating, with unresolved issues and reliance on limited vendor assistance. (2 reviews) - Users express frustration over **poor support services** that hinder assistance and complicate foreign vendor payment processes. (2 reviews) - Users find the **vendor management confusing** , often needing extra support to navigate issues like EIN changes. (2 reviews) - Users find the **interface confusing** , relying heavily on support for assistance with the vendor experience. (1 reviews) - Users face **data management issues** with invoice uploads, requiring manual merges and report modifications for efficiency. (1 reviews) - Users face **difficult customization** options for onboarding questions, impacting their overall experience while managing fraud effectively. (1 reviews) - Users note the need for improved **UI and ERP integration** , and enhanced non-US bank verification capabilities. (1 reviews) - Users face **integration issues** with ERP and non-US bank verification, highlighting the need for significant improvements. (1 reviews) - Lack of Automation (1 reviews) - Limited Customization (1 reviews) ## PaymentWorks Reviews ### 1. Streamlined Supplier Validation and Self-Service Data Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jill Q. | Director, Finance Applications & Systems Technology, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about PaymentWorks?** The biggest benefit for us is the supplier validation process. PaymentWorks helps us confirm the supplier’s identity, verify their banking information, and flag potential compliance concerns, including screening against applicable lists. I also really like that the supplier is responsible for entering and maintaining their own information, rather than us pulling details from a W-9 and manually keying everything into our system. It shifts the dynamic from “we received a W-9 and entered the information” to “the supplier provided and validated their information, and we have a process to verify it.” **What do you dislike about PaymentWorks?** The biggest challenges we’ve encountered relate to certain banking validation processes. Nonprofit organizations, in particular, can be difficult to validate when they don’t have a publicly listed phone number, and we sometimes run into problems when the person who originally entered the supplier information is no longer with the organization. Foreign supplier banking can be challenging as well, especially when local banking practices and required documentation differ from what we’re accustomed to in the U.S. In those cases, we often need additional follow-up, and the onboarding process can end up taking longer than we’d like. **What problems is PaymentWorks solving and how is that benefiting you?** Before PaymentWorks, our supplier onboarding process was highly manual. We tried to validate TINs through the IRS website, which was time-consuming and cumbersome, and we also weren’t validating supplier banking information at the level we do today. PaymentWorks has significantly improved both efficiency and the controls around onboarding. Supplier information is entered directly by the supplier instead of being manually entered by our team, which helps reduce the risk of data-entry errors. This is especially helpful when a supplier needs to update their information—rather than emailing us a change and having someone on our team key it into our system, the supplier can make updates themselves through PaymentWorks. It has also improved communication with our suppliers. Suppliers can check the status of their invoices on their own instead of emailing our team for updates. This reduces the volume of status inquiries we receive and gives suppliers better visibility into their transactions. Overall, PaymentWorks has helped us move from a very manual process to one with stronger supplier validation and controls. It reduces data-entry risk, saves our team time, and gives suppliers more visibility into their information and invoices. ### 2. Takes the Burden Out of Vendor Identity Verification **Rating:** 4.0/5.0 stars **Reviewed by:** Donna G. | ACCOUNT TECHNICIAN, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2026 **What do you like best about PaymentWorks?** It takes the burden off of me having to verify vendor identities. **What do you dislike about PaymentWorks?** Not being able to speak to someone has been challenging. There is a 3 hr time difference and by the team we respond back and forth by email, I feel like a phone call could have taken care of it. It's also difficult to be the go-between for vendor and PaymentWorks. I don't see what the vendor sees on their side when enrolling. Lastly, and biggest, thing is when company's have a change in who is handling their PaymentWorks account. This has proven difficult for companies to resolve in a timely manner. **What problems is PaymentWorks solving and how is that benefiting you?** -Vendor Identity -Payment Indemnification Greatly benefits me as it takes the burden off ### 3. PaymentWorks Streamlined ACH Verification and Boosted Vendor Payment Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 25, 2026 **What do you like best about PaymentWorks?** Prior to PaymentWorks, we were required to manually verify all bank account details for ACH payments manually. Depending on supplier cooperation and bank policies, this process was lengthy. With PaymentWorks, we no longer have to handle verification manually and have the added benefit of indemnification on all PW-verified ACH payments. Not only has this freed staff time for higher level problem resolution, we have also been able to enroll a higher volume of vendors to this payment method. This means greater payment efficiency and faster turnaround to payment, both of which improve overall vendor satisfaction. **What do you dislike about PaymentWorks?** Our process to full integration has been lengthy. That said, PaymentWorks has recently made improvements to the user interface experience, streamlining supplier profiles which should reduce mapping concerns for integration in the future. Additionally, we have also been invited to a customer conference at which PW's interest in process improvement was noted. In addition to breakout sessions where we were able to share ideas with other PW customers, we were also able to provide user feedback directly to key stakeholders at PW. **What problems is PaymentWorks solving and how is that benefiting you?** PaymentWorks is actively working on improving the user interface. So far, these upgrades have improved the overall look of certain features within the platform, but have also provided additional configurability for payment method options. This latter improvement allows us to place a higher priority for our virtual card program as a supplier payment option. By taking advantage of this ability, we hope to improve enrollment in the program. ### 4. PaymentWorks helps us build our supplier database more with less! **Rating:** 5.0/5.0 stars **Reviewed by:** Krista N. | Supplier Maintenance Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2026 **What do you like best about PaymentWorks?** PaymentWorks has streamlined our process with efficiently. The security it provides, allows us to have another line of defense in the every growing fraud world. **What do you dislike about PaymentWorks?** The program is still evolving a bit so its still working out the kinks, but the newest upgrade has made it a lot more user friendly for payees, which has helped the integration of the product flow easier in a busy school system like ours. **What problems is PaymentWorks solving and how is that benefiting you?** Partnering with Paymentworks has allowed us to gain a new level of security we were unable to provide with a smaller team. It's allowing us to grow our supplier database efficiently, but we feel confident its onboarding our suppliers with quality too! ### 5. Highly recommend PaymentWorks **Rating:** 5.0/5.0 stars **Reviewed by:** W R. | Director of Purchasing, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 12, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about PaymentWorks?** The vendor validation and verification process removes much time and stress from our internal process. We can be confident that we are protected from fraud, especially with ACH payments. **What do you dislike about PaymentWorks?** It can occasionally be confusing for a vendor, and we are challenged in our ability to assist them. PW support does a great job, but we are very dependent on them to assist. **What problems is PaymentWorks solving and how is that benefiting you?** It is limiting, if not eliminating, our risk of ACH fraud! ### 6. Robust Supplier Management with Phenomenal Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 28, 2026 **What do you like best about PaymentWorks?** I love how PaymentWorks reduces the risk and indemnifies our transactions. Their customer service has been phenomenal, which I really appreciate. I also like the new platform that allows suppliers to input their details without needing to do it for every individual supplier or customer they work with. The comprehensive checks that PaymentWorks performs with various financial and regulatory agencies assure us that our business partners are legitimate and dependable. Additionally, the setup process went really smoothly for us, thanks to the knowledgeable support team that guided us every step of the way. **What do you dislike about PaymentWorks?** The only thing that really comes to mind is when we are trying to have our suppliers choose their payment term. The payment term is linked to the payment type and we would like a little bit more flexibility there. **What problems is PaymentWorks solving and how is that benefiting you?** PaymentWorks speeds up supplier information delivery, secures payments, prevents fraud, and we're aiming to automate supplier setup in our ERP. ### 7. Streamlined Vendor Onboarding with Security **Rating:** 5.0/5.0 stars **Reviewed by:** Femi D. | Accounts Payable Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 12, 2026 **What do you like best about PaymentWorks?** PaymentWorks streamlines our organization’s vendor onboarding process by automating compliance checks as well as banking and identity verifications. Vendors can securely submit their payment information through the platform. Overall, it’s easy to use for both our administrative team and external users. **What do you dislike about PaymentWorks?** Banking verification should be extended to foreign banking customers as well. **What problems is PaymentWorks solving and how is that benefiting you?** A primary bottleneck for our organization was verifying vendors’ banking information. With PaymentWorks, this is no longer an issue, since their bank validation team handles that process. Also, all vendor documentation (i.e. W9, IRS TIN matching results) was manually saved in our internal archival systems. With PaymentWorks, these documents are retained and housed within the platform, and they remain available for download whenever needed. ### 8. Streamlined Supplier Self-Service That Saves Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Mary J. | Business System Analyst, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 10, 2026 **What do you like best about PaymentWorks?** It lets the supplier log in on their own and enter all their information, instead of us having to go back and forth. **What do you dislike about PaymentWorks?** The implementation process was great, other than the integration with our ERP being left out initially. We didn’t go live until that was completed, because manual entry wasn’t an option for us. **What problems is PaymentWorks solving and how is that benefiting you?** None at this time ### 9. Paymentworks - Secure Digital Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 08, 2026 **What do you like best about PaymentWorks?** We had struggled with an onboarding process that was slow, decentralized and reliant on paper and emails. Paymentworks provides a secure digital process that helped transform our onboarding experience for internal end users and our payees. We also feel secure in knowing that ACH payments are indemnified for potential fraud. **What do you dislike about PaymentWorks?** We had some initial challenges with integrating the platform with our ERP system. **What problems is PaymentWorks solving and how is that benefiting you?** -streamlines data collection by eliminating manual entry and paper processes -data validation -fraud protection -provides a self service portal for our payees -risk management and compliance ### 10. PaymentWorks Streamlined Vendor Onboarding with Strong Security **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 28, 2026 **What do you like best about PaymentWorks?** PaymentWorks streamlined our new vendor registration and change process, decreasing cycle time dramatically while increasing overall payment and data security and vetting. It was incredibly well received by our users and easily implemented. **What do you dislike about PaymentWorks?** Wire payment collection fields could be more robust to capture all necessary bank fields related to wires. **What problems is PaymentWorks solving and how is that benefiting you?** Payment fraud security, supplier data and change verification, process streamlining, faster processing cycle time for supplier setup, elimination of paper, ability to integrate the new supplier and supplier change process with our ERP system. ### 11. PaymentWorks helps keep our school district safer on another level. **Rating:** 5.0/5.0 stars **Reviewed by:** Solitaire L. | Purchasing Coordinator, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 13, 2026 **What do you like best about PaymentWorks?** PaymentWorks is an excellent tool for securing payee information and automating compliance. **What do you dislike about PaymentWorks?** For vendors who aren't tech-savvy, there can occasionally be a slight learning curve during the initial registration process, but customer support and clear portal prompts help resolve most issues quickly. **What problems is PaymentWorks solving and how is that benefiting you?** They have automated W-9 / TIN validation and bank account verification. ### 12. Frustrating Experience with Poor Support **Rating:** 0.5/5.0 stars **Reviewed by:** George . **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 17, 2026 **What do you like best about PaymentWorks?** NOTHING! **What do you dislike about PaymentWorks?** PaymentWorks just makes my job more difficult and tedious. I can't even register, and the customer support is abysmal. It doesn't imbue client trust and asks for information they do not need. If account verification doesn't work, the system doesn't tell you why. It seems like a convoluted system and makes me trust my institution even less. I do not like giving my bank information to a third-party system; it seems like a violation of privacy. The initial setup was terrible. **What problems is PaymentWorks solving and how is that benefiting you?** PaymentWorks makes my job more difficult and tedious. Customer support is abysmal and does not inspire trust. The system asks for unnecessary information, and verification issues aren't explained. ### 13. Validations That Save Hours—Plus Strong Indemnification **Rating:** 5.0/5.0 stars **Reviewed by:** Jen C. | Associate Director, Vendor Management Relations, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 08, 2026 **What do you like best about PaymentWorks?** The validations and verifications they do save me team hours of work per vendor. Additionally, their indemnification is important to how we do business. **What do you dislike about PaymentWorks?** That users cannot have multiple registrations/companies under one account/e-mail address. **What problems is PaymentWorks solving and how is that benefiting you?** Verification of key components of a vendor registration that would have been completed manually in the past. ### 14. A Strong Partner for Supplier Onboarding, Fraud Prevention, and Workflow Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 28, 2026 **What do you like best about PaymentWorks?** They’ve been a strong partner in helping us navigate supplier onboarding, fraud prevention, and workflow management. **What do you dislike about PaymentWorks?** They have some limitations like Customers processing which is a need we need. **What problems is PaymentWorks solving and how is that benefiting you?** Automation of verification, ACH verification. ### 15. Easy to Use, with Excellent Support and Simple Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 12, 2026 **What do you like best about PaymentWorks?** Ease of use and product support. Onboarding was simple **What do you dislike about PaymentWorks?** Sometimes suppliers feel onboarding time is delayed **What problems is PaymentWorks solving and how is that benefiting you?** Vendor validation lowers fraud ### 16. Peace of Mind with Paymentworks’ Vetted Payment Instructions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about PaymentWorks?** The comfort that Paymentworks provides knowing that the payment instructions have been properly vetted and/or indemnified. **What do you dislike about PaymentWorks?** Multiple legal entities with the same contact emails can cause setup issues. **What problems is PaymentWorks solving and how is that benefiting you?** Verification and indemnification of payments. ### 17. Excellent Fraud Prevention and Enhanced Security **Rating:** 5.0/5.0 stars **Reviewed by:** Jolene W. | Senior Director, Procurement, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 19, 2025 **What do you like best about PaymentWorks?** This service helps enhance security by reducing the risk of fraud, which gives us greater peace of mind. **What do you dislike about PaymentWorks?** At the moment, we are facing the loss of the option to customize onboarding questions. Despite this, there are alternative methods available to handle the situation. Ultimately, minimizing fraud remains the most important aspect for our operations. **What problems is PaymentWorks solving and how is that benefiting you?** Handling the financial aspect of our vendor onboarding process has helped us reduce internal staff costs and save time. The platform also assists us in providing a safe and secure way to pay our vendors, which helps protect our company and fosters strong vendor relationships. Additionally, the 24-hour rap back service for all existing vendors keeps us informed of any criminal activity, ensuring the safety of our students and staff. ### 18. Makes Vendor Onboarding so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 11, 2025 **What do you like best about PaymentWorks?** As the person that used to have to manually take paper forms and manually input them into our ERP, PaymentWorks is a game changer. Vendors would not complete the form correctly or the information was not even legible, PW takes care of that. Vendors cannot submit for approval until everything is completed. I also like that they verify EINs for us, so no more EIN mismatches with the IRS. Vendors now enter their own address changes and bank account changes, and PaymentWorks verifies them for us. **What do you dislike about PaymentWorks?** I do not like that vendors can go in and change their EINs on the account. In our business, they are a completely different entity and need a new account if the EIN changes. **What problems is PaymentWorks solving and how is that benefiting you?** PaymentWorks validating vendor EINs and bank accounts is better for our business. Also providing us with sanction alerts keeps us in compliance. ### 19. Confidence in Vendor Verification and ACH Confirmation **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | AVP Operations and Procure to Pay (P2P), Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 30, 2025 **What do you like best about PaymentWorks?** The software puts majority of the work back to the vendor allowing my team to explore other options like Payment Optimization and Commercial Card growth **What do you dislike about PaymentWorks?** The interface works for 99% of vendors, but there are a few situations where the onboarding needs to be a little more hand-held **What problems is PaymentWorks solving and how is that benefiting you?** They provide confidence that we are doing business with good standing vendors. They also provide ACH indemnification which is a great layer of security in the fight against fraud. Both of those were critically important to my health network. ### 20. The software is poorly designed and not user friendly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 13, 2024 **What do you like best about PaymentWorks?** The system houses banking and ID data securely. **What do you dislike about PaymentWorks?** The software is not designed properly.

It tries to gather the vendor's bank account information BEFORE the bank address which means that the system defaults to asking for a US Bank Account Routing Number. Foreign vendors are confused since they only have SWIFT Codes. The system asks for the Bank Address AFTERWARDS which then triggers the prior module to request a SWIFT code instead of a routing number.

I am so tired of answering this same question from our foreign vendors. Clearly the system was only designed for use with US vendors with routing numbers. The modification to allow for the payment of foreign vendors was an afterthought and not properly handled.

The customer support is terrible if not non-existent. Here is the response I received when I contacted customer support:

Dear Jennifer,

Reviewing the information provided, PaymentWorks Support cannot advise on how a vendor should receive payment when registering with the payer, this would be at the discretion of the procurement team.

We recommend reaching out to your procurement team for further information regarding this inquiry as PaymentWorks cannot advise.

I will be sending emails to customer support every day until they address the issue. **What problems is PaymentWorks solving and how is that benefiting you?** This system has not solved any issues for me. My same job takes twice as long as prior to the implementation of PaymentWorks. As an administrator, I have no ability to help vendors myself and the customer support is non-existent. It is a black hole and a complete waste of my time. Every time I look at my email, I have multiple questions and complaints from vendors about this system. ### 21. How payment works helped **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah K. | Certified Clinical Medical Assistant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 20, 2025 **What do you like best about PaymentWorks?** Payment works helps with getting you paid by your vendors **What do you dislike about PaymentWorks?** I have not encountered any downsides to using this product **What problems is PaymentWorks solving and how is that benefiting you?** They are helping us get paid by the vendors wears using ### 22. Audit-ready Supplier Verification and Validation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 02, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about PaymentWorks?** PaymentWorks' standardized process, supplier-managed data, and the ability to include documentation to validate and authenticate supplier tax and banking information are critical to ensuring our records can be trusted to meet internal audit requirements and ensure my Finance teams can process payments timely and accurately. Its customizable compliance feature ensures our suppliers meet our targeted sanction list monitoring. **What do you dislike about PaymentWorks?** The non-US bank verification functionality, user interface (UI), and ERP integration need improvement. ERP integration should be enhanced (or connectors should be established) so invitations can originate from the organization/payee and not from PaymentWorks to reduce the perception that the invitation is spam or a phishing attempt. The UI needs to support multiple languages to accommodate non-English suppliers. The payer UI should also be optimized to reduce vertical scrolling, making the supplier information review process more efficient. PaymentWorks has an opportunity to be an industry leader in solving non-US bank verification to obtain "Verified" status consistently. **What problems is PaymentWorks solving and how is that benefiting you?** PaymentWorks (PW) automated the process to verify supplier tax information, bank details, and compliance with sanction lists. The automation combined with supplier-managed data has reduced the risk of errors and fraud and improved our onboarding efficiency. PW also streamlined and standardized supplier onboarding, a historically difficult-to-manage process that created challenges to meeting internal audit controls. PW's centralized platform serves as a central repository with a standard process, improving our supplier information's accuracy and ensuring we capture the relevant and desired supplier data. PaymentWorks better protects supplier data through its secure platform and requirement for supplier input and managed data. ### 23. Excellent solution for Supplier OnBoarding **Rating:** 5.0/5.0 stars **Reviewed by:** Robin H. | Accounts Payable Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 30, 2024 **What do you like best about PaymentWorks?** PaymentWorks eliminates manual verifications when setting up new suppliers, allowing employees time for other responsibilities. **What do you dislike about PaymentWorks?** There is no way to reach out to PaymentWorks support by phone - only by submitting a support ticket. **What problems is PaymentWorks solving and how is that benefiting you?** Employee time spent verifying vendor updates is handled by PaymentWorks, allowing employees time to complete other responsibilities. The ease with which suppliers access their accounts to view remittances is great! Suppliers are able to manage their information, updating banking information as needed in a secure platform. The fraud protection offered by PaymentWorks for indemnified transactions offers such peace of mind. ### 24. Makes my life much much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 29, 2023 **What do you like best about PaymentWorks?** PaymentWorks has proven to be an invaluable tool, not only saving us a significant amount of time but also greatly satisfying our vendors. As a decentralized city operation with limited staff in the Finance department, the role of PaymentWorks cannot be overstated. This platform has provided us with the essential means to efficiently authenticate bank accounts for every transaction, a task that would be daunting without its assistance. One of the standout advantages is the expeditious payment processing that PaymentWorks facilitates in comparison to the traditional method of sending out checks via mail. The accelerated pace at which payments are now executed has garnered positive feedback from our vendors, who appreciate the notably quicker turnaround time. In essence, PaymentWorks has brought about a seamless synergy between time efficiency and vendor satisfaction, playing a crucial role in optimizing our financial operations. **What do you dislike about PaymentWorks?** The current invoice file uploading process lacks the necessary flexibility, presenting a couple of noteworthy challenges. Firstly, it requires us to make modifications to the SSRS report, specifically to consolidate purchase order and contract numbers. Moreover, the system's inability to properly identify negative invoices is another issue. This results in the cumbersome task of manually merging invoices in order to rectify this limitation. Streamlining these aspects of the invoice upload process would undoubtedly enhance the overall efficiency and user experience. **What problems is PaymentWorks solving and how is that benefiting you?** PaymentWorks has delivered significant time and cost savings for us. The conventional process of printing and mailing checks incurs substantial expenses, encompassing not only direct monetary outlays but also the valuable time expended by our staff. Through the adoption of PaymentWorks, our Finance department has been empowered to effectuate rapid and streamlined payments. The platform's operational advantages are multifaceted. By eliminating the need for physical check printing, specialized MICR ink, bank fees, and postage stamps, PaymentWorks ensures a more resource-efficient approach. Its user-friendly upload process expedites payments to vendors, rendering the entire procedure both swifter and more economical. In essence, PaymentWorks stands as a testament to our commitment to achieving efficiency and cost-effectiveness in our financial processes. ### 25. NC State University enhanced the supplier information management process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 19, 2023 **What do you like best about PaymentWorks?** The supplier data verification services are accurate and quick. **What do you dislike about PaymentWorks?** The lack of registration form setup options and customizations. The lack of reporting options. The difficulty interacting with foreign suppliers. The lack of transparency around supplier risk rankings. **What problems is PaymentWorks solving and how is that benefiting you?** Allows the university to reduce the risks associated with the handling and storage of vendor data. Reduces the time spent onboarding vendors. Through the registration form layout, Paymentworks guides the vendor toward the university's preferred payment method. - [View PaymentWorks pricing details and edition comparison](https://www.g2.com/products/paymentworks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-02+15%3A29%3A19+-0500&secure%5Bsession_id%5D=dc93f5df-e9fc-482c-85d9-41a3fe17b049&secure%5Btoken%5D=363b0ac9781a6cc37667cbdcc788a434ca3c4093e1e788f1651b84fed8b3aa61&format=llm_user) ## PaymentWorks Features **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Vendor Management** - Decision Making **Transaction Monitoring - Financial Fraud Prevention** - Payment monitoring - Real-time risk monitoring - Threshold Management - Internal Fraud Monitoring - Activity Monitoring - Transaction Monitoring - Access Management - Case Management - Electronic Payments - Compliance Management **Additional Functionality** - Generative AI - Billing & Invoicing - Customizable Templates - User Management - Invoice Processing - Onboarding - Search/Filter - Sourcing Management - Vendor Master Data Management - Procurement Management - Reporting & Statistics - Document Management - Project Management - Data Visualization - Access Controls/Permissions - Transaction History - Risk Assessment - Activity Dashboard - Real-Time Data - Alerts/Notifications - Offboarding - AI Copilot - Self Service Portal - Audit Management - Collaboration Tools - API - Approval Process Control - Vendor Payment - Third-Party Integrations - Performance Metrics - Purchase Order Management - Contract/License Management - Data Import/Export - Single Sign On - Workflow Management - Compliance Management - Task Management **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Identity & Authentication - Financial Fraud Prevention** - Identity Verification - MFA - Data Verification **Behavioral & Analytics Detection - Financial Fraud Prevention** - Behavioral Analytics - Bot Detection - Predictive Analytics - Real-Time Analytics - Anomaly Detection - Check Fraud Detection **Audit & Compliance - Financial Fraud Prevention** - Audit Trail - Reporting **Additional Functionality** - Data Mapping - Generative AI - AI Copilot - Data Visualization - Risk Assessment - Real-Time Updates - Risk Analysis - Custom Fraud Rules - Real-time Alerts - Data Synchronization - Financial Transaction Approval - Payment Fraud Prevention - Data Discovery - Third-Party Integrations - Financial Analysis - Real-Time Data - Reporting & Statistics - Authentication - Activity Tracking - API - Transaction History - For eCommerce - Activity Dashboard - Risk Alerts - For Banking - AI/Machine Learning - Alerts/Notifications - Data Import/Export - For Insurance Industry - PSD2 Compliant - Data Capture and Transfer - Search/Filter - Alerts/Escalation - Behavior Tracking - Customer Accounts ## Top PaymentWorks Alternatives - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - 4.8/5.0 (2,526 reviews) - [Stampli](https://www.g2.com/products/stampli/reviews) - 4.6/5.0 (2,030 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,188 reviews)