# Top 10 OSG o360 Alternatives & Competitors If you are considering OSG o360, you may also want to investigate similar alternatives or competitors to find the best solution. Enterprise Feedback Management Software is a widely used technology, and many people are seeking high quality, simple software solutions with system monitoring, device responsiveness, and ai text generation. Other important factors to consider when researching alternatives to OSG o360 include reliability and ease of use. The best overall OSG o360 alternative is Agentforce Service (formerly Salesforce Service Cloud). Other similar apps like OSG o360 are HubSpot Service Hub, LiveAgent, Heap by Contentsquare, and Glassbox. OSG o360 alternatives can be found in [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). ## Best Paid & Free Alternatives to OSG o360 - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ## Top 10 Alternatives to OSG o360 Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how OSG o360 stacks up to the competition and find the best product for your business. ### 1. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,344 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with OSG o360: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OSG o360 vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-osg-o360) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [Agentforce Service (formerly Salesforce Service Cloud) vs Heap by Contentsquare](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-heap-by-contentsquare) - [Agentforce Service (formerly Salesforce Service Cloud) vs Glassbox](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-glassbox) - [Agentforce Service (formerly Salesforce Service Cloud) vs UserTesting](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-usertesting) - [Agentforce Service (formerly Salesforce Service Cloud) vs Mouseflow](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-mouseflow) - [Agentforce Service (formerly Salesforce Service Cloud) vs ConnectWise PSA](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-connectwise-psa) - [Agentforce Service (formerly Salesforce Service Cloud) vs Nicereply](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nicereply) - [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) ### 2. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,915 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Categories in common with OSG o360: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OSG o360 vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-osg-o360) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [HubSpot Service Hub vs LiveAgent](https://www.g2.com/compare/hubspot-service-hub-vs-liveagent) - [HubSpot Service Hub vs Heap by Contentsquare](https://www.g2.com/compare/heap-by-contentsquare-vs-hubspot-service-hub) - [HubSpot Service Hub vs Glassbox](https://www.g2.com/compare/glassbox-vs-hubspot-service-hub) - [HubSpot Service Hub vs UserTesting](https://www.g2.com/compare/hubspot-service-hub-vs-usertesting) - [HubSpot Service Hub vs Mouseflow](https://www.g2.com/compare/hubspot-service-hub-vs-mouseflow) - [HubSpot Service Hub vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-hubspot-service-hub) - [HubSpot Service Hub vs Nicereply](https://www.g2.com/compare/hubspot-service-hub-vs-nicereply) - [HubSpot Service Hub vs ServiceNow Customer Service Management](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management) ### 3. [LiveAgent](https://www.g2.com/products/liveagent/reviews) By QualityUnit **Average Rating:** 4.5/5 **Total Reviews:** 1,538 LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Categories in common with OSG o360: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OSG o360 vs LiveAgent](https://www.g2.com/compare/liveagent-vs-osg-o360) **Compare LiveAgent with other alternatives:** - [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [LiveAgent vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-liveagent) - [LiveAgent vs Heap by Contentsquare](https://www.g2.com/compare/heap-by-contentsquare-vs-liveagent) - [LiveAgent vs Glassbox](https://www.g2.com/compare/glassbox-vs-liveagent) - [LiveAgent vs UserTesting](https://www.g2.com/compare/liveagent-vs-usertesting) - [LiveAgent vs Mouseflow](https://www.g2.com/compare/liveagent-vs-mouseflow) - [LiveAgent vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-liveagent) - [LiveAgent vs Nicereply](https://www.g2.com/compare/liveagent-vs-nicereply) - [LiveAgent vs ServiceNow Customer Service Management](https://www.g2.com/compare/liveagent-vs-servicenow-customer-service-management) ### 4. [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) By Contentsquare **Average Rating:** 4.4/5 **Total Reviews:** 1,097 Heap’s mission is to power business decisions with truth. We empower product teams to focus on what matters — building the best products — not wrestling with their analytics platform. Categories in common with OSG o360: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OSG o360 vs Heap by Contentsquare](https://www.g2.com/compare/heap-by-contentsquare-vs-osg-o360) **Compare Heap by Contentsquare with other alternatives:** - [Heap by Contentsquare vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-heap-by-contentsquare) - [Heap by Contentsquare vs HubSpot Service Hub](https://www.g2.com/compare/heap-by-contentsquare-vs-hubspot-service-hub) - [Heap by Contentsquare vs LiveAgent](https://www.g2.com/compare/heap-by-contentsquare-vs-liveagent) - [Heap by Contentsquare vs Glassbox](https://www.g2.com/compare/glassbox-vs-heap-by-contentsquare) - [Heap by Contentsquare vs UserTesting](https://www.g2.com/compare/heap-by-contentsquare-vs-usertesting) - [Heap by Contentsquare vs Mouseflow](https://www.g2.com/compare/heap-by-contentsquare-vs-mouseflow) - [Heap by Contentsquare vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-heap-by-contentsquare) - [Heap by Contentsquare vs Nicereply](https://www.g2.com/compare/heap-by-contentsquare-vs-nicereply) - [Heap by Contentsquare vs ServiceNow Customer Service Management](https://www.g2.com/compare/heap-by-contentsquare-vs-servicenow-customer-service-management) ### 5. [Glassbox](https://www.g2.com/products/glassbox/reviews) By Glassbox **Average Rating:** 4.9/5 **Total Reviews:** 809 Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX. Categories in common with OSG o360: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OSG o360 vs Glassbox](https://www.g2.com/compare/glassbox-vs-osg-o360) **Compare Glassbox with other alternatives:** - [Glassbox vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-glassbox) - [Glassbox vs HubSpot Service Hub](https://www.g2.com/compare/glassbox-vs-hubspot-service-hub) - [Glassbox vs LiveAgent](https://www.g2.com/compare/glassbox-vs-liveagent) - [Glassbox vs Heap by Contentsquare](https://www.g2.com/compare/glassbox-vs-heap-by-contentsquare) - [Glassbox vs UserTesting](https://www.g2.com/compare/glassbox-vs-usertesting) - [Glassbox vs Mouseflow](https://www.g2.com/compare/glassbox-vs-mouseflow) - [Glassbox vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-glassbox) - [Glassbox vs Nicereply](https://www.g2.com/compare/glassbox-vs-nicereply) - [Glassbox vs ServiceNow Customer Service Management](https://www.g2.com/compare/glassbox-vs-servicenow-customer-service-management) ### 6. [UserTesting](https://www.g2.com/products/usertesting/reviews) By UserTesting **Average Rating:** 4.4/5 **Total Reviews:** 792 UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations. Categories in common with OSG o360: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OSG o360 vs UserTesting](https://www.g2.com/compare/osg-o360-vs-usertesting) **Compare UserTesting with other alternatives:** - [UserTesting vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-usertesting) - [UserTesting vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-usertesting) - [UserTesting vs LiveAgent](https://www.g2.com/compare/liveagent-vs-usertesting) - [UserTesting vs Heap by Contentsquare](https://www.g2.com/compare/heap-by-contentsquare-vs-usertesting) - [UserTesting vs Glassbox](https://www.g2.com/compare/glassbox-vs-usertesting) - [UserTesting vs Mouseflow](https://www.g2.com/compare/mouseflow-vs-usertesting) - [UserTesting vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-usertesting) - [UserTesting vs Nicereply](https://www.g2.com/compare/nicereply-vs-usertesting) - [UserTesting vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-usertesting) ### 7. [Mouseflow](https://www.g2.com/products/mouseflow/reviews) By Mouseflow **Average Rating:** 4.6/5 **Total Reviews:** 690 With more than 190,000 happy clients, Mouseflow is the behavior analytics platform of choice for digital marketers, Product & UX professionals on startups and enterprises across the world. Mouseflow lets you record all your website visits, not a fraction of them. It also allows you to instantly-build 6 types of heatmaps on all your pages, analyze funnels, forms, launch feedback campaigns and much more. Categories in common with OSG o360: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OSG o360 vs Mouseflow](https://www.g2.com/compare/mouseflow-vs-osg-o360) **Compare Mouseflow with other alternatives:** - [Mouseflow vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-mouseflow) - [Mouseflow vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-mouseflow) - [Mouseflow vs LiveAgent](https://www.g2.com/compare/liveagent-vs-mouseflow) - [Mouseflow vs Heap by Contentsquare](https://www.g2.com/compare/heap-by-contentsquare-vs-mouseflow) - [Mouseflow vs Glassbox](https://www.g2.com/compare/glassbox-vs-mouseflow) - [Mouseflow vs UserTesting](https://www.g2.com/compare/mouseflow-vs-usertesting) - [Mouseflow vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-mouseflow) - [Mouseflow vs Nicereply](https://www.g2.com/compare/mouseflow-vs-nicereply) - [Mouseflow vs ServiceNow Customer Service Management](https://www.g2.com/compare/mouseflow-vs-servicenow-customer-service-management) ### 8. [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) By ConnectWise **Average Rating:** 4.0/5 **Total Reviews:** 582 Business Automation and ConnectWise PSA (formerly ConnectWise Manage) Categories in common with OSG o360: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OSG o360 vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-osg-o360) **Compare ConnectWise PSA with other alternatives:** - [ConnectWise PSA vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-connectwise-psa) - [ConnectWise PSA vs HubSpot Service Hub](https://www.g2.com/compare/connectwise-psa-vs-hubspot-service-hub) - [ConnectWise PSA vs LiveAgent](https://www.g2.com/compare/connectwise-psa-vs-liveagent) - [ConnectWise PSA vs Heap by Contentsquare](https://www.g2.com/compare/connectwise-psa-vs-heap-by-contentsquare) - [ConnectWise PSA vs Glassbox](https://www.g2.com/compare/connectwise-psa-vs-glassbox) - [ConnectWise PSA vs UserTesting](https://www.g2.com/compare/connectwise-psa-vs-usertesting) - [ConnectWise PSA vs Mouseflow](https://www.g2.com/compare/connectwise-psa-vs-mouseflow) - [ConnectWise PSA vs Nicereply](https://www.g2.com/compare/connectwise-psa-vs-nicereply) - [ConnectWise PSA vs ServiceNow Customer Service Management](https://www.g2.com/compare/connectwise-psa-vs-servicenow-customer-service-management) ### 9. [Nicereply](https://www.g2.com/products/nicereply/reviews) By Nice Reply s.r.o. **Average Rating:** 4.5/5 **Total Reviews:** 431 Customer Satisfaction Survey, NPS & CES Categories in common with OSG o360: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OSG o360 vs Nicereply](https://www.g2.com/compare/nicereply-vs-osg-o360) **Compare Nicereply with other alternatives:** - [Nicereply vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nicereply) - [Nicereply vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-nicereply) - [Nicereply vs LiveAgent](https://www.g2.com/compare/liveagent-vs-nicereply) - [Nicereply vs Heap by Contentsquare](https://www.g2.com/compare/heap-by-contentsquare-vs-nicereply) - [Nicereply vs Glassbox](https://www.g2.com/compare/glassbox-vs-nicereply) - [Nicereply vs UserTesting](https://www.g2.com/compare/nicereply-vs-usertesting) - [Nicereply vs Mouseflow](https://www.g2.com/compare/mouseflow-vs-nicereply) - [Nicereply vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-nicereply) - [Nicereply vs ServiceNow Customer Service Management](https://www.g2.com/compare/nicereply-vs-servicenow-customer-service-management) ### 10. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) By ServiceNow **Average Rating:** 4.4/5 **Total Reviews:** 432 ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. Categories in common with OSG o360: [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OSG o360 vs ServiceNow Customer Service Management](https://www.g2.com/compare/osg-o360-vs-servicenow-customer-service-management) **Compare ServiceNow Customer Service Management with other alternatives:** - [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs LiveAgent](https://www.g2.com/compare/liveagent-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Heap by Contentsquare](https://www.g2.com/compare/heap-by-contentsquare-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Glassbox](https://www.g2.com/compare/glassbox-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs UserTesting](https://www.g2.com/compare/servicenow-customer-service-management-vs-usertesting) - [ServiceNow Customer Service Management vs Mouseflow](https://www.g2.com/compare/mouseflow-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Nicereply](https://www.g2.com/compare/nicereply-vs-servicenow-customer-service-management) ## Explore Articles - [Which file recovery software tools offer automation to reduce repetitive tasks while meeting compliance requirements?](https://www.g2.com/discussions/which-file-recovery-software-tools-offer-automation-to-reduce-repetitive-tasks-while-meeting-compliance-requirements) - [What platform provides detailed analytics on work efficiency?](https://www.g2.com/discussions/what-platform-provides-detailed-analytics-on-work-efficiency) - [Virtual Events Solutions](https://www.g2.com/discussions/best-virtual-events-solutions-for-hosting-online-events) - [Top HCM platforms for compliance-heavy industries](https://www.g2.com/discussions/what-are-the-top-hcm-platforms-for-compliance-heavy-industries) - [What's the most reliable id verification software](https://www.g2.com/discussions/what-s-the-most-reliable-id-verification-software) - [Top analytics software for small businesses](https://www.g2.com/discussions/top-analytics-software-for-small-businesses) ## Spotlight Categories - [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding) - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) - [Webinar Platforms](https://www.g2.com/categories/webinar)