# Optum Advisory Services Reviews **Vendor:** Optum **Category:** [Other Healthcare Services Providers](https://www.g2.com/categories/other-healthcare-services) **Average Rating:** 3.3/5.0 **Total Reviews:** 17 ## About Optum Advisory Services Optum Advisory Services specializes in helping health care leaders address their biggest challenges with insights and strategies to assert control over their organization’s future. Our diverse capabilities and real-world experience help hardwire meaningful results. ## Optum Advisory Services Reviews ### 1. An absolute joke **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Optum Advisory Services?** Nothing, Optum Rx has brought all of my years long medications to a grinding halt by refusing to fill any of them **What do you dislike about Optum Advisory Services?** Denying all of my prior authorizations because you don't deem them "medically necessary". My doctor does, that's why they prescribed it. And some half wit behind a desk with zero medical background somehow knows better than my treating physician? I've been on all of my medications for YEARS. They're obviously medically necessary. Because of the refusal to actually keep my medications refilled, my body is being ruined. Are you all trying to kill me? Because after a month of fighting to get any basic prescriptions filled to no avail, it certainly feels like it. The lack of communication is grossly negligent. You keep cancelling any refill you somehow miraculously approved without saying anything so I have to check the status daily, only to make yet another phone call begging for my doctor prescribed treatment. I'm chronically ill, if this keeps happening, you will kill me. **What problems is Optum Advisory Services solving and how is that benefiting you?** It is absolutely not benefiting me. You are actively ruining my life. ### 2. Optum Rx is Efficiency and Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Optum Advisory Services?** I am closely associated with someone who has been using OptumRx for managing their prescription benefits, and overall, their experience has been positive. The convenience of their online platform for ordering refills and tracking shipments has made the prescription process more efficient. One of the standout features is the user-friendly website, which provides easy navigation to find medication details, order history, and cost information. The option to receive notifications about order status and shipping updates is a helpful addition, ensuring awareness of the status of prescriptions. **What do you dislike about Optum Advisory Services?** However, like any service, there's always room for improvement. Occasionally, there were delays in processing and shipping, but these instances were infrequent and usually promptly resolved after contacting customer support **What problems is Optum Advisory Services solving and how is that benefiting you?** OptumRx solves the challenges of managing prescriptions by offering a centralized online platform. It streamlines the process of ordering refills, tracking shipments, and understanding medication costs. This convenience saves time, enhances cost transparency, and ensures timely fulfillment of prescriptions, contributing to improved medication adherence. Responsive customer service addresses inquiries promptly, making the overall prescription management experience efficient and user-friendly. ### 3. Sharing experience with OptumRX **Rating:** 4.0/5.0 stars **Reviewed by:** Jazz B. | Client Support Specialist, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Optum Advisory Services?** The simplicity of the User Interface mobile application. **What do you dislike about Optum Advisory Services?** Sometimes it takes time to get the prescription confirmation. **What problems is Optum Advisory Services solving and how is that benefiting you?** It helps us manage RX Claims. It makes my task easier as an administrator. ### 4. Scam **Rating:** 0.0/5.0 stars **Reviewed by:** Cathryn B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Optum Advisory Services?** I get my medicine if and when they choose to send it **What do you dislike about Optum Advisory Services?** Recently they sent only part of my refills and since I have informed the company "No auto refills " they went ahead and sent me only part of the refills. Now they refuse to send me the rest of my order. They say I didn't pay for the first order when my bank showed me the date they received the money. I call daily requesting my medications be released and they continue to refuse-today saying they changed their policy and I have to provide a credit card number or pay through mail. I have paid directly through BillPay with my bank for years and never had a problem. If my payment is not showing up either someone is incompetent at their job or someone is embezzling. Don't use this company. **What problems is Optum Advisory Services solving and how is that benefiting you?** They have not solved any chronic issues with my account. ### 5. Simple, Easy and Does Exactly What it Claims to Be Good at **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Optum Advisory Services?** It's simple and easy to start working with and integrating to the existing environment **What do you dislike about Optum Advisory Services?** Still not the best of support in terms of features being offered **What problems is Optum Advisory Services solving and how is that benefiting you?** Its solving for the whole prescription management workflows for us, and introducing this has saved us considerable amount of time and resources in the past ### 6. Could be better, could be worse **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Optum Advisory Services?** Home delivery is convienent and the price is good. **What do you dislike about Optum Advisory Services?** Customer service is awful and you're constantly getting the runaround. They will not fill prescriptions automatically and will not contact you to inform you the prescription has not been refilled. **What problems is Optum Advisory Services solving and how is that benefiting you?** The supplies span longer. I am able to go to the pharmacy less frequently. ### 7. Optum RX - The King of PBMs **Rating:** 5.0/5.0 stars **Reviewed by:** Sushil S. | Lead Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Optum Advisory Services?** Having worked at Optum, I love how simple and intuitively this product has been built. **What do you dislike about Optum Advisory Services?** There isnt anything to dislike about the product **What problems is Optum Advisory Services solving and how is that benefiting you?** The Product is a One-Stop Solution with the Patient at the Center of the ecosystem and information at their disposal ### 8. Great for Employee HSA Accounts **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon P. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Optum Advisory Services?** OptumRX is an excellent platform for keeping track of employee HSA funds, recording receipts of health transactions, finding information on HSA coverage, and paying expenses. The site tracks recent, pending and scheduled transactions, making it easy to track and plan for future costs. OptumRX also provides users with a debit card for these transactions, which is very helpful and convenient. The funds are automatically deposited into employees' accounts twice a month and are available to spend immediately. **What do you dislike about Optum Advisory Services?** If users get behind on reconciling expenses, it can get hard to keep track of the missing receipts. The platform does not pair the receipts to the expenses, so it cannot tell you which expenses are missing reciepts. Manually comparing the uploaded receipts to the current expenses is the only way to resolve this and can be time consuming. **What problems is Optum Advisory Services solving and how is that benefiting you?** Having a debit card with OptumRX has solved so many issues for our employees. Before, they would have to spend their own money and get reimbursed, which could take weeks or months. With the OptumRX debit card, all transactions stay within the OptumRX account and make it easy and stress-free to pay for medical expenses. ### 9. Optum needs a little help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Optum Advisory Services?** Optum has its ups and downs just like any other program, but it does have an excellent direction for use. There are a lot of good features that help you along while using the program. I Have no troubles in looking for the patient eligibility or searching for claims and other claim related information. You can add the patients to your front screen and never have to input the information again. It also gives you a breakdown of what they owe, if their deductible is met and if you need authorization for services. **What do you dislike about Optum Advisory Services?** The actual downside of this program is if you are not associated with a specific practice anymore, then you need them to remove you from the rooster from Optum, and you are unable to remove yourself. It only bothers me because you want to cut all ties with a facility, and if the facility has a harmful practice, you are genuinely fighting to gain control of yourself and your name. **What problems is Optum Advisory Services solving and how is that benefiting you?** The ability to show patients they have a balance due to the deductible, out of pocket, and if the services need prior authorization for any services rendered. I can explain any information to patients with proof. ### 10. Prescription delayed **Rating:** 0.5/5.0 stars **Reviewed by:** Jennifer E. | Interim Executive Director, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Optum Advisory Services?** Ability to have script automatically shipped to your home **What do you dislike about Optum Advisory Services?** The time it takes to get a prescription filled and the delivery process. Missed the first delivery attempt and spent 75 minutes traveling to two different post offices to pick it up. **What problems is Optum Advisory Services solving and how is that benefiting you?** None ### 11. Does the job for providers and patients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2021 **What do you like best about Optum Advisory Services?** My main use for Optum Rx was obtaining prior authorization details for providers. I love the ease of the system, and from the employers who helped me a lot whenever I had some trouble. **What do you dislike about Optum Advisory Services?** There wasn't too much that I didn't like about this system. I loved all of the help that I received. **Recommendations to others considering Optum Advisory Services:** I advise providers to cut out third party and submit online to OptumRx portals **What problems is Optum Advisory Services solving and how is that benefiting you?** The benefits of handling electronic prior authorizations or ePA, is that it cuts out the middle man, and allows a quick response to patient care ### 12. It is a pleasant experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Optum Advisory Services?** I like that I can quickly view my account balance. **What do you dislike about Optum Advisory Services?** There is nothing that I dislike currently **What problems is Optum Advisory Services solving and how is that benefiting you?** I am able to see an online balance of my HSA account. ### 13. Optum was very helpful when discussing my coveage and benefits. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Optum Advisory Services?** The representatives were very helpful in being patient when researching how my benefits would cover services that I needed. **What do you dislike about Optum Advisory Services?** The only downside that I really found was that Optum was a 3rd party subsidy to my primary insurance. **What problems is Optum Advisory Services solving and how is that benefiting you?** I was able to get access to informaiton about all services that my plan offered. ### 14. Great tool to help get your prescriptions! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Optum Advisory Services?** I like best the ease of using the software program for patients and their prescriptions. **What do you dislike about Optum Advisory Services?** I dislike that all patients don't qualify for this program **Recommendations to others considering Optum Advisory Services:** Recommend checking to see if the medication is offered first prior to signing up **What problems is Optum Advisory Services solving and how is that benefiting you?** Solving the problem of patients not having access to their medications ### 15. Very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Optum Advisory Services?** I like that it keeps track of everything and statments and is very easy to use **What do you dislike about Optum Advisory Services?** There is not too much to dislike but sometimes when using the site or app it does get finiky which can be annoying **What problems is Optum Advisory Services solving and how is that benefiting you?** Use it to keep track of all rx and billing. ### 16. Lots of opportunities **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Optum Advisory Services?** Can be adapted to companies needs for staff to succeed **What do you dislike about Optum Advisory Services?** Waiting for IT to adjust software for employees to complete tasks **What problems is Optum Advisory Services solving and how is that benefiting you?** Increase data collected Quality improvement for company ### 17. Good experience with Optum rx **Rating:** 5.0/5.0 stars **Reviewed by:** Sayed Manzar H. | Business Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Optum Advisory Services?** They are professional and transparent and data transfer is secure. Excellent service provider for benefits and reliable vendor. **What do you dislike about Optum Advisory Services?** For immediate coverage, plan administer should be allowed to call and update instead of manual update request. **Recommendations to others considering Optum Advisory Services:** This is a reliable vendor for prescription update, you can ask any reports for prescription and shortly have it. I found it flexible and accountable firm. **What problems is Optum Advisory Services solving and how is that benefiting you?** I would check and confirm Prescription eligible participants coverage available or not. Most of time it was not updated whatsoever reason. Within 24hrs they update that. ## Optum Advisory Services Discussions - [try to phone them](https://www.g2.com/discussions/31758-try-to-phone-them) - 1 comment, 1 upvote - [View Optum Advisory Services pricing details and edition comparison](https://www.g2.com/products/optum-advisory-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+23%3A30%3A03+-0500&secure%5Bsession_id%5D=e0162892-e357-4192-be68-395ae8a73d65&secure%5Btoken%5D=4d1ac9b6d3e54b191709105470e7cd6278adf6be860f02a207d7a6e53eb95e1c&format=llm_user) ## Optum Advisory Services Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Optum Advisory Services Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Magna5](https://www.g2.com/products/magna5/reviews) - 4.6/5.0 (66 reviews) - [Cortavo](https://www.g2.com/products/cortavo/reviews) - 4.7/5.0 (57 reviews)