# How can we report bugs or issues to get the software cleaner and running more smoothly?

We need a way to report issues to your tech team to get some answers, even if it is just acknowledgment of the problem and an estimated fix time. I find flaws everywhere, but I don't have the time during a call to find a way to report it. Typically I would report the issue to my supervisor, but I would rather report the issue straight to your system.

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Broker
- Net upvotes: 2


## Comments
### Comment 1

I agree with you 100%. I am VERY dissatisfied with the technical service I've received in the 3 years of using this software. Lately it has been worse, not sure what is going on there. When we run into an issue I report it to IT and then they input a "Trouble Ticket" with them. We then begin the waiting process, be sure not t hold your breath lol. Let me get you the websitefor trouble tickets our IT team uses. You may need to be set up prior though: https://icids.ucn.net/

thats the site where I log on 

Its community.niceincontact.com

Hope that helps


##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Center Operations Supervisor at USA North 811




## Related Product
[NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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