Nextiva Reviews & Product Details

Nextiva’s standout feature is their customer support. Their representatives are consistently prompt, knowledgeable, and genuinely helpful, resolving any questions or configuration needs efficiently. Review collected by and hosted on G2.com.

I have no complaints. If anything goes wrong they are quick to fix it Review collected by and hosted on G2.com.

Easy set up of account through the sales team; simple to use NextivaONE portal for PC and iOS calls. Review collected by and hosted on G2.com.

Everything is working GREAT ... nothing to dislike! Review collected by and hosted on G2.com.

You don't need to acquire physical phones Review collected by and hosted on G2.com.

Call groups do not receive calls at the same time, a lot of times the system doesn't allow to answer calls, long time to talk with a customer service agent Review collected by and hosted on G2.com.

From ordering devices to installing the app, Nextiva has been a great partner for our brand. The portal, analytics, and support team are all easy to navigate and work with. We’ve experienced little to no interruptions, which is important to the success of our business owners. Review collected by and hosted on G2.com.

Building reports has been a challenge even with the SOPs. Review collected by and hosted on G2.com.

I find Nextiva to be easy to use and effective for inbound and outbound calling for our small business. The onboarding and sign-up process was extremely well-coordinated and top-notch, which made the initial setup very easy, especially with the help of their onboarding staff. I really appreciate their customer support and the application itself, as both save time and work efficiently. Overall, Nextiva's efficiency and great customer support make it a valuable tool. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The portal is easy to use, and navigating the site is straightforward. Review collected by and hosted on G2.com.

Customer support over the phone with a live person is very hard to get Review collected by and hosted on G2.com.

I really like how reliable Nextiva is as a tool. It always works when I need it for work and business calls. Being able to add multiple people to the same phone call is amazing and is especially helpful for having meetings with multiple people. The initial setup of Nextiva was 100% easy and intuitive, which is something I really appreciate. Review collected by and hosted on G2.com.

I think the user interface could be visually improved overall. Review collected by and hosted on G2.com.

I like that Nextiva keeps my table clean and free from hard cables, emphasizing simplicity. It eliminates the need for a physical telephone box. I appreciate getting voice messages whenever I leave the office, which keeps me connected even when I'm not there. Switching to Nextiva from Verizon was all about simplicity and effectiveness, and the initial setup was easy—just downloading the application and activating it. Review collected by and hosted on G2.com.

The price of Nextiva keeps increasing over time. While it's not a big concern, I would appreciate prior notification about these changes. Review collected by and hosted on G2.com.

The ease of use and the admin portal making it easy to navigate and support. Review collected by and hosted on G2.com.

After many years of managing and using, hasn't been any complaints. Review collected by and hosted on G2.com.

The technical staff is very knowledgeable. Wait times are short, and it doesn’t take long to reach someone who can help resolve the issue. Review collected by and hosted on G2.com.

Sometimes I’m unable to access a customer site, especially when it’s unfamiliar or when I’m using it for the first time. Review collected by and hosted on G2.com.