Netrepid Reviews & Product Details

It is a software that has the function of hosting the essential services in a company, it catches my attention since it contains key terms that are of importance when categorizing this system, which are quality, reliability and scalability, which are fundamental when it should be used in an organization, mentioning that its support is quite receptive, which allows to interact with the technical staff, and raise the problems presented, offering quite effective solutions. Review collected by and hosted on G2.com.

This software contains very significant disadvantages according to the functionality of its system, when we go to full availability, since most of these options for use are scarce and it presents various failures in large quantities which are very annoying, since it contains numerous disruptions to its data center, which have created unnecessary frustrations thanks to its currently down servers, not to mention that its user interface is quite clunky. Review collected by and hosted on G2.com.

Works most of all with growing initiative companies for the progressive and technological evolution from the ground up to the top of a large multi-functional company, in order to guarantee its exclusive function of hosting in its structure of the platform that generates the software I love his diversity about Netrepid due to his teamwork dynamics with the client to help each other for the development of objectives, obtaining a more efficient strategic and technological result in terms of time, whether long or short, for a more outstanding work flow. . Review collected by and hosted on G2.com.

In not very convincing options we can say that it acquires a remote backup function since it is not very reliable because it can end up losing important data at the time of linking for the multiple accommodations that the software has, finally, we can mention that it has a not very striking interface and with little information, highlighting that it is not very colorful and with few novelties achieved from the software. Review collected by and hosted on G2.com.

I have been with Netrepid (and PAOnline whom they bought out) for more than 30 years. I started out on the BBS service many, many years ago and have been with them almost continuously ever since. The only brief break was when I moved to Massachusetts 20 years ago and got a local ISP here to handle my website and e-mail. That last for less than 4 months, and I went right back. Over the years they have always satisfied me as a customer. Review collected by and hosted on G2.com.

Like any ISP, Netrepd occasionally goes down. Wish that it were not so, but computers are involved, so it happens occasionally. However, when they do go down, they are always responsive. Never once has anyone ever tried to "talk down" to me or my wife when reporting a problem. They have always been professional. Review collected by and hosted on G2.com.

Netrepid is always responsive when I need help. Review collected by and hosted on G2.com.

Nothing is negative about Netrepid- except they are in Harrisburg and I am in Philadelphia. There you go. Review collected by and hosted on G2.com.

We love most that there is a dedicated support desk that creates a ticket for every problem we have with our equipment. This helps us stay organized and on top of our issues so we can get them resolved together and fast. Response times are good. Review collected by and hosted on G2.com.

I think one time the cable bill was forgotten, we'd like that not to happen in the future :) Review collected by and hosted on G2.com.

I like that Netrepid is able to overtake control of the computer while troubleshooting so that my human error does not get in the way of a solution. (For example, if someone was walking me through clicking the correct areas, and mine having to correctly interpret that, as opposed to the ease of computer control being taken by the professional. ) Review collected by and hosted on G2.com.

Sometimes things do not feel completely resolved. Review collected by and hosted on G2.com.

It is smart phone friendly and great for calendar sharing and helping schedule events for my coworkers. There is good customer service too. Review collected by and hosted on G2.com.

I dislike the spam filtering and how the network randomly shut downs. Review collected by and hosted on G2.com.

Netrepid is ultrafast with response time to our needs and issues. Resolutions are fast and forthcoming. Up to Date solutions for all of our IT needs!!!! Review collected by and hosted on G2.com.

I have absolutely nothing bad to say. I have never had an issue with them. Review collected by and hosted on G2.com.

They respond quickly to concerns. Usually we are dealing with the same people which is helpful. Review collected by and hosted on G2.com.

Sometimes it takes a few times to figure things out. Review collected by and hosted on G2.com.

Anyone I have ever spoken to from the company either through phone or by email has been helpful, patient, and polite. I appreciate when someone explains a technological problem to me and includes me in figuring out the solution, not just resolving it without telling me what is happening. Review collected by and hosted on G2.com.

There process for filling out Help Desk tickets could be easier. Review collected by and hosted on G2.com.

We use Netrepid for collocation of our server environment. We have a unique setup in comparison to their normal customers and the Netrepid team has met and exceeded all of our needs. Review collected by and hosted on G2.com.

We have been a customer for several years and so far we have not found anything we dislike a out Netrepid. Review collected by and hosted on G2.com.

Being able to visit their office with computers in hand. Review collected by and hosted on G2.com.

Need more explanation about the communication problems that I've had. I am not a geek and this is a little foreign to me. Review collected by and hosted on G2.com.

I really enjoy the prompt service and excellent customer service. I've never had a complaint. Review collected by and hosted on G2.com.

Nothing at this time. I haven't had any issues. Review collected by and hosted on G2.com.

Its always a quick response or a quick fix. Review collected by and hosted on G2.com.

=there is nothing that i dislike about it Review collected by and hosted on G2.com.

The proactive email alerts for system issues are helpful.

Once someone starts working on a ticket the communication updates through email keep us informed of the status. Review collected by and hosted on G2.com.

A couple of times when I needed a live voice for an urgent issue it rolled to voice mail and I have to type up a ticket or wait to talk to someone. Not often and not major but it was a minor inconvenience at the time. Review collected by and hosted on G2.com.

Staff and their knowledge. Netrepid Portal is user friendly. When calling for support, always reach someone who is directing my support to the techs. Review collected by and hosted on G2.com.

Nothing to dislike.Nothing to dislike.Nothing to dislike. Review collected by and hosted on G2.com.

They have provided suggestions and solutions to IT issues that other IT companies had been unable to solve. They promptly respond to items of critical importance but also keep the daily projects moving. They provide excellent customer service. Review collected by and hosted on G2.com.

No items to note specifically. Switching from one company to another always has some bumps but these have been readily addressed and easily overcome. Review collected by and hosted on G2.com.

All the staff I have worked with are friendly and patient with someone that are not real good on a computer.

They usually answer your emails in a timely matter and also fix the problem timely. Review collected by and hosted on G2.com.

Sometimes I wish they were in the building more. They are very helpful. Review collected by and hosted on G2.com.

These guys are fantastic. They put the right people in the room and work towards a solution that they stand behind. They don't get caught up in the hierarchy of it all, just normal folks like us trying to do right by their customers and deliver industry standard, secure, high performing services that just work. Review collected by and hosted on G2.com.

I haven't found anything yet, which sounds fake but it isn't. I am normally the first one to find and point out issues with vendors and partners. Nothing of note has come up. Review collected by and hosted on G2.com.

We are currently in the onboarding process with Netrepid, and so farthings have been moving along smoothly. They were able to quickly assist in transitioning from our old provider to them. Review collected by and hosted on G2.com.

Nothing specific to note. We are early on in the process of our Netrepid onboarding. Review collected by and hosted on G2.com.

We use Netrepid for hosting our servers and virtual services to our transportation customers. Our PtMS Mobile application is mission critical to our over 50 customers that use this service to transport over 25000 disabled and elderly clients each day.

Netrepid's support response time is excellent at all hours of the day and night. The senior team takes a personal interest in communicating with us and maintaining oversight to insure any problems are resolved quickly.

We also use Netrepid to handle customers request for hosting and infrastructure services. Sam Coyl's presentation material for these services is professionally done with fair pricing. It always delivered in a timely manner. Review collected by and hosted on G2.com.

We have no dislikes or complaints. The service has been first rate. Review collected by and hosted on G2.com.

The benefits of a hosting service that is secure. Review collected by and hosted on G2.com.

The billing system--which only recently reflected more accurate billing based on contract. While I know parts of this were due to fast growth on Netrepid's side, the resulting miscommunication took quite a bit of time that PANO could have dedicated to other work. We experienced opportunity costs.. Review collected by and hosted on G2.com.

Netrepid's professionalism, attention to detail and precise execution makes the company one of the leaders in the technology industry. Review collected by and hosted on G2.com.

I have no dislikes or complaints regarding Netrepid's work. Review collected by and hosted on G2.com.

Working with a local company who took the time to get to know us and our business. Review collected by and hosted on G2.com.

Can be difficult to reach by phone, they seem to prefer using the email ticket system. Review collected by and hosted on G2.com.

The Netrepid Greatness is felt immediately. Their commitment to excellence and strong processes is experienced on day one, and every day after. Review collected by and hosted on G2.com.

There is nothing about Netrepid I dislike. I would be nice to get to know the team better. Review collected by and hosted on G2.com.