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Nixxis Contact Suite Reviews & Product Details

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5 Seat Per Month

Nixxis Contact Suite Media

Nixxis Contact Suite Demo - Extensive Web Dashboards
Our responsive web dashboard can be viewed and interacted with not only on PC but also on large screen, Tablet or Smartphones. Never lose sight of the performance of your contact center.
Nixxis Contact Suite Demo - Powerful email editor integrating any other CRM data.
Our exclusive CRM viewer allows to view in real-time what is happening with your customer inside your CRM (Salesforce, Dynamics, Hubspot, Zendesk, etc...) while editing any email responses and integrating documents or advanced URL's for example.
Nixxis Contact Suite Demo - Give your supervisors the tool they need to manage your production.
Extensive private dashboards can be created and crafted exactly to your supervisors demand and specific for each of them. Of course each dashboard can be saved in the global library so that colleagues can reuse them or modify them as required.
Nixxis Contact Suite Demo - Drill down to the agent level in order to understand what is going on.
Our monitoring tools can support several thousands agents and still give each production responsible the necessary tool to manage each agent in a very personal way. Histograms will give you an overview of each agent performance in a glimpse.
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Nixxis Contact Suite Reviews (2)

Reviews

Nixxis Contact Suite Reviews (2)

4.8
2 reviews
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Samarth V.
SV
Customer Success Manager
Small-Business (50 or fewer emp.)
"Review"
What do you like best about Nixxis Contact Suite?

Multichannel Communication is the best feature Review collected by and hosted on G2.com.

What do you dislike about Nixxis Contact Suite?

Complexity in Setup and Customization: Due to its extensive features and customization options, the initial setup can be complex and time-consuming. It may require skilled IT personnel or additional support from Nixxis to configure the system according to specific business needs. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
IM
Mid-Market (51-1000 emp.)
"Nixxis Contact Suite review"
What do you like best about Nixxis Contact Suite?

Nixxis Contact Suite supports multiple communication channels like voice, email, chat, SMS, social media that allows customer service agents to communicate with customers through their preferred medium. Agents can manage all interactions from a single interface, improving efficiency and reducing the need to switch between different platforms. Review collected by and hosted on G2.com.

What do you dislike about Nixxis Contact Suite?

Nothing much about it for now but i am sure it will have its own challanges that will be identified on prolonged usage Review collected by and hosted on G2.com.

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Nixxis Contact Suite