Optum Advisory Services Reviews & Provider Details

Nothing, Optum Rx has brought all of my years long medications to a grinding halt by refusing to fill any of them Review collected by and hosted on G2.com.

Denying all of my prior authorizations because you don't deem them "medically necessary". My doctor does, that's why they prescribed it. And some half wit behind a desk with zero medical background somehow knows better than my treating physician? I've been on all of my medications for YEARS. They're obviously medically necessary. Because of the refusal to actually keep my medications refilled, my body is being ruined. Are you all trying to kill me? Because after a month of fighting to get any basic prescriptions filled to no avail, it certainly feels like it. The lack of communication is grossly negligent. You keep cancelling any refill you somehow miraculously approved without saying anything so I have to check the status daily, only to make yet another phone call begging for my doctor prescribed treatment. I'm chronically ill, if this keeps happening, you will kill me. Review collected by and hosted on G2.com.

I am closely associated with someone who has been using OptumRx for managing their prescription benefits, and overall, their experience has been positive. The convenience of their online platform for ordering refills and tracking shipments has made the prescription process more efficient.

One of the standout features is the user-friendly website, which provides easy navigation to find medication details, order history, and cost information. The option to receive notifications about order status and shipping updates is a helpful addition, ensuring awareness of the status of prescriptions. Review collected by and hosted on G2.com.

However, like any service, there's always room for improvement. Occasionally, there were delays in processing and shipping, but these instances were infrequent and usually promptly resolved after contacting customer support Review collected by and hosted on G2.com.

The simplicity of the User Interface mobile application. Review collected by and hosted on G2.com.

Sometimes it takes time to get the prescription confirmation. Review collected by and hosted on G2.com.

I get my medicine if and when they choose to send it Review collected by and hosted on G2.com.

Recently they sent only part of my refills and since I have informed the company "No auto refills " they went ahead and sent me only part of the refills. Now they refuse to send me the rest of my order. They say I didn't pay for the first order when my bank showed me the date they received the money. I call daily requesting my medications be released and they continue to refuse-today saying they changed their policy and I have to provide a credit card number or pay through mail. I have paid directly through BillPay with my bank for years and never had a problem. If my payment is not showing up either someone is incompetent at their job or someone is embezzling. Don't use this company. Review collected by and hosted on G2.com.

It's simple and easy to start working with and integrating to the existing environment Review collected by and hosted on G2.com.

Still not the best of support in terms of features being offered Review collected by and hosted on G2.com.

Home delivery is convienent and the price is good. Review collected by and hosted on G2.com.

Customer service is awful and you're constantly getting the runaround. They will not fill prescriptions automatically and will not contact you to inform you the prescription has not been refilled. Review collected by and hosted on G2.com.

Having worked at Optum, I love how simple and intuitively this product has been built. Review collected by and hosted on G2.com.

There isnt anything to dislike about the product Review collected by and hosted on G2.com.

OptumRX is an excellent platform for keeping track of employee HSA funds, recording receipts of health transactions, finding information on HSA coverage, and paying expenses. The site tracks recent, pending and scheduled transactions, making it easy to track and plan for future costs. OptumRX also provides users with a debit card for these transactions, which is very helpful and convenient. The funds are automatically deposited into employees' accounts twice a month and are available to spend immediately. Review collected by and hosted on G2.com.

If users get behind on reconciling expenses, it can get hard to keep track of the missing receipts. The platform does not pair the receipts to the expenses, so it cannot tell you which expenses are missing reciepts. Manually comparing the uploaded receipts to the current expenses is the only way to resolve this and can be time consuming. Review collected by and hosted on G2.com.

Optum has its ups and downs just like any other program, but it does have an excellent direction for use. There are a lot of good features that help you along while using the program. I Have no troubles in looking for the patient eligibility or searching for claims and other claim related information. You can add the patients to your front screen and never have to input the information again. It also gives you a breakdown of what they owe, if their deductible is met and if you need authorization for services. Review collected by and hosted on G2.com.

The actual downside of this program is if you are not associated with a specific practice anymore, then you need them to remove you from the rooster from Optum, and you are unable to remove yourself. It only bothers me because you want to cut all ties with a facility, and if the facility has a harmful practice, you are genuinely fighting to gain control of yourself and your name. Review collected by and hosted on G2.com.

Ability to have script automatically shipped to your home Review collected by and hosted on G2.com.

The time it takes to get a prescription filled and the delivery process. Missed the first delivery attempt and spent 75 minutes traveling to two different post offices to pick it up. Review collected by and hosted on G2.com.