Nrby Reviews & Product Details

Nrby Overview

What is Nrby?

Nrby is the smarter way for mobile teams to communicate. Created by veterans of field operations with decades of experience, Nrby is designed to be easy and intuitive to use by field personnel, contractors and managers on mobile, tablet, and desktop. The app features powerful Location Intelligence capabilities, providing executives, directors and managers with a comprehensive overview of all projects, their status, tasks, worker safety and more. For more information please visit: https://nrby.com or email info@nrby.com to learn more.

Nrby Details
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Nrby Community
Languages Supported
English
Product Description

Could you please delete the existing product description and add: Nrby is a location intelligence platform that is changing field service, operations, and customer service teams from being reactive to proactive, driving recurring revenue, realizing organizational efficiency, decreasing operating costs and enhancing customer satisfaction.


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Nrby
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Nrby Reviews

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Nrby team is responsive to feedback, and quick to make changes in response to the feedback they receive. The mobile app is clean, and has a friendly GUI, Uptime is generally not an issue. Being able to visualize events on a map via the "Smart Pins" is extremely useful. It allows us to see things that we may have forgotten to address and respond to those items accordingly. The logo is also very aesthetically pleasing. Review collected by and hosted on G2.com.

What do you dislike?

The reporting/admin portal is clumsy and difficult to use. Reports are generated in a spreadsheet format, with no options to add graphics. Filters do not always apply to the report when you're trying to narrow down requests. It's difficult to access pictures that have been attached to smart pins. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

NRBY is a useful, visual, location based, tracking app that can allow you to accomplish many things across a variety of field service based industries. It can allow you to create work orders, display their location on a map, assign them directly to a tech, and generate reports based on those "Smart Pins" Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nrby helps us track productivity of our techs, and gives us a searchable database for identifying repeat issues.It's also helpful to be able to visualize our problem areas on a map. You develop a broader sense of your company's impact when everything is plotted out on a map. Attaching pictures can allow you to develop a game plan, and gather tools necessary to solve an event before leaving the shop. The software helps us bridge the communication gap between Preventative maintenance, and construction teams, and allows us to implement better accountability procedures. Review collected by and hosted on G2.com.

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Senior Business System Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The simplicity of the App and the ease of use to scale across an enterprise, I previously used Nrby when consulting with a company. The reason we choose Nrby was because we could integrate it quickly with our Salesforce instance. We wanted to be able to track pins back to a particular field service agent. Nrby's API was easy to use and sync with Salesforce every time a pin was dropped and relate it to that agent. As well as syncing information like notes from Salesforce back to Nrby directly under that pin. Review collected by and hosted on G2.com.

What do you dislike?

Nothing about the app but it takes time to bring users up to speed with anything new, just make sure you have a good adoption plan in place!! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Tiral, their team is very helpful and always there to support you. I don't see how you could be disappointed in the product after giving it a try! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted a seamless experience from the backend to the agents in the field. The backend gave management reporting right in Salesforce and not having to go to another app to report on statistics. It also allowed those who support the field agents to make changes directly in Salesforce and sync back to the Nrby app. Review collected by and hosted on G2.com.

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VP of IT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

This software has allowed our technicians in the field to be aware of electrical faults, ensuring our technicians are safe and free of electrocution when climbing a pole or doing pole work. The Geo-Fence and warning system that this software provides when approaching the pole work is invaluable. We were not only using this software for safety, were now using it for other technical assistance in the field. Technicians set an alert using this software when climbing. This alert is timed, and if the technician fails to complete the work within the given time, the technician is called, and if no response, a response team is sent to the technician's location to check on them.

This software and setup have exceeded my expectations, along with built-in flexibility that is in the software

The customer service that NRBY provides is TOP of the LINE. NRBY is very open to Software enhancements with in-depth engineering behind each request. NRBY is a company that works very close with there clients Review collected by and hosted on G2.com.

What do you dislike?

Change is always hard when introducing a new software into the field for technician's to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a test drive you won't be disappointed Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Technicians in the field to be aware of electrical faults, ensuring our technicians are safe and free of electrocution when climbing a pole or doing pole work. The Geo-Fence and warning system that this software provides when approaching the pole work is invaluable. Review collected by and hosted on G2.com.

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