# PaymentWorks Reviews **Vendor:** PaymentWorks **Category:** [Vendor Management Software](https://www.g2.com/categories/vendor-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About PaymentWorks For finance and procurement teams who are drowning in manual vendor onboarding tasks, PaymentWorks digital supplier onboarding mitigates vendor fraud and compliance risk. Unlike traditional supplier portals, PaymentWorks automates and vets vendor data at the point of onboarding and throughout the vendor lifecycle, ensuring clean vendor data for the entire P2P and finance process. ## PaymentWorks Pros & Cons **What users like:** - Users value the **process simplification** of PaymentWorks, significantly enhancing efficiency and vendor satisfaction while reducing stress. (4 reviews) - Users laud the **efficiency improvement** provided by PaymentWorks, streamlining vendor management and accelerating payment processes. (3 reviews) - Users value the **time-saving capabilities** of PaymentWorks, enhancing efficiency while alleviating stress in payment processes. (3 reviews) - Users appreciate the **compliance management** of PaymentWorks, ensuring accurate data and streamlined vendor information verification. (2 reviews) - Users value the **secure data management** of PaymentWorks, enhancing trust in records and compliance with audit requirements. (2 reviews) - Ease of Use (2 reviews) - Users value the **enhanced security** of PaymentWorks, which significantly reduces the risk of fraud and provides peace of mind. (2 reviews) - Users value the **accuracy in vendor information** provided by PaymentWorks, eliminating errors and improving efficiency. (1 reviews) - Auditing (1 reviews) - Audit Management (1 reviews) **What users dislike:** - Users express frustration with **poor customer support** , finding it unhelpful and unresponsive to critical vendor concerns. (2 reviews) - Users express frustration over **poor support services** , citing slow responses and inadequate assistance with vendor issues. (2 reviews) - Users find that **vendor management can be confusing** , relying heavily on support for assistance with account issues. (2 reviews) - Users find the **confusing interface** challenging, relying heavily on support for assistance with navigation. (1 reviews) - Users face **data management issues** with inflexible invoice uploads, requiring manual adjustments and leading to inefficiencies. (1 reviews) - Users face **difficult customization** options for onboarding questions, impacting their overall experience while managing fraud effectively. (1 reviews) - Users note the need for improved **UI and ERP integration** , and enhanced non-US bank verification capabilities. (1 reviews) - Users face **integration issues** with ERP and non-US bank verification, highlighting the need for significant improvements. (1 reviews) - Lack of Automation (1 reviews) - Limited Customization (1 reviews) ## PaymentWorks Reviews ### 1. Frustrating Experience with Poor Support **Rating:** 0.5/5.0 stars **Reviewed by:** George . **Reviewed Date:** April 17, 2026 **What do you like best about PaymentWorks?** NOTHING! **What do you dislike about PaymentWorks?** PaymentWorks just makes my job more difficult and tedious. I can't even register, and the customer support is abysmal. It doesn't imbue client trust and asks for information they do not need. If account verification doesn't work, the system doesn't tell you why. It seems like a convoluted system and makes me trust my institution even less. I do not like giving my bank information to a third-party system; it seems like a violation of privacy. The initial setup was terrible. **What problems is PaymentWorks solving and how is that benefiting you?** PaymentWorks makes my job more difficult and tedious. Customer support is abysmal and does not inspire trust. The system asks for unnecessary information, and verification issues aren't explained. ### 2. Excellent Fraud Prevention and Enhanced Security **Rating:** 5.0/5.0 stars **Reviewed by:** Jolene W. | Senior Director, Procurement, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about PaymentWorks?** This service helps enhance security by reducing the risk of fraud, which gives us greater peace of mind. **What do you dislike about PaymentWorks?** At the moment, we are facing the loss of the option to customize onboarding questions. Despite this, there are alternative methods available to handle the situation. Ultimately, minimizing fraud remains the most important aspect for our operations. **What problems is PaymentWorks solving and how is that benefiting you?** Handling the financial aspect of our vendor onboarding process has helped us reduce internal staff costs and save time. The platform also assists us in providing a safe and secure way to pay our vendors, which helps protect our company and fosters strong vendor relationships. Additionally, the 24-hour rap back service for all existing vendors keeps us informed of any criminal activity, ensuring the safety of our students and staff. ### 3. Makes Vendor Onboarding so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about PaymentWorks?** As the person that used to have to manually take paper forms and manually input them into our ERP, PaymentWorks is a game changer. Vendors would not complete the form correctly or the information was not even legible, PW takes care of that. Vendors cannot submit for approval until everything is completed. I also like that they verify EINs for us, so no more EIN mismatches with the IRS. Vendors now enter their own address changes and bank account changes, and PaymentWorks verifies them for us. **What do you dislike about PaymentWorks?** I do not like that vendors can go in and change their EINs on the account. In our business, they are a completely different entity and need a new account if the EIN changes. **What problems is PaymentWorks solving and how is that benefiting you?** PaymentWorks validating vendor EINs and bank accounts is better for our business. Also providing us with sanction alerts keeps us in compliance. ### 4. Highly recommend PaymentWorks **Rating:** 5.0/5.0 stars **Reviewed by:** W R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about PaymentWorks?** The vendor validation and verification process removes much time and stress from our internal process. We can be confident that we are protected from fraud, especially with ACH payments. **What do you dislike about PaymentWorks?** It can occasionally be confusing for a vendor, and we are challenged in our ability to assist them. PW support does a great job, but we are very dependent on them to assist. **What problems is PaymentWorks solving and how is that benefiting you?** It is limiting, if not eliminating, our risk of ACH fraud! ### 5. Confidence in Vendor Verification and ACH Confirmation **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | AVP Operations and Procure to Pay (P2P), Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about PaymentWorks?** The software puts majority of the work back to the vendor allowing my team to explore other options like Payment Optimization and Commercial Card growth **What do you dislike about PaymentWorks?** The interface works for 99% of vendors, but there are a few situations where the onboarding needs to be a little more hand-held **What problems is PaymentWorks solving and how is that benefiting you?** They provide confidence that we are doing business with good standing vendors. They also provide ACH indemnification which is a great layer of security in the fight against fraud. Both of those were critically important to my health network. ### 6. The software is poorly designed and not user friendly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about PaymentWorks?** The system houses banking and ID data securly. **What do you dislike about PaymentWorks?** The software is not designed properly. It tries to gather the vendor's bank account information BEFORE the bank address which means that the system defaults to asking for a US Bank Account Routing Number. Foreign vendors are confused since they only have SWIFT Codes. The system asks for the Bank Address AFTERWARDS which then triggers the prior module to request a SWIFT code instead of a routing number. I am so tired of answering this same question from our foreign vendors. Clearly the system was only designed for use with US vendors with routing numbers. The modification to allow for the payment of foreign vendors was an afterthought and not properly handled. The customer support is terrible if not non-existent. Here is the response I received when I contacted customer support: Dear Jennifer, Reviewing the information provided, PaymentWorks Support cannot advise on how a vendor should receive payment when registering with the payer, this would be at the discretion of the procurement team. We recommend reaching out to your procurement team for further information regarding this inquiry as PaymentWorks cannot advise. I will be sending emails to customer support every day until they address the issue. **What problems is PaymentWorks solving and how is that benefiting you?** This system has not solved any issues for me. My same job takes twice as long as prior to the implementation of PaymentWorks. As an adminstrator, I have no ability to help vendors myself and the customer support is non-existent. It is a black hole and a complete waste of my time. Every time I look at my email, I have multiple questions and complaints from vendors about this system. ### 7. How payment works helped **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah K. | Certified Clinical Medical Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about PaymentWorks?** Payment works helps with getting you paid by your vendors **What do you dislike about PaymentWorks?** I have not encountered any downsides to using this product **What problems is PaymentWorks solving and how is that benefiting you?** They are helping us get paid by the vendors wears using ### 8. Audit-ready Supplier Verification and Validation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about PaymentWorks?** PaymentWorks' standardized process, supplier-managed data, and the ability to include documentation to validate and authenticate supplier tax and banking information are critical to ensuring our records can be trusted to meet internal audit requirements and ensure my Finance teams can process payments timely and accurately. Its customizable compliance feature ensures our suppliers meet our targeted sanction list monitoring. **What do you dislike about PaymentWorks?** The non-US bank verification functionality, user interface (UI), and ERP integration need improvement. ERP integration should be enhanced (or connectors should be established) so invitations can originate from the organization/payee and not from PaymentWorks to reduce the perception that the invitation is spam or a phishing attempt. The UI needs to support multiple languages to accommodate non-English suppliers. The payer UI should also be optimized to reduce vertical scrolling, making the supplier information review process more efficient. PaymentWorks has an opportunity to be an industry leader in solving non-US bank verification to obtain "Verified" status consistently. **What problems is PaymentWorks solving and how is that benefiting you?** PaymentWorks (PW) automated the process to verify supplier tax information, bank details, and compliance with sanction lists. The automation combined with supplier-managed data has reduced the risk of errors and fraud and improved our onboarding efficiency. PW also streamlined and standardized supplier onboarding, a historically difficult-to-manage process that created challenges to meeting internal audit controls. PW's centralized platform serves as a central repository with a standard process, improving our supplier information's accuracy and ensuring we capture the relevant and desired supplier data. PaymentWorks better protects supplier data through its secure platform and requirement for supplier input and managed data. ### 9. Excellent solution for Supplier OnBoarding **Rating:** 5.0/5.0 stars **Reviewed by:** Robin H. | Accounts Payable Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2024 **What do you like best about PaymentWorks?** PaymentWorks eliminates manual verifications when setting up new suppliers, allowing employees time for other responsibilities. **What do you dislike about PaymentWorks?** There is no way to reach out to PaymentWorks support by phone - only by submitting a support ticket. **What problems is PaymentWorks solving and how is that benefiting you?** Employee time spent verifying vendor updates is handled by PaymentWorks, allowing employees time to complete other responsibilities. The ease with which suppliers access their accounts to view remittances is great! Suppliers are able to manage their information, updating banking information as needed in a secure platform. The fraud protection offered by PaymentWorks for indemnified transactions offers such peace of mind. ### 10. Makes my life much much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about PaymentWorks?** PaymentWorks has proven to be an invaluable tool, not only saving us a significant amount of time but also greatly satisfying our vendors. As a decentralized city operation with limited staff in the Finance department, the role of PaymentWorks cannot be overstated. This platform has provided us with the essential means to efficiently authenticate bank accounts for every transaction, a task that would be daunting without its assistance. One of the standout advantages is the expeditious payment processing that PaymentWorks facilitates in comparison to the traditional method of sending out checks via mail. The accelerated pace at which payments are now executed has garnered positive feedback from our vendors, who appreciate the notably quicker turnaround time. In essence, PaymentWorks has brought about a seamless synergy between time efficiency and vendor satisfaction, playing a crucial role in optimizing our financial operations. **What do you dislike about PaymentWorks?** The current invoice file uploading process lacks the necessary flexibility, presenting a couple of noteworthy challenges. Firstly, it requires us to make modifications to the SSRS report, specifically to consolidate purchase order and contract numbers. Moreover, the system's inability to properly identify negative invoices is another issue. This results in the cumbersome task of manually merging invoices in order to rectify this limitation. Streamlining these aspects of the invoice upload process would undoubtedly enhance the overall efficiency and user experience. **What problems is PaymentWorks solving and how is that benefiting you?** PaymentWorks has delivered significant time and cost savings for us. The conventional process of printing and mailing checks incurs substantial expenses, encompassing not only direct monetary outlays but also the valuable time expended by our staff. Through the adoption of PaymentWorks, our Finance department has been empowered to effectuate rapid and streamlined payments. The platform's operational advantages are multifaceted. By eliminating the need for physical check printing, specialized MICR ink, bank fees, and postage stamps, PaymentWorks ensures a more resource-efficient approach. Its user-friendly upload process expedites payments to vendors, rendering the entire procedure both swifter and more economical. In essence, PaymentWorks stands as a testament to our commitment to achieving efficiency and cost-effectiveness in our financial processes. ### 11. NC State University enhanced the dupplier information management process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about PaymentWorks?** The supplier data verification services are accurate and quick. **What do you dislike about PaymentWorks?** The lack of registration form setup options and customizations. The lack of reporting options. The difficulty interacting with foreign suppliers. The lack of transparency around supplier risk rankings. **What problems is PaymentWorks solving and how is that benefiting you?** Allows the university to reduce the risks associated with the handling and storage of vendor data. Reduces the time spent onboarding vendors. Through the registration form layout, Paymentworks guides the vendor toward the university's preferred payment method. - [View PaymentWorks pricing details and edition comparison](https://www.g2.com/products/paymentworks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A36%3A51+-0500&secure%5Bsession_id%5D=836cda29-002f-40cf-9710-30515b7ace85&secure%5Btoken%5D=658dd6de6b2e63bc58aea9729a51008e9282e7767403a7245f399d6766c4aeaa&format=llm_user) ## PaymentWorks Features **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Vendor Management** - Decision Making **Transaction Monitoring - Financial Fraud Prevention** - Payment monitoring - Real-time risk monitoring - Threshold Management **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Identity & Authentication - Financial Fraud Prevention** - Identity Verification - MFA **Behavioral & Analytics Detection - Financial Fraud Prevention** - Behavioral Analytics - Bot Detection **Audit & Compliance - Financial Fraud Prevention** - Audit Trail - Reporting ## Top PaymentWorks Alternatives - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - 4.8/5.0 (2,392 reviews) - [Stampli](https://www.g2.com/products/stampli/reviews) - 4.6/5.0 (1,913 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,216 reviews)