The G2 on Netchex

Netchex Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Netchex's ease of use exceptional, allowing staff with limited tech skills to manage it effortlessly. (30 mentions)

Users value the helpful customer support of Netchex, praising its efficiency and resourcefulness in resolving inquiries. (29 mentions)

Users praise the excellent customer support, highlighting responsive help and extensive training resources available. (22 mentions)

Users highlight the intuitive design of Netchex, making it accessible and easy to navigate for everyone. (14 mentions)

Users love the user-friendly interface of Netchex, enhancing accessibility and support experiences for everyone. (13 mentions)

Users value the comprehensive features of Netchex, highlighting seamless pay scales and robust reporting capabilities. (11 mentions)

Users express frustration over the missing features in Netchex, highlighting communication issues and incomplete module rollouts. (15 mentions)

Users find Netchex has limited features, leading to frustrations with communication and missing essential functionalities. (13 mentions)

Users find the limited customization in Netchex to restrict adapting to unique organizational needs and improve functionality. (12 mentions)

Users find the interface not user-friendly, with complicated processes that hinder efficiency and usability. (10 mentions)

Users experience poor customer support, facing unresolved issues and inadequate assistance from representatives when needing help. (10 mentions)

Top Pros or Advantages of Netchex

1. Ease of Use

Users find Netchex's ease of use exceptional, allowing staff with limited tech skills to manage it effortlessly.

See 30 mentions

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Shelly M.

Mid-Market (51-1000 emp.)

5.0/5

"My Favorite HCM & Payroll Partner of my Career!"

What do you like about Netchex?

Netchex offers the full suite of services, from recruitment to employee life cycle management, to payroll and benefits management, as well as retireme

Jessica J.

Mid-Market (51-1000 emp.)

4.0/5

"HRMS Made Easy"

What do you like about Netchex?

The time and attendance tools are excellent, and the method of use and ease of access make the system easily managed by staff members with limited tec

2. Helpful

Users value the helpful customer support of Netchex, praising its efficiency and resourcefulness in resolving inquiries.

See 29 mentions

See Related User Reviews

Beauti Y.

Mid-Market (51-1000 emp.)

1.0/5

"Discover Netchex"

What do you like about Netchex?

The customer support was decent, the report feature and the customoization of it was good.

Manuel C.

Small-Business (50 or fewer emp.)

4.5/5

"would recommend"

What do you like about Netchex?

I really appreciate how quick and efficient Netchex is about getting my questions resolved

3. Customer Support

Users praise the excellent customer support, highlighting responsive help and extensive training resources available.

See 22 mentions

See Related User Reviews

Beauti Y.

Mid-Market (51-1000 emp.)

1.0/5

"Discover Netchex"

What do you like about Netchex?

The customer support was decent, the report feature and the customoization of it was good.

aLLISON B.

Small-Business (50 or fewer emp.)

4.5/5

"Netchex Review"

What do you like about Netchex?

The customer service! If we have any issues, there is a support representative there to help us.

4. Intuitive

Users highlight the intuitive design of Netchex, making it accessible and easy to navigate for everyone.

See 14 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great software"

What do you like about Netchex?

It is very user friendly. My whole staff loves it.

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Overall a basic system to learn"

What do you like about Netchex?

I have used many systems such as ADP, PeopleSoft, SAP and felt Netchex for the most part is intuitive. However, some things are harder to learn/under

5. User Interface

Users love the user-friendly interface of Netchex, enhancing accessibility and support experiences for everyone.

See 13 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great software"

What do you like about Netchex?

It is very user friendly. My whole staff loves it.

Carrie F.

Mid-Market (51-1000 emp.)

5.0/5

"Human Resource Director"

What do you like about Netchex?

Customer Service is Top Notch! Very user friendly and so easy to access help anytime needed.

6. Comprehensive Features

Users value the comprehensive features of Netchex, highlighting seamless pay scales and robust reporting capabilities.

See 11 mentions

See Related User Reviews

Beauti Y.

Mid-Market (51-1000 emp.)

1.0/5

"Discover Netchex"

What do you like about Netchex?

The customer support was decent, the report feature and the customoization of it was good.

Jessica J.

Mid-Market (51-1000 emp.)

4.0/5

"HRMS Made Easy"

What do you like about Netchex?

The time and attendance tools are excellent, and the method of use and ease of access make the system easily managed by staff members with limited tec

Top Cons or Disadvantages of Netchex

1. Missing Features

Users express frustration over the missing features in Netchex, highlighting communication issues and incomplete module rollouts.

See 15 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Overall a basic system to learn"

What do you dislike about Netchex?

I liked how other systems had more of a workflow to ensure all fields that need to be completed are completed, for example when hiring in an employee.

Kevin S.

Small-Business (50 or fewer emp.)

1.0/5

"Honest, Authentic Difficulties with Netchex"

What do you dislike about Netchex?

Account representatives will never return calls or communication requests. The Submit a Case representatives are helpful but company "Client Success R

2. Limited Features

Users find Netchex has limited features, leading to frustrations with communication and missing essential functionalities.

See 13 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Overall a basic system to learn"

What do you dislike about Netchex?

I liked how other systems had more of a workflow to ensure all fields that need to be completed are completed, for example when hiring in an employee.

Kevin S.

Small-Business (50 or fewer emp.)

1.0/5

"Honest, Authentic Difficulties with Netchex"

What do you dislike about Netchex?

Account representatives will never return calls or communication requests. The Submit a Case representatives are helpful but company "Client Success R

3. Limited Customization

Users find the limited customization in Netchex to restrict adapting to unique organizational needs and improve functionality.

See 12 mentions

See Related User Reviews

Beauti Y.

Mid-Market (51-1000 emp.)

1.0/5

"Discover Netchex"

What do you dislike about Netchex?

The lack of customozation in alot of areas, not being able to transfer employees between companies and all employee data stays in in 1 employee file.

Jessica J.

Mid-Market (51-1000 emp.)

4.0/5

"HRMS Made Easy"

What do you dislike about Netchex?

The PTO accruals, earning codes, and reports have been challenging. As a non-profit, our SOP is unique to all public sector companies, so sometimes I

4. Not User-Friendly

Users find the interface not user-friendly, with complicated processes that hinder efficiency and usability.

See 10 mentions

See Related User Reviews

Jessica J.

Mid-Market (51-1000 emp.)

4.0/5

"HRMS Made Easy"

What do you dislike about Netchex?

The PTO accruals, earning codes, and reports have been challenging. As a non-profit, our SOP is unique to all public sector companies, so sometimes I

Heather H.

Mid-Market (51-1000 emp.)

5.0/5

"Positive!"

What do you dislike about Netchex?

There can be processes that aren't user-friendly. My main qualm is that Netchex doesn't let you make status changes for a future effective date. I kno

5. Poor Customer Support

Users experience poor customer support, facing unresolved issues and inadequate assistance from representatives when needing help.

See 10 mentions

See Related User Reviews

Jessica J.

Mid-Market (51-1000 emp.)

4.0/5

"HRMS Made Easy"

What do you dislike about Netchex?

The PTO accruals, earning codes, and reports have been challenging. As a non-profit, our SOP is unique to all public sector companies, so sometimes I

Michelle R.

Small-Business (50 or fewer emp.)

4.0/5

"Easy to use, good customer service."

What do you dislike about Netchex?

Changing custom reports is not easily completed without help. Although responses are quick when opening a case, having an instant chat feature with a

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Romel S.

Accounting Manager

Mid-Market (51-1000 emp.)

1/29/2025

"Streamlined payroll and HR management with easy-to-use features."

5/5

What do you like best about Netchex?

Netchex simplifies payroll processing and employee management, saving time through its automation features and user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

One area for improvement is the occasional lag during peak usage times, which can disrupt workflow. Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

6/23/2018

"User friendly Payroll"

5/5

What do you like best about Netchex?

Netchex was very easy for me to learn and I was very new to payroll. Whenever I had questions or needed assistance someone always was there to help and the online training was also helpful. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

The Scheduler module has needed some upgrade for quite some time. The mobile app also could be more helpful. If I need to call an employee I can look up phone number quickly but have to close app to call. It would be nice to click on number and call directly from mobile app Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

5/29/2025

"Love Netchex!"

5/5

What do you like best about Netchex?

Easy, customer service, updated features Review collected by and hosted on G2.com.

What do you dislike about Netchex?

Slow sometimes but usually fixed quickly Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/7/2025

"Great platform, personnel and customer support lacking"

3.5/5

What do you like best about Netchex?

Your implementation team seems to be the most/expedient responders than anyone else on your team. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

Customer service experience from sales and support needs to improve and more nimble. If I can call/email customer service and it takes longer than 24 hours, that is an issue. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

4/1/2025

"Great software"

5/5

What do you like best about Netchex?

It is very user friendly. My whole staff loves it. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

There is nothing to dislike about this software. Review collected by and hosted on G2.com.

Vickie C.

Director Of Operations

Small-Business (50 or fewer emp.)

12/18/2024

"Best in Customer Service and Products!"

5/5

What do you like best about Netchex?

I like that I can phone in and actually speak directly to a person. Onboarding was simple and the site is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

I like everything about Netchex, the ease of useand customer support. Review collected by and hosted on G2.com.

Beauti Y.

HR /Payroll Manager

Mid-Market (51-1000 emp.)

1/28/2025

"Discover Netchex"

1/5

What do you like best about Netchex?

The customer support was decent, the report feature and the customoization of it was good. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

The lack of customozation in alot of areas, not being able to transfer employees between companies and all employee data stays in in 1 employee file. The intergration challeneges need to be adjusted for a smoother experience. Review collected by and hosted on G2.com.

Heather W.

Controller

Small-Business (50 or fewer emp.)

12/20/2024

"Netchex meets the needs of my business."

5/5

What do you like best about Netchex?

I love the chat feature, I am able to get answers and assitance quickly. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

I wish employees had direct phone numbers. It would make it easier to contact. Review collected by and hosted on G2.com.

Carrie F.

Human Resource Director

Mid-Market (51-1000 emp.)

5/17/2021

"Human Resource Director"

5/5

What do you like best about Netchex?

Customer Service is Top Notch! Very user friendly and so easy to access help anytime needed. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

I can honestly say there is nothing that I don't particularly appreciate, except I wish we would have started with them sooner. Review collected by and hosted on G2.com.