Nextiva Reviews & Product Details

Call quality has always been great. It's also relatively easy to upload voicemails for holidays/closures and update business schedule. Review collected by and hosted on G2.com.

We've struggled with reporting for several years, but I think it's due to the way we have our inbound call flow set up (we ring to all CSR's at once). We've met with reps who shared we would benefit more from their Call Center option as opposed to the current plan we have. It is also sometimes difficult to locate recordings, I wish there wasn't a separate site for that. Review collected by and hosted on G2.com.

It’s easy to use, and it’s available on both my phone and my computer. Review collected by and hosted on G2.com.

I don’t have any dislikes. Everything runs smoothly, and I haven’t run into any issues so far. Review collected by and hosted on G2.com.

Super reliable. Flexible service. Fantastic pricing and easy setup and troubleshooting. Customer service is fantastic as well. Super easy to setup and use. I have been a customer for over 15 years and love the service. Review collected by and hosted on G2.com.

I don't have anything bad to say about them. Review collected by and hosted on G2.com.

I like that Nextiva is easy to navigate and manage settings. It has a good connection and I can use it on-the-go, which is convenient. I appreciate that the tabs are big and clear, making it user-friendly. I can take calls and use it on my phone, which helps when I need to switch quickly. I use the contacts feature to see colleagues' availability, which helps me serve clients faster. Nextiva also makes it easy to adapt for new colleagues, which is great for our team. The setup was straightforward, taking about thirty minutes, which was pretty easy. Overall, I think it's a user-friendly tool that meets my communication needs. Review collected by and hosted on G2.com.

No complaints at the moment Review collected by and hosted on G2.com.

I like Nextiva’s user-friendly interface, reliable call quality, and easy call management features. It helps me communicate with customers efficiently and provide better support. The initial setup was fairly straightforward, and our team got started with minimal difficulty. Review collected by and hosted on G2.com.

I occasionally run into call delays and connectivity issues. I’d like to see better call stability and shorter connection delays. Some features could also be easier to use, with clearer navigation and easier access to the features I use often. Review collected by and hosted on G2.com.

What I like best about Nextiva is its overall reliability and how well everything is consolidated into a single platform. Call quality has been consistently solid for both desk phones and softphones, and outages or call drops have been very rare, which is critical for day-to-day business operations. From an admin standpoint, the portal is intuitive and makes it easy to manage users, call routing, voicemail rules, and devices without needing to contact support for routine changes. Integrations with tools like Teams work well and reduce context switching for users. Support has also been a strong point. When issues do come up, response times are reasonable and tickets are handled by people who understand the product instead of just reading scripts. Overall, Nextiva has simplified our phone system, improved reliability over legacy solutions, and reduced the time spent managing and troubleshooting telecom issues. Review collected by and hosted on G2.com.

While overall performance has been solid, reporting and analytics could be more flexible. The built in reports are useful for high level visibility, but customization options are limited. Being able to create more tailored reports and apply deeper filtering would make it easier to pull actionable data without exporting and doing additional work elsewhere. Review collected by and hosted on G2.com.

I like being able to use my desk top or an app on my cell phone without having to forward calls plus the ease of the admin portal after you get used to it. Review collected by and hosted on G2.com.

had a couple phones not show up even after removing and adding back in, on the positive side their support answered right away and stayed on the phone until everything was corrected. that talk you right through getting it added back in so you learn from it. Review collected by and hosted on G2.com.

What I like most about Nextiva is how reliable and user-friendly it is. Call quality stays consistently strong, and the platform makes it easy to handle calls, voicemails, and routing without any hassle. Their customer support also stands out—they respond quickly and are genuinely helpful whenever we need assistance. Overall, it’s a dependable solution that helps keep our business communications running smoothly. Review collected by and hosted on G2.com.

Overall, there isn’t much to dislike, but there is a bit of a learning curve when you’re first getting everything set up—especially if you plan to use some of the more advanced features. The interface can also feel a little cluttered at times, particularly when you’re moving between different settings and options. That said, once everything is configured, it runs smoothly and reliably, so these early hurdles haven’t been a major issue for us. Review collected by and hosted on G2.com.

Nextiva has made working from home so much easier for me. Calls don’t get dropped, and it’s been a very reliable service overall. Review collected by and hosted on G2.com.

Log in: Sometimes it logs me out without me noticing, and then I have to log back in. That said, it’s a rare occurrence. Review collected by and hosted on G2.com.

It’s relatively inexpensive and reliable, lets me use either my own or the provided hardware, and is very easy to configure and maintain for our corporate systems. Review collected by and hosted on G2.com.

Sometimes their configuration options are placed in weird spots, but if you take a moment to look around, you can always find the setting you’re looking for. Review collected by and hosted on G2.com.