--- title: Observe.AI Reviews meta_title: 'Observe.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 252 reviews by the users' company size, role or industry to find out how Observe.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 252 scale: '5' date_modified: '2026-08-05' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Observe.AI Reviews **Vendor:** Observe.AI **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.6/5.0 **Total Reviews:** 252 ## About Observe.AI Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. ## Observe.AI Pros & Cons **What users like:** - Users value the **ease of use** of Observe.AI, streamlining tasks and enhancing overall efficiency. (26 reviews) - Users value the **efficiency** of Observe.AI, which streamlines agent evaluation and enhances customer interactions effortlessly. (20 reviews) - Users find Observe.AI's **helpful features** enhance call analysis, streamline coaching, and improve collaboration significantly. (19 reviews) - Users appreciate the **advanced AI capabilities** of Observe.AI, enhancing coaching efficiency and improving agent performance. (16 reviews) - Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through intelligent insights and suggestions. (16 reviews) - Users value the **high accuracy** of Observe.AI, enhancing both call evaluations and customer interactions effectively. (15 reviews) - Users value the **advanced analytics** capabilities of Observe.AI, enhancing business development and providing deeper insights. (10 reviews) - Evaluation Process (10 reviews) - Conversations Management (9 reviews) - Innovation (8 reviews) **What users dislike:** - Users report **accuracy issues** with Observe.AI, noting incomplete transcripts and inconsistencies in detected keywords. (16 reviews) - Users experience **inaccuracy in transcriptions** with Observe.AI, leading to confusion and incomplete information from calls. (15 reviews) - Users face **inaccurate data analysis** with Observe.AI, leading to ineffective customer interactions and lost trust in the service. (12 reviews) - Users report encountering **call issues** with Observe.AI, including missed captures and poor audio clarity affecting performance. (7 reviews) - Users find the **missing features** of Observe.AI frustrating, limiting their ability to effectively manage and analyze data. (7 reviews) - Learning Curve (5 reviews) - Limited Features (5 reviews) - Accent Recognition (4 reviews) - AI Performance (4 reviews) - Inadequate AI Capabilities (4 reviews) ## Observe.AI Reviews ### 1. Great product with many benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Observe.AI?** Friendly interface Great Customer Service Evaluations, Coaching, and Comments Ability to customize scorecards Quickly perform audits Ability to pull calls based on keywords **What do you dislike about Observe.AI?** Not being able to break it down by agent once you have created your team. **What problems is Observe.AI solving and how is that benefiting you?** Before Observe.AI we were manually having to pull each call and fill out a scorecard we built in excel. This product has allowed us to quickly pull calls and score them and then review and coach our team. ### 2. Great components of evaluation of calls. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Observe.AI?** Customizable evaluation forms and gathering all of it for coaching sessions **What do you dislike about Observe.AI?** Agents should be able to get an email , pdf o rreport of their eval results and coaching session form. **What problems is Observe.AI solving and how is that benefiting you?** Agent performance and quality of calls ### 3. Demonstrated focus on CX from Day 1 **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica W. | Co Host, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Observe.AI?** Dedicated team and process. Alignment to our needs and goals from the beginning. We may not be their biggest clients but they treat us like we are. We do not feel like they are a vendor, but a true partner that is aligned with our goals and needs. The implementation process was by far one of the most efficient and thorough we have had with a partner/vendor. **What do you dislike about Observe.AI?** Product is still growing. While I wish everything I want was already built, their development team is very responsive and we have seen releases pushed quickly **Recommendations to others considering Observe.AI:** Spend the time and the money to have a team internally who will become your SME and super users, you will realize full value quickly by making this investment **What problems is Observe.AI solving and how is that benefiting you?** We needed ACTIONABLE data intelligence on the patient's needs and why a prospective patient would move forward or not. We also needed second to none quality of our agents. Using the tool we can quantify both and tie the incremental improvements to the business outcomes/KPIs ### 4. Very Good Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Observe.AI?** They go the extra mile to help their clients during the setup. **What do you dislike about Observe.AI?** Complex pulling information for our 3rd party tech to Observe AI. **What problems is Observe.AI solving and how is that benefiting you?** Call center performance review and overall insight to customers. ### 5. Organized, and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Observe.AI?** I like that it is easy to filter and find specific calls quickly. **What do you dislike about Observe.AI?** The moments captured in calls isn't always accurate. **What problems is Observe.AI solving and how is that benefiting you?** It is helping me monitor and evaluate the call center, making sure they are maintaining the highest level of quality to our customers. ### 6. I am enjoying discovering all the features and capabilities that are offered on the Platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Lana R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Observe.AI?** I like the ability to target and identify instances. The platform tracks 100% of the data. The filters allow to target that data and identify trends and other points of interest quickly and easily. The visuals such as the timelines and transcripts allows a complete and quick view all in one place. **What do you dislike about Observe.AI?** There are still many aspects of the platform that are manual that if they could be automated to an extent, would streamline the processes of navigating through the platform. **What problems is Observe.AI solving and how is that benefiting you?** Even with the manual functions, working in the platform is a time saver. Once I got my Flow, I was able to complete my daily task in less time. I was able to monitor longer time duration calls in less time. The transcripts and the moment snippets really aid in a more efficient process. ### 7. Innovative Voice AI Tool that is revolutionizing how calls are examined, graded and coached **Rating:** 5.0/5.0 stars **Reviewed by:** Melquin T. | Global Quality Assurance Director , Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Observe.AI?** With Observe. AI, we have found a great partner to do business with. The ease of implementation, how easy it is to work with them and how quickly the tool can be integrated with other solutions are value adding points we treasured. The best part is the moments feature, which is super easy to use and very user friendly. The AI aspects come to live when you see the auto suggest feature built-in within the moments, which identifies what sentences and key words are showing up the most.. This makes it easy for users to identify the key phrases to add to the criteria you want to create and customize with just few clicks. **What do you dislike about Observe.AI?** Data export features could be better sorted out. We need to share results and data to different leaders in the organization as well as external clients and right now it's not easy to extract data. Ideally you want to be able to customize the reports, their look and feel and showcase the results and highlights you want, but it is just not easily possible. It is thankfully being solved for and we appreciate this. It would also be cool if the AI could be integrated with solutions like Tableau or Power Bi to enhance reporting to a new level. **Recommendations to others considering Observe.AI:** Ensure audio is in Stereo. The tool works best with solid metadata and audio bit rate should preferably above 32 KBPS but it still works fine with less than that. **What problems is Observe.AI solving and how is that benefiting you?** We are using the tool to analyze CSAT data to determine how it correlates with the actual call experience we heard the consumer received. Call performance improvements have been obtained thanks to its coaching feature and the ability to evaluate the calls directly within the tool. Quality and Compliance improvements have also been achieved by using the leaderboard and scorecard features, since they make it easy to track performance over time, thanks to its flexibility to search for data over different date ranges. We also use it to detect Legal mentions that could impact our brand. For one of our clients we use it track and improve conversions and sales and we have successfully used the tool to identify new markets we can service. Productivity and process efficiency have also been positively impacted, thanks to the evident time savings achieved with the integration of the QA scorecards and the accuracy of the transcripts. ### 8. Great Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Observe.AI?** - Can be customized to the company needs - User friendly -Helps the users to identify areas of improvements on their team -Very responsive Team **What do you dislike about Observe.AI?** It takes some time to get the tool where it needs to be **What problems is Observe.AI solving and how is that benefiting you?** - The tool has helped my team abide by our policies and procedures, such as dead air and hold time violation ### 9. Excellent quality management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Observe.AI?** 100% of the calls are recorded. The transcriptions are better than expected. The search-ability in the platform is user friendly and quick to find calls. The moments feature is very useful in finding trends. **What do you dislike about Observe.AI?** Deactivated agent calls are not saved. We have high turnover in our department so this presents a challenge. **Recommendations to others considering Observe.AI:** Best in the market for quality management. Top features: 100% of calls recorded, transcriptions, search ability and ease of scoring **What problems is Observe.AI solving and how is that benefiting you?** With the pandemic we were able to track all calls that were covid-related with moments. Observe enabled us to have 100% of our calls recorded. It has increased the number of calls scored as well as decrease the time it takes a score a call. ### 10. insightful, detailed, a whole new world of analytics., focused view on defined moments. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Observe.AI?** being able to plot moments on calls to track instances., we are able to pick up larger sample to review., focused coaching session setup., dashboard for both TL and Agent and now showing trends as historic view. Seems like a one stop shop for everything. **What do you dislike about Observe.AI?** Need some refinements that we have already discussed with the Observe team and are at play. I think making if more 'Eye Friendly" with some color and graphs would be more engaging. **What problems is Observe.AI solving and how is that benefiting you?** Agent behavior that are low hanging fruits for us that can easily address efficiency issue with agents. Currently we're addressing AHT., and are able to show good improvement in the last few months. ### 11. Speech analytics technology to ease the day to day monitoring. **Rating:** 4.5/5.0 stars **Reviewed by:** Natalia D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Observe.AI?** Easy to use, user friendly, customizable and reports are graphic. **What do you dislike about Observe.AI?** Somehow the system does not transcribes accuratelly 100% of the call, there isn't an option to separate caller from receiver yet (however it's one of the improvements we want to see soon.) the implementation could be more smooth **What problems is Observe.AI solving and how is that benefiting you?** Evaluate 100% of calls and make the feedback in realtime. Minimize the errors. ### 12. I love using this tool for coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda H. | Sr. Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Observe.AI?** we can narrow down our search depending on what we are looking for **What do you dislike about Observe.AI?** the only thing I dont like is sometime the transcripts dont match the calls **What problems is Observe.AI solving and how is that benefiting you?** it's easy to see what may be causing high call volume, for example, how many calls are we getting relating to W2's ### 13. The "Analyze" feature has changed the way we audit calls **Rating:** 5.0/5.0 stars **Reviewed by:** Hector V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Observe.AI?** Two features: Analyze and Explore. I do like both features because it helps a lot with the efficiency and accuracy when capturing what both (Customer and Agent) are saying. **What do you dislike about Observe.AI?** When switching over different teams, the filters do not keep/stay selected. **What problems is Observe.AI solving and how is that benefiting you?** Negative sentiment from Customers, incorrect payment procedures, Agents not using scripts for specific policies. ### 14. For me using the Observe.AI is the fastest way of evaluate my Agents. **Rating:** 5.0/5.0 stars **Reviewed by:** Katiusca M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Observe.AI?** That all the information you need is in one page. i like the way i can handle my calls, they way its organize , and the way its show me what i need to find and how i like it. is the most important program right now for us. because it has everything we need to do our job. **What do you dislike about Observe.AI?** So far nothing.i like everything. for me is good. i think that this program makes things better than before. **Recommendations to others considering Observe.AI:** 100% because it's make my job easy. **What problems is Observe.AI solving and how is that benefiting you?** Its way of finding what we need fast. The Auditory is more easy to create. *Finding error in the calls. *Finding what the agent are and are not doing. ### 15. Extremely excited and pleased with ObserveAI **Rating:** 5.0/5.0 stars **Reviewed by:** Susana B. | Quality Assurance Enterprise Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Observe.AI?** ObserveAI provides several other enhancements and tools that most speech analytic systems do not have the capabilities or desire to provide. A one stop shop for everything needed for Quality and Operations needs. Absolutely love the passion and desire from the vendors developers and sales managers to make this a more attractive system. Several new features done in a short period of time **What do you dislike about Observe.AI?** No complaints thus far. Launching of ObserveAI has been perfect! We receive Great organized support from our implementation Manager and our assigned Customer Relationship Specialist. **What problems is Observe.AI solving and how is that benefiting you?** ObserveAI has allowed my QA team to navigate and complete monitors at a faster pace. Additional filters were added that were requested by my reps to allow them to easily find specific calls for different clients. ### 16. Very Intuitive and User Friendly Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Vineet K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Observe.AI?** Its User Interface and Customer Service. Fairly strong AI Engine Fastest Speed to tool deployment across all the vendors Tool is pretty inituitive to use and can be used by People who have no Analytics background at all to cater to their needs. Team is great, full of energy and always ready to help. **What do you dislike about Observe.AI?** 1) On Prem Setup is not available, which becomes little tricky to manage at times. 2) Very Limited Language capability, which is not a big concern for me at the moment, but at some point this will become challenging becoz of the clientele we cater to **What problems is Observe.AI solving and how is that benefiting you?** 1) Reduction in AHT 2) Quick Insights in terms of how are agents are performing AHT Reduction trends are visible with decline in Non Value Add activities like Silence and Hold, overall Call duration remaining same. We have projected 3% HC reduction within 1st 2 months post the systems Go live and are on the way to achieve it. ### 17. Enhance your Quality and Business review process! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Observe.AI?** Extremely easy to use. Set up and training were quick and efficient. The system allows us to do more than standard quality review. We are able to build moments to look at our business processes with the same eyes as our customer interactions. Customer Support is professional and top notch. Reliability is consistent with great contingency. If ever there are issues we are notified quickly. So far no outage issues. **What do you dislike about Observe.AI?** Not a dislike but a request. We are looking forward to more granular reporting. This is current in process with Observe. **Recommendations to others considering Observe.AI:** Ease of use and support is impeccable. Use if for more than just quality. It has so many additional use cases. **What problems is Observe.AI solving and how is that benefiting you?** Totally rebuilt our quality program. We enhance our training program for both New Hires and Up Training. We are able to spend equal time reviewing our business processes and have made significant changes to the way we do business based on Observe. ### 18. API doc of Observe **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2021 **What do you like best about Observe.AI?** The clarity and precise of the API documentation is quite good. It is easy for testing and implementation in Postman and other Python environment. Following the API doc steps, it is very easy to set up the test API. **What do you dislike about Observe.AI?** No error examples are in the API. It can be helpful to list several error code or the range of fields. This will further help avoiding errors in deployment. **Recommendations to others considering Observe.AI:** Observe.AI is doing great in speech recognition. Their product is a API that helps our team to extract insights from dialogue between agents and customers. **What problems is Observe.AI solving and how is that benefiting you?** Trying to use the API to retrieve data of agent talking script. The API provides the content of agent-customer dialogue, which contains informative features to later business analysis and modeling work. ### 19. The Observe AI tool has been of great help in driving improvement in customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Observe.AI?** The Observe AI tool has helped me greatly in reducing the time that I take to evaluate the calls, the moments that pinpoint the exact time that a key aspect of the interaction was completed as well as the transcript decreases the possibility of having to relisten if I forgot to highlight something on the call. The Analyze tab helps me to track an agents trend based on the words spoken on a call, which can then be "nipped in the bud" during coaching and being proactive before it becomes a client complaint. **What do you dislike about Observe.AI?** The only areas lacking are reporting and live monitoring. **Recommendations to others considering Observe.AI:** The Observe AI tool is great option to consider when looking into the speech analytics industry. The staff is reliable, always checking in and do their best to satisfy the needs of their clients. The tool itself has variety for tracking just about any occurrence and is always learning; therefore, providing more accurate analysis. It will save you time that can be better used developing agents rather than scoring them continuously and the coaching sessions held can be more detailed to drive improvement based on the information that the tool gathers for you without having to listen to every call taken, **What problems is Observe.AI solving and how is that benefiting you?** The tool has helpful in improving the quality scores as the moments from all the calls the agent has taken as well as the calls evaluated provide a great trend analysis that is incorporated in coaching sessions. The consistent and more in debt feedback from these sessions have shown the agents improving. ### 20. QC team lead **Rating:** 5.0/5.0 stars **Reviewed by:** Naushad S. | QC team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Observe.AI?** The transcription and able to locatecall **What do you dislike about Observe.AI?** There are no dislikes to the systemgreat. **Recommendations to others considering Observe.AI:** Awesome navigation and word search. **What problems is Observe.AI solving and how is that benefiting you?** It gives the call in a quick process and makes the grading simpler. ### 21. Great communication and repore with my account manager has allowed the continual use and success. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Observe.AI?** Open communication with my account managers allows me to bounce ideas and get upgrades implemented quick and efficiently. The amount of calls I am able to listen to in a week allows me to have real time conversations with my reps in hopes of prepping them for a better for the next call. Another great feature is the ability to connect the scorecard to the call, I find this to be particularly important because it is key for and agent to know what areas exactly they need to focus on. It's like having a play by play for each call, I am able to make comments in the each area of the call in the specific metrics. **What do you dislike about Observe.AI?** There are some small areas within the scorecard that could be more user friendly, specifically within the scorecard. When an agent logs in to view his scorecards they have to scroll all the way to the bottom of the page and then scroll to the side in order to view the rest of the scorecards. A better view in my opinion i to have a list (similar to the list in evaluations) that way they are able to see all scorecards, click on them and see all details pertaining to the call. Making the system user friendly is key to getting agents to proactively going into Observe.Ai in order to take full advantage of the resources. Another small piece of Observe.Ai that i don't use is the transcripts, they are always way of and unreliable. Another area that I found not to be so reliable is the moments, I have spent a lot of time fixing and reporting missed metric but it just seem like a never ending battle. Some recommendations that I would find very helpful is getting the transcript issue fixed, and I think by doing that the moments issue will be fixed as well. **Recommendations to others considering Observe.AI:** Some recommendations that I would find very helpful is getting the transcript issue fixed, and I think by doing that the moments issue will be fixed as well. Another recommendation that would be very helpful is adding an email trigger to the agent when a call is scored, this way they are able to go and view it in real time allowing for a better coaching session or if the agent needs additional feedback on why the call was scored the way it was. I believe that having open communication allows for better results, if the agent is getting real time feedback they are more likely to implemented next call since it is fresh in their head. This has also been a request that my own agents have asked for, as I always encourage them to be pro active. **What problems is Observe.AI solving and how is that benefiting you?** The biggest problem I faced was the number of calls that I was able to listen to a month. I went from listening to about 52 calls a month to over 200 calls. The biggest benefit is being able to provide more feedback to the reps and opens up more coaching opportunities. The coaching sessions are something new to me by I have already begun to see benefits from this feature. I am able to keep track of all coaching opportunities in one place making it easily accessible for myself and the agents. ### 22. The game-changer in CX Automation! **Rating:** 4.5/5.0 stars **Reviewed by:** Dean H. | Quality Assurance Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2020 **What do you like best about Observe.AI?** Wow, this is a hard one. All the Features are truly beneficial but; I would have to say, my favorite feature of OAI is 100% automation! In the traditional BPO industry, a Quality Assurance/Compliance Team is only able to audit roughly 4-6% of all calls taken yearly but, with OAI the bridge is sure crossed! What does that mean for an organization? It means more customer insights on what your customers enjoy and, you also identify what needs to be fixed, to increase your customer base. It also means that you do not miss a single agent trend as now you are seeing every interaction that is handled. **What do you dislike about Observe.AI?** I would not say "dislike" but, the one feature I am looking forward to seeing being launched is live call guidance. This would truly assist agents that are working on compliance based accounts and, it would be a total 360 for the call monitoring process. You are not just getting results, the tool would be producing your results. # further Game-changing# **Recommendations to others considering Observe.AI:** If you are looking for the tool to enhance and improve customer satisfaction whilst fostering improve agent results, Observe AI is your stop. **What problems is Observe.AI solving and how is that benefiting you?** Some of the issues that the tool is currently assisting with providing a resolution to are: 1. Reduction in compliance issues. With the 100% automation, we can identify ALL compliance-based opportunities and put together fixes for them before there are any potential escalations. 2. Reducing agent's learning curve. With the tool, we have created a Robust OJT procedure for new hires and, to be able to see all of their trend and opportunities early on out as opposed to, a sample size, we can identify their strengths and weaknesses and focus fixes to ensure that they are the best at what they do from early on out. This also assists with training as we can see if there is a common theme for new hires and share the insight with the training dept for them to improve. 3. This also assists our clients with business insights through the "moments" feature as we can see what makes our customers happy and vice versa. 4. Reduction in AHT and identifying what are the drivers for high AHT. This narrows down it to an individual, a call type, and we can diagnose fixes where needed. ### 23. Quality Analyst **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Observe.AI?** I like the ease of use. I like that I am able to sort through calls easily. **What do you dislike about Observe.AI?** I wish I could sort calls by language or that there was an indicator of language. **Recommendations to others considering Observe.AI:** Observe Ai is a great way to listen to calls. It is easily accessible and can be easily filtered to narrow your search. **What problems is Observe.AI solving and how is that benefiting you?** It's quick and efficient. Even if the chat transcripts arent 100% accurate you are able to easily find the portion of the call you are looking for. ### 24. It has changed our experience with audits for the better! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Observe.AI?** Quick responses, ease of use, ability to review/evaluate a call from the same screen as listening to the call. I also feel that the support from out account success manager, LISA has been superb! **What do you dislike about Observe.AI?** Dislike - nothing so far - every time we have ideas - we've been able to work out ways to make them work. Not too much else to dislike- I would like to also like to see if we can have filters saved for future searches - or a saved search so as to not have to re-choose all options again. Currently would like the option for multiple people to evaluate the same call individually. **What problems is Observe.AI solving and how is that benefiting you?** Solving the problem of evaluations not being done in a timely manner. Benefit is that evaluations are saving TONS of time, and can see follow up on coaching sessions! ### 25. Great app **Rating:** 5.0/5.0 stars **Reviewed by:** Ana S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Observe.AI?** The ease of listening to parts of calls. **What do you dislike about Observe.AI?** I do not dislike it because so far it has covered my needs. **Recommendations to others considering Observe.AI:** I recommend using it because it is a complete tool where I can evaluate all kinds of calls and carry out specific searches. in the same way, read directly the conversation of agent and consumer **What problems is Observe.AI solving and how is that benefiting you?** I have been able to complete the evaluations of my agents and it has helped me to carry out specific searches. ### 26. MARS SURVEY **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2020 **What do you like best about Observe.AI?** I love the fact that it transcribes calls. I also love the different filter options. It makes it streamline and easy to find the types of calls you need. **What do you dislike about Observe.AI?** its hard to get a hold of anyone for help. Or its hard to understand what we can get help with. When we reach out to our contact, sometimes the issue will be something he can help with or he will tell us it is IT ... hard to determine the difference. **Recommendations to others considering Observe.AI:** There is so much this tool is able to do that I'm sure I am just not aware of. It is very powerful and very "smart". I think they could have user friendly guides and wish they had more training in place. **What problems is Observe.AI solving and how is that benefiting you?** Random redaction makes it difficult to listen to imperitave parts of the call. Also, the monitor form portion still needs to be improved to allow tabbing. Clicking with the mouse for each individual question is time consuming and outdated. ### 27. Moxie PC and Observe **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Observe.AI?** The ease of use for my quality assurance team. **What do you dislike about Observe.AI?** I have nothing bad to say about Observe.Ai. **What problems is Observe.AI solving and how is that benefiting you?** I have been able to listen to a higher volume of calls and specifically pick what I am listening to and Observe will find it. ### 28. Really amazing tool that can generate tons of insight which is very useful for the bussiness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Observe.AI?** i like how we can customize the moments created and see a quick insight using the scorecard dashboard. **What do you dislike about Observe.AI?** i dont like how the date is formatted in raw data, it give us a hard time to manage the data. **What problems is Observe.AI solving and how is that benefiting you?** we have done AHT analysis and Sales Use Case and it help us to save more money for the business ### 29. Awesome Product **Rating:** 4.5/5.0 stars **Reviewed by:** Diamante W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2020 **What do you like best about Observe.AI?** That you can view the transcript and see the moments right on the call without having to flip between multiple screens or listen to a long recording to find what you are looking for. With the new QA forms this is even better and cuts evaluation time down by more than half! **What do you dislike about Observe.AI?** That the Ai is not yet sophisticated enough to accurately translate somethings. Also that the logic for the moments does not include 'or' logic which makes it so that multiple moments have to be created rather than a single comprehensive one. **What problems is Observe.AI solving and how is that benefiting you?** Time it takes to complete evaluations. Time to analyze a call for problems, etc. has also been reduced. The transcript also helps clarify what was said and may assist with accents. ### 30. Observe.AI Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2020 **What do you like best about Observe.AI?** Love having the ability to track down obscure customer insights and am excited to get up and running with the QA evaluation forms. **What do you dislike about Observe.AI?** The transcriptions could perhaps be a bit more accurate and would like to have both "and" and "or" logic for the moments. **What problems is Observe.AI solving and how is that benefiting you?** We are surfacing hard-to-find customer insights and improving our QA process. ### 31. No Comparison **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Observe.AI?** From sales to implementation. From speech translation to coaching. Observe outperforms all competitors **What do you dislike about Observe.AI?** No complaints with observe at all. excellent organization. **Recommendations to others considering Observe.AI:** Compare the sentiment and speech to text to others. Then compare how you would partner with observe vs others. **What problems is Observe.AI solving and how is that benefiting you?** Speech to text and the ability to pull data from all interactions quickly by using the text. ### 32. Brand Assurance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Observe.AI?** 100% visibility into experiences. Ability to identify positive interactions and recognize great work, while learning best practices. For the bad, ability to learn what's not working from product to process. In addition, the ease of use. Observe is user friendly and allows customization on the fly as new issues/concerns arise. **What do you dislike about Observe.AI?** Inability to identify multi-step (if/then) moments. Ex. If this and that were both said, identify it within the moment. **Recommendations to others considering Observe.AI:** Leverage Observe.AI's network of consumers. Regardless of industry, a lot can be learned from consumers and their use cases. **What problems is Observe.AI solving and how is that benefiting you?** Compliance related issues. Insurance is a heavily regulated industry. Observe allows us to pickup when words like department of insurance, statute, law, rule, etc. are referenced. This allows us to identify potential regulatory compliance gaps in the business and address. In addition, it allows us to identify complaints and situations where customers aren't happy. This allows us to have a pulse on how consumers are reacting to our product and to improve shortcomings. ### 33. Great adition to our telephony system **Rating:** 3.5/5.0 stars **Reviewed by:** Chris R. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Observe.AI?** The ability to create specific moments to search for within our call center has been a great addition to our call center. **What do you dislike about Observe.AI?** It would be helpful to see the ticket information from our CRM system within Observe.AI in order to link all the info together quickly. **Recommendations to others considering Observe.AI:** Observe has been a great tool for our Quality Assurance team to identify trends and see specific moments. WE can use it for individual reviews for our agents, as well as over scoring for our call center as a whole. **What problems is Observe.AI solving and how is that benefiting you?** We have been able to speed up the rate we can produce Quality Assurance trends. ### 34. Easy QA and Voice Analytics Platform at your fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Observe.AI?** Easy to set up and easy to use QA and speech analytics platform. Great team to work with and customise for use cases for each client **What do you dislike about Observe.AI?** Transcription accuracy when handling regional dialects is lower than when calls are in English but the comparitive scores are higher than other tools **What problems is Observe.AI solving and how is that benefiting you?** We are solving FCR, NPS increase and identifying opportunities on non sales calls. We are in the early stages of implementation and are finding out the benefits of not having QA for conformance ### 35. It makes my job easier **Rating:** 4.5/5.0 stars **Reviewed by:** Romer A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2020 **What do you like best about Observe.AI?** It allows me to go straight to specific parts of a call and focus on whatever part I prefer to listen. **What do you dislike about Observe.AI?** It takes several hours for calls to appear and in some cases all calls are not showing. **Recommendations to others considering Observe.AI:** It takes a couple days to get familiar with the way Observe AI works, so just relax and navigate through it. **What problems is Observe.AI solving and how is that benefiting you?** I'm able to read the transcription of parts of a call I cannot hear properly with my headphones. ### 36. Observe.AI is very user friendly. The work flow is well organized. **Rating:** 4.5/5.0 stars **Reviewed by:** jose M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Observe.AI?** I love that I can listen to the call, I can read what the consumer said and submit the evaluation in the same system. **What do you dislike about Observe.AI?** I don't like wrong redaction. For example: when it redact account number, phone number, and any other type of number. **Recommendations to others considering Observe.AI:** I recommend to use Observe.AI because because your job can become easier. **What problems is Observe.AI solving and how is that benefiting you?** having to listen the call several times because the consumer speaks very low and can submit the evaluation in the same system. ### 37. Excelent expercience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2020 **What do you like best about Observe.AI?** We have the recording and the form to complete the evaluation in the same place so, we don't have go to another place to completed. **What do you dislike about Observe.AI?** So far, I haven't find anything that is not helpful for me. **Recommendations to others considering Observe.AI:** NO comments **What problems is Observe.AI solving and how is that benefiting you?** The fact that I don't have to complete the form all over again if I have made a mistake, I just have to hit edit the form and resubmit. That save me time so much time. ### 38. Very organized and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Francheska A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Observe.AI?** It is a very organized and friendly to use software. **What do you dislike about Observe.AI?** Sometimes the transcription is not as accurate. **What problems is Observe.AI solving and how is that benefiting you?** As a team, we're able to make sure agents are following the proper compliance process when assisting customers. ### 39. Love the advance approach to Quality Management through powerful use of AI. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Observe.AI?** Very intuitive tool, and great partnership with Observe AI. **What do you dislike about Observe.AI?** I wish the machine learning process was faster :) **Recommendations to others considering Observe.AI:** If your leads are overwhelmed with day to day operations that make consistent QM an issue, Observe AI has helped us identify opportunities for efficiency and QM. **What problems is Observe.AI solving and how is that benefiting you?** With Observe AI we will be see more QA adoption with our team leads as it will reduce the amount of time spent listening to phone calls. ### 40. The translation is not 80% correct. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Observe.AI?** It helps to improve the way that we evaluate the call **What do you dislike about Observe.AI?** The translation is not 80% correct. we need a quick report the same day **Recommendations to others considering Observe.AI:** Can we have the option to export the reports into Excel **What problems is Observe.AI solving and how is that benefiting you?** We are reporting by Snippet report in Obseve.AI ### 41. IT will help and enhance your QA Monitoring experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jairo K. | Lead Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about Observe.AI?** We partnered up Observe A.I. for almost three months now and the experience have been great. The company and the team over at Observe A.I is pretty hands-on throughout the whole process to make sure you’re utilizing this amazing tool to its fullest potential. Lisa, our point of contact, has been amazing in guiding us to develop a plan on how we should use it to the best abilities for our team and beyond the normal QA Monitoring process. In the beginning stages Lisa was very involved with the reconstruction of how we do Call Monitors and has helped tremendously with feedback and guidance to make sure the tool works best for us. Since then Lisa and I meet every week to check in and bounce ideas to one another to plan for the future or revisit the current process to see if there’s any enhancement that needs to be done. As of just a couple weeks, we’ve gone live in using this tool day by day and have been seeing positive progress so far with our team in Customer Care. We started to test it out on focusing one area to help improve our survey score, which we started to call “the Empathy Score” and since went live every day the score has only gone up. I’m very impressed with the software on how easy it is to navigate, pull the call, and having complete transparency with what took place with the call. We have some limitations on what we can and can’t do but it’s due to our system restriction with our phone provider on how our calls are recorded. I would definitely recommend Observe AI to any call center that wants to improve with how you monitor calls, its game-changer for sure. **What do you dislike about Observe.AI?** there not much to dislike. I would say the main thing is the reporting, I wish there were more options on reporting to see trends. **What problems is Observe.AI solving and how is that benefiting you?** Saving time with QA Monitorings ### 42. Observe.AI review **Rating:** 5.0/5.0 stars **Reviewed by:** William B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Observe.AI?** The time breakdowns. It helps locate certain area of the call better. **What do you dislike about Observe.AI?** Nothing. Its a great system and I enjoy using it on a daily basis. **Recommendations to others considering Observe.AI:** Observe.AI is a great user friend program . **What problems is Observe.AI solving and how is that benefiting you?** Instead of re-listening to the call, can just read it. ### 43. Observe.AI is easy to navigate through. **Rating:** 5.0/5.0 stars **Reviewed by:** Sean B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2020 **What do you like best about Observe.AI?** Observe.AI is helpful because it is easy to locate the information you are looking for. **What do you dislike about Observe.AI?** I haven't found anything to dislike about observe.AI **What problems is Observe.AI solving and how is that benefiting you?** I am able to locate the information im looking for and also able to read the conversation between a customer and our agent. that is a nice benefit. ### 44. I am happy with aspects of the product but feel some features need to be added to improve it. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2020 **What do you like best about Observe.AI?** The Moments feature makes it easy to visualize the different parts of a call at a glance. **What do you dislike about Observe.AI?** There's no simple way to export data for reporting purposes. **What problems is Observe.AI solving and how is that benefiting you?** It's helped to solve the problem of the limited amount of calls we can get information about with a manual review process. ### 45. Strong partnership to onboard a valuable new AI tool for a call center environment. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Observe.AI?** Observe.AI provides us an in house expert to connect with on a weekly basis. Not only are we discussing how to use the tool in its present format but we are given the opportunity to identify ways for the tool to be improved. The Observe.AI team takes our feedback both into consideration and into action presenting us with an improved tool. **What do you dislike about Observe.AI?** Newer product so not as developed some of the other product options available. **What problems is Observe.AI solving and how is that benefiting you?** We have an improved agent audit and feedback too. Our Customer Service agents have immediate access to their specific calls as well as more frequent feedback on how they are performing to expectations. ### 46. We´re successful with speech analytics from Observe, today and very proud of the teamwork built. **Rating:** 5.0/5.0 stars **Reviewed by:** John Henry M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2020 **What do you like best about Observe.AI?** The presentation of the project, the onboarding process, support 24/7, cutting edge technology, CSM team, and the availability, and service of the whole Observe team. **What do you dislike about Observe.AI?** Escalations to India´s team take long times. **What problems is Observe.AI solving and how is that benefiting you?** Agility, coverage improvement to monitor QA, flexibility to monitor different fronts of interest in the campaings with moments, Observe really bring insights. ### 47. I feel like its no very reliable. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2020 **What do you like best about Observe.AI?** the one thing I like best is the transcription even though they are not 100% accurate. **What do you dislike about Observe.AI?** I dislike the default dates are not the most recent, I dislike how sometimes not all inbound calls appear, I also dislike how when looking for an account you have to reload the page in order for it to be located. **What problems is Observe.AI solving and how is that benefiting you?** its very beneficial that the SSN and card/banking information is redacted, for requests we had to go through a different app to redact this info. **Official Response from Gabi Contreras:** > Thanks for your candid feedback on Observe.AI features that may be a source of frustration for you. We recently allowed default dates to reflect the last seven days, which should be able to solve this problem. In regards to your questions around inbound calls and page loading, we have a few ways that we would be able to help fix this issue for you. We’d love to put you in touch with your customer success representative and help you get what you are looking for from the dashboard. Please reach out to your respective customer success manager or contact us at support@observe.ai for more assistance! ### 48. One of the best Quality AI systems in the market! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Observe.AI?** One of the best Quality AI systems in the market! **What do you dislike about Observe.AI?** I would love the the information to be exportable **What problems is Observe.AI solving and how is that benefiting you?** Observe.AI. facilitates time conservation when auditing calls. ### 49. QC Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Marvita S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2020 **What do you like best about Observe.AI?** Delivery of attentive and friendly client support. **What do you dislike about Observe.AI?** Incorrect transcription of proper nouns. **Recommendations to others considering Observe.AI:** Observe AI executives are engaged and fully committed. They sincerely desire to meet your business needs. **What problems is Observe.AI solving and how is that benefiting you?** Rebuttals have decreased substantially. Analysts are delivering evaluations quickly and efficiently. ### 50. n/a **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Observe.AI?** Being able to jump to different areas of a call. **What do you dislike about Observe.AI?** Not being able to filter clients properly. **What problems is Observe.AI solving and how is that benefiting you?** Disclosure discrepancies ## Observe.AI Discussions - [What is the best way to use this tool to have more accurate and quality results in a short matter of time ?](https://www.g2.com/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time) - 2 comments, 1 upvote - [Can I use this tool in promoting quality work to other people in our community?](https://www.g2.com/discussions/can-i-use-this-tool-in-promoting-quality-work-to-other-people-in-our-community) - 2 comments, 1 upvote - [Is there any other way to retrieve of find the date of the call back?](https://www.g2.com/discussions/is-there-any-other-way-to-retrieve-of-find-the-date-of-the-call-back) - 1 comment, 1 upvote - [What is the best way to maximize the speed limit (3x) of the tool especially in evaluating calls?](https://www.g2.com/discussions/what-is-the-best-way-to-maximize-the-speed-limit-3x-of-the-tool-especially-in-evaluating-calls) - 1 comment, 1 upvote - [How would I navigate Observe.AI as a first time user?](https://www.g2.com/discussions/how-would-i-navigate-observe-ai-as-a-first-time-user) - 1 comment, 1 upvote - [View Observe.AI pricing details and edition comparison](https://www.g2.com/products/observe-ai/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+16%3A53%3A09+-0500&secure%5Bsession_id%5D=bec15d4a-4af0-46df-a503-452f81d36f59&secure%5Btoken%5D=7de26700c49b19ae3106ae253422b3904397f4bf0efa88df58a5a70d65457392&format=llm_user) ## Observe.AI Integrations - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Box](https://www.g2.com/products/box/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [HubSpot CRM Integration for Jira](https://www.g2.com/products/hubspot-crm-integration-for-jira/reviews) - [interCOMM](https://www.g2.com/products/intercomm/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [Workday Platform](https://www.g2.com/products/workday-platform/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Observe.AI Features **** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Generative AI** - AI Text Summarization - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Testing - Contact Center AI Observability** - Live Interaction Analysis - AI Behavior Validation - AI Conversation Simulation **** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Contact Center AI Observability** - Intent Tracking - Automated Root Cause Analysis - AI Performance Analytics **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Infrastructure - Contact Center AI Observability** - Channel Fidelity Monitoring **** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Observe.AI Alternatives - [Level AI](https://www.g2.com/products/level-ai/reviews) - 4.6/5.0 (211 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (579 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews)