# Nrby Reviews **Vendor:** Nrby **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 10 ## About Nrby Nrby is the smarter way for mobile teams to communicate. Created by veterans of field operations with decades of experience, Nrby is designed to be easy and intuitive to use by field personnel, contractors and managers on mobile, tablet, and desktop. The app features powerful Location Intelligence capabilities, providing executives, directors and managers with a comprehensive overview of all projects, their status, tasks, worker safety and more. For more information please visit: https://nrby.com or email info@nrby.com to learn more. ## Nrby Pros & Cons **What users like:** - Users find Nrby incredibly **user-friendly** , enabling quick adoption and effective decision-making through its intuitive interface. (3 reviews) - Users love the **intuitive layout** of Nrby, making data visualization and collaboration effortless and effective. (3 reviews) - Users highlight the **transformative collaboration** capabilities of Nrby, enhancing communication and coordination for field operations. (2 reviews) - Users commend Nrby for its **transformative communication capabilities** , enhancing collaboration and decision-making in field operations. (2 reviews) - Users value the **transformative collaboration** features of Nrby, enhancing communication and planning for field operations. (2 reviews) - User-Friendly (2 reviews) - Dashboarding (1 reviews) - Features (1 reviews) - Insights Discovery (1 reviews) - Organization (1 reviews) **What users dislike:** - Users note that Nrby can be **quite costly** compared to other available collaboration tools, impacting feasibility for some. (2 reviews) - Users find the **complex setup** challenging, particularly due to difficult navigation and initial configuration requirements. (1 reviews) - Users find the **difficult navigation** of the admin portal frustrating, hindering their overall experience with Nrby. (1 reviews) - Users find the **difficult setup** of Nrby challenging, particularly with initial configurations and navigation of the admin portal. (1 reviews) - Users suggest that Nrby needs to improve their **website design and usability** for a better experience. (1 reviews) - Learning Curve (1 reviews) - Navigation Issues (1 reviews) - Not Intuitive (1 reviews) - Poor Interface Design (1 reviews) - Poor Navigation (1 reviews) ## Nrby Reviews ### 1. Nrby **Rating:** 5.0/5.0 stars **Reviewed by:** Kostas F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Nrby?** Nrby has been a game-changer for my team! This powerful collaboration tool has revolutionized the way we communicate and coordinate our field operations. The ease of use and intuitive interface make it incredibly user-friendly, allowing our team to quickly adopt and leverage its full potential. **What do you dislike about Nrby?** One potential drawback of Nrby could be its pricing structure. Depending on the size and budget of your organization, Nrby's pricing plans may be considered relatively higher compared to other similar collaboration tools in the market. This could potentially be a concern for small businesses or organizations with limited resources, as it may impact the feasibility of adopting Nrby as a long-term solution. **What problems is Nrby solving and how is that benefiting you?** Inefficient communication: Nrby helps solve the problem of fragmented and inefficient communication among field teams. It provides a centralized platform where team members can easily communicate, share information, and collaborate in real-time, reducing the need for phone calls, emails, and other disjointed communication methods. ### 2. Cost effective, excellent support and data driven **Rating:** 4.0/5.0 stars **Reviewed by:** Harihara S. | Malware Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Nrby?** It helps the organization takes decision based on the data available.The way we communicate and plan our field operations has been completely transformed by a remarkable collaborative tool. It is greatly user-friendly and has an intuitive layout, making it easy for our staff to embrace and use to its maximum potential. **What do you dislike about Nrby?** It's quite costly,when compared to the other products available in the market. There are few configurations are required in order to run initially which can be a stretch. Admin portal is harder to navigate. **What problems is Nrby solving and how is that benefiting you?** Nrby gives us a searchable database to find recurring problems and assists us in monitoring the productivity of our technicians. The programme enables us to adopt stronger accountability procedures while bridging the gap in communication between the construction and preventative maintenance teams.They are providing detailed information and statistics about particular regions. ### 3. Excellent Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Felipe M. | Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Nrby?** It assists the organization in making decisions based on the information at hand.A amazing collaboration technology has dramatically changed how we communicate and organize our field operations. Because of its excellent use and simple design, it is simple for our team to adopt and utilize to its fullest extent. **What do you dislike about Nrby?** There wasn't anything about Nrby that I didn't enjoy, but they could do better with their website. I believe these can improve its usability and modernity. **What problems is Nrby solving and how is that benefiting you?** Nrby gives us access to a database that can be examined to identify recurring problems and allows us to monitor the productivity of our specialists. The ability to map out our issue spots is very useful. ### 4. Review **Rating:** 1.5/5.0 stars **Reviewed by:** Gurlal S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Nrby?** The dashboard is really easy to use. One thing I really love about it is that dashboard that graphics which makes it so much easier to quick visualize the content **What do you dislike about Nrby?** There is not alot that I didn't like about Nrby but one thing that they can improve on is that their website. I think they can make it more modern and easy to use **What problems is Nrby solving and how is that benefiting you?** I love the location intelligence of Nrby. You can easy locate everyone on one easy to use dashboard. It took away of manual contacting from my end and made my life easier ### 5. Completely Data driven and Cost Saving Decision **Rating:** 4.5/5.0 stars **Reviewed by:** Nishant G. | Actuarial Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Nrby?** It helps immensely in take better decisions based on Data. Not all business have Paper trails at every point so this helps decision making at every step in the organisation. **What do you dislike about Nrby?** In the starting it has very similarities from Competitor but with the introduction of predictive analysis it has moved ahead of its competitors. **What problems is Nrby solving and how is that benefiting you?** We had an issue tracing the activities due to long management of paper trailers. But now things can be updated quickly on the NRBY and we check and we are good to go. ### 6. Tool that shouldn't be missed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Nrby?** It's simplicity and easy UI makes it extremely user-friendly, allowing our team to take on and operate on all it offers immediately. This helps a lot in making more intelligent choices based on data. **What do you dislike about Nrby?** Although it is a perfect and helpful tool, A possible drawback of Nrby is its pricing system. Its pricing should be a bit lower **What problems is Nrby solving and how is that benefiting you?** Nrby allows us to track our technicians' productivity and provides us with a database that can be searched to find common challenges. It's also helpful to be able to map out our trouble regions. ### 7. Nrby review **Rating:** 3.5/5.0 stars **Reviewed by:** Ankit D. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Nrby?** With their dynamic location intelligence platform we can easily stremline process of capturing location specific information **What do you dislike about Nrby?** This will not help non technical person I guess because there are few configuration that will take time and bit harder for them **What problems is Nrby solving and how is that benefiting you?** They are giving very visualize data and information of specific locations ### 8. Support and responsiveness are spot on **Rating:** 4.5/5.0 stars **Reviewed by:** William S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Nrby?** The Nrby team is responsive to feedback, and quick to make changes in response to the feedback they receive. The mobile app is clean, and has a friendly GUI, Uptime is generally not an issue. Being able to visualize events on a map via the "Smart Pins" is extremely useful. It allows us to see things that we may have forgotten to address and respond to those items accordingly. The logo is also very aesthetically pleasing. **What do you dislike about Nrby?** The reporting/admin portal is clumsy and difficult to use. Reports are generated in a spreadsheet format, with no options to add graphics. Filters do not always apply to the report when you're trying to narrow down requests. It's difficult to access pictures that have been attached to smart pins. **Recommendations to others considering Nrby:** NRBY is a useful, visual, location based, tracking app that can allow you to accomplish many things across a variety of field service based industries. It can allow you to create work orders, display their location on a map, assign them directly to a tech, and generate reports based on those "Smart Pins" **What problems is Nrby solving and how is that benefiting you?** Nrby helps us track productivity of our techs, and gives us a searchable database for identifying repeat issues.It's also helpful to be able to visualize our problem areas on a map. You develop a broader sense of your company's impact when everything is plotted out on a map. Attaching pictures can allow you to develop a game plan, and gather tools necessary to solve an event before leaving the shop. The software helps us bridge the communication gap between Preventative maintenance, and construction teams, and allows us to implement better accountability procedures. ### 9. Easy to use, Easy to Integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | Senior Business System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2019 **What do you like best about Nrby?** The simplicity of the App and the ease of use to scale across an enterprise, I previously used Nrby when consulting with a company. The reason we choose Nrby was because we could integrate it quickly with our Salesforce instance. We wanted to be able to track pins back to a particular field service agent. Nrby's API was easy to use and sync with Salesforce every time a pin was dropped and relate it to that agent. As well as syncing information like notes from Salesforce back to Nrby directly under that pin. **What do you dislike about Nrby?** Nothing about the app but it takes time to bring users up to speed with anything new, just make sure you have a good adoption plan in place!! **Recommendations to others considering Nrby:** Tiral, their team is very helpful and always there to support you. I don't see how you could be disappointed in the product after giving it a try! **What problems is Nrby solving and how is that benefiting you?** We wanted a seamless experience from the backend to the agents in the field. The backend gave management reporting right in Salesforce and not having to go to another app to report on statistics. It also allowed those who support the field agents to make changes directly in Salesforce and sync back to the Nrby app. ### 10. NRBY **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | VP of IT, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2019 **What do you like best about Nrby?** This software has allowed our technicians in the field to be aware of electrical faults, ensuring our technicians are safe and free of electrocution when climbing a pole or doing pole work. The Geo-Fence and warning system that this software provides when approaching the pole work is invaluable. We were not only using this software for safety, were now using it for other technical assistance in the field. Technicians set an alert using this software when climbing. This alert is timed, and if the technician fails to complete the work within the given time, the technician is called, and if no response, a response team is sent to the technician's location to check on them. This software and setup have exceeded my expectations, along with built-in flexibility that is in the software The customer service that NRBY provides is TOP of the LINE. NRBY is very open to Software enhancements with in-depth engineering behind each request. NRBY is a company that works very close with there clients **What do you dislike about Nrby?** Change is always hard when introducing a new software into the field for technician's to use. **Recommendations to others considering Nrby:** Give it a test drive you won't be disappointed **What problems is Nrby solving and how is that benefiting you?** Technicians in the field to be aware of electrical faults, ensuring our technicians are safe and free of electrocution when climbing a pole or doing pole work. The Geo-Fence and warning system that this software provides when approaching the pole work is invaluable. ## Nrby Discussions - [What is Nrby used for?](https://www.g2.com/discussions/what-is-nrby-used-for) - [View Nrby pricing details and edition comparison](https://www.g2.com/products/nrby/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+16%3A08%3A08+-0500&secure%5Bsession_id%5D=42cb6904-b534-409f-b9cc-723f8f5bb725&secure%5Btoken%5D=12393e8232f01a7c27b1d067dd079405663e68887164519e7d470c61ccab7c18&format=llm_user) ## Nrby Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Setup** - Activities - Flows - Dependencies - Notifications **Workflow & Automation** - Safety checks & inspections - Customizable Workflows - Dynamic SOP Promotion - Nonconformance Event Management - Safety & Incident Logging / Compliance Reporting **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Dispatch - Roles - Booking **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Management** - Updates - Audit Trail - Integration **Execution** - Planning - Scheduling - Collaboration **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Analytics & Reporting** - Monitoring - KPIs - Customizable Analytics / BI Integration **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **Generative AI** - AI Text Generation **Enterprise Management** - Cross & Multi‑Site Governance - Site Reporting and Analytics - Cross‑Site Collaboration & Communication - Multi-Device Scalability - Role-Based Access Control (RBAC) **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Knowledge Capture** - Frontline Knowledge Capture & Sharing - Content Versioning & SOP Updates - Embedded Microlearning - Offline Knowledge Access **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI** - Actions & Autonomous Execution - Real‑Time Translation & Transcription - Predictive & Prescriptive AI **Data & Integration** - Open API & Extensibility - ERP / MES / EAM Integration **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Nrby Alternatives - [TrueContext](https://www.g2.com/products/truecontext/reviews) - 4.5/5.0 (401 reviews) - [Process Street](https://www.g2.com/products/process-street/reviews) - 4.6/5.0 (450 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (388 reviews)