Nextiva Reviews & Product Details

We chose to work with Nextiva because it aligns with the level of service we aim to provide. The platform’s uptime, call quality, and organizational features have been consistently reliable. Our agents regularly mention how intuitive the system is and how it helps them manage customer communication more efficiently. It’s been a dependable solution for the clients we serve. Review collected by and hosted on G2.com.

While the platform is clean and easy to use, more advanced users sometimes find the UI less customizable or flexible compared to enterprise‑focused systems. Review collected by and hosted on G2.com.

Nextiva has completely transformed our daily operations. The clean, intuitive interface and mobile apps let our team handle calls, texts, and chats effortlessly from anywhere — no more juggling multiple apps. Integrations with Salesforce and Teams pulled everything into one inbox, saving us hours every week.

Call quality is rock-solid with zero downtime issues, and the AI receptionist (XBert) now answers routine inquiries, books appointments, and routes customers intelligently — cutting our missed calls by over 60%. Onboarding was fast with their 24/7 support team guiding us every step.

Priced fairly for what we get, the ROI is clear: fewer agents needed, happier customers, and way more efficient workflows. Game-changer for our growing business. Highly recommend! Review collected by and hosted on G2.com.

No real dislikes. It is pretty robust and took a while to get set up properly but thats to be expected. Support was there if we had any questions. Review collected by and hosted on G2.com.

I like the flexibility and ease of calls, and being able to work remotely when needed. Caller ID and spam notifications help me avoid answering unnecessary calls. The initial setup was very easy. Review collected by and hosted on G2.com.

Sometimes the Nextiva mobile app says I missed a call even though it hasn’t rung. The office line works correctly at the same time that the mobile app isn’t working. Review collected by and hosted on G2.com.

Nextiva is straightforward enough that even our older staff can pick up how it works quickly and use it efficiently. Review collected by and hosted on G2.com.

Setting up the phone tree can be tricky, however Nextiva experts are there to help. I highly recommend using their services during setting up. Review collected by and hosted on G2.com.

Customer service is great! We haven’t had a lot of need for customer service but whenever we have a hiccup, they’re very quick to respond and resolve our issue. Review collected by and hosted on G2.com.

It’s pretty pricey, and we’ve had a lot of issues with the physical phones themselves. Review collected by and hosted on G2.com.

Nextiva has been super easy to use. We also just started using business texting, which has been very helpful. Nextiva support helped with making sure our policies had the correct wording for approval, and they continued to check in and give us updates on the progress. There have been no bugs or issues with the calls dropping or texts not going through. It is also very useful to have the desktop app for project chats internally. Review collected by and hosted on G2.com.

The desktop app will sometimes error when connecting, but it is usually fixed with restarting it. Review collected by and hosted on G2.com.

I feel that Nextiva is just easier to use. We love the desktop app that we have on our computers, as it means we don't have to keep checking our voice mails or log in to our phones; we can check everything right through our desktop app. If we move away from our desk, we have the app on our phones, allowing us to take calls while we're away. We use the messaging app to text each other and also love the conference bridge. We have numerous meetings, whether they're inbound or outbound or just within the company, and everyone has their own conference room to dial into. It makes scheduling meetings with outside sources easier, as we just give them our conference bridge and they dial into it. Everything is just so easier to access, making it more accessible through all these applications. Review collected by and hosted on G2.com.

The only issue I see is with the application on my phone. Every week or so, I need to log out and then log back in to get my phone calls. Sometimes I see ringing on my desktop phone, but it's not ringing on my phone because something happens with the app. Review collected by and hosted on G2.com.

Nextiva makes it easy to never miss a phone call or important voicemail through its user-friendly portal. The mobile app also allows me to manage calls and voicemails directly from my work cellphone, so I can stay connected and responsive even when I’m away from the office. Review collected by and hosted on G2.com.

The only downside we have experienced so far is with the newer Cisco phones that were recently updated. The previous phone models allowed users to scroll through multiple pages to view all active business extensions directly on the screen. With the newer phones, the only way to view all extensions is by adding an additional extension module to the phone. While the system itself works well overall, this change has made extension visibility less convenient for our team. Review collected by and hosted on G2.com.

I really like how easy Nextiva is to use. It allows calls to my work number to go to my cell phone, which keeps me connected to my customers. I also value the calls and texts feature on the app and how simple the initial switch was; it was easy for everyone in the company to get on board and use the app. Review collected by and hosted on G2.com.

Sometimes the connection issues are not good; calls drop or it's hard to hear the person you're talking to. Review collected by and hosted on G2.com.

I find Nextiva's platform very easy to use and manage. The GUI lets me update and manage phone devices effortlessly. The support team is really quick, resolving issues on calls in just a few seconds, making them easy to approach. I also appreciate the great internal extensions system and the manageability of VOIP phones that can be updated right on the Nextiva portal. Setting up was a breeze, and I really like the functionality and support. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.