--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3608 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3608 scale: '5' date_modified: '2026-08-05' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,608 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Nextiva is "Next" Level **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin L. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nextiva?** It brings together everything we need - voice, video, chat, and SMS - all in one place, making it easier than ever for us to collaborate internally. What's really impressive is how reliable, user-friendly, and adaptable it is; it just keeps up with our growing demands without any hassle. **What do you dislike about Nextiva?** Right now, I love everything about Nextiva! **What problems is Nextiva solving and how is that benefiting you?** The integration capabilities of Nextiva Connect with other business tools are seamless. Whether it's syncing with our CRM or integrating with project management software, Nextiva Connect plays well with others, enhancing our overall productivity. I had troubles doing this with other companies. **Official Response from Alexandra Lueck:** > Hi Benjamin! We are so grateful to be partnering with you. Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 2. The best and most complete VoIP phone solution ! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin von G. | RETIRED Certified Professional Inspector and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Nextiva?** Nextiva's Cloud-based / VoIP phone system is very easy to implement and administer. The Customer Support is top notch. From a large offering of features that you would expect from a VoIP leader to an enormous amount of online knowledgebase articles and videos to great integration with many devices, phones, headsets, OS platforms, Apps, and so on, Nextiva is an obvious choice for a reputable phone system, weather you are small or large, Nextiva can handle it all. I have implemented/worked with Nextiva with two different companies and wouln't think about switching to any other company! Thank you Nextiva for a complete and feature-rich reliable system. **What do you dislike about Nextiva?** Can't really think of anything negative because everything has been positive with Nextiva. If I had to say anything, I would appreciate an invoice that was a little easier to decipher/read and a reduction of fees/taxes but I know there are regulatory and states fees that have to be imposed and are out of Nextiva's hands! **What problems is Nextiva solving and how is that benefiting you?** Multiple lines in and out along with multiple call flows/auto attendants. Just has a solution that meets all our needs! **Official Response from Alexandra Lueck:** > Hi Kevin Von, Thank you for your kind words and trust! We are honored to provide a reliable system that solves your complex needs simply and with Amazing support. Your feedback on continual improvements is valued as we strive to benefit all customers. If you need any support in the future please reach out to me directly at reviews@nextiva.com. - Payton from Nextiva ### 3. Here's Why Nextiva is the Best for Your Contact Centers! **Rating:** 5.0/5.0 stars **Reviewed by:** Rosie G. | Sales Center (Contact Center) Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Nextiva?** The onboarding was the best, most smoothest transition I've ever experienced not only for our Call Center (Contact Center) but also for our entire company. Their Support is also great. **What do you dislike about Nextiva?** It takes three screens/sign-ins to get to my Supevisor Dashboard. **What problems is Nextiva solving and how is that benefiting you?** The CID connection with our CRM, Nextiva Unity, the agents love that they know who is calling with CID and for what location. Nextiva Unity integrated smoothly with our CRM and it is never down, like other software companies. **Official Response from Alexandra Lueck:** > Hi Rosie, thank you so much for taking the time to share your experience with us! We are so happy that your transition is smooth! - Alex from Nextiva ### 4. I've been with Nextiva for 10 years **Rating:** 4.5/5.0 stars **Reviewed by:** Raelynn J. | Owner of Pakmail, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Nextiva?** Their cost and customer service is great. Sometimes it will take more than one call or interaction to solve the problem, but they are always available and ready to solve any issues you experience. **What do you dislike about Nextiva?** I finally switched to a physical phone and I'm not super impressed with how couterintuitive the phone is to operate. The app is the same way. The UI is very aggrevating to use. I've used the windows app for over ten years and have spoken with the design team, to help them make some wonderful changes (i'm a UI and designer myself), but to no avail. So the app, and the physical phones are not intuitive. So you learn to deal with it. **What problems is Nextiva solving and how is that benefiting you?** VOIP **Official Response from Alexandra Lueck:** > Raelynn! You''re the best. Thank you for such detailed insight. We appreciate you and our grateful for your partnership. - Alex from Nextiva ### 5. Best VOIP! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah Micah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Nextiva?** As a loyal user of Nextiva for nearly two years, I can confidently attest to its excellence. Its user-friendly interface has streamlined our operations, while its exceptional customer support ensures we're always well taken care of. And despite its VIP status, Nextiva remains remarkably affordable. If you're looking for a top-tier communication solution that won't break the bank, look no further than Nextiva. **What do you dislike about Nextiva?** I can' think of any problems happened while using it. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves our communication challenges by offering a unified platform, reliable support, and affordability. This streamlines our processes, ensures prompt assistance when needed, and allows us to access premium features without exceeding our budget. **Official Response from Alexandra Lueck:** > Hi Sarah! Thank you for taking the time to share your experience with us! We are grateful to be partnering with you! ### 6. Nextiva makes (business) life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Mary N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Nextiva?** As far as VoIP providers go, Nextiva seems to be on the cutting edge. The Contact Center Software is intuitive and to add new users is a breeze. We have employees on the other side of the states and there are no connection issues. Four digit dialing still works if a user takes their phone home for a day or an extended period. **What do you dislike about Nextiva?** I'd like to see auto-update of the directory as I add phones. Also, maybe reports when a person decides to stop texts from our company. **What problems is Nextiva solving and how is that benefiting you?** More connectivity amongst employees and more independence as they can access some features themselves. **Official Response from Alexandra Lueck:** > Mary! You rock, Thank you for highlighting how you are using Nextiva contact center. We appreciate your review! - Alex from Nextiva ### 7. Reliable VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Nextiva?** Nextiva's platform integrates phone service, video conferencing, team messaging, and customer relationship management (CRM) tools, making it a one-stop solution for business communication needs. **What do you dislike about Nextiva?** I have not had really any downsides to Nextiva other than a few times the service has gone down but it was only minutes. **What problems is Nextiva solving and how is that benefiting you?** Many businesses use multiple, disconnected tools for communication (e.g., separate systems for phone calls, video conferencing, team messaging, and CRM). Nextiva integrates these tools into a single platform, streamlining communication and collaboration. **Official Response from Alexandra Lueck:** > Hi Jon! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 8. Best VoIp for Business and Home **Rating:** 5.0/5.0 stars **Reviewed by:** Monica R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Nextiva?** Nextiva is a reliable and easy-to-use system. Its great features are customizable to any organization's needs. The support team is responsive and helpful. I have used this platform at two different companies over the last 12 years and have had a great experience with both. **What do you dislike about Nextiva?** Trying to determine the correct equipment at set-up is a challenge. It would be nice if they were the expert in what equipment would best suit each employee in the organization instead of a one-size-fits-all approach. **What problems is Nextiva solving and how is that benefiting you?** Nextiva makes connecting with our customers a pleasant experience. We used to have a lot of dropped calls or poor connections. Those issues are non-existent with Nextiva. They have made it possible to direct calls to the right person at the right time on and off hours. We can provide a better experience for our internal and external customers through this platform. The analytics are top notch and make tracking your teams performance fast and easy. **Official Response from Alexandra Lueck:** > Hi Monica, Thank you for your candid feedback after using Nextiva across multiple companies over the past 12 years. We appreciate you highlighting Nextiva as a reliable, easy-to-use, and customizable platform with responsive support. We also take your equipment recommendation seriously to better match solutions with each employee's needs from the start. Optimizing our setup guidance is an area we are actively improving. Most importantly, we are grateful that Nextiva has solved critical communication problems for your businesses - enabling seamless customer connections, smart call routing, and helpful performance analytics. Delivering these ongoing benefits through a phone system that gets out of your way is our daily purpose. Please reach out to me directly at reviews@nextiva.com if you need additional assistance. - Payton from Nextiva ### 9. Easiest calling software I've ever used. **Rating:** 4.5/5.0 stars **Reviewed by:** Damon C. | Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Nextiva?** When calling there's a feature called notes that helps you note down important points while on call with the client, that I think is the first I've ever seen and is very useful in my line of work. The interface also is very easy to use and excellent customer support. **What do you dislike about Nextiva?** Sometimes me and my team face login issues which is a bit frustrating but its not that bad but if that issue gets resolved then this applicaion is perfect. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps me connect with my clients anytime and anyday and also helps me to record the calls of my agents which in turn helps me to train freshers. **Official Response from Alexandra Lueck:** > Hi Damon, Thank you for taking the time to leave us a review! Your review and feedback is very much appreciated! - Alex from Nextiva ### 10. VoIP Service w/ Virtual & Desk options **Rating:** 3.5/5.0 stars **Reviewed by:** Crystal L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Nextiva?** We like that this service works for our remote and in-office staff. The option of having desk phones or virtual app makes it very accomodating. We also like that we can both incoming & outgoing calls. This is useful for training, call reviews and saving to client files when necessary. **What do you dislike about Nextiva?** The app can be finicky causing staff to need to shut it down & reboot so it works. It does not work the same as the desk phones (on the desk phone you can see other calls coming in while on a call; the app you cannot). The other issue is that the number of recording licenses does not match the number of phone licenses. That does not make sense. If we have 15 people on phones, we only can record 12 of them. **What problems is Nextiva solving and how is that benefiting you?** Ability to communicate with our clients over the phone. **Official Response from Alexandra Lueck:** > Hi Crystal, Thank you for taking the time to leave us a review, your feedback matters a lot to us. If you are still experiencing issues with the app please contact me directly at reviews@nextiva.com and we will get things squared away for you. We are happy to provide you with a a service that allows you to communicate fully on the phone. We are here to help! - Payton from Nextiva ### 11. Effective for Monitoring Call Volume and Call Center Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Marketing A. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Nextiva?** As someone who closely monitors the performace of our call center, I like the fact that Nextiva allows me to see realtime dashboards with KPIs and historical data for call volune and averages for call length, etc. It allows my team to reveiw calls, save calls, and monitor conversations. **What do you dislike about Nextiva?** I wish it was easier to sort through recorded calls. We get hundreds of calls per day and more information about the region, caller name, etc. would help us quickly find calls we want to save or listen to. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to track the performance of our call center agents and ensure that our call volume and response time aligns with our goals. **Official Response from Alexandra Lueck:** > Hi Friend! Thank you so much for taking the time to leave us a review! We are so happy to to be a part of your customer experience strategy! - Alex from Nextiva ### 12. Nextiva is the management tool I rely on the most. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie J. | Technical Support Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Nextiva?** Nextiva manages our call flow, with tools that help me manage my team. Supervisor dashboard gives me the overview I need. Working with settings for most things not difficult to learn. The reporting features allow me to see where changes need to be made, as well as see where members of my team have improved. They have great tech support that can help with anything you need. They also have a ton of videos and self help tools. Nextiva is the center of our operations. **What do you dislike about Nextiva?** The only thing I would change if I could, is the way the call history displays the calls - the way time is represented is odd. It is not easy to understand. So choose to use reports instead. That works much better for me. **What problems is Nextiva solving and how is that benefiting you?** Routes our calls, so agents can focus on the call they are on instead of having to worry about picking up other calls while already on a call. The reporting allows me to access my agents and call flow. **Official Response from Alexandra Lueck:** > Wow Jamie, Sounds like we are winning in your company communications! That's awesome. Thanks very much for all the feedback, we really appreciate it. - Alex from Nextiva ### 13. A VERY PLEASANT EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** MILKHA C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2023 **What do you like best about Nextiva?** There are multiple tools and setting really helpfull for my business. Also having a 24/7 member service line is great. Must of the times the representatives who have assisted me are very knowledgable and I am able to have a resolution in just one call. Its been really easy for our team to learn how to use this tool and ofcourse this is a tool we implement all the time. is our main tool for working besides our CRM We use nextiva every day, all day long. The integration with hour CRM is incredably usefull for our business, too **What do you dislike about Nextiva?** Its been a couple of times that nextiva is completely down and we are unable to get inbound and outbounds, but i gotta say is not often. Also would be great if we could listen live calls from the agents and being able to se live whos in call and who is not. **What problems is Nextiva solving and how is that benefiting you?** We are a call center, this is one of the most important tools we have. Without a phone system we are unable to run. **Official Response from Alexandra Lueck:** > Wow, Milkha! What an amazing review. Thank you so much for sharing your experience and kindness - Alex from Nextiva ### 14. Great Service and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Nextiva?** The representatives are very knowledgeable and strive for complete resolution of your questions. Call quality is great and they offer so many features. Nextiva sets your phone up for you, so they are easy to implement and to use. We use our phones and phone lines extensively throughout the business week and we have not run into any issues with loss of service or quality. **What do you dislike about Nextiva?** The wrong services were added to our account and it took multiple chats and calls to resolve the issue. **What problems is Nextiva solving and how is that benefiting you?** The call flow at our office is much better because our clients are directed to the correct department using an auto attendant. The improved call flow is beneficial because it saves our staff a step by directing our calls automatically. Voicemails get to the correct person and the in-office intercom is a great way for staff to communicate throughout our multi-level office. **Official Response from Alexandra Lueck:** > Hi Rachael, Thank you for taking the time to share your experience with Nextiva. We are happy to provide you with call quality you can count on. If you are still experiencing issues with unwanted features please make sure to reach out to me directly at reviews@nextiva.com. I would be happy to help. - Payton from Nextiva ### 15. Works well once you're up and running, but support can be finnicky **Rating:** 4.5/5.0 stars **Reviewed by:** Cory B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Nextiva?** The service just works 99 percent of the time. No crazy issues or crashes, but will occasionally require a reboot. The mobile application is friendly and easy to pick up. I was able to get my team trained remotely without any issues. **What do you dislike about Nextiva?** Wait times for support calls and lack of follow-through. I've spent 2+ hours on the phone with a rep on 2 separate occasions and when the call fails, there is no call back. Just starting back from square one after being on hold again. Analytics are not totally accurate, and small things like call forwarding can make the reporting act funny. **What problems is Nextiva solving and how is that benefiting you?** We have a team of remote recruiters and Nextiva has been a simple solution to take calls anywhere. We moved to this system from WebEx and have only seen improvements. No more log in and log-outs or being forced to take calls from a computer. Call quality is crystal clear. **Official Response from Fabio Dias:** > Hello, Cory. Thank you for taking the time to leave us your review. We're glad to hear about your experience with Nextiva so far and appreciate your feedback. Should you need anything, don't hesitate to let us know! ### 16. Best VOIP solution **Rating:** 5.0/5.0 stars **Reviewed by:** Farhan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Nextiva?** We have been very happy with Nextiva. As compared to our last solution, Nextiva app's ease of use is remarkable. Couple of years ago we migrated to nextiva and the implementation and migration was really smooth. We needed a robust solution for our dispatch agents, after utilizing Nextiva since last many years, I can say we have the best Contact Center Software solution deployed. From Chats, video calls, conference, to inbound/outbound SMS this UCaaS Platform is providing us all what we need. With the groups, flows and other extremely useful configurations available on portal, Nextiva is pretty handsome Call Center Infrastructure (CCI) Software. Nextiva stands the best amongst the VoIP Providers. In case of any updates, configurational changes, or in case of (rare chance) troubleshooting the customer support has been awesome. **What do you dislike about Nextiva?** The report / monitoring feature of calls can be improved a lot. When I need to get a report on missed calls, I would like to filter out the calls in a way that doesn't include the numbers who were called back. Also, 3 entries per missed call doesnt makes any sense. **What problems is Nextiva solving and how is that benefiting you?** Call groups and extension handling is pretty awesome. SMS, Instant Messaging is saving every day. **Official Response from Alexandra Lueck:** > Hi Farhan, We are happy to provide a solution that works for you. We are continuing to make updates to improve your experience, hopefully we can get this feature incorporated soon! Thank you for taking the time to leave us a review, your opinion is what continues to allow us to make improvements for you. Please reach out to me at reviews@nextiva.com if you have any additional questions. - Alex from Nextiva ### 17. Reliable Service and Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Nextiva?** Out of all of the third-parties our company works with, Nextiva's Support Team is by far the most reponsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support. **What do you dislike about Nextiva?** While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find that it's a bit confusing attempting to locate where a phone number or extension is hiding: having to jump around between the 'auto attendant', 'call groups', 'call center locations', and 'users' and manually search through each section is a more time consuming process than I feel it needs to be. **What problems is Nextiva solving and how is that benefiting you?** To put it simply: Nextiva services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. Despite the concerns I've expressed, I find Nextiva to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them. **Official Response from Alexandra Lueck:** > Alberto, Thank you so much for leaving us your review and taking the time to truly articulate your experience with us. We really appreciate it! We are always working to improve and appreciate the feedback, and love hearing that we are doing a good job :) Thank you for being a Nextiva user! - Alex from Nextiva ### 18. Simple but powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Jon F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Nextiva?** We signed up for Nextiva a few days ago. The customer service and onboarding process so far have been excellent. The desk phone arrived 48 hours after we signed up, and aside from a small hiccup with the time zone settings (which turned out to be my own error and not on Nextiva at all) it was an incredibly fast and easy setup! The audio quality is great. It was really easy to integrate into our existing tech stack. So far we have used this system daily. We are still exploring a lot of the features but so far they seem fairly simple to understand. **What do you dislike about Nextiva?** Some of the things we are interested in involve paid upgrades that we do not feel are worth the investment. (For example, business texting and conference calling should be part of a base level package but they are only available on the 2nd tier and higher). There is also no option for an AI voice to generate the phone tree. I have used systems in the past where you simply typed out what you wanted the phone tree to say, selected an AI generated voice, and let it do it's thing. In this system we are having to do this ourselves. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is solving the issue of needing a phone system for a small startup that doesn't break the bank. We have limited funds and a bootstrap budget. Nextiva provides great value for what it costs. **Official Response from Alexandra Lueck:** > Hi Jon! Thank you for taking the time to leave us a review, your opinion matters a lot to us at Nextiva. I totally understand where you're coming from, the additional features are very beneficial for business that like to work remote. We do have competitive pricing but this is because we really believe in our product! I am happy we have been able to provide you with the product you need at a reasonable price that works for your company. Thank you for being a great customer, please feel free to reach out to me directly at reviews@nextiva.com if you need anything. - Alex from Nextiva ### 19. Works great for a growing company **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Nextiva?** It is user friendly and the texting capabilities make it easy to communicate with customers. **What do you dislike about Nextiva?** There are quite a few updates needing for it to run smoothly **What problems is Nextiva solving and how is that benefiting you?** We merged with another company and Nextiva helped make the communication portion of this merge seamless. Our customer communication is doing better than it ever has we have seen an uptick in our call volume yet our customer service scores are at an all time high. **Official Response from Alexandra Lueck:** > Hi Sarah!! Thank you for taking the time to share your experience and highlighting our platforms capabilities and ease of use! - Alex from Nextiva ### 20. Nextiva makes it easy to implement and is consistently high quality service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Derek S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Nextiva?** Super reliable. Flexible service. Fantastic pricing and easy setup and troubleshooting. Customer service is fantastic as well. Super easy to setup and use. **What do you dislike about Nextiva?** I don't have anything bad to say about them. **What problems is Nextiva solving and how is that benefiting you?** I moved out of a brick and mortar office and now work for myself. I love that I could port my old number easily and forward my VOIP line to my cell when needed. The Vfax and conference lines are a huge benefit. **Official Response from Alexandra Lueck:** > Hi Derek, I am so happy to hear that our Nextiva app has changed the game for you and your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements to the app. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com. - Alex from Nextiva ### 21. Future For CRM's **Rating:** 5.0/5.0 stars **Reviewed by:** Ceasar C. | Concierge Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Nextiva?** It is reliable, fast and very easy to use. I am able to hear people clearly and also they cant hear me loud and clear. I also like the Messaging Feature and the history of all my contacts. **What do you dislike about Nextiva?** I hinestly haven't found any dowside forNextiva. I have experienced nothing but an easy way for Inbound and Outbound calls. **What problems is Nextiva solving and how is that benefiting you?** I honestly haven't experienced a problem with Nextiva as of yet. It is benefiting me as it is very straight forward, no delays, easy to navigate through and no laggs. **Official Response from Alexandra Lueck:** > Hi Ceasar, We're delighted to hear that Nextiva has been meeting your needs without any downsides. We strive to provide a hassle-free communication solution for our customers. Please don't hesitate to reach out if you have any questions! - Alex from Nextiva ### 22. Nextiva is very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Facility Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Nextiva?** The transition to Nextiva was very smooth with no down time. Our staff of 60 uses Nextiva daily in the office and out in the field. It is rare that we have an issues with our service, Our users have many questions and the Nextiva customer service is outstanding. **What do you dislike about Nextiva?** I wish that we could limit the length of voicemails for callers. **What problems is Nextiva solving and how is that benefiting you?** We are able to track our phone usage and prodcutivity with Nextiva. **Official Response from Alexandra Lueck:** > We are so grateful to be partnering with your business! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 23. Great tool to call and manage your clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Nextiva?** The app is simple and ease of use, making it an excellent secondary tool for client communication. Its clean, intuitive interface allows users to quickly understand and navigate the features, ensuring minimal setup time and reducing the learning curve. **What do you dislike about Nextiva?** The mobile app could benefit from a visual update. Currently, the color scheme is quite neutral, making the interface appear bland. Introducing a vibrant color palette with clear accents for interactive elements could make the app more visually appealing. The layout is somewhat cluttered, particularly on the home screen. Simplifying the design and incorporating more white space could enhance readability and navigation. **What problems is Nextiva solving and how is that benefiting you?** improving the webverion and the app **Official Response from Alexandra Lueck:** > Hi Friend! Thank you so much for taking the time to share your experience! We truly appreciate you and your feedback! - Alex from Nextiva ### 24. Great service/product for a reasonable amount **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Nextiva?** I love all the functionality and customization that is included with this platform. There are even features that I really like that I didnt even know I would want. **What do you dislike about Nextiva?** The mobile app could be a little better. Its much easier to use now that I have gotten used to how to access certain functions. Would be awesome if it had a toggle for the phone to ring or not when receiving a Nextiva call. For now, I have just been signing out of the app when I do not want business calls on my cell phone. **What problems is Nextiva solving and how is that benefiting you?** It is allowing us to have a complete business phone solution that also allows mobility. The softphone and hardphone options are excellent and can now easily take business calls while either on the go or working from home. **Official Response from Fabio Dias:** > Hello, Andrew C. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva so far and appreciate your feedback regarding the mobile app. Should you need anything, don't hesitate to let us know! ### 25. Nextiva is a Solid Product **Rating:** 4.0/5.0 stars **Reviewed by:** Annie K. | Executive Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Nextiva?** The customer service is fantastic. All throughout the implementation of our Nextiva phone system, the support and implementation team were fantastic. They were readily available and responded very quickly to questions and concerns. Integrating the new system was a much smoother process than I expected! Since we implemented the system last summer, we have been very happy with the features and and functionality of the system overall. The customer service continues to be top-notch after the initial implementation as well. I recently needed to use the chat function to help with an issue I had with setting up a new user. The customer service agent I chatted with was friendly and was able to help me resolve the issue very quickly. The customer service is definitely a selling point for me. Their customer service (so far at least) seems to be better than similar/competing options. **What do you dislike about Nextiva?** Some of the features are not quite as user-friendly as similar products. The interface is a bit confusing at time, and not quite as straightforward as is perhaps could be. For example, recently I set up a new user and had to manually update the busy lamp field for every user. It would be nice if that feature was automated so that when a new user was added, the system would recognize the new user and automatically update all users in the system. It can also be a little difficult to find some features and customize user preferences. It would help if the user profiles and the admin profile were a little simpler and more user friendly. However, oveall, this is a solid product that I would recommend. **What problems is Nextiva solving and how is that benefiting you?** We are in a very rural area, and Nextiva is providing a VoIP service that other local providers are not able to supply. And it works! A few years ago, our company tried a VoIP system, but the quality was so poor that we had to switch back to landlines. Nextiva has worked really well in spite of our rural location. We also have a call center integrated with our VoIP system that works well for queuing sales calls from our customer and enabling multiple calls among our sales staff. We have a very small company and we appreciate Nextiva's willingness to work with us and provide a solid service even though we are not a very big account for them. **Official Response from Alexandra Lueck:** > Hi Annie, Thank you for taking the time to leave us a review, your feedback matters a lot to us! We are happy to provide you with a reliable solution you can count on for your business to operate remotely in a rural area. I would be happy to get you connected to someone at Nextiva if you experience difficulties contacting support. Please contact me directly at reviews@nextiva.com! Have a great day Annie. - Alex from Nextiva ### 26. Great Customer Service and Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Rajat K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Nextiva?** The quality of calls are great and the features available are very helpful to stay in touch with customers and ease communication internally and externally. we were able to implement the system with ease and use is daily. Our developers were able to integrate it with out CRM system easily as well. **What do you dislike about Nextiva?** I dont like the fact that so many features need customer support intervention to either active or implement. It sometimes get tedious to constantly get in touch with customer support to do this. Features should be easily built into the admin portal and customers should have full control on how to use them. **What problems is Nextiva solving and how is that benefiting you?** Call quality and ability to communication with customers as well as manage communications within the office with ease. **Official Response from Alexandra Lueck:** > Hi Rajat, We are happy to provide you with service and call quality you can count on. If you are still experiencing difficulties contacting support please contact me directly at reviews@nextiva.com, I will shorten this process for you. It's fantastic to hear that Nextiva has helped streamline operations for your medical office, ensuring timely patient communication. Thank you for your feedback and support; we're committed to continuously improving our services for you. - Payton from Nextiva ### 27. Nextiva takes CTCAdventures phone system to a new level **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy L. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Nextiva?** The phone product is very flexible and we were able to tailor it to our company's needs as our company grows. Tech support was always available when we needed it and staff were helpful and knowledgeable. **What do you dislike about Nextiva?** Although the tech support was great, Nextiva did not plan for our needs on the front end. This left us needing more tech support and even hardware that was not anticipated in advance. This made for a bumpy implementation. **What problems is Nextiva solving and how is that benefiting you?** We have an employee who recently moved out of state and is working remotely. We needed to be able to transfer calls to her from our main office. Nextiva has given us the ability to link her into our main phone line. We can now easily transfer incoming calls to her and she can even answer the call from her location. Previously, we had only one phone line. Now we each have our own extension and can make and receive multiple calls at once. **Official Response from Alexandra Lueck:** > Hi Nancy, Thank you for taking the time to leave us a review, your feedback matters a lot to us. I apologize about the technical setbacks, if there is anything I can do to help please contact me directly at reviews@nextiva.com. - Alex from Nextiva ### 28. Great Service Respond Quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Nextiva?** We have been very pleased with our service from Nextiva. They are responsive, knowledgable and continue to improve with enhanced features and tools. They offer several methods of support when we have an issue. The VOIP System is easy to set up and we can do most of the changes we need via our admin account. Set up new phones, add or remove a user and we use it daily for all of our employees. **What do you dislike about Nextiva?** Only negative that we have experienced is a few issues with the new app for NextivaOne at the beginning. But they seem to be working on that and it has been better. We would like to see some integration with our CRM Software. **What problems is Nextiva solving and how is that benefiting you?** We have some remote users and we like the ability to also use the app when there maybe an issue with the physical phone use. **Official Response from Alexandra Lueck:** > Hello Chris! Thank you so much for the feedback shared above. You taking the time to share you experience with us is appreciated. Im glad you're seeing improvements in NextivaONE. - Alex from Nextiva ### 29. Perfect Phone System with unreal Technology. **Rating:** 5.0/5.0 stars **Reviewed by:** Ken K. | Franchise On-boarding, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Nextiva?** Super powerful and simple to use. Support is so good that I honestly never experienced anything like it. **What do you dislike about Nextiva?** So far, there is not a single thing that I dislike. **What problems is Nextiva solving and how is that benefiting you?** Desktop and mobile app. Find me, follow me. Auto Attendant. I run my business and never worry about my communication system. **Official Response from Alexandra Lueck:** > Hi Ken! Thank you so much for taking the time to share your experience with us. We appreciate you. - Alex from Nextiva ### 30. Efficient Contact Center Software for Call handling **Rating:** 4.5/5.0 stars **Reviewed by:** Anand R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Nextiva?** The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. Excellent for Contact Center **What do you dislike about Nextiva?** I think it'd be awesome if Nextiva could offer more choices for generating reports. While the current reporting options do cover most of what we need, there's definitely space for more features in this area. **What problems is Nextiva solving and how is that benefiting you?** In our company, we've been using Nextiva Business Phone Service to handle our call center requirements, and it's been a stellar solution. Paired with the Unity Client platform, Nextiva offers a complete system that enables me, in my role as a supervisor, to effectively monitor and support my agents throughout their shifts. **Official Response from Thomas Gagnier:** > Hi Anand, We're thrilled to hear that you find Nextiva Contact Center's technical capabilities and call quality to be top-notch. We're constantly working to improve our services and appreciate your feedback! If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva ### 31. Super easy to use, and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alea M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Nextiva?** I love that the administrator portal is so easy to use. You can make changes on your own with ease if you feel comfortable. The system we had previous to Nextiva required a lot of having to call in, and we weren't able to make many changes on our own. **What do you dislike about Nextiva?** There are so many features it's kind of hard to keep up with. So keeping yourself educated on the service is needed to maximize the best parts of it. I would like to see more notifications from Nextiva about parts of the service we aren't using to guide us in the right direction. **What problems is Nextiva solving and how is that benefiting you?** Allows us to get calls remotely, and turns our mobile devices into our work desk phones! Gives us more flexibility around being remote. We have been able to be much more productive as we can answer calls from anywhere. **Official Response from Alexandra Lueck:** > Hi Alea, Thank you for taking the time to leave us a review! I am so glad that the usability of our features has been benefiting you. And thank you for the great insight on features not being used. This is very useful information for our team! Your review and feedback is very much appreciated. - Alex from Nextiva ### 32. Great first experience **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Nextiva?** As someone who has not used VOIP services in the past I found my experience so far with Nextiva to be a good one. When I had a problem with setting my voicemail up a support person through chat helped me figure out the issue in minutes. So far so good! **What do you dislike about Nextiva?** I have not found one yet. The menu system is easy to navigate and the quality of the voice is excellent. **What problems is Nextiva solving and how is that benefiting you?** As an outside sales represenative at my company I am all over the place. Nextiva allows me to stay connected to my customers and prospects without being chained to my desk. **Official Response from Alexandra Lueck:** > Hi Jeff! Thank you so much for taking the time to leave a review about Nextiva on G2! We appreciate you & are here for you whenever and for whatever! - Alex from Nextiva ### 33. Staying Connected through Great Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Nextiva?** Nextiva is the phone and fax service that our firm uses daily. The high quality of the products (phone and fax) and the customer service when support is needed is A+ and always professional. It is easy to onboard new staff with the system and get them set up to start using it right away. **What do you dislike about Nextiva?** I have no dislikes, it is a great product. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows our users to work in office or remote and gives them access to desk top and phone apps for use. **Official Response from Alexandra Lueck:** > Thank you so much for taking the time to leave us a review. We appreciate you! - Alex from Nextiva ### 34. Super Easy Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Nextiva?** When I first called about my issue I figured I would have to do a lot of steps which at the moment I was super busy. I called the tech support and it was such an easy process to get my issue fixed the tech who assisted me was awesome and made it a quick process. Definitely recommend! VoIP Providers, Contact Center Software, UCaaS Platforms, call center Infrustructure (CCI) Software. **What do you dislike about Nextiva?** I had no complaints my issue was fixed quickly **What problems is Nextiva solving and how is that benefiting you?** Updating voice mail for the company **Official Response from Alexandra Lueck:** > Hey Donna! Thank you so much for taking the time to leave us a review. We appreciate you! - Alex from Nextiva ### 35. Exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Petr R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Nextiva?** Nextivia integration and porting process was made easy by nextivia staff assigned to the project. Any issue that arise or changes that need to be made to the call flow or the system itself are rapidly addressed. Our organization came froma. vendor with an extremely poor customer service and we have been completely blown away by how great Nextivia has been. Customer portal is very feature rich and provides a lot of in house control over the system. The system is used on daily basis as it is primary system in the building and we are not experiencing any issue with call quality of internal operations. **What do you dislike about Nextiva?** So far we do not have any complaints. Has been absolutely great. **What problems is Nextiva solving and how is that benefiting you?** Our organization has three brands that are in house. Each brand has its own number. Our previous vendor was unabelt to combine all three numbers into one system and users had to have 2-3 physical phones in their workspace that were designated to a specific number. Nextiva was able to combine all of the numbers into one system resulting in users only having one phone. We were also able to reduce our monthly expenses. **Official Response from Alexandra Lueck:** > Hi Petr, We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com. - Alex from Nextiva ### 36. Marketing Made Simpler **Rating:** 5.0/5.0 stars **Reviewed by:** Kacie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Nextiva?** Our favorite thing about using Nextiva is the ability to record our calls. This has greatly increased the amount of quality checks we can perform for our several agents. We use Nextiva for both of our Marketing companies and it has truly been a game changer. The ease of use within the company itself if immaculate, the custmomer service has truly been a godsend. Additionally, it is something that we use in office daily, by several representatives, some who were worried it would not be easy to learn. ` **What do you dislike about Nextiva?** The least helpful thing about Nextiva for us is the ability to FAX.. It is 2024 I don't know anyone who faxes these days. **What problems is Nextiva solving and how is that benefiting you?** We are able to record and use the phone calls that our team makes for quality assurance and accurate coaching. **Official Response from Alexandra Lueck:** > Hi Kacie, Thank you for taking the time to leave us a review, your feedback matters a lot to us. I am so happy to hear you're getting great use out of many of our features. I know who Fax's nowadays, but hey the E-fax is pretty handy if you need it. Please reach out to me directly at reviews@nextiva.com if you need any additional assistance. - Payton from Nextiva ### 37. Good but need to improve the UI/UX and support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Nextiva?** Nextiva offers a unified communication platform that includes VoIP phone service, video conferencing, team messaging, and email integration. This all-in-one approach helps streamline communication for businesses. **What do you dislike about Nextiva?** While Nextiva offers a comprehensive suite of features, some small businesses might find the range of options overwhelming and more than they need. **What problems is Nextiva solving and how is that benefiting you?** By integrating various communication tools (VoIP phone service, video conferencing, team messaging, and email), Nextiva eliminates the need for multiple disparate systems. This unification streamlines communication, making it more efficient and cohesive. This reduces the complexity and cost of managing multiple communication platforms, leading to more streamlined workflows and better collaboration among team members. **Official Response from Alexandra Lueck:** > Hello! Thank you so much for taking the time to leave us a review and speaking to our ability to support all of your communication and customer experience needs! - Alex from Nextiva ### 38. my #1 app **Rating:** 5.0/5.0 stars **Reviewed by:** Diego A. | Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Nextiva?** Nextiva has emerged as my primary asset within my professional role. Its user-friendly nature significantly simplifies my tasks, particularly since I require constant connectivity with numerous carriers. The convenience of having Nextiva accessible on my computer enhances my job, allowing me to seamlessly engage in effective communication with a diverse clientele. The integration of Nextiva into my workstation has undeniably proven to be the ideal solution for my needs. **What do you dislike about Nextiva?** Sometimes it gets slow. The only thing I don't like is the sound when there's an incoming call, but I recently saw that they added a button to silence the incoming calls, which is perfect! **What problems is Nextiva solving and how is that benefiting you?** Getting in touch with coworkers and with carriers across the continent. It makes it very easy and we can be more productive and successful. It helps to get in touch with people you need. **Official Response from Alexandra Lueck:** > Hi Diego! Thank you for taking the time to leave us a review and share your feedback. - Alex from Nextiva ### 39. Good Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jerome C. | Lead Financial Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Nextiva?** The product line up and customer service. **What do you dislike about Nextiva?** At this time the services meet our needs; therefore, no dislikes. **What problems is Nextiva solving and how is that benefiting you?** Communication challenges **Official Response from Alexandra Lueck:** > Hi Jerome! Thank you so much for taking the time to leave us a review. We appreciate you! - Alex from Nextiva ### 40. Nextiva Is An Excellent Value for the Money Spent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Nextiva?** So far, Nextiva has been among the best telephone companies I have dealt with. Their customer service is very responsive and knowledgeable, and their phone service thus far has been excellent. The price point is also excellent, as competing companies give you much less for the same cost. We were able to get a sufficient number of lines to suit our business' needs, and it is at a reasonable monthly rate. We did shop around first, including with our other current provider, but this company definitely offers more. When we had an issue with the desktop phones that were sent to us, they quickly assisted us to rectify the situation and find a satisfactory desk phone that fit our needs, with no difficulty at all. Most of their plans do come with a 3-year contract, so you want to keep that in mind if you are thinking of signing up with them. However, so far, the calls have been crystal clear on both sides of the conversation, and the apps they offer work very well. I would recommend this service to any business looking to switch providers, or to add some new lines with a different company at a reasonable price. **What do you dislike about Nextiva?** The only issue I have is that their app, which was recently updated, is a little bit buggy. Sometimes it has to be restarted, after which it works fine. The recent updates they have applied fixed the issues that the app was having previously, where it was not recording calls and texts you recently made unless you signed out and back in again. **What problems is Nextiva solving and how is that benefiting you?** I run several businesses, and needed a solution that allowed me to call people quickly. The phone service we previously had allowed us to make outgoing calls only by logging in to their system on another phone, entering a passcode, then dialing out. It took a long time to make individual calls. We needed a desktop VoIP phone system with which we could quickly make outgoing calls to customers and other businesses. **Official Response from Thomas Gagnier:** > Thank you for your positive review! We're glad to hear that you find our phone service to be excellent and that our pricing and customer service have met your expectations. We apologize for any inconvenience caused by the app issues and appreciate your patience as we work to improve it. We value your business and look forward to continuing to meet your needs. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva ### 41. Nextiva is reliable and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Joey R. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Nextiva?** I may admit that I do like everything from Nextiva, from the calls, the messageing and also to the video chats all connectivity is reliable and efficient. **What do you dislike about Nextiva?** there's no downside about Nextiva, it's 100% reliable communication service **What problems is Nextiva solving and how is that benefiting you?** well we here at the office were having few issue finding a reliable and efficient communication network and once we got connected with Nextiva it was all solve. All of our calls, messages and video chat are great and clear connection. **Official Response from Alexandra Lueck:** > Hi Joey, Thank you for your positive feedback! It’s fantastic to hear that you’re enjoying everything about Nextiva, from calls and messaging to video chats, with reliable and efficient connectivity. We’re thrilled to know that Nextiva has solved your office’s communication challenges, providing clear and dependable service. If you ever need assistance, don’t hesitate to reach out. We’re here to help! - Alex from Nextiva ### 42. Nextiva, The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Lainey D. | Admin Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Nextiva?** We like the ease of use of the Nextiva platform, we have had them for the past two years and they have proven to be the best VOIP & Call Center providers. **What do you dislike about Nextiva?** We havent experienced any downsides so far everything has been good. **What problems is Nextiva solving and how is that benefiting you?** We no longer have static in our lines, the system are very easy to use and they have no downtime. **Official Response from Alexandra Lueck:** > Hi Lainey, thank you so much for taking the time to share your experience working with Nextiva on G2! We appreciate you! ### 43. Nextiva is a user-friendly and easy to use system for our company. **Rating:** 4.5/5.0 stars **Reviewed by:** Raven D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Nextiva?** I love that Nextiva has an app that I can use both on my computer and my phone. I use both of them daily and never have to worry about missing a call if I'm not at my desk. And any time we have needed assistance with Nextiva, their support team has taken care of us. We have recently added texting to our account and I'm excited to have another method of reaching our customers. **What do you dislike about Nextiva?** The main downside to Nextiva is that if the weather is bad or the internet is down the phones go down too. **What problems is Nextiva solving and how is that benefiting you?** Nextiva makes it possible to connect with our customers through both texting and calling, and calls are recorded for us to review later if needed. **Official Response from Alexandra Lueck:** > Hi Raven, Thank you for taking the time to leave your feedback, your opinion matters a lot to us. We are happy to provide you with a mobile option you know you can count on! I am so happy to hear everything is going well for you so far.I would be happy to discuss your concerns or address any outstanding questions you may still be experiencing. You can contact me at reviews@nextiva.com, I would be happy to help. - Alex from Nextiva ### 44. Various Options for Businesses of Any Size **Rating:** 5.0/5.0 stars **Reviewed by:** KRISTIN H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Nextiva?** Nextiva has provided us with a way to communicate with our clients in a streamlined and user-friendly manner. Whether I am at the office on my desk phone, at my home office on my desk phone, or working remotely using my cell phone or PC application, I have all the options available. We also utilize the text messaging option daily as many preferred communications of our clients have shifted to text messaging over the years. **What do you dislike about Nextiva?** The app on my PC often needs to be restarted after the most recent major update. I assume this will be worked out, and it hasn't caused any issues. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides our small business with a phone line for client communication, text messaging options, and fax correspondence, which we use heavily with the government entity we work with regularly. **Official Response from Alexandra Lueck:** > Hi Kristin! Thank you so much for sharing your experience with us. I am glad you find our interface user friendly and that you like the mobility Nextiva provides to your team. We are grateful to be partnered with your business! - Alex from Nextiva ### 45. Best VoIP Provider for the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Donald T. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Nextiva?** The price and they have great customer service. Friendly and responsive personnel when you need assistance. **What do you dislike about Nextiva?** Honestly, nothing I can think of at the momenet. **What problems is Nextiva solving and how is that benefiting you?** When I have had issues usually due to me not setting something up correctly, Nextiva staff are always willing to help, even on weekends. This ensure customers have the ability to contact me if needed. **Official Response from Alexandra Lueck:** > Hi Donald! Thank you for the kind affirmation and taking the time to leave us a review. - Alex from Nextiva ### 46. Unparalelled customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Salesforce Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Nextiva?** Nextiva's customer service is the best I've experienced among providers; their willingness to make real, tangible changes to their products based on customer feedback is refreshing. **What do you dislike about Nextiva?** I can't really come up with anything consistently negative to say. Some of their offerings had minor technical issues over time, but they've always been quick to address them. **What problems is Nextiva solving and how is that benefiting you?** Making it so all of our CX requirements can be handled by a single login has been a lifesaver. The benefits of streamlining social media interactions, competitor statistics, and the ability to quickly respond to feedback regardless of channel can not be overstated. **Official Response from Alexandra Lueck:** > Hi Adam, thank you so much for taking the time to share your experience working with Nextiva on G2! We appreciate you! - Alex from Nextiva ### 47. Not for enterprise, but works **Rating:** 1.5/5.0 stars **Reviewed by:** B A. | IT Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Nextiva?** Support is easy to get to, and quick to fix issues. Having the ability to do hardware refreshes through the platform is nice. Simple to add/remove licenses and provisioning of devices is easy. Integration into generic devices is easy to do. **What do you dislike about Nextiva?** Lack of feature administrative ability through the platform. Too many functions that are available to admins through other platforms, such as FreePBX, are hidden behind a secret "Admin panel" that is only accessible to support agents. Simple things that are common place in PBX systems seem hard or over simplified/impossible to get to. Very easy to use which is definitely attractive for small businesses and those needing a simple interface, but adds a lot of frustration for enterprise admins who want/need that feature functionality without having to contact someone else to accomplish something. App interoperability between desk phone, desktop, and mobile devices, while improved, also needs work and frequently bugs out/drops calls on first ring. **What problems is Nextiva solving and how is that benefiting you?** Simple PBX and voip provider integration into a single billing platform. **Official Response from Alexandra Lueck:** > Hi BA, Thank you for providing your feedback. I am sorry Nextiva isn't the exact fit you were looking for. Please reach out to me at reviews@nextiva.com if there is any way I can improve this experience for you. Our engineers are constantly working to improve all platforms, stay tuned for any updates. - Alex from Nextiva ### 48. Comprehensive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia G. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Nextiva?** Nextiva is the best platform I have worked with,I like everything about Nextiva. I love that it stands out for it's comprehensive features and performance.Nextiva offers Great Customer Support, seamless integration and communication services. It is user-friendly, making my life eaiser everyday. Highly Recommend for its performance and efficiency! **What do you dislike about Nextiva?** I personally don't dislike nothing about Nextiva. **What problems is Nextiva solving and how is that benefiting you?** Nextiva benefits me on several ways one being how efficient and reliable it is **Official Response from Alexandra Lueck:** > Hi Sonia, We are thrilled to hear that you are enjoying Nextiva's comprehensive features, performance, customer support, and seamless integration. Thank you for recommending us! Please don't hesitate to reach out if you need any help! - Alex from Nextiva ### 49. Great service, great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Customer Service Specialist, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Nextiva?** When I first started my new job, I had nothing but trouble with my desk phone. When I finally got a phone that worked properly, I had to call Nextiva customer support to set up my desk phone so I could make and receive calls from my clients and their caregivers. The representative that handled my phone setup was courteous, knowledgeable, and very patient. He didn't get aggravated with me when we had difficulties with my router not showing the IP address like it was supposed to, he just kept his cool and didn't stop trying until we got my phone online and connected even though it took way longer than usual to do it. As for the service itself, I have found that this phone service is reliable and it seems to provide very clear calls with little to no issues or downtime so far. I would highly recommend this service to anyone I know who is needing a reliable phone service for their office. It really is a great service! **What do you dislike about Nextiva?** So far I haven't seen anything that I don't like about this service. It hasn't let me down yet! I've had no issues with connecting to my calls or them connecting to me, and I haven't had any issues with my callers being able to hear me clearly when we're on the phone. So far it's been great. I had issues with the initial setup but that was due to a problem with my router, not their services. **What problems is Nextiva solving and how is that benefiting you?** I'm not aware of any problems that Nextiva is having so I can't speak on anything that they are solving at this time. **Official Response from Alexandra Lueck:** > Hi Sarah, I am so happy to hear that Nextiva has changed the game for your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com. - Alex from Nextiva ### 50. Nextiva is a great VOIP company. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Nextiva?** The screen showing calls and voicemails is very easy to use. Caller ID which pops up for incoming calls is very helpful. **What do you dislike about Nextiva?** Tech support calls require entering information into the compouter prompts, but then a real person asks for the same information again. **What problems is Nextiva solving and how is that benefiting you?** The call recording feature helps me meet regulatory guidelines. **Official Response from Alexandra Lueck:** > Hi Robert! Thank you so much for both your sentiment and feedback! We appreciate you and are grateful to be partnering with your business. - Alex from Nextiva ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=87§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+11%3A36%3A41+-0500&secure%5Bsession_id%5D=3a1262bc-ce0c-42e2-802d-0b96a338bc53&secure%5Btoken%5D=9e1a32eb061df08fde4f99f8a9441a25d43c8c49b87ea8aab337d08a8fdb5a3b&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Security and privacy - AI Voice Assistants** - Encrypted communication **** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,602 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews)