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NetSuite Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of NetSuite, finding it smooth and customizable for their needs. (568 mentions)
Users value the customizability of NetSuite, enabling tailored reporting and improved inventory management across various locations. (363 mentions)
Users appreciate the robust functionality of NetSuite, enjoying seamless integrations and customizable reporting capabilities. (337 mentions)
Users value the extensive customization options of NetSuite, significantly enhancing business adaptability and efficiency. (320 mentions)
Users value the extensive customization options in NetSuite, enhancing their business processes and reporting flexibility. (300 mentions)
Users find the learning curve steep, requiring significant time and resources to navigate and customize effectively. (383 mentions)
Users find the complex reports and interface of NetSuite challenging, leading to time-consuming navigation and customization. (335 mentions)
Users find missing features in NetSuite, such as integration issues and inadequate project functionalities frustratingly limiting. (286 mentions)
Users find the limited customization options of NetSuite frustrating, hindering their ability to tailor the system effectively. (248 mentions)
Users find NetSuite's interface not user-friendly, with complex configurations and a challenging report creation process. (243 mentions)

5 Pros or Advantages of NetSuite

5 Cons or Disadvantages of NetSuite

NetSuite Reviews (4,984)

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NetSuite Reviews (4,984)

View 14 Video Reviews
4.1
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Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Review from an accountant"
4.5/5
What do you like best about NetSuite?

Using Saved Searches, I’m able to pull the data I need to run account analysis across both financial and non-financial information. The user interface is great, and it’s easy to learn once you spend a little time exploring and trying out the features. Overall, the performance is reasonable for what I need NetSuite to do, especially after spending a little time exploring and trying out the features. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

There are so many features that it takes some time to learn your way around, and there’s definitely a bit of a learning curve to get past. Review collected by and hosted on G2.com.

Abdul B.
AB
Abdul B.
Sr Accounts Executive
Mid-Market (51-1000 emp.)
"Best-in-Class Performance and Seamless Integration"
5/5
What do you like best about NetSuite?

Performance and integration are the best parts. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

I’m not happy with Saved Searches because there are a few cons. For example, if I create a saved search for one of our departments and give users edit access so they can add or remove things (like columns) from the report, a user can remove the subsidiary criteria. Once they do that, they can see data for the whole group, even though they don’t have access to those other departments/subsidiaries. Review collected by and hosted on G2.com.

Misun H.
MH
Misun H.
Operations Part Leader
Mid-Market (51-1000 emp.)
"Netsuite is very helpful"
5/5
What do you like best about NetSuite?

I am very satisfied with Advanced Support, and the Learning Labs conducted occasionally are also very helpful. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

There is a lack of organization and explanation regarding invoicing. Review collected by and hosted on G2.com.

Michele S.
MS
Michele S.
NetSuite Techno Functional Consultant
Small-Business (50 or fewer emp.)
"NetSuite: Powerful ERP with Customization and Integrations"
3.5/5
What do you like best about NetSuite?

I love NetSuite as a whole compared to any other ERP system, whether it's on-premise or a SaaS application. It is user-friendly, customizable, and easy to develop new internal apps for clients. It allows me to tailor processes for clients by leveraging some of the out-of-the-box features, even if there is complexity around how they do intercompany transactions or bank transfers for cash receipts. Setting up NetSuite was very easy; the core financials were completed in about two days, and the business processes for AR and AP were standard, with no need for customization. I even developed my own OCR reader for AP. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

Well, they have not enhanced the reporting tools inside of NetSuite. The out of the box financials. And I just think that there's so many different other applications to where individuals can do financial reporting that NetSuite does not put any money, into the R and D and development of that. The other thing that I look at to enhance in NetSuite is around their fixed asset module. They haven't had any real improvements around that. They have done some in leases, which is great. Review collected by and hosted on G2.com.

Karan A.
KA
Karan A.
Director of Analytics and software Development
Mid-Market (51-1000 emp.)
"AI-Powered UI/UX That Feels Seamlessly Integrated"
4.5/5
What do you like best about NetSuite?

I am new to the tool, like how AI in integrated within the tool and built around UI/UX Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

I feel more learning and onboarding resources but for the first few weeks I have used no issues Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Enterprise (> 1000 emp.)
"Powerful Customization and Automation with Saved Searches"
5/5
What do you like best about NetSuite?

I really like the level of customization and automation that you can create with Saved Searches tailored to your organization. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

Sometimes when creating reports the bridge to other parts of the software there are too many layers that you can't bridge them. Review collected by and hosted on G2.com.

MK
Muthuvel K.
Technical Consultant
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Customizable, Integration-Friendly, and User-Friendly at a Great Price"
5/5
What do you like best about NetSuite?

NetSuite is more customizable and integration friendly between various systems. More reliable UI and user friendly. Recent update on MCP standard tool for Claude AI connector. Great tool for the given pricing. NetSuite Support centre helps to over and clarify the NetSuite limitations and issues. Good performance in standard configuration. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

When the system undergoes many customizations, the NetSuite behave strange and slow. Have limitations on the scripts parallel running. Review collected by and hosted on G2.com.

Grant H.
GH
Grant H.
Director of Finance
Mid-Market (51-1000 emp.)
"Powerful, Scalable ERP with Strong Automation and Real-Time Reporting"
5/5
What do you like best about NetSuite?

NetSuite is powerful because it brings accounting, billing, purchasing, and financial reporting into one unified system, creating a single source of truth for the business. For finance teams, it helps automate key processes such as invoicing, revenue recognition, and approvals, which reduces manual work and helps cut down on errors. The platform is also highly scalable, allowing companies to grow from startup to enterprise without needing to switch ERPs along the way. NetSuite offers strong real-time reporting and dashboards as well, giving leadership clear visibility into overall financial performance. On top of that, its ability to integrate with tools like Salesforce and other operational systems makes it a solid backbone for a modern SaaS tech stack. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

One downside of NetSuite is that its interface can feel complex and not very intuitive for new users, so it often requires additional training to get people comfortable. Implementations and customizations can also be time-consuming and expensive, particularly when the system needs to be tailored to specific workflows. Some reporting and saved search functionality may require technical knowledge to build and maintain effectively. In addition, certain integrations with other systems can require middleware or extra development work. Finally, when you factor in licensing, implementation, and ongoing support, the overall cost can be high for smaller organizations. Review collected by and hosted on G2.com.

Steve R.
SR
Steve R.
Controller
Mid-Market (51-1000 emp.)
"Efficient for Accounting with Reliable Database and Great AI Features"
4.5/5
What do you like best about NetSuite?

I really like that NetSuite is well organized and makes it easy to do financial reports. The accuracy and stability of the database are very reliable, which is great for my needs. I also appreciate the AI connector for its ability to mine through large amounts of data quickly and provide concise reporting. These features are particularly helpful for accounting and analysis. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

I find customizing the financial report writer in NetSuite challenging. The initial setup was moderately challenging, particularly because we had to customize the forms and fields and determine how to use them. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Intuitive and Efficient, But Needs Better Reporting"
4.5/5
What do you like best about NetSuite?

I find NetSuite easy to navigate and intuitive. I appreciate how simple it is to add attachments and the numerous fields available for inputting information. I also like having backup to journal entries. Review collected by and hosted on G2.com.

What do you dislike about NetSuite?

I would like a more flexible way to get reports. The customize options are confusing; for example, if I need a P&L by vendor and try to customize the P&L, the field 'name' appears 100 times and I don't know which one it is. Review collected by and hosted on G2.com.