Nextiva Reviews & Product Details

Of all the features, I appreciate the Nextiva App the most! It essentially replaces the need to have any hardware. I also appreciate how robust and flexible the phone system is. Review collected by and hosted on G2.com.

Selecting features needed could be done done better. But with represtative help easy to overcome. Review collected by and hosted on G2.com.

Nextiva is an incredibly easy platform to implement and use. The technical staff is amazing and super helpful in all instances whenever I have needed them. We have been using them as a VoIP provider for almost 2 years now, and the few times that I have had to reach out to support, they have always been amazing to work with. The platform has close to a 99.9% uptime which is awesome when the company depends on our VoIP performance. Review collected by and hosted on G2.com.

There is not much to dislike about Nextiva. In the past, before we updated our infrastructure to the cloud, the integration options left alot to be desired. Now that we are cloud based the integrations work with what we need. Review collected by and hosted on G2.com.

We have been using Nextiva for years but recently moved most of our team to the app and have seen great results. The app is easy to use, perfect for the worker who is on their computer and using meetings and headphones. Review collected by and hosted on G2.com.

We used to have some problems with the app in the past, being a little buggy but the past couple of years it has been very solid! Review collected by and hosted on G2.com.

We've had a great experience with Nextiva. The setup process was straightforward, and the call quality has been excellent. Their customer support team has been responsive whenever we've needed assistance, and the mobile app makes it easy to stay connected while working remotely. Having phone, messaging, and video meetings in one platform has simplified our communications and improved efficiency across our team. Overall, it's been a reliable solution that delivers good value for our business. Review collected by and hosted on G2.com.

sometimes if you call the 1800 number, there are long waits Review collected by and hosted on G2.com.

It´s very simple to use, I´ve been using outside of USA since I got it, it provided the solution I needed at the moment I needed. Customer Support team is always helpful and kind. I´ve had no complaints in over 3 years. Performance is good, pricing is good for what they offer. I haven´t used any integrations or AI so far. Review collected by and hosted on G2.com.

It gives me a phone number in USA for my business, it resolves the issue that I don´t live in USA, but still need a phone number. Review collected by and hosted on G2.com.

I use Nextiva for our phone system, and I appreciate how it solves all our office issues by answering all our questions. I like how quick and responsive it is, making communication and handling calls much more efficient. The setup was super easy, and overall, I'm very satisfied with the phone system and would recommend Nextiva to any business looking to improve productivity and communication. Review collected by and hosted on G2.com.

I DONT DISLIKE ANYTHING ABOUT NEXTIVA Review collected by and hosted on G2.com.

I like how clean the platform is. It's very easy to find the necessary information. It was very easy for our agents to make the transition from our old platform to this platform. They were extremely helpful handling all of our questions, setting up all the different segments of the system for us, and making sure that all the agents were where they were supposed to be, with all the queues set up and being ready for all of our questions. Review collected by and hosted on G2.com.

The only thing our agents are missing is the ability to send gifs to one another on the Nextiva One messaging system. Review collected by and hosted on G2.com.

I really appreciate the "great quality on the phone calls" that Nextiva provides, which helps a lot in solving my communication problems. I can reach my clients anytime without worrying about the call quality. I also like the "easy access to everything in the app," which makes using it very convenient for work. Plus, the ability to "put my calls on hold" is a feature I value the most since it helps me manage my calls effectively. The setup was "super easy, no problem at all," which was a nice touch. Review collected by and hosted on G2.com.

Just the thing that the little screen that shows new calls interrupts me if I am writing something on another page Review collected by and hosted on G2.com.

The Sales / Demo experience was great. They met with us multiple times to answer our questions. They add in new services and features constantly helping make their product better along with doing lots of webinars to show case the new features. Review collected by and hosted on G2.com.

There is not a whole lot of clear documentation for admins. A lot of the configuration can be built out by an Admin if there was documentation for it, however since there is not, most of the time it requires a implementation team to do it. For example, they have native SQL reporting within Nextiva, but no documentation on Table names, columns, etc Review collected by and hosted on G2.com.

I find the system to be very reliable, and I appreciate the ability to manage our setup through their online platform. It has a lot of features that work well for our business. Review collected by and hosted on G2.com.

Support can be difficult to communicate with. Review collected by and hosted on G2.com.