The G2 on Netchex

Netchex Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Netchex, finding it accessible for both managers and employees alike. (30 mentions)

Users value the efficient customer support of Netchex, finding quick resolutions and abundant resources for assistance. (29 mentions)

Users praise the customer support of Netchex for its hands-on guidance and reliable assistance throughout the platform. (22 mentions)

Users find Netchex intuitive, with excellent support and resources that enhance their overall user experience. (14 mentions)

Users find the user interface very friendly, making it easy to access help and utilize features effectively. (13 mentions)

Users value the comprehensive features of Netchex, highlighting seamless pay scales and robust reporting capabilities. (11 mentions)

Users are frustrated by missing features and ineffective communication, hindering their overall experience with Netchex. (15 mentions)

Users express frustration with limited features that hinder effective communication and functionality in Netchex. (13 mentions)

Users express frustration with the limited customization options in Netchex, impacting their unique organizational needs. (12 mentions)

Users find the interface not user-friendly, complicating tasks and processes within Netchex's system. (10 mentions)

Users experience poor customer support, facing unresolved issues and inadequate assistance from representatives, impacting overall satisfaction. (10 mentions)

Top Pros or Advantages of Netchex

1. Ease of Use

Users appreciate the ease of use of Netchex, finding it accessible for both managers and employees alike.

See 30 mentions

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Shelly M.

Mid-Market (51-1000 emp.)

5.0/5

"My Favorite HCM & Payroll Partner of my Career!"

What do you like about Netchex?

Netchex offers the full suite of services, from recruitment to employee life cycle management, to payroll and benefits management, as well as retireme

Jessica J.

Mid-Market (51-1000 emp.)

4.0/5

"HRMS Made Easy"

What do you like about Netchex?

The time and attendance tools are excellent, and the method of use and ease of access make the system easily managed by staff members with limited tec

2. Helpful

Users value the efficient customer support of Netchex, finding quick resolutions and abundant resources for assistance.

See 29 mentions

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Beauti Y.

Mid-Market (51-1000 emp.)

1.0/5

"Discover Netchex"

What do you like about Netchex?

The customer support was decent, the report feature and the customoization of it was good.

Manuel C.

Small-Business (50 or fewer emp.)

4.5/5

"would recommend"

What do you like about Netchex?

I really appreciate how quick and efficient Netchex is about getting my questions resolved

3. Customer Support

Users praise the customer support of Netchex for its hands-on guidance and reliable assistance throughout the platform.

See 22 mentions

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Beauti Y.

Mid-Market (51-1000 emp.)

1.0/5

"Discover Netchex"

What do you like about Netchex?

The customer support was decent, the report feature and the customoization of it was good.

aLLISON B.

Small-Business (50 or fewer emp.)

4.5/5

"Netchex Review"

What do you like about Netchex?

The customer service! If we have any issues, there is a support representative there to help us.

4. Intuitive

Users find Netchex intuitive, with excellent support and resources that enhance their overall user experience.

See 14 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great software"

What do you like about Netchex?

It is very user friendly. My whole staff loves it.

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Overall a basic system to learn"

What do you like about Netchex?

I have used many systems such as ADP, PeopleSoft, SAP and felt Netchex for the most part is intuitive. However, some things are harder to learn/under

5. User Interface

Users find the user interface very friendly, making it easy to access help and utilize features effectively.

See 13 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great software"

What do you like about Netchex?

It is very user friendly. My whole staff loves it.

Carrie F.

Mid-Market (51-1000 emp.)

5.0/5

"Human Resource Director"

What do you like about Netchex?

Customer Service is Top Notch! Very user friendly and so easy to access help anytime needed.

6. Comprehensive Features

Users value the comprehensive features of Netchex, highlighting seamless pay scales and robust reporting capabilities.

See 11 mentions

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Beauti Y.

Mid-Market (51-1000 emp.)

1.0/5

"Discover Netchex"

What do you like about Netchex?

The customer support was decent, the report feature and the customoization of it was good.

Jessica J.

Mid-Market (51-1000 emp.)

4.0/5

"HRMS Made Easy"

What do you like about Netchex?

The time and attendance tools are excellent, and the method of use and ease of access make the system easily managed by staff members with limited tec

Top Cons or Disadvantages of Netchex

1. Missing Features

Users are frustrated by missing features and ineffective communication, hindering their overall experience with Netchex.

See 15 mentions

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Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Overall a basic system to learn"

What do you dislike about Netchex?

I liked how other systems had more of a workflow to ensure all fields that need to be completed are completed, for example when hiring in an employee.

Kevin S.

Small-Business (50 or fewer emp.)

1.0/5

"Honest, Authentic Difficulties with Netchex"

What do you dislike about Netchex?

Account representatives will never return calls or communication requests. The Submit a Case representatives are helpful but company "Client Success R

2. Limited Features

Users express frustration with limited features that hinder effective communication and functionality in Netchex.

See 13 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Overall a basic system to learn"

What do you dislike about Netchex?

I liked how other systems had more of a workflow to ensure all fields that need to be completed are completed, for example when hiring in an employee.

Kevin S.

Small-Business (50 or fewer emp.)

1.0/5

"Honest, Authentic Difficulties with Netchex"

What do you dislike about Netchex?

Account representatives will never return calls or communication requests. The Submit a Case representatives are helpful but company "Client Success R

3. Limited Customization

Users express frustration with the limited customization options in Netchex, impacting their unique organizational needs.

See 12 mentions

See Related User Reviews

Beauti Y.

Mid-Market (51-1000 emp.)

1.0/5

"Discover Netchex"

What do you dislike about Netchex?

The lack of customozation in alot of areas, not being able to transfer employees between companies and all employee data stays in in 1 employee file.

Jessica J.

Mid-Market (51-1000 emp.)

4.0/5

"HRMS Made Easy"

What do you dislike about Netchex?

The PTO accruals, earning codes, and reports have been challenging. As a non-profit, our SOP is unique to all public sector companies, so sometimes I

4. Not User-Friendly

Users find the interface not user-friendly, complicating tasks and processes within Netchex's system.

See 10 mentions

See Related User Reviews

Jessica J.

Mid-Market (51-1000 emp.)

4.0/5

"HRMS Made Easy"

What do you dislike about Netchex?

The PTO accruals, earning codes, and reports have been challenging. As a non-profit, our SOP is unique to all public sector companies, so sometimes I

Heather H.

Mid-Market (51-1000 emp.)

5.0/5

"Positive!"

What do you dislike about Netchex?

There can be processes that aren't user-friendly. My main qualm is that Netchex doesn't let you make status changes for a future effective date. I kno

5. Poor Customer Support

Users experience poor customer support, facing unresolved issues and inadequate assistance from representatives, impacting overall satisfaction.

See 10 mentions

See Related User Reviews

Jessica J.

Mid-Market (51-1000 emp.)

4.0/5

"HRMS Made Easy"

What do you dislike about Netchex?

The PTO accruals, earning codes, and reports have been challenging. As a non-profit, our SOP is unique to all public sector companies, so sometimes I

Michelle R.

Small-Business (50 or fewer emp.)

4.0/5

"Easy to use, good customer service."

What do you dislike about Netchex?

Changing custom reports is not easily completed without help. Although responses are quick when opening a case, having an instant chat feature with a

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Jessica O.

HR & Operations Manager

Small-Business (50 or fewer emp.)

1/18/2023

"After Using Netchex for 1 Year!"

4/5

What do you like best about Netchex?

I have been able to add features that I need to use for my company and only pay for what I need. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

It visually looks outdated and needs to be more exciting to work within. Review collected by and hosted on G2.com.

Mitch B.

Senior Accountant

Mid-Market (51-1000 emp.)

5/3/2022

"Switching to Netchex was a great move for our company."

4.5/5

What do you like best about Netchex?

The Netchex team made the transition to their software very seamless and the overall customer service has been great. We have appreciated the ability to eliminate many paper processes of hiring and onboarding and allow potential and current employees to complete them online. The app is also great for employees to be able to do whatever they need to wherever they are. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

We wish that some of the reporting features were a little bit different. You can customize reports, but you can only save them for a specific user and not for your company as a whole. The feature is still nice, we just wish each user didn't have to create the reports themselves that we needed customized. Review collected by and hosted on G2.com.

What problems is Netchex solving and how is that benefiting you?

We have solved some problems with various software not working well together and having to manually import data. Our hiring flows right to onboarding, which flows right to training, which flows right to payroll. No extra paper or missing documents because it is all taken care of online and through one platform. This has made us more efficient and allows us to stay on top of our tasks easier. Review collected by and hosted on G2.com.

Ashley B.

BDC Director

Mid-Market (51-1000 emp.)

12/20/2022

"Great tool"

4/5

What do you like best about Netchex?

I like the ease of use for management and employees. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

There really is not much that I can say I do not like Review collected by and hosted on G2.com.

Kristi W.

Corporate Controller

Mid-Market (51-1000 emp.)

12/16/2022

"Netchex payroll system review"

1/5

What do you like best about Netchex?

Not too much. I do like that I don't have to do the payroll taxes anymore. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

Their customer service is sketchy. The reps are slow, (and sometimes totally unresponsive), to respond to issues. Review collected by and hosted on G2.com.

Walt L.

Service Manager

Small-Business (50 or fewer emp.)

10/5/2022

"Give HR a holiday"

5/5

What do you like best about Netchex?

Allows employees to access their own information about payroll and time off. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

Could be a little less expensive to use. Review collected by and hosted on G2.com.

JACQUELYN P.

Payroll Administrator

Small-Business (50 or fewer emp.)

10/5/2022

"Its user friendly and the video training is fantastic"

5/5

What do you like best about Netchex?

Gives roles to the managers so that they are aware by email that someone in their dept is missing a pumch Review collected by and hosted on G2.com.

What do you dislike about Netchex?

The two day wait on direct deposits to hit your bank Review collected by and hosted on G2.com.

Elizabeth H.

HR Manager

Mid-Market (51-1000 emp.)

4/28/2022

"Excellent Payroll and Reporting Tool, Complicated HR functions"

4/5

What do you like best about Netchex?

Netchex offers a suite of excellent tools and capabilities to manage Payroll, Benefits, Onboarding, and general Employee Management. Employees and Managers can easily track hours, pay, and career development. Netchex offers plenty of learning modules, live and recorded to assist administrators. The Customer Support Offered post-deployment is excellent. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

The initial setup is extremely time-consuming and very demanding. If you work in a business that does not have the luxury of freeing up multiple days to work on the set-up, you will find this very challenging. We were lead to believe that our current systems would synchronize with Netchex, only to be tasked with rebuilding processes, something that the Teams for those other systems did for us. Review collected by and hosted on G2.com.

Recommendations to others considering Netchex:

If you are able to schedule days to devote entirely to set up and deployment, do so. It is extremely cumbersome to manage the demands of their Team with a busy workday. Review collected by and hosted on G2.com.

What problems is Netchex solving and how is that benefiting you?

Netchex simplifies payroll and as the updates roll out to make it compatible with existing systems, should greatly reduce administrative tasks for Managers, giving Employees more accountability. Review collected by and hosted on G2.com.

J J.

Manager of Marketing

Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

1/6/2022

"Netchex Gives Us All Visibility We Were Needing"

5/5

What do you like best about Netchex?

Having the manager tab and the employee tab all on one toggle. I can view all manager tasks for my employees and then switch to my employee view very easily. We previously used another service that did NOT offer the same level of visibility as Netchex offers. We are incredibly pleased with it. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

We recently added NetLearn and NetScheduler to our account; these are a bit clunky for us and not as user-friendly as the basic Netchex experience. If these two pieces could be enhanced to be a bit more seamless with the basic service, that would be much more helpful for our organization. Review collected by and hosted on G2.com.

Emily S.

Human Resources Assistant

Mid-Market (51-1000 emp.)

9/20/2022

"Convenient and Easy to use"

4.5/5

What do you like best about Netchex?

The reports feature that allows for many different reports to be run which saves much time. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

Short amount of time for account verification Review collected by and hosted on G2.com.

Julie J.

Director of Accounting and HR

Small-Business (50 or fewer emp.)

5/18/2021

"Great System"

5/5

What do you like best about Netchex?

This software is great as a basic payroll system with the possibility for so much more based on your needs. Support is always there by phone or email with a person whom you can understand. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

Currently, we are waiting on some updates in the scheduler. Waiting on the ability for restaurant staff to see everyone on the schedule may force us to use an outside product while waiting on the new roll out. Review collected by and hosted on G2.com.

What problems is Netchex solving and how is that benefiting you?

Hiring documents, weekly bank deposits, payroll reporting is all done, employees can get copies of their own payroll with no HR person. Employees are able to update their own information and make changes to tax documents. Performance reviews by managers and peer reviews are possible right in the system. Review collected by and hosted on G2.com.