Passkey Reviews & Product Details

You can Organize Room Blocks and Send Alerts Review collected by and hosted on G2.com.

Could be slow sometimes , you can not have white label. Review collected by and hosted on G2.com.

its useful to see my room list so I dont have to eamil the hotel back and forth every day with updates. i like that i can name the different blocks, and set up the number of rooms on my own time. im glad i can add multiple users to my account so planners who are working on different conferences can set up their own hotels in the different events under their own usernames Review collected by and hosted on G2.com.

The look and feel of the platform is very outdated and not at all intuitive.

Since the company is owned by cvent, they should update to look more like the branding of their other products, Its very clunkly. Sucks that the hotel also has to have to software for it to work. We spent a lot of money, and if the hotel doesnt own a license too, it is useless Review collected by and hosted on G2.com.

Passkey bridges the gap between registration and our room block. Passkey makes it easy for our attendees to book a room during our registration process. Our contracted room block fills faster and reduces our attrition risk. No more rooming spreadsheet nightmares. Review collected by and hosted on G2.com.

Seems expensive and a lot of hotel chains are doing away with it - starting to use their own process.

It is also a bit time consuming to set-up - take a lot of learning beforehand.

Adding shoulder dates can be frustrating. Review collected by and hosted on G2.com.

It allows our team to successfully manage a large, complex room block for a handful of our events. The fact that you can give the power to the event attendee and yet have the event planner be able to monitor and make changes to a room block and type is beyond helpful. Review collected by and hosted on G2.com.

While Passkey is a great platform that has many features, there is still some room for improvement. Those include adding more integrations within Cvent, simplifying the overall set-up process for a quick launch, more flexibility within the platform to work with other rooming list templates and design a customer experience/user interface that more aligns with each attendee group. Review collected by and hosted on G2.com.

Passkey is very userfriendly + I like that it downloads into our reservation system. Review collected by and hosted on G2.com.

There aren't many things that I dislike about Passkey. It is very easy to use. Review collected by and hosted on G2.com.

I liked how seemless it was to integrate contract terms & monitor my room block. Review collected by and hosted on G2.com.

There really isn't a downside to using Passkey. All of your information being in one place is valueable Review collected by and hosted on G2.com.

It connects directly to the hotel inventory for reservation management in real time and automates hotel room block management making our process more efficient. It is great that guests can connect directly with the hotel of their choice and choose their stay and complete their reservation with a secure checkout process. It is also very useful for running reports in real time and keeping track of hour hotel blocks, making sure that correct people are in the correct blocks. Managing this all manually used to be very time consuming for our staff, so this product has been a great tool for our large events, but less so for our small events where we are only using one hotel / hotel block. Review collected by and hosted on G2.com.

The interface is post registration and it would be a lot better as part of the registration process. The software does not work with every hotel so it is not as useful in every situation depending on where are large events are located and which hotels we are using. Set up can be a bit complicated and time consuming. Would also like to see a mobile app so that we can manage things on the fly when we are not in the office. It would be great to check in and see reporting. Review collected by and hosted on G2.com.

Passkey allows our event attendees to book and manage their own reservation, something our team used to handle internally. With attendees taking ownership, we are free to focus on other tasks and attendees are happy because they have more control over their reservation. Review collected by and hosted on G2.com.

In our use of Passkey so far, the support center could be better (it offers very basic information) and the process of creating a booking site could be streamlined/more user-friendly. Review collected by and hosted on G2.com.

We host almost 2,000 people for an event for which about 2/3 require hotel rooms. We used to manually manage room assignments and passing credit card forms through a secure site. We now started using passkey allowing us to connect directly with the host hotel and guests can choose their stay, add shoulder stays, input their CC information more securely while freeing up hundreds of hours of our employees time. Review collected by and hosted on G2.com.

A bit time consuming to set up . Does not work with every hotel we deal with so sometimes user experience between events is not consistent. Review collected by and hosted on G2.com.

Good for use at large scale events but probably not the most helpful for a single smaller hotel block and a smaller event. It maximizes efficiency and minimizes errors when working with larger events. Review collected by and hosted on G2.com.

The support center could be quicker. Also set up can be understandably consuming of a lot of time. Review collected by and hosted on G2.com.

Using hotels for our events that have a passkey license has been a game changer, especially as of late! In one foul swoop, you have access to important information such as rooming lists, various reservation reports, and an overview dashboard all right there in one location. Review collected by and hosted on G2.com.

The user interface is somewhat dated, and not very aesthetically appealing. An overhaul of the user-facing interface would be helpful. A refresh would make the interface more user friendly, as well! Review collected by and hosted on G2.com.

Passkey is extremely user friendly and keeps me in the loop on how my hotel block is doing. Review collected by and hosted on G2.com.

It would be nice to see exactly what reservations were made recently not just "past 24 hours" Review collected by and hosted on G2.com.

Saves so much time. Can get info whenever you want Review collected by and hosted on G2.com.

Cannot customize data. All hotels do not report the data consistently Review collected by and hosted on G2.com.

Downloads directly into the system! Ability to check pickup Review collected by and hosted on G2.com.

It's actually pretty simple to use...I haven't run into any issues Review collected by and hosted on G2.com.

Makes managing room pickups especially with larger groups! It helps with ROI. Review collected by and hosted on G2.com.

Nothing but we manage our own room blocks. It's something our former director wanted us to do internally. Review collected by and hosted on G2.com.

The ease of uploading large rooming list with ease. Even if a rooming list is formatted differently than we prefer it is still very easy to manage. Review collected by and hosted on G2.com.

Passkey is very user friendly as a Hotel user and someone who shows outside companies how to upload rooming lists an checking delegates list. There is nothing that I dislike. Review collected by and hosted on G2.com.

I like the integration with hotels that have a passkey license. The ease of working with planners for rooming list, reservation information, the planner dashboard and reporting all in one area. Review collected by and hosted on G2.com.

The function to do more with the website at this moment. Changing font colors, moving things around on the splash and landing page out of the way of your logo. Review collected by and hosted on G2.com.

It is easy to use and setup for both user and admin. It is also customization which is nice. Review collected by and hosted on G2.com.

Cannot integrate it within the registration process of Cvent Event Management. Would like to be able to brand more of the Passkey room block pages. Review collected by and hosted on G2.com.

The ease for guests not needing to use our corporate call center. Review collected by and hosted on G2.com.

We are not currently staffed to handle the creation of groups in the system. Review collected by and hosted on G2.com.

The thoroughness of reports and the deep level of details you can change to tailor the system to your event. Review collected by and hosted on G2.com.

The age of the system can make it tough when it comes to looking at options of doing integrations for some of our 3rd party systems we use. It would be nice to get a revamp on the look of it, especially on the user end. Review collected by and hosted on G2.com.

I love the seamless registration process Review collected by and hosted on G2.com.

There isn't anything in particular about the product that I dislike Review collected by and hosted on G2.com.

Passkey really helps out our guests and the meeting planners book rooms and keep track of the rooms booked. Review collected by and hosted on G2.com.

Passkey is a little confusing when it comes to customizing the website and setting inventory caps. Review collected by and hosted on G2.com.

Having all your reservations in the same place. Review collected by and hosted on G2.com.

Don't have any downsides that I can report. Review collected by and hosted on G2.com.

Ease of use for user-facing, easy to set up Review collected by and hosted on G2.com.

lack of customization in branding, can't mass email Review collected by and hosted on G2.com.

Easy to take a quick look and understand a snapshot of your entire event. Love ease of sending out mass emails to attendees. Review collected by and hosted on G2.com.

I don't have many dislikes on the product. The product does sometimes confuse clients on weekly emails if not explained in advance. Review collected by and hosted on G2.com.