Pandora FMS Features
Platform (10)
Mobile User Support
Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization
Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration
Integrates with other customer service software to improve support and enhance functionality
Reporting
Provides analytics tools that reveal important business metrics and track progress
Dashboards
Displays important metrics relating to performance
Cross-Platform Access
Allows remote usage and access across a range of operating systems and device types
Mobile Device Access
Allows remote desktop administrators access to connected mobile devices
Applications Management
Centrally manages, configures, and oversees applications on employee devices
Remote Device Control
Allows administators to take control of a connected endpoint device
Ticket and Case Management (8)
Ticket Creation User Experience
User Experience of creating and submitting a ticket
Ticket Response User Experience
User Experience of responding and receiving a response
Workflow
Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response
Respond to common requests with standard reply
SLA Management
Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration
Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database
Central repository for account and contact information
Communication Channels (5)
Customer Portal
Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case
Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support
Ability for customer service agents to communicate with customers via live chat to solve problems live
Social Media Integration
Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks
Voice
Make and receive calls directly in the application. Track and record calls for analysis.
Network Management (3)
Activity Monitoring
Documents the actions from endpoints within a network. Alerts users of incidents and abnormal activities and documents the access point.
Asset Management
Keeps records of each network asset and its activity. Discovers new assets accessing the network.
Log Management
Provides security information and stores the data in a secure repository for reference.
Incident Management (3)
Event Management
Alerts users of incidents and allows users to intervene manually or triggers an automated response.
Automated Response
Reduces time spent remedying issues manually. Resolves common network security incidents quickly.
Incident Reporting
Documents cases of abnormal activity and compromised systems.
Security Intelligence (4)
Threat Intelligence
Stores information related to common threats and how to resolve them once incidents occur.
Vulnerability Assessment
Analyzes your existing network and IT infrastructure to outline access points that can be easily compromised.
Advanced Analytics
Allows users to customize analytics with granulized metrics that are pertinent to your specific resources.
Data Examination
Allows users to search databases and incident logs to gain insights on vulnerabilities and incidents.
Administration (14)
Usage Information
Offers visibility into employee device activity
Integrations
Allows for integration of support, chat, diagnostic or other IT management tools
Diagnostics
Provides administrators with performance information to
Session Recording
Provides the ability to record remote access and support sessions
Session Transfer
Allows remote access and support sessions to be transferred between users
Unattended Access
Allows administrators access to devices, regardless of end-user's presence
File Sharing
Allows remote users to share files with other remote users
Change Management
Tools to track and implement required IT changes in a system.
Asset Management
Tools to organize and manage all IT assets within an organization.
Reports & Analytics
A means to view and analyze a large amount of data in order to gain business insights.
Activity Monitoring
Actively monitor status of work stations either on-premise or remote. This feature was mentioned in 76 Pandora FMS reviews.
Multi-Cloud Management
Allows users to track and control cloud spend across cloud services and providers. This feature was mentioned in 73 Pandora FMS reviews.
Automation
Efficiently scales resource usage to optimize spend whith increased or decreased resource usage requirements. 72 reviewers of Pandora FMS have provided feedback on this feature.
Auto-Scaling & Resource Optimization
Automatically scales resources based on demand and optimizes for performance and cost.
Security (3)
Remote Wipe
Enable the remote locking down and encryption of employee devices
Device Management
Unifies endpoint management of employee devices
Device Enrollment
Registers employee-owned or company-distributed devices for IT access
Service Desk (3)
Help Desk
A place for users to submit tickets when they require IT help.
Incident Reports
Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
Process Workflow
The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.
Inventory Management - Remote Monitoring & Management (RMM) (3)
Device Management
Unifies endpoint management of employee devices This feature was mentioned in 10 Pandora FMS reviews.
Asset Management
Maintains detailed records of network assets and their activity; detects new assets accessing the network
ITIL Policy Compliance
Supports implementation and adherence to ITIL processes and regulations
Monitoring and Management (18)
Remote Monitoring
Based on 10 Pandora FMS reviews. Monitor IT asset activity remotely from an administrator terminal.
Asset Tracking
Based on 10 Pandora FMS reviews. Tracks IT assets and financial data.
Application Deployment
Releases applications for access on desktop or mobile devices. 10 reviewers of Pandora FMS have provided feedback on this feature.
Patch Management
Based on 10 Pandora FMS reviews. Automates the updating of security measures on enterprise devices.
Asset Tracking
Tracks IT assets including financial and lifecycle data.
Multi-Device Management
Allows users to track and control resource allocation across multiple devices.
Automation
Automatically allocates resources to optimize loads across devices.
Performance Baseline
Sets a standard performance baseline by which to compare live hardware metrics.
Real-Time Monitoring
Constantly monitors hardware to detect anomalies in real time.
Automation
As reported in 62 Pandora FMS reviews. Automatically allocates resources to address log anomalies.
Performance Baseline
Sets a standard performance baseline by which to compare log activity. This feature was mentioned in 60 Pandora FMS reviews.
Real-Time Monitoring
Constantly monitors logs to detect anomalies in real time. This feature was mentioned in 62 Pandora FMS reviews.
Multi-Server Management
Allows users to track and control resource spend and loads across multiple servers. 94 reviewers of Pandora FMS have provided feedback on this feature.
Automation
Based on 97 Pandora FMS reviews. Automatically allocates resources to optimize loads across servers.
Performance Baseline
As reported in 98 Pandora FMS reviews. Sets a standard performance baseline by which to compare live server activity.
Real-Time Monitoring
Based on 101 Pandora FMS reviews. Constantly monitors server to detect anomalies in real time.
Immediate Alert Notification
Ability of the monitoring software to immediately alert the user in case of any issue. This feature was mentioned in 99 Pandora FMS reviews.
Proactive Server Monitoring Software
Deploys remedial actions proactively. If this measure fails, then the user is alerted. 94 reviewers of Pandora FMS have provided feedback on this feature.
IT Operations & Workflow - Remote Monitoring & Management (RMM) (1)
Workflow Management
Enables creation and optimization of workflows for IT support and service delivery
Service Management (3)
Remote Access
Based on 10 Pandora FMS reviews. Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.
Service Management (Issue Prioritization)
Analyzes operational data to proactively identify and prioritize IT issues.
Ticketing
Provides tools for creating and managing support tickets across departments
Functionality (21)
Monitoring
Based on 14 Pandora FMS reviews. Monitors database functionality to verify baselines are maintained or exceeded.
Alerting
Sends alerts via email, text, phone, and more when an incident or issue occcurs. 14 reviewers of Pandora FMS have provided feedback on this feature.
Logging
Captures logs for all database functions to garner greater information around issues or failures. This feature was mentioned in 14 Pandora FMS reviews.
Response Time
As reported in 14 Pandora FMS reviews. Monitors database query time for unusual execution times
Reporting
Manually and/or automatically generates reports covering database performance 14 reviewers of Pandora FMS have provided feedback on this feature.
Data Visualization
Based on 14 Pandora FMS reviews. Follows database monitoring live information through graphical dashboards
Ticketing System
Provides a service desk for users to submit tickets for IT-related issues.
Performance Logging
Tracks action-by-action asset performance with machine- or human-readable logs.
Alerting
Creates alerts when tracked assets encounter errors or performance issues.
Automation
Automates repetitive tasks associated with IT service operations and maintenance.
Performance Monitoring
Continuously monitors network performance across the entire span of a network. 117 reviewers of Pandora FMS have provided feedback on this feature.
Alerting
Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. This feature was mentioned in 118 Pandora FMS reviews.
Multi-Network Capability
As reported in 113 Pandora FMS reviews. Provides monitoring capabilities for multiple networks at once.
Diverse Systems Monitoring
Monitor usage and activity on a diverse array of IT systems, e.g., servers, databases, and networks. 122 reviewers of Pandora FMS have provided feedback on this feature.
Real-Time Analytics
Generate real-time high-level and/or in-depth analytics regarding monitored systems activity. 118 reviewers of Pandora FMS have provided feedback on this feature.
Observability
As reported in 117 Pandora FMS reviews. Generate insights into IT systems utilizing event metrics, logging, traces, and metadata.
AI/ML Integration
As reported in 102 Pandora FMS reviews. Integrate AI and/or machine learning capabilities to identify and address potential and active failures and errors.
Synthetic Monitoring
Based on 67 Pandora FMS reviews. Monitors and test apps to address issues before they affect end users.
Dynamic Transaction Mapping
Based on 65 Pandora FMS reviews. Provides dynamic end-to-end maps of every single transaction.
Load Balancing
Based on 69 Pandora FMS reviews. Automatically adjusts resources base on application usage.
Cloud Observability
Monitors cloud microservices, containers, kubernetes, and other cloud native software. 67 reviewers of Pandora FMS have provided feedback on this feature.
Management (12)
Reporting
Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.
Administration Console
Provides administrative tools for routine maintenance, upkeep, and tracking.
Access Management
Gives administrators control over user privileges and accessibility for IT assets.
Asset Management
Gives administrators control over hardware and software resource allocation and tracking.
Policy Dictation
Controls policies and configurations across business applications and hardware.
Performance Baseline
Sets a standard performance baseline by which to compare live network activity. This feature was mentioned in 113 Pandora FMS reviews.
Data Visualization
Charts or graphs live and historical network performance for quick status checking and analysis. 116 reviewers of Pandora FMS have provided feedback on this feature.
Path Analysis
Based on 105 Pandora FMS reviews. Gives insights into which specific network paths are performing suboptimally.
Single Pane of Glass
As reported in 105 Pandora FMS reviews. Consolidate IT systems monitoring overviews to a single pane for quick insights.
Dashboards and Visualization
As reported in 124 Pandora FMS reviews. Offer pre-built and custom reporting and dashboards for quick insights into system states.
Performance Baselines
Set expected baselines for system functions. 121 reviewers of Pandora FMS have provided feedback on this feature.
Alerting
Create and distribute detailed alerts via email, phone, and messaging for potential and active failures and errors. 122 reviewers of Pandora FMS have provided feedback on this feature.
Monitoring (10)
Usage Monitoring
Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. 76 reviewers of Pandora FMS have provided feedback on this feature.
Database Monitoring
Monitors performance and statistics related to memory, caches and connections. 76 reviewers of Pandora FMS have provided feedback on this feature.
API Monitoring
Detects anomalies in functionality, user accessibility, traffic flows, and tampering. This feature was mentioned in 74 Pandora FMS reviews.
Real-Time Monitoring - Cloud Infrastructure Monitoring
Constantly monitors system to detect anomalies in real time. 76 reviewers of Pandora FMS have provided feedback on this feature.
Security and Compliance Monitoring
Enables monitoring of security and compliance standards across cloud infrastructure.
Performance Baselines
Based on 72 Pandora FMS reviews.
Performance Analysis
73 reviewers of Pandora FMS have provided feedback on this feature.
Performance Monitoring
Based on 75 Pandora FMS reviews.
AI/ML Assistance
Based on 69 Pandora FMS reviews.
Multi-System Monitoring
73 reviewers of Pandora FMS have provided feedback on this feature.
Analysis (3)
Reporting
Based on 75 Pandora FMS reviews. Creates reports outlining resource, underutilization, cost trends, and/or functional overlap.
Dashboards and Visualizations
Based on 75 Pandora FMS reviews. Presents information and analytics in a digestible, intuitive, and visually appealing way.
Spend Forecasting and Optimization
Ability to project spend based on contracts, usage trends, and predicted growth. This feature was mentioned in 73 Pandora FMS reviews.
Visibility (6)
Dashboards and Visualizations
Presents information and analytics in a digestible, intuitive, and visually appealing way.
Alerts and Notifications
Clearly notifies users with relevant information and anomalies in a timely manner.
Reporting
Creates reports outlining performance and other relevant metrics.
Dashboards and Visualizations
As reported in 63 Pandora FMS reviews. Presents information and analytics in a digestible, intuitive, and visually appealing way.
Alerts and Notifications
Clearly notifies users with relevant information and anomalies in a timely manner. This feature was mentioned in 64 Pandora FMS reviews.
Reporting
As reported in 62 Pandora FMS reviews. Creates reports outlining log activity and relevant metrics.
Visibility (3)
Dashboards and Visualizations
Presents information and analytics in a digestible, intuitive, and visually appealing way. 99 reviewers of Pandora FMS have provided feedback on this feature.
Alerts and Notifications
Clearly notifies team members with relevant information and anomalies in a timely manner. This feature was mentioned in 101 Pandora FMS reviews.
Reporting
Creates reports outlining load distribution, performance and other relevant metrics. This feature was mentioned in 101 Pandora FMS reviews.
Response (3)
Dashboards and Visualization
As reported in 74 Pandora FMS reviews.
Incident Alerting
72 reviewers of Pandora FMS have provided feedback on this feature.
Root Cause Analysis (RCA)
This feature was mentioned in 65 Pandora FMS reviews.
Cloud environment support (2)
Server Monitoring For Cloud Deployments
Based on 80 Pandora FMS reviews. Supports public, hybrid and private cloud environments.
Software Scaling
Based on 87 Pandora FMS reviews. Software can scale as the enterprises adds more servers to their portfolio virtually.
Generative AI (3)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
As reported in 10 Pandora FMS reviews. Allows users to generate text based on a text prompt.
Monitoring - Network Monitoring (3)
360-Degree Network Visibility
Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing.
Automated Network Discovery
Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility.
Real-Time Monitoring
Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data.
Analytics - Network Monitoring (2)
Predictive Performance Analytics
Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance.
Packet & Flow Analysis
Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance.
Security - Network Monitoring (3)
Encrypted Data Transmission
Ensures all monitored network data is securely encrypted both in transit and at rest.
Zero Trust and Identity Management
Supports integration with Zero Trust frameworks and identity management solutions to enhance network security.
Integrated Network Security
Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time.
Network Performance - Network Monitoring (2)
Dynamic Network Optimization
Continuously analyzes and adjusts network configurations to optimize performance and reliability.
Automated Tasks Routing
Automates routine network monitoring tasks, reducing operational overhead and human error.
AI Automation - Network Monitoring (3)
Machine Learning-Based Anomaly Detection
Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate.
Self-Healing Networks
Automates corrective actions for common network issues, reducing downtime and manual intervention.
Predictive Network Maintenance
Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur.
Telemetry Collection & Ingestion - Observability (2)
Multi-Telemetry Ingestion
Ingests and processes multiple telemetry types, such as logs, metrics, and traces.
OpenTelemetry Support
Supports ingestion and standardization of observability data via OpenTelemetry protocol.
Visualization & Dashboards - Observability (3)
Service Dependency Mapping
Displays relationships between services to visualize system dependencies.
Unified Dashboard
Provides a consolidated view of system-wide telemetry in a single dashboard.
Trace Visualization
Allows users to explore and visualize distributed traces and span relationships.
Correlation & Root Cause Analysis - Observability (3)
Cross-Telemetry Correlation
Correlates logs, metrics, and traces to surface performance patterns and root causes.
Root Cause Detection
Identifies likely causes of issues using system insights and correlation logic.
Intelligent Alerting
Automatically alerts users to anomalies or critical events using contextual data.
Scalability & Ecosystem Integration - Observability (2)
Kubernetes Monitoring
Provides observability into containerized workloads and Kubernetes clusters.
Hybrid/Multi-Cloud Support
Enables observability across public cloud, private cloud, and on-prem environments.
AI Features - Observability (3)
Predictive Insights
Forecasts future system issues based on historical performance trends.
AI-Generated Incident Summaries
Summarizes incident root causes and potential fixes using generative AI.
AI Anomaly Detection
Uses machine learning to detect unusual behavior across telemetry data.
Agentic AI - Security Information and Event Management (SIEM) (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Help Desk (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Network Monitoring (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Application Performance Monitoring (APM) (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - IT Alerting (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - IT Service Management (ITSM) Tools (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Cloud Infrastructure Monitoring (6)
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Remote Monitoring & Management (RMM) (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Database Monitoring (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Hardware Monitoring (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Log Monitoring (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Server Monitoring (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Enterprise Monitoring (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
AI Automation - Cloud Infrastructure Monitoring (2)
AI-Powered Anomaly Detection
Utilizes machine learning to automatically detect and alert on unusual patterns in infrastructure metrics.
AI-Driven Insight Recommendations
Provides AI-generated insights and actionable recommendations to optimize resource performance and cost.
Agentic AI - Observability Software (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Technology Glossary Features
View definitions of the features and discover new technology terms.
What is remote access and why is it important as a software feature? Our G2 guide can help buyers understand remote access and popular software with remote accessibility features.
SLA management is the process of ensuring that all the services and procedures of a business align with the service level agreement (SLA). Learn more about why SLA management is essential, the benefits it offers, and which best practices are appropriate for it.





