NICE CXone Reviews & Product Details

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Seller

NiCE

Discussions

NICE CXone Community

Languages Supported

Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Croatian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Amy Cornelius

Pricing

Pricing provided by NiCE CXone.

CXone Omnichannel Suite

Starting at $110.00

1 Agent Per Month

CXone Essential Suite

Starting at $135.00

1 Agent Per Month

View More Pricing Information

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User Insights

Average based on 1730 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

NICE CXone Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Glenn M.

Customer Service Representative

Mid-Market (51-1000 emp.)

7/11/2024

"Max Incontact is working fine, old version was laggy but since the update everything is work well."

5/5

What do you like best about NICE CXone?

Very Efficient, can be use to easy integration. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

Calls are filtered accordingly. The tool is very useful in terms of pulling up calls for the agent for review. Easy to learn. Useful for every day in providing customer support Review collected by and hosted on G2.com.

Response from Amy Cornelius of NiCE CXone

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Thank you for your feedback! Happy to hear with the most recent update NICE CXone is efficient and useful for your daily customer support needs.

Courtney M.

Customer Experience Specialist

Mid-Market (51-1000 emp.)

10/15/2024

"Great product"

5/5

What do you like best about NICE CXone?

It has great features and is the perfect cloud based contact center platform. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

I have nothing to dislike to be able to answer this. Review collected by and hosted on G2.com.

Response from Amy Cornelius of NiCE CXone

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We appreciate your feedback and are thrilled to hear that NICE CXone Mpower is helping to keep things organized for you.

Verified User in Financial Services

Enterprise (> 1000 emp.)

11/6/2024

"NICE CXone"

3.5/5

What do you like best about NICE CXone?

Web-based application allows for quick updates and ease of use and versatility. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

Web-based application can cause unexpected effects such as audio disconnects. Review collected by and hosted on G2.com.

Response from Amy Cornelius of NiCE CXone

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We apologize for any unexpected effects such as audio disconnects. Our team is constantly working to improve the platform's stability.

Julius M.

customer service representative

Small-Business (50 or fewer emp.)

7/22/2024

"Program is good when it comes to work management and monitoring."

5/5

What do you like best about NICE CXone?

Max agent and dashboard, can review recent interactions Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

nothing to mention at this moment, it's easy to use Review collected by and hosted on G2.com.

Response from Amy Cornelius of NiCE CXone

edit

Thank you for sharing your positive experience with NICE CXone. We're happy to hear that you find it easy to use and that it's meeting your work management and monitoring needs.

Nathan L.

Contact Center Consultant

Mid-Market (51-1000 emp.)

7/4/2024

"NICE CXone is one of the best platforms I've worked on and it keeps on getting better"

5/5

What do you like best about NICE CXone?

I can easily implement the platform based on the customer's needs by using customization. The support we get from NICE engineers is amazing. There's also a lot of features we can use within the platform Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

Nothing at the moment. Sometimes it's just frustrating when NICE makes changes on the backend that breaks something else in the platform Review collected by and hosted on G2.com.

Response from Amy Cornelius of NiCE CXone

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We're glad to hear that you find NICE CXone to be one of the best platforms and that it's getting better for you. Our team is committed to providing excellent support and continuously improving our features to meet your needs.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

12/18/2019

"QA Tools are Great"

4/5

What do you like best about NICE CXone?

Listening options- Ease of use, User friendly, Stability, Lots of features Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

Calls get put in storage after 60 days and it difficult to get back. Reporting doesn't come out share friendly. You have to clean up the data quite a bit to get it to a place it makes sense or can be shared. Review collected by and hosted on G2.com.

Response from Omair Siddiqui of NiCE CXone

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Thanks for reviewing us!

Verified User in Education Management

Mid-Market (51-1000 emp.)

10/22/2024

"Customers Get It & Love It"

4.5/5

What do you like best about NICE CXone?

The simple and customer centric nature to this product makes it easy for our customers to use. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

I have not experienced an inconvenience so far! Review collected by and hosted on G2.com.

Response from Amy Cornelius of NiCE CXone

edit

We're thrilled to hear that you find NICE CXone Mpower simple and customer-centric. Thank you for sharing your positive experience!

Verified User in Accounting

Mid-Market (51-1000 emp.)

8/1/2024

"solid wfm platform"

4/5

What do you like best about NICE CXone?

It is solid and easier to learn than some other platforms I have seen. Review collected by and hosted on G2.com.

What do you dislike about NICE CXone?

I wish the platform was more flexible, and that patterns did not use FC allocations. Review collected by and hosted on G2.com.

Response from Amy Cornelius of NiCE CXone

edit

We're glad to hear that you find NICE CXone solid and easier to learn. We appreciate your feedback about flexibility and FC allocations, and we'll take that into consideration for future improvements.