# Newo.ai Reviews **Vendor:** Newo.ai **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.9/5.0 **Total Reviews:** 11 ## About Newo.ai Newo.ai is the only Voice AI Employee platform built for scale. Our 1-Click Voice AI Builder creates a fully functional, revenue-generating AI receptionist in under three minutes with just a website URL—no code required. Unlike generic AI tools, Newo.ai solves the biggest challenges in voice automation: AI Hallucinations – Our Supervisor/Observer architecture delivers a 99.7% Lead Success Score. Slow Deployment – 1-Click setup launches production-ready Voice AI Employees instantly. High Maintenance Costs – Centralized dashboards make large-scale updates simple. Your Voice AI Employee answers calls, books appointments, and engages across phone, SMS, Instagram, WhatsApp, Yelp, TikTok, and web chat—24/7, in multiple languages, with human-like conversations. Businesses that implement a Voice AI Employee see $25K–$50K in additional monthly revenue by capturing leads missed after hours or during peak times. The perfect white-label solution for IT firms, VoIP providers, CRM/POS vendors, and marketing/web design agencies, Newo.ai enables instant multi-client deployment, industry-specific templates, and measurable ROI through Additional Secured Revenue (ASR) tracking. ## Newo.ai Pros & Cons **What users like:** - Users praise the **seamless integrations** of Newo.ai, enhancing efficiency and boosting restaurant reservations significantly. (3 reviews) - Users commend the **easy setup** of Newo.ai, allowing quick and efficient integration into their restaurant operations. (2 reviews) - Users highlight the **exceptional support** of Newo.ai, enhancing practical use cases and customer engagement significantly. (2 reviews) - Users love that Newo.ai offers **time-saving benefits** by streamlining reservations and increasing booking efficiency significantly. (2 reviews) - Users appreciate the **automation** features of Newo.ai, as it efficiently scores leads before sending them to CRM. (1 reviews) - Users commend the **exceptional customer support** of Newo.ai, highlighting its clear benefits for B2B applications. (1 reviews) - Ease of Implementation (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) **What users dislike:** - Users find a **lack of insight** in call origins, hindering their ability to track ad performance effectively. (1 reviews) - Users find the **learning curve challenging** initially, but support makes the setup smoother over time. (1 reviews) ## Newo.ai Reviews ### 1. Transformative AI with Quick Setup and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Newo.ai?** I really like how fluid the onboarding and support are with Newo.ai. It's easy to get an agent up and running for a client, which saves time and lets me show off the technology quickly as a reseller and partner. The cost-effectiveness and reduction in integration costs are major benefits, too. I appreciate how Newo.ai's team and platform allow for what I would call self-sourcing, which means I can enable the AI agent to do more things directly with customers' CRM tools. It definitely increases the availability of the agent to handle tasks for small to medium-sized businesses while being cost-effective for them. The initial setup is amazing and works almost instantly. It's impressive how you can just input a website, and it sets everything up immediately, which is great for demoing the technology to customers. **What do you dislike about Newo.ai?** I think the UI is an improving, evolving platform. Giving it to a customer without a little bit of training is sometimes difficult. That's the area that could probably use a little bit of improvement, just making that UI more fluid, but it's evolving weekly. **What problems is Newo.ai solving and how is that benefiting you?** I use Newo.ai as a customer-facing AI and virtual receptionist, saving clients time and resources, providing 24/7 support, and increasing sales leads. It offers quick onboarding, cost-effective integration, and instantly showcases its technology to clients. ### 2. Rapid Deployment and AI Integration Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** J Rio F. | CEO, Principal Technology Consultant, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Newo.ai?** I am impressed with Newo.ai's 24/7 agents that can handle calls, make bookings, and answer questions on websites, which have been extremely helpful to my clients. I also appreciate the ease of initial deployment from Newo.ai. While there is more work to be done over several weeks, you can have a working solution within days, saving valuable time and resources. I find the rapid deployment model effective for getting started and ensuring a pre-production model is delivered quickly, which is appealing. Newo.ai has turned out to be a really good fit for us. **What do you dislike about Newo.ai?** As Newo.ai grows, more industry frameworks and use cases will be beneficial to gaining more clients and building more stable solutions. **What problems is Newo.ai solving and how is that benefiting you?** I use Newo.ai to provide 24/7 AI agents for handling calls and bookings. It's easy to deploy, saving time and resources, and it's a great fit for businesses looking to leverage AI for growth. ### 3. Revolutionized Our Restaurant Reservations Process **Rating:** 5.0/5.0 stars **Reviewed by:** Emma I. | manager, administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Newo.ai?** I like that Newo.ai is a game changer for my restaurant. It takes all my calls, which has allowed us to handle table bookings more efficiently, resulting in more than 150 additional reservations per month. I appreciate that it's connected to OpenTable and books and makes reservations directly, which significantly increased our booking volume last month. We had about 180 additional bookings, and each booking is around $130 US dollars, adding substantial revenue to our business. The initial setup was quite smooth; an engineer was assigned who helped us go live by Wednesday. The whole process, from signing up to creating a prototype in three minutes, was quick and efficient. **What do you dislike about Newo.ai?** I wish the system would know where the call is coming from because we are making social media ads, and when the call is coming, it's not known which ad generated that call. I'm not sure it's possible to solve with voice agents. **What problems is Newo.ai solving and how is that benefiting you?** I use Newo.ai for my restaurant to handle calls during off-hours, solving missed bookings and adding over 150 table reservations monthly. It's a game changer. ### 4. AI Assistant with a Professional Touch **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Food Delivery Driver, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Newo.ai?** I really find the AI assistant to be professional, knowledgeable, and most importantly, it understands what I'm saying. The AI agent’s voice conveys a sense of calm and reassurance, which is a great touch. Also, the initial setup of Newo.ai was very simple, which made for a great experience. **What do you dislike about Newo.ai?** During the onboarding process, I was assigned a phone number, but I don’t know what that phone number is yet. **What problems is Newo.ai solving and how is that benefiting you?** I'm confident Newo.ai will handle much of the busy work in managing clients. The AI assistant is professional, knowledgeable, and conveys calm and reassurance, which is vital for my technical support business. ### 5. A Game-Changer for Our Business Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Vlad P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Newo.ai?** What I like best about Newo.ai is how natural the conversations sound. Guests don’t feel like they’re speaking to a bot — the agent listens, clarifies, and responds just like a real host. It also integrates with booking systems, in our case OpenTable, which saves the team hours every week and makes sure no reservation request is ever missed **What do you dislike about Newo.ai?** At the start it was a bit frustrating to get the script exactly right — it took some trial and error before it matched the way we wanted the conversations to sound. But once we got past that initial setup, it’s been smooth, and the support team was quick to help whenever we needed changes **What problems is Newo.ai solving and how is that benefiting you?** Missed calls used to drive me crazy. Every unanswered call felt like money walking out the door, and it happened all the time when the team was busy or after hours. Since using Newo.ai, every single call gets picked up, the details are saved, and I don’t lose out on reservations anymore. It’s been a huge relief and honestly boosted our revenue ### 6. Perfect for Not Missing Important Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Anastassia D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Newo.ai?** I use Newo.ai to ensure I never miss calls, and I don't have missed calls at all. I really like that I can change the voice, specifically to a women-friendly voice, which is helpful. Everything with Newo.ai is super, including its integration with our booking system. The initial setup is super easy, and I would highly recommend Newo.ai to anyone, giving it a perfect 10 out of 10. **What do you dislike about Newo.ai?** Nothing, everything is perfect **What problems is Newo.ai solving and how is that benefiting you?** I use Newo.ai to ensure I don't miss any calls, and I like that I can change to a woman-friendly voice. ### 7. Quick Setup, Effortless AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Mark Anthony R. **Reviewed Date:** February 17, 2026 **What do you like best about Newo.ai?** I like that the Newo.ai developer platform is easy to use and makes it easy to build AI employees in a matter of minutes. The setup was very simple and quick. I also think it's a smooth platform, and I'm satisfied because things are always developing with new features. **What do you dislike about Newo.ai?** NA **What problems is Newo.ai solving and how is that benefiting you?** Newo.ai solves unanswered calls and missed calls for my clients. ### 8. The best AI platform out there **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo Q. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Newo.ai?** Very complete and easy to integrate with many different industries **What do you dislike about Newo.ai?** nothing so far, it is a new project and it is just getting better **What problems is Newo.ai solving and how is that benefiting you?** It is making it way more accessible for companies to have an agent 24/7 who attends to your clients anytime. ### 9. Outstanding Support and Clear Value for B2B Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Newo.ai?** The Newo.ai support is 2nd to none, and the practical use cases and benefits for my B2B customer base is very obvious. **What do you dislike about Newo.ai?** Since every use case is unique, I find myself needing to continually learn how to implement new solutions. **What problems is Newo.ai solving and how is that benefiting you?** The age of AI is fast coming to everyone, and Newo.ai provides my business a very real way to harness a solution that can ensure my products and services remain relevant to my B2B customers and allow me to offer the best AI solutions and compete with all the other options that will soon be in the market and targeting my clients. ### 10. Exceptional Feature Support. Dependent on OpenAI and Gemini **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about Newo.ai?** Newo demonstrates an extraordinary ability to respond to new feature requests, enabling partner developers to independently deliver enhancements and new capabilities to their clients. **What do you dislike about Newo.ai?** This product relies on both openAI and Gemini, which may be a consideration for some users. The voice quality is still in the process of improving. **What problems is Newo.ai solving and how is that benefiting you?** This tool makes it possible for small business owners to book appointments, which is especially helpful for those who can't afford to hire additional staff to handle phone calls but still need to manage a growing business on a tight budget. ### 11. agent using the BANT and scoring the lead + makes follow up phone calls (!) => RESULT x6 more leads **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Newo.ai?** At New.ai, we have a human-like conversational agent. It's almost impossible to distinguish it from a real person. The agent talks about our products very naturally and effectively, but most importantly, the agent integrates questions using the BANT framework and automatically conduct scoring before sendind the lead to our CRM. **What do you dislike about Newo.ai?** currently it is not ISO27001 / SOC2 certified **What problems is Newo.ai solving and how is that benefiting you?** The pain of low conversion rates with traditional lead generation forms. When a potential buyer came to the lead generation page, we used to require them to fill out a lead generation form. A low percentage would start filling out the form, and five times fewer would complete it. The conversion rate from those who started the form to those who submitted it was 20%. Traditional live chat didn't work well. If we staffed it with people, it was very expensive. If people responded after a few minutes, the visitor would already leave the site. If we used traditional rule-based bots, the visitor would end the conversation immediately. - [View Newo.ai pricing details and edition comparison](https://www.g2.com/products/newo-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+04%3A45%3A26+-0500&secure%5Bsession_id%5D=ed9e7dd0-5f6d-4d59-b6a3-abd00edc53a7&secure%5Btoken%5D=b8cb3ee687385dd034749f1316a8477a47e2942c6145f23ed973214584a8afb6&format=llm_user) ## Newo.ai Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Fresha](https://www.g2.com/products/fresha/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Newo.ai Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Voice Recognition - AI Voice Assistants** - Voice Recognition **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Newo.ai Alternatives - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) - 4.5/5.0 (608 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - 4.8/5.0 (2,351 reviews)