Passkey Reviews & Product Details

Passkey Overview

What is Passkey?

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities to group guests.

Passkey Details
Website
Languages Supported
German, English, French, Spanish, Chinese (Simplified)
Product Description

Your attendees can book their hotel rooms in your contracted block via a personalized website


Seller Details
Seller
Cvent
Company Website
Year Founded
1999
HQ Location
Tysons Corner, VA
Twitter
@cvent
45,768 Twitter followers
LinkedIn® Page
www.linkedin.com
4,192 employees on LinkedIn®
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Passkey Reviews

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Field Marketing Account Manager, Brands, Marketing & Digital
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

You can Organize Room Blocks and Send Alerts Review collected by and hosted on G2.com.

What do you dislike?

Could be slow sometimes , you can not have white label. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Cvent Passkey allows our hotel reservations to be in a secure place and easily managed by us. This is a time saver for us in every way for our complex meetings and events. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Cvent Passkey for our room blocks for larger events. Mainly, our attendees use the product. Passkey is easy to use and implement. However, it would be nice to integrate it into our registration process. We have come across the issue of attendees registering only for the event and then forgetting to book their room as well. It would be helpful to have Cvent Passkey as a part of the registration process. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

its useful to see my room list so I dont have to eamil the hotel back and forth every day with updates. i like that i can name the different blocks, and set up the number of rooms on my own time. im glad i can add multiple users to my account so planners who are working on different conferences can set up their own hotels in the different events under their own usernames Review collected by and hosted on G2.com.

What do you dislike?

The look and feel of the platform is very outdated and not at all intuitive.

Since the company is owned by cvent, they should update to look more like the branding of their other products, Its very clunkly. Sucks that the hotel also has to have to software for it to work. We spent a lot of money, and if the hotel doesnt own a license too, it is useless Review collected by and hosted on G2.com.

Recommendations to others considering the product:

only buy this if you have an enourmous number of rooms, with multiple hotels and can use it for more than one event per year. Make sure the hotels you are contracting with also own a license. It is not worthe the price for small events, or just one big event Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving the problem of room block management for conferences with multiple locations and room blocks. Benefit of less communication with hotel sales teams, can check status of blocks whenever i want. Its useful for me to see exactly when my blocks are full so I can update my registrations and website to inform potential attendees of the hotel availability status. We have had problems in the past of hotels overselling their rooms, and my attendees have been walked to properties not at all close to the conference. With the assistance of passkey, both the hotel sales team and i can see exactly how many rooms i need, and if they will be canceled. It is also useful that attendees need to give their own payment method so I dont end up owing attrition costs Review collected by and hosted on G2.com.

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UW
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Passkey bridges the gap between registration and our room block. Passkey makes it easy for our attendees to book a room during our registration process. Our contracted room block fills faster and reduces our attrition risk. No more rooming spreadsheet nightmares. Review collected by and hosted on G2.com.

What do you dislike?

Seems expensive and a lot of hotel chains are doing away with it - starting to use their own process.

It is also a bit time consuming to set-up - take a lot of learning beforehand.

Adding shoulder dates can be frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

have a person that has time to dedicate to learning this platform - it is time consuming but worth it in the long run. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This is a great tool for managing hotel rooming list from a planner and hotel group reservations perspective. It keeps everyone organized. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

It allows our team to successfully manage a large, complex room block for a handful of our events. The fact that you can give the power to the event attendee and yet have the event planner be able to monitor and make changes to a room block and type is beyond helpful. Review collected by and hosted on G2.com.

What do you dislike?

While Passkey is a great platform that has many features, there is still some room for improvement. Those include adding more integrations within Cvent, simplifying the overall set-up process for a quick launch, more flexibility within the platform to work with other rooming list templates and design a customer experience/user interface that more aligns with each attendee group. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Passkey is best suited for larger events that have large and complex room blocks and where event attendees are responsible for making their own hotel accommodations. If your event strategy currently focuses on smaller, simple events that does not require extensive room block management, this might not be for you at this time. However, if you find you are planning multiple, large events with a varying event attendee audience with different needs, Passkey will greatly improve not only the event attendee experience, but your team's efficiencies as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Passkey has greatly increased my team's overall efficiencies when it comes to managing room blocks for our events. The ability to go in and make edits as needed, on the spot, without having to wait for a hotel response is so valuable to not only my team, but to our event attendees as well who receive much faster service. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Passkey is very userfriendly + I like that it downloads into our reservation system. Review collected by and hosted on G2.com.

What do you dislike?

There aren't many things that I dislike about Passkey. It is very easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a huge time-saver for us for groups that have many reservations, such as our convention business. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I liked how seemless it was to integrate contract terms & monitor my room block. Review collected by and hosted on G2.com.

What do you dislike?

There really isn't a downside to using Passkey. All of your information being in one place is valueable Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solved having multiple room blocks across many properties all in one place. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

It connects directly to the hotel inventory for reservation management in real time and automates hotel room block management making our process more efficient. It is great that guests can connect directly with the hotel of their choice and choose their stay and complete their reservation with a secure checkout process. It is also very useful for running reports in real time and keeping track of hour hotel blocks, making sure that correct people are in the correct blocks. Managing this all manually used to be very time consuming for our staff, so this product has been a great tool for our large events, but less so for our small events where we are only using one hotel / hotel block. Review collected by and hosted on G2.com.

What do you dislike?

The interface is post registration and it would be a lot better as part of the registration process. The software does not work with every hotel so it is not as useful in every situation depending on where are large events are located and which hotels we are using. Set up can be a bit complicated and time consuming. Would also like to see a mobile app so that we can manage things on the fly when we are not in the office. It would be great to check in and see reporting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good for use at large events but probably not useful for a single hotel block/smaller events. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing hotel blocks more efficiently for large events and minimizing errors. Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Passkey allows our event attendees to book and manage their own reservation, something our team used to handle internally. With attendees taking ownership, we are free to focus on other tasks and attendees are happy because they have more control over their reservation. Review collected by and hosted on G2.com.

What do you dislike?

In our use of Passkey so far, the support center could be better (it offers very basic information) and the process of creating a booking site could be streamlined/more user-friendly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do a comprehensive cost-benefit analysis to make sure the cost of having a license does not exceed what you are currently spending on staffing, etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The major issue we were dealing with was the amount of time our team spent in manually managing the room block and hotel reservations. Passkey's automated process gives us that time back so we can focus on more important responsibilities. Review collected by and hosted on G2.com.

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Director, Brand Marketing, North America
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

We host almost 2,000 people for an event for which about 2/3 require hotel rooms. We used to manually manage room assignments and passing credit card forms through a secure site. We now started using passkey allowing us to connect directly with the host hotel and guests can choose their stay, add shoulder stays, input their CC information more securely while freeing up hundreds of hours of our employees time. Review collected by and hosted on G2.com.

What do you dislike?

A bit time consuming to set up . Does not work with every hotel we deal with so sometimes user experience between events is not consistent. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take time to make sure you understand the project and implement it properly from the start to avoid further issues down the road and frustration amongst attendees. If you have really complex events, you may want to weigh if the venue you're looking to use as a hotel host has passkey integration before signing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Complex hotel management for events with hundreds of people for which some rooms are paid for and other nights and shoulder stays cost. We've saved hundreds of man hours in manually processing hotel stays and are avoiding complex GDPR issues around collecting client information and credit card information for passing through the hotels. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Good for use at large scale events but probably not the most helpful for a single smaller hotel block and a smaller event. It maximizes efficiency and minimizes errors when working with larger events. Review collected by and hosted on G2.com.

What do you dislike?

The support center could be quicker. Also set up can be understandably consuming of a lot of time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Passkey has increased the team's overall efficiency. Managing hotel blocks more efficiently for large events and minimizing errors. Review collected by and hosted on G2.com.

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Events Software Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Using hotels for our events that have a passkey license has been a game changer, especially as of late! In one foul swoop, you have access to important information such as rooming lists, various reservation reports, and an overview dashboard all right there in one location. Review collected by and hosted on G2.com.

What do you dislike?

The user interface is somewhat dated, and not very aesthetically appealing. An overhaul of the user-facing interface would be helpful. A refresh would make the interface more user friendly, as well! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you use hotels that have a passkey license frequently, there is hands down no better software/solution available! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the issue of an unavoidable disconnect that occurs when we host events that involve room blocks, etc. Benefits we've realized are mentioned in "problems we are solving using passkey". Review collected by and hosted on G2.com.

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Conference & Event Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Passkey is extremely user friendly and keeps me in the loop on how my hotel block is doing. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice to see exactly what reservations were made recently not just "past 24 hours" Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Passkey allows us to see if we are going to hit attrition. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Saves so much time. Can get info whenever you want Review collected by and hosted on G2.com.

What do you dislike?

Cannot customize data. All hotels do not report the data consistently Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not having to rely on hotels to send info Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Downloads directly into the system! Ability to check pickup Review collected by and hosted on G2.com.

What do you dislike?

It's actually pretty simple to use...I haven't run into any issues Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to check pickup Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Makes managing room pickups especially with larger groups! It helps with ROI. Review collected by and hosted on G2.com.

What do you dislike?

Nothing but we manage our own room blocks. It's something our former director wanted us to do internally. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think it is a great product that could cut down on manual labor. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We would like to implement Passkey and hopefully we will in the future if we continue to use our current software. Review collected by and hosted on G2.com.

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Room Reservation Supervisor
Hospitality
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of uploading large rooming list with ease. Even if a rooming list is formatted differently than we prefer it is still very easy to manage. Review collected by and hosted on G2.com.

What do you dislike?

Passkey is very user friendly as a Hotel user and someone who shows outside companies how to upload rooming lists an checking delegates list. There is nothing that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend using Passkey. I suggest it every client I speak to and always push our Sales departments to let their clients know I am always happy to explain how to use it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Passkey has helped tremendously cut down on manual input. Review collected by and hosted on G2.com.

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MEETING, TRAVEL & HOUSING COORDINATOR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like the integration with hotels that have a passkey license. The ease of working with planners for rooming list, reservation information, the planner dashboard and reporting all in one area. Review collected by and hosted on G2.com.

What do you dislike?

The function to do more with the website at this moment. Changing font colors, moving things around on the splash and landing page out of the way of your logo. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm solving rooming list issues, modifications, housing in general. The benefits is housing for my organization. We have a lot of changes for housing with my organization and Passkey helps solve those many issues. Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

It is easy to use and setup for both user and admin. It is also customization which is nice. Review collected by and hosted on G2.com.

What do you dislike?

Cannot integrate it within the registration process of Cvent Event Management. Would like to be able to brand more of the Passkey room block pages. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Is a simple setup, may not be the best if you need something more complex. Does not integrate into the Cvent registration process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having customers reserve their own rooms instead of our event planners having to manage it Review collected by and hosted on G2.com.

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Director Of Convention Services
Gambling & Casinos
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

The ease for guests not needing to use our corporate call center. Review collected by and hosted on G2.com.

What do you dislike?

We are not currently staffed to handle the creation of groups in the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not needing to use the corporate call center as often. Review collected by and hosted on G2.com.

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Director of Business Development
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The thoroughness of reports and the deep level of details you can change to tailor the system to your event. Review collected by and hosted on G2.com.

What do you dislike?

The age of the system can make it tough when it comes to looking at options of doing integrations for some of our 3rd party systems we use. It would be nice to get a revamp on the look of it, especially on the user end. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a system with a wide range of settings and reports, Passkey will be the one stop shop! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We provide hotel options for multiple events for our youth volleyball tournaments and found Passkey has made the booking system easier for our attendees to make a reservation and have all the information up front, instead of being hard to find. Review collected by and hosted on G2.com.

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UL
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I love the seamless registration process Review collected by and hosted on G2.com.

What do you dislike?

There isn't anything in particular about the product that I dislike Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our event attendees wanted to be able to seamlessly book their hotel rooms while they register for the event. Now, they are able to do so. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Passkey really helps out our guests and the meeting planners book rooms and keep track of the rooms booked. Review collected by and hosted on G2.com.

What do you dislike?

Passkey is a little confusing when it comes to customizing the website and setting inventory caps. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Passkey is a great tool and using the support library with all your questions really helps. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a Meeting Planners on their Event Dashboard with all the information they need and less calls to us. It makes it very easy for them to use and saves us a lot of time. Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Having all your reservations in the same place. Review collected by and hosted on G2.com.

What do you dislike?

Don't have any downsides that I can report. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to manage all our data with hotels. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Ease of use for user-facing, easy to set up Review collected by and hosted on G2.com.

What do you dislike?

lack of customization in branding, can't mass email Review collected by and hosted on G2.com.

Recommendations to others considering the product:

n/a Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

easy online booking for guests Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy to take a quick look and understand a snapshot of your entire event. Love ease of sending out mass emails to attendees. Review collected by and hosted on G2.com.

What do you dislike?

I don't have many dislikes on the product. The product does sometimes confuse clients on weekly emails if not explained in advance. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great tool! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Snapshots from this page and automated emails to clients saves time from an EM standpoint. Review collected by and hosted on G2.com.

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