NICE CXone Reviews & Product Details

NICE CXone Mpower is nice because in quality we can pull calls from reports in an efficient manner. There are several options for sorting and pulling applicable calls for situational awareness. Review collected by and hosted on G2.com.

NICE CXone Mpower can sometimes refuse on agents when taking inbound calls from the interference with multiple applications operating at the same time. Review collected by and hosted on G2.com.

I like that the call quality is excellent, allowing me to easily access agent calls. The platform's intuitive design made setup easily, and the tool integrates seamlessly with most websites. The features are perfectly suited to our needs. Review collected by and hosted on G2.com.

Incoming calls may not display correctly, and some calls my be dropped for no reason. Some features may not always be intuitive, and occasional erros may occur. Review collected by and hosted on G2.com.

I like that its intuitive interface makes it easy for new employees to understand, offering different features tailored to their needs. The app makes call management simple and has very useful features. It has all the necessary features to provide excellent customer service. Review collected by and hosted on G2.com.

At first, it's a bit complex compared to other solutions and can be a bit overwhelming. There are sometimes delays in the information, I think the native reports could be improved. Review collected by and hosted on G2.com.

NICE CXone Mpower is always clear and reliable, which is crucial for maintaining professional communication with our customers. It also offers a seamless, cloud-based calling experience with an intuitive interface and useful features such as all routing and analytics. Review collected by and hosted on G2.com.

Sometimes integration don't work as well as they should, but it's nothing serious. Also, it's not easy to contact the billing or customer service department directly. Review collected by and hosted on G2.com.

Good technical documentation with clearly defined API Review collected by and hosted on G2.com.

Lack of meaningful support. Limited forums for asking questions. Forcing users to write reviews in order to post questions. Semantic inconsistencies between Websocket and API interfaces Review collected by and hosted on G2.com.

We've found the CXone platform to be a good choice for our business. The cloud-based infrastructure is reliable, and it has a plethora of powerful features that help us enhance customer, agent and manager experiences. We appreciate the unified suite of tools, including integrated workforce management, omnichannel capabilities, capable IVR, easy access to call recordings, and fairly robust reporting. The platform is easy to use (intuitive UI), provides several tools for real-time monitoring, agent performance, and our Technical Account Manager is educated and helpful. Review collected by and hosted on G2.com.

Custom reports are difficult to configure and the learning curve for IVR Studio scripting is steeper than anticipated. Review collected by and hosted on G2.com.

Easy to use interface, quick setup, good quality Review collected by and hosted on G2.com.

Laggy, crashes, and cannot be used on slow internet Review collected by and hosted on G2.com.

The quality and the easy way to use it since is a good experience and we can enjoy it. Nice in my area we use it to request vacations, do general request, see the schedule, for my is a great tool since make our life more easy. Review collected by and hosted on G2.com.

Sometimes what happen is that the system got slow it makes that we need to spend more time trying to make it work. Review collected by and hosted on G2.com.

It has various features like Exception entering, break optimisation, schedule adherence, schedule plotting or updating Review collected by and hosted on G2.com.

Interface looks old. It was recently updated however it looks old Review collected by and hosted on G2.com.

Nice Cxone is a user friendly and easy to use platform to meet organizational needs of different type. telephony, webchat, social media etc. Review collected by and hosted on G2.com.

Customization to meet customer specific needs if at all is a challenge currently as it goes through a long process that you raise it and if everyone (Across nice users) voice the same then it get prioritized and that too at its own pace. Review collected by and hosted on G2.com.