--- title: Observe.AI Reviews meta_title: 'Observe.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 252 reviews by the users' company size, role or industry to find out how Observe.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 252 scale: '5' date_modified: '2026-08-06' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Observe.AI Reviews **Vendor:** Observe.AI **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.6/5.0 **Total Reviews:** 252 ## About Observe.AI Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. ## Observe.AI Pros & Cons **What users like:** - Users value the **ease of use** of Observe.AI, streamlining tasks and enhancing overall efficiency. (26 reviews) - Users value the **efficiency** of Observe.AI, which streamlines agent evaluation and enhances customer interactions effortlessly. (20 reviews) - Users find Observe.AI's **helpful features** enhance call analysis, streamline coaching, and improve collaboration significantly. (19 reviews) - Users appreciate the **advanced AI capabilities** of Observe.AI, enhancing coaching efficiency and improving agent performance. (16 reviews) - Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through intelligent insights and suggestions. (16 reviews) - Users value the **high accuracy** of Observe.AI, enhancing both call evaluations and customer interactions effectively. (15 reviews) - Users value the **advanced analytics** capabilities of Observe.AI, enhancing business development and providing deeper insights. (10 reviews) - Evaluation Process (10 reviews) - Conversations Management (9 reviews) - Innovation (8 reviews) **What users dislike:** - Users report **accuracy issues** with Observe.AI, noting incomplete transcripts and inconsistencies in detected keywords. (16 reviews) - Users experience **inaccuracy in transcriptions** with Observe.AI, leading to confusion and incomplete information from calls. (15 reviews) - Users face **inaccurate data analysis** with Observe.AI, leading to ineffective customer interactions and lost trust in the service. (12 reviews) - Users report encountering **call issues** with Observe.AI, including missed captures and poor audio clarity affecting performance. (7 reviews) - Users find the **missing features** of Observe.AI frustrating, limiting their ability to effectively manage and analyze data. (7 reviews) - Learning Curve (5 reviews) - Limited Features (5 reviews) - Accent Recognition (4 reviews) - AI Performance (4 reviews) - Inadequate AI Capabilities (4 reviews) ## Observe.AI Reviews ### 1. Easy and most convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Saralee D. | Sr. Quality Evaluator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Observe.AI?** Easily to track the audits and provides suggested summary/information. **What do you dislike about Observe.AI?** Sometime, the verbatim in the calls is not accurate. **What problems is Observe.AI solving and how is that benefiting you?** Observe.AI helps a lot to easily find the markdowns and other coaches of the agents. ### 2. OAI usage **Rating:** 5.0/5.0 stars **Reviewed by:** Charisse Kristine M. | Program Ready Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Observe.AI?** The verbatim are visible and we can snip it for audits that needs such document attachements **What do you dislike about Observe.AI?** some inaccurate words that don't match what mentioned by the caller **What problems is Observe.AI solving and how is that benefiting you?** Detection of profane words ### 3. Great Product, Limited Reporting. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Observe.AI?** The tool itself is extremely easy to navigate and quick to pick up. The team were able to adjust to using it daily with minimal training needed. **What do you dislike about Observe.AI?** There are limitiations to the information you can pull through custom reports. It seems that a lot of infomration is stored within the system, but its not always easy to access this through the reporting suite. **What problems is Observe.AI solving and how is that benefiting you?** Observe allows us to easily complete close to 3000 manual evaluations per month globally across contact methods. This gives us a solid understanding of not only how our agents are performing but a good idea of customer trends. ### 4. I like it compared to the other tool that I've used before **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Observe.AI?** The reporting and analyzed tab of the tool is outstanding. **What do you dislike about Observe.AI?** I cant think of anything that I dislike on the tool. Though it could have been better if we can save the filters search that the user created so they dont need to filter again same data every time they need to log in. **What problems is Observe.AI solving and how is that benefiting you?** QA automation and insight gathering for KPI. ### 5. Next level analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Observe.AI?** Analysis dashboard, Moments, QA form Automation, knowledge AI, RTAA and coaching AI **What do you dislike about Observe.AI?** Not being able to modify existing form/s, not customizable interface **What problems is Observe.AI solving and how is that benefiting you?** Knowledge AI makes advisor's life easy when pulling KB and related documents. Evaluation made easier with QA automation ### 6. Observe.AI an Intelligent way to evaluate your agents. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Observe.AI?** it covers 100% of your interactions and you can get an insight as soon as possible. **What do you dislike about Observe.AI?** OAI has no screen recording and it's not free. **What problems is Observe.AI solving and how is that benefiting you?** You don't need to listen to the entire call to understand what is happening within the call. ### 7. Everything is easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamaica S. | Senior Quality Evaluator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Observe.AI?** It can provide the summary of a long call. **What do you dislike about Observe.AI?** There are some transcripts that are not spelled correctly. **What problems is Observe.AI solving and how is that benefiting you?** Shorter time in evaluating a call. I can now do other task because of Observe.AI. ### 8. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** zheena vi d. | quality assurance officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Observe.AI?** observe.Ai can help me observed in the meeting effeciently **What do you dislike about Observe.AI?** none so far. everthing went well. great Ai application **What problems is Observe.AI solving and how is that benefiting you?** it helps me notate on all my meetings ### 9. Very Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** michael m. | Senior Quality Evaluator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Observe.AI?** The transcript being provided it helps us to understand **What do you dislike about Observe.AI?** none all goods working well it helps well **What problems is Observe.AI solving and how is that benefiting you?** no problem all goods ### 10. Very good program **Rating:** 5.0/5.0 stars **Reviewed by:** Leland S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Observe.AI?** I like that we can review our calls whenever we need to. One can read along with the call; it is mostly pretty accurate. There may be some missing words here or there, but you have to understand that sometimes the program does not pick up what is being said. The more and more I use it, the more and more I find something helpful that I can use to better my calls. **What do you dislike about Observe.AI?** The part that I personally dislike about Observe.AI is that sometimes there may be a mixup in who was speaking. I could have said something, but it states that the caller said it. Or vica verca. The program will also record dead air even when there is someone talking and not having dead air. **What problems is Observe.AI solving and how is that benefiting you?** The problem that is being solved with this program is that we can go over what the call was about. We can then try to find areas where we are having an issue and find a way to correct this on future calls. ### 11. It’s efficient, reliable and accurate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Observe.AI?** It makes my job done easily especially for reporting and QA evaluations. **What do you dislike about Observe.AI?** As of this moment it has all that I need to do my job. **What problems is Observe.AI solving and how is that benefiting you?** The QA automation makes my job easily to achieve. ### 12. An easy solution for QA. **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Observe.AI?** It's always rating the agents' work, and showing tendencies over time, to provide effective coaching. **What do you dislike about Observe.AI?** The AI has to go through a thorough training before being ready to launch. **What problems is Observe.AI solving and how is that benefiting you?** Observe.AI is constantly watching over the agents' work, evaluating their processes and their customer service skills to improve the quality of their work over time. It's more precise and constant than regular Quality Assurance guidelines. ### 13. It is a very useful tool as it shows us a lot of valuable information. **Rating:** 4.0/5.0 stars **Reviewed by:** Jose Pablo C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Observe.AI?** The tool give us a lot of valuable and important informartion, information we use to improve our produtivity meaning enhancing agents development making them experts on the matter giving a professional customer support, service. Very easy to use, not taking too much of our time while using the tool **What do you dislike about Observe.AI?** Until this moment I am very satisfied with the tool. **What problems is Observe.AI solving and how is that benefiting you?** Agents behaviors, tool is helping us on identifying behaviors that needs to be changed or removed from the agents. ### 14. Feedback for Oberve.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Roseann M. | Assistant Quality Assurance Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Observe.AI?** The best in using Oberve.AI is that by having a transcription. It finds easier for me to review calls because of the transcription. And also it makes my Job easier **What do you dislike about Observe.AI?** Sometimes when the transcription is not conplete so I need to use another tool for me to listen to the calls completely but so far using Observe.AI makes my Job easier **What problems is Observe.AI solving and how is that benefiting you?** When sometimes I am evaluating calls using a different tool and its not Complete so I need to use Observe.AI for me to completely evaluate the call and it makes my Job easier ### 15. Observe. AI is such friendly user to everyone. With less hassle and easy access. **Rating:** 5.0/5.0 stars **Reviewed by:** Beberly L. | Assistant, Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** Observe. AI is very helpful during calls in a way that every conversation or interaction between the customer and the agent is arrange accordingly. The upside of AI is that you can search keywords to find what you arte looking for which is very advantage. **What do you dislike about Observe.AI?** Oberve. AI sometimes do not provide exact minutes of the call which is sometimes frustating. However if I look back the goodness that Observe.IA helped to me during work time is just very minimal the disliked and it is very manageable **Recommendations to others considering Observe.AI:** I believed providing the exact minutes of the calls is your missing although this issue is very minimal and very manageable **What problems is Observe.AI solving and how is that benefiting you?** Obcerve.AI helps us in solving problems when Assurance canot provide transcript and Observe.AI helps us big time in providing calls that is well organized and understandable for the user just like me. ### 16. Outstanding tool, Observe.ai has made my work a lot more easier **Rating:** 4.5/5.0 stars **Reviewed by:** Helson S. | Assistant Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Observe.AI?** Can quickly spot keywords for a specific disclosure. I would love to recommend it in every company that needs artificial intelligence . Great innovation in the field of tech. **What do you dislike about Observe.AI?** Sometimes fails to record disclosure statements that was mentioned in the call. When calls are long , observe. ai cuts it down into smaller scale that can cause confusion among us . **What problems is Observe.AI solving and how is that benefiting you?** It spots clues on a specific statement disclosure faster than i would notice. Create recommendations on the options based on real script of the agent. I would love to evaluate call with the help of this amazing tech. In some occasions , it does not record and transcribe a whole call and sometimes missed conversations ### 17. Using observe.AI on my evaluations make the workload easy and fast. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanne Sibyl L. | Assistant Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** Observe.AI is helpful in some ways as an evaluator. Thankful for the scorecards section that the app have cause I was able to track down which part I am listening to and will be listening. My markdowns become easy peasy because of it. **What do you dislike about Observe.AI?** One thing I disliked about it was the transcripts itself. Sometimes, it is inaccurate. Nonetheless, it makes my evaluations fast, easy & accurate & would like to see improvements on their transcripts. Hoping that it will be more accurate next time. **Recommendations to others considering Observe.AI:** I can advice that in using Observe.AI, you should listen to the call while scanning the transcripts so that you can produce an effective and quality evalutions. **What problems is Observe.AI solving and how is that benefiting you?** Observe.AI is helping me through my evaluations as an assistant quality auditor of our account. It helps me work faster and accurate even with the time pressure. I am hoping that they will still continue to develop and revise some changes of the Observe.AI. ### 18. Observe.AI Review **Rating:** 5.0/5.0 stars **Reviewed by:** Colle Francis R. | Asst. Quality Auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** I like the best how the software respence each situation of curent events. One of a kind software that i use that can make my work easy and faster. It is very good software **What do you dislike about Observe.AI?** I dont like the time of the software was not so good and not having make y work easy and fast. having hard time to locate the time and some of the words are not need to be place. **What problems is Observe.AI solving and how is that benefiting you?** I use Observe.Ai to make work easy and fast. heping me to establish a good way of work. Even thier are lots of word that are not correct it help me to solve the problems. ### 19. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Observe.AI?** The calls are easy to find and system is easy to use. I use the system weekly for my team of care navigators and inputting call review notes, as well having a user review those notes is easy. **What do you dislike about Observe.AI?** In order to create/use/find a Coaching note, you have to click through too many mazes to find the accurate link/page. **What problems is Observe.AI solving and how is that benefiting you?** Call quality and ensuring our team members are aligned in talking points and customer service skills. ### 20. Evaluation to my Agents made easy **Rating:** 5.0/5.0 stars **Reviewed by:** jay marie l. | Virtual Assistant/ Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Observe.AI?** Most helpful about Observe.AI is that it makes the Quality Analyst make their job easier, saves time and easily sees agents' performance. It easily identifies which area they need to improve. **What do you dislike about Observe.AI?** Sometimes the words being applied to Observe AI detect if agents mention certain words, but some are not words. For some, it's capture, and for some, it is not. **What problems is Observe.AI solving and how is that benefiting you?** It provides real-time guidance in a conversation with agents if they mention the script like an opening spiel, product mention, sales process and Agents' attributes which my work easier to finish. ### 21. Friendly to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jastine Jade D. | Quality Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** It's a friendly tool to use most especially for those employee doing evaluations on calls like me. There are features that were added which helps me to be more effective in evaluating the agent's call accurately. **What do you dislike about Observe.AI?** There are some calls that aren't complete. **Recommendations to others considering Observe.AI:** I recommend Obeservev.AI since this tool is a freindly employee tool which helps our job more easier. **What problems is Observe.AI solving and how is that benefiting you?** It helps me to evaluate calls easily. ### 22. I like the accuracy in evaluating using the Observe. AI **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah T. | Quality Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Observe.AI?** The most helpful is I can easily edit if I mistakenly submitted the evaluation. **What do you dislike about Observe.AI?** I don't have any dislikes using the Observe.AI, everything works properly. **Recommendations to others considering Observe.AI:** I recommend using Observe.Ai because it is very efficient to use and very accurate. **What problems is Observe.AI solving and how is that benefiting you?** I dont have any problems in solving Observe. AI, the benefits that I experience while using the Observe.AI is very efficient and my business performance increase ### 23. Observe AI as systematic tool for evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Carlo P. | Quality Assurance Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** The most helpful part is the auto QA part. **What do you dislike about Observe.AI?** Downside is that sometimes Auto QA is not accurate. **Recommendations to others considering Observe.AI:** Improve Auto QA feature. Add a forward button or a feature that lets you advance on a specific point of the recording. **What problems is Observe.AI solving and how is that benefiting you?** Auto QA do some work for you but sometimes it is not accurate and contains error. ### 24. Quality Assurance **Rating:** 5.0/5.0 stars **Reviewed by:** Brian I. | Q, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Observe.AI?** It can identify all valued information.. and evaluate properly.. it also help us audit the call for our client and monitor our agents if they are following proper call flow. **What do you dislike about Observe.AI?** Some of the calls are distorted or broken and some calls are not uploaded, theres a delay sometime and cause problem. because of that we are using another aoolications. **What problems is Observe.AI solving and how is that benefiting you?** It can identify the wrong doing of the agent or mistakes happening in the call, like if they are following the call procedure properly and helping the client on their best. ### 25. Observe.AI **Rating:** 5.0/5.0 stars **Reviewed by:** charmane s. | assistant quality assurance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Observe.AI?** useful and and very easy to use when it comes to the transcription matter **What do you dislike about Observe.AI?** Sometimes words are not correct or exact but over all observe AI was good. **What problems is Observe.AI solving and how is that benefiting you?** When viewing observe ai and there is also available recording while viewing the trancription that is available. ### 26. It is accurate and makes our work easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha E. | Assistant Quality Assurance Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** The transcipt and the timestamp is helpful. **What do you dislike about Observe.AI?** The transcript was not completed or cut. **Recommendations to others considering Observe.AI:** Accurate and makes your work easier. **What problems is Observe.AI solving and how is that benefiting you?** It solves our problem in terms of evaluating the agent accuartely with its correct penalization and timestamp. ### 27. Great tool where the layout is easy to use and simple enough to build out the moments. **Rating:** 4.5/5.0 stars **Reviewed by:** Rene M. | QA Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Observe.AI?** The fact that their team takes care of the code behind the speech analytics tool. We just input the phrases and they take care of the rest. Previously we had to input the syntax code ourselves which was a hassle. **What do you dislike about Observe.AI?** The advanced moments not having the ability to use timing to pull the exact language we need and they lack the "not near" logic to avoid specific phrases linked to other words. **What problems is Observe.AI solving and how is that benefiting you?** They are helping us find the route to convert confused, complaining, and escalated customers to satisfied/repeat customers. We have just begun this study so we haven't been able to quantify in ROI what we've built so far. But it is in the works and looks great so far. ### 28. It is easy to use when trying to locate an agents call **Rating:** 5.0/5.0 stars **Reviewed by:** Ayesha M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Observe.AI?** It is easy to track an agent's call and use that call to coach the agent on how to better the next call. It helps with training and coaching. **What do you dislike about Observe.AI?** I do not have dislikes. I find it very easy, which makes my job easy. **What problems is Observe.AI solving and how is that benefiting you?** It helps me to track the agents call and to fix any mistakes they are making to better customers service. ### 29. Helps managers review employee calls **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Observe.AI?** This tool helps flag comments in an employee's call for managers to review and provide feedback. **What do you dislike about Observe.AI?** Sometimes there are errors in what the tool flags. **What problems is Observe.AI solving and how is that benefiting you?** Cuts down on a manager's time spent listening to an entire call and flags important aspects of the call for a manager to review and provide feedback on. ### 30. Observe.Ai a very reliable flatform **Rating:** 5.0/5.0 stars **Reviewed by:** Kurht Renz G. | Quality Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Observe.AI?** I really like Observe.AI because it is very helpful to my daily work and it conserves my time to finish my task. It can also be a reliable source of data that inlines to my work nature. **What do you dislike about Observe.AI?** Since using Observe.Ai in this new updated version I think there is no dislikes for me to share. Last time I'd raise a suggestion about their security method and after the suggestion they fixed it as soon as possible and now I really have no issues encountered using this very good flatform. **What problems is Observe.AI solving and how is that benefiting you?** The problem that Observe.AI solving is that it maximizes the time in doing my work. I can finish the job with no hassle and complication. Comparing with the flatform that we are using in doing our job I can really recommend Observe.AI for it is so very easy to use and much more reliable in finding the data that we need in our work. ### 31. Positive work tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anna W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Observe.AI?** Observe.AI allows me to listen to and evaluate phone calls. **What do you dislike about Observe.AI?** The long list of filters on the call page can be too much. It would be helpful to save/highlight the four filters I use. **What problems is Observe.AI solving and how is that benefiting you?** This program helps me to listen and evaluate calls. ### 32. FEEDBACK FOR OBSERVE.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Meloujean G. | Assistant, Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Observe.AI?** What I like best in Observe.AI is that it is a user-friendly tool. It is very convenient to use and everything is accessible. Overall, It is a great tool to use. **What do you dislike about Observe.AI?** I don't have any dislikes in this tool, however, I am still struggling in looking for the call backs, but I believe that learning to use the tool will help me navigate the tool effectively. **What problems is Observe.AI solving and how is that benefiting you?** For now, I am still struggling to look for the call backs, but learning and familiarizing the tool more will help me use the it well and effectively. In contrary, the benefits I've realize in using this tool is that it is very convenient to use even though I am still new in using this tool, aside from that, I can view my work and my colleagues evaluations result which will also help me improve my evaluations in the future. ### 33. I would highly recommend Observe.AI to a friend! **Rating:** 5.0/5.0 stars **Reviewed by:** Melodie C. | Quality Auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Observe.AI?** I like that Observe.AI has the scripting of the call. It is very well managed and very efficient. i like the format of the whole app in itself. How it is placed and displayed. I like how the app also presents the calls and evaluations on the buttons. It also allows us to analyze dta and check our work. Another great thing about this app that i really like is that it allows us to edit the submitted form even tho it has already been submitted. I like that it is also so easy to access and use. They really did a number of great things on this app. Very useful and helpful. I also really like how the calls scrpting has call tags as well. it shows the conversation shown on the Tags it is under. This helps us find what we need and be able to be more efficient in our work. I also like that every part of the call scripting has already been organized into a paragraph basing on the Call Tags it is under. **What do you dislike about Observe.AI?** To be honest although everything was all really good with this app (Observe.AI) the only thing that i would highly recommend is for it to have the callback present on the data as well. It is very dishearthening when we cant find the rest of the call prersent on the cll. There are timses when a call isnt complete on one call Id so we need to find the other call between the agent and the shopper. It is very disadvantageous when it isnt included. I also found that while ive been using Observe.AI that it actualy sometimes do not present the whole entirety of the call and is missing some data and the some recording in iut. This makes it a little frustrating to use. Honestly these are really big issues but it can be fixed hopefully. I dont like that ill have to open another app to finish my work because Observe.AI isn't capable of meeting my needs. But then again this only happens sometimes on the call. But as quality auditors, it would really be better is everything was already completed and there arent anything missing on the calls. **What problems is Observe.AI solving and how is that benefiting you?** The problems is Observe.AI solving is that the original assurance website doesn't have the calls all scripted, it only presents us with the call recordings. It makes it really hard for us to be more efficient when we are working. It isnt ideal for us to listen to calls for 3 hours straight when not everything discussed is about the plans or the sales or the enerollment going on. In order to be more fast, easy-going and efficient, we need the call scriptions. It makes it more accessible for us to be more fast with what we do and we can even evealuate more by having this. This is very important in oue line of work. To be honest i was really happy to know that we were presented with Observe.AI because when we started using the app, it backed us with the scriting for the call that the Assurance.com didint have. i really appreciate this app in a lot of ways. Hopefully the Creator of this app knows that he did a really good job when he came up with this. This really helped me a lot. ### 34. Observe.ai experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth B. | Assistant Quality Assurance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** Observe.ai is very helpful when it comes to evaluating calls especially it has a transcriptions and it is a user friendly, easy to access compared to other tool we used. **What do you dislike about Observe.AI?** Sometimes observe.ai is not accurate in terms of timestamp and the captcha is difficult to answer, it always says error even you selected the correct one, and when it comes to transcription of numbers, for me it is better if its a digit not in words. **Recommendations to others considering Observe.AI:** Observe.ai is useful especially evaluating calls. **What problems is Observe.AI solving and how is that benefiting you?** When it comes to trancriptions, it is really a big help to us especially if the calls are too long to listen. When there is a transcription we can search it so that it will not consume time. Though some words are not accurate to what the agent says, still it's a big help to us as an auditor. ### 35. It has been amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin W. | Outbound Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Observe.AI?** The information I get from observe for coaching has made my outbound department grow. I never was able to get the information I had without manually listening to 100's of calls that I did not have time for. This gives me more time for other things. **What do you dislike about Observe.AI?** Not being able to edit auto-submit, but Observe will have this feature by quarter 1, which is exciting! **What problems is Observe.AI solving and how is that benefiting you?** Being able to edit when auto submitting, we have been on calls and they are working with us to fix this to satisfy our needs and what we need as a business. ### 36. Observe. AI ASSURANCE : " The Game Changer " **Rating:** 5.0/5.0 stars **Reviewed by:** Dancarl J. | Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Observe.AI?** What I’m amazed about this tool and makes it beneficial because it’s a one in all tool. From the recorded call down to the transcription to the evaluation form all in one and you could multi task it even not using other window. All in one screen and your work is done flawlessly. It really helps me to evaluate the calls more accurately and more define. The words that we are confused on the calls are transcribe which help us to see and evaluate accurately. **What do you dislike about Observe.AI?** The only thing that I can say that I dislike about the tool are the late data’s and unfished complete call flow (not including callback). This somehow delays our OAI uploads and sometimes weeks it takes for the data to be upload. But this happens often so considerable. **Recommendations to others considering Observe.AI:** Basing on what I’ve seen and first hand experienced, Observe.OAI is a go to tool for everyone. I high recommend this to other companies and folks to open and make use of this multi-tasking tool which gives more easier way to complete task with accuracy and quality. Make use and explore of every aspect that the tool can offer. It really changed the game. **What problems is Observe.AI solving and how is that benefiting you?** The only problem that I’ve been experiencing with the tool is the data and somehow the complete flow of the call. Some data cannot be seen on the week that we need to evaluate it and are uploaded week after and longer may take weeks. The data that should be inputted the day may be done on the next succeeding days. With regards to the call, some doesn’t have the complete call flow which some hour calls only the 40 minutes recorded call are present on the OAI. ### 37. The best tool is on the process **Rating:** 3.0/5.0 stars **Reviewed by:** Jan Micah C. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** Observe.AI is indeed helpful because it covers more important details in one tool. It basically help reviewers utilize the tool. And I like how they covers broad idea. **What do you dislike about Observe.AI?** I dislike how some important details are not in the call. The most important thing in a call is a correct spectrum of detailed organized transcript of a recorded call. The more we venture into the usage of the tool, we encounter problems like some of the data are missing, the call content, and most especially some other needed details to help reviewers like us. The tool needs some adjustment for beautification in order to really make the best outcome in reviewing a call. **Recommendations to others considering Observe.AI:** My advice is to really explore the tool in order for you to gain lots of new knowlegde. **What problems is Observe.AI solving and how is that benefiting you?** The problem we incounter is not that highly of a big, but the only problem is that some data in the observe.AI is not in the tool. And to what I have observe in my previous call is that the said problem is no longer visible. ### 38. It is a very amazing and Detailed Oriented **Rating:** 4.5/5.0 stars **Reviewed by:** Noah Q. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Observe.AI?** I love the statistics of the program. It is very organized and user friendly. The user interface is relatively easy to follow and has many recordings to help you get better at your job. **What do you dislike about Observe.AI?** That the program isn't always accurate; when looking back at reviews, the program does not always gets the words spoken correctly. **What problems is Observe.AI solving and how is that benefiting you?** Keeping track of things and providing me a lot of information to help me improve my craft. ### 39. observe is very easy to use and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Esabel M. | quality control, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Observe.AI?** The helpful filters and tools that make it easier to find the calls I need to find. **What do you dislike about Observe.AI?** i dislike that when i go to evaluation and go back to calls i have to reset my filters, **What problems is Observe.AI solving and how is that benefiting you?** Observe is benefiting me by giving me all the right tools to do my job to the best of my ability swiftly and efficentaly. ### 40. I highly recommend observe.ai to everyone because it's very organize and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Faith Honey F. | Assistant Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Observe.AI?** The most helpful about observe.ai is that helps businesses boost agents performance by checking their work and giving feedback that leads to a better customner service experience. **What do you dislike about Observe.AI?** The least helpful about observe.ai is that it lacks a little bit of options like putting N/A instead of the real reason of the mark down. Also, sometimes the transcrip of the call is cut. **Recommendations to others considering Observe.AI:** My advice to everyone who is using observe.ai is that we need to still explore every part of it.We still need to follow the proper way or guidelines that our or organization is giving. We need to properly check every calls and give the approriate score and reasons. **What problems is Observe.AI solving and how is that benefiting you?** Usually the business problem that we are solving is about medicare advantage for senior citizen. We help businesses check if their agents are following the guidelines they give. ### 41. that transforms contact centers by embedding AI into customer conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Charmane S. | Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Observe.AI?** observe.ai is helpful when ti comes to evaluating calls if assurance is not available and also most of the calls are evaluated in observe.ai We help Contact Centres optimize customer, agent and user experience to ultimately thrive. The all-in-one quality assurance and improvement platform. **What do you dislike about Observe.AI?** dislike about observer.ai is sometimes the evaluated time is not complete. aims to address this challenge by enabling customer-facing teams to gather more complete data into customer needs **Recommendations to others considering Observe.AI:** easy to use and accomodating also. **What problems is Observe.AI solving and how is that benefiting you?** all my contact id's that dont have transcript i can evaluate it on observe.ai. Learn how enterprises have enhanced agent performance and improved customer experience with Observe.AI. ### 42. Very useful and it gets your work easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Justin Mayne C. | Assistant, Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Observe.AI?** One of the important thing with observe.ai is that it comes with transcriptions that helps your work easier in terms of locating the important discussions of the plan the agent is offering to the beneficiary. **What do you dislike about Observe.AI?** The least helpful with observe.ai is that some of the transcripts are not accurate and some of the lines of the agent are missing. Also other contacts IDs that must be audited are not yet uploaded but other than that, it really helps a lot. **Recommendations to others considering Observe.AI:** My advise to others in considering Observe.ai is make sure to explore Observe.ai's program because it makes your work easy and convenient. It is very helpful in finishing your evaluations and audits. Transcriptions are already given and you can easily locate timestamps. **What problems is Observe.AI solving and how is that benefiting you?** Observe.ai helps me with locating the important discussions of the plan the agent is offering to the benefiary. It also helps me with assessing my audits and locating timestamps. ### 43. Observe.AI has made interaction analytics easy for us **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley H. | Director of Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Observe.AI?** The ease of use is unmatched. I have worked on more complex platforms, Observe.AI does the heavy lifting for you so you can focus on the insights. **What do you dislike about Observe.AI?** Some parts of the platform are not as mature as others. I do not like the lack of repeat call journeys, customizable moments, and customizable proximities. **What problems is Observe.AI solving and how is that benefiting you?** What drives our customer confusion, escalations, and complaints ### 44. Observe.ai is user-friendly and makes your task easy while you're being productive. **Rating:** 5.0/5.0 stars **Reviewed by:** Leo B. | Quality Assurance Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2022 **What do you like best about Observe.AI?** The easy navigation and the convenience. I've been using different platforms throughout the years but Observe.ai for me is the best. It helps us users do our job efficiently. Easy logging in is also one of the best parts for me. **What do you dislike about Observe.AI?** Almost all the suggested answers were wrong. Our task is to evaluate calls from our agent and some of the suggested evaluations from Observe.ai were incorrect so we must put some notes on why we choose otherwise. **Recommendations to others considering Observe.AI:** Just enjoy the app. App itself is perfect for work. Observe.ai makes your job a lot easier. App itself is hassle-free and you can log in easily since it is a user-friendly app. However, avoid following some suggested evaluations since some of them are incorrect. **What problems is Observe.AI solving and how is that benefiting you?** Evaluating long calls from our agent and made realized Oberserve.ai makes our evaluation or work more efficient. I realized that we should not stress ourselves listening to long calls since Observe.ai will help us with the help of the transcriptions. ### 45. Observe.ai Review **Rating:** 2.5/5.0 stars **Reviewed by:** Crista Emmanuelle Z. | Assistant Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Observe.AI?** The functionalities are good and the search engine works alright. I evaluate Medicare Advantage calls with this tool and having multiple options to search is convenient. **What do you dislike about Observe.AI?** The transcriptions needs a lot of work. In my field, there are times that we work with multiple tools and it would be convenient if there is a way to collectively have connected calls. The system is glitchy at times and I don't know if this is a problem with assurance but sometimes the uploads are incomplete. **Recommendations to others considering Observe.AI:** The accessibility is amazing. As per firsthand testimonies, administration of the system is particularly easy. Very user friendly and each of the features serve a very specific purpose. **What problems is Observe.AI solving and how is that benefiting you?** The convenience of being able to edit and review the evaluations that we do is very convenient. Having this information firsthand has helped a lot with calibrations within our team and has kept us informed of the errors tha we have. ### 46. Very good in assisting tracking the quality of customer service that is being provided to callers **Rating:** 4.0/5.0 stars **Reviewed by:** Maryann P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Observe.AI?** When done correctly, It assist in seeing where certain parts of conversation happen, such as demographic confirmation **What do you dislike about Observe.AI?** I use it just to monitor calls, so there is nothing that I can say I dislike **What problems is Observe.AI solving and how is that benefiting you?** As stated previosuly there will be times where it registered that foul language was used, but there was not ### 47. It has been able to help us be fast at QA **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan C. | Senior Manager of Member Service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Observe.AI?** We are faster at doing our QA evaluations. Centralized location for most common mistakes on evaluations. **What do you dislike about Observe.AI?** There were a lot of things promised before we signed contracts that still haven't been delivered 18 months later and now the prices for those things will go up. We were told we would have emails and chats in OAI by 2/2021 and we just got chat but still no email and we will have to pay for a multichannel license. I think it should have improved analytics to show more trends proactively instead of us having to make all the moments. **What problems is Observe.AI solving and how is that benefiting you?** There are some analytics it can do on 100% of the interactions flowing into OAI instead of a person listening to a small sample size of calls each week. ### 48. Feedback for observe.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Rasiel G. | Quality Assurance Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Observe.AI?** The most helpful about ai, is that I don't need to listen the whole calls , if I missed to check something. They provide all the shortcuts , that makes our work easy. **What do you dislike about Observe.AI?** There are times that the transcript is not accurate for the recording and not only that but also there are times that the calls is not completed when we compare it to the assurance recording. **What problems is Observe.AI solving and how is that benefiting you?** They added new features the " yes or no recommendation". We can easily check if the agent disclosed the said disclosure and we can easily determine the if the agent say it correctly. Which I found it difficult before to detrmine the agent mistakes . ### 49. A VERY USEFUL TOOL **Rating:** 4.0/5.0 stars **Reviewed by:** Jeanine - Pauline M. | ASSISTANT QUALITY ASSURANCE, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Observe.AI?** WHAT I LIKE ABOUT THE OBSERVE AI TOOL IS THAT IT CAN HELP YOU DETERMINE HOW TO RATE THE AGENTS IF THEY WERE ABLE TO FOLLOW THE GUIDELINES AND PROPER FORMAT IN DEALING WITH BENEFICIARIES. **What do you dislike about Observe.AI?** WHAT I DISLIKE ABOUT THE OBSERVE AI IS THAT IT SOMETIME CAN TAKE ALOT OF YOUR TIME IN DETERMINING THE MISTAKES OF AGENTS IN DOING THEIR EVALUATIONS WELL. BUT IT IS ALSO HELPFUL AT THE SAMETIME. **Recommendations to others considering Observe.AI:** WHAT ADVICE I CAN GIVE TO THOSE WHO ARE LOOKING FOR OBSERVE AI IS THAT, THEY SHOULD BE DILIGENT IN EVERYTHING THAT THEY DO ESPECIALLY IN EVALUATING CALLS SO THAT THEY CAN GRADE THE AGENTS WELL. **What problems is Observe.AI solving and how is that benefiting you?** THE PROBLEMS I ENCOUNTERED WITH THE OBSERVE AI TOOL IS THAT THERE ARE CALLS THAT ARE INCOMPLETE AND ITS SO HARD BECAUSE THERE IS NO WAY WE CAN DETERMINE THE CONTINATION OF THAT SAID CALL. ### 50. Observe.AI is very convenient to use. Although, it needs more updates to make it perfect. **Rating:** 5.0/5.0 stars **Reviewed by:** Gerald F. | Assistant Quality Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Observe.AI?** Since I do call auditing, I love how it identifies agent and shopper in the transcript. But since this tool is not that perfect yet, I also use Assurance web to cross-reference. **What do you dislike about Observe.AI?** There are times that some calls are incomplete in this software and I needed to use a secondary tool to continue auditing my assigned call IDs. I would suggest that the developers work on making updates for this to make this tool perfect for my job as a Quality Auditor. **Recommendations to others considering Observe.AI:** No recommendations at the moment. **What problems is Observe.AI solving and how is that benefiting you?** Observe.AI is very usefool when our secondary tool is not working properly as it should. When issues occur on other tool that we use, Observe.AI makes us continue do our job without compromising our productivity at work. ## Observe.AI Discussions - [What is the best way to use this tool to have more accurate and quality results in a short matter of time ?](https://www.g2.com/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time) - 2 comments, 1 upvote - [Can I use this tool in promoting quality work to other people in our community?](https://www.g2.com/discussions/can-i-use-this-tool-in-promoting-quality-work-to-other-people-in-our-community) - 2 comments, 1 upvote - [Is there any other way to retrieve of find the date of the call back?](https://www.g2.com/discussions/is-there-any-other-way-to-retrieve-of-find-the-date-of-the-call-back) - 1 comment, 1 upvote - [What is the best way to maximize the speed limit (3x) of the tool especially in evaluating calls?](https://www.g2.com/discussions/what-is-the-best-way-to-maximize-the-speed-limit-3x-of-the-tool-especially-in-evaluating-calls) - 1 comment, 1 upvote - [How would I navigate Observe.AI as a first time user?](https://www.g2.com/discussions/how-would-i-navigate-observe-ai-as-a-first-time-user) - 1 comment, 1 upvote - [View Observe.AI pricing details and edition comparison](https://www.g2.com/products/observe-ai/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+16%3A40%3A31+-0500&secure%5Bsession_id%5D=2d8b8a03-be23-4a5a-b286-b4bb71aac082&secure%5Btoken%5D=10c2452bb24a27b7ebf30d973c811b05201244808c4894c3309c385f61a3303d&format=llm_user) ## Observe.AI Integrations - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Box](https://www.g2.com/products/box/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [interCOMM](https://www.g2.com/products/intercomm/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [Workday Platform](https://www.g2.com/products/workday-platform/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Observe.AI Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Generative AI** - AI Text Summarization - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Testing - Contact Center AI Observability** - Live Interaction Analysis - AI Behavior Validation - AI Conversation Simulation **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Contact Center AI Observability** - Intent Tracking - Automated Root Cause Analysis - AI Performance Analytics **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Infrastructure - Contact Center AI Observability** - Channel Fidelity Monitoring **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Observe.AI Alternatives - [Level AI](https://www.g2.com/products/level-ai/reviews) - 4.6/5.0 (211 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (579 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews)