Netchex Reviews & Product Details

I really love Netchex. It's incredible how everything is all in one place, like payroll, HR, reporting, I9, policies, and documents that can be e-signed. They even handle quarterly taxes. The support team is fantastic, especially my own rep, and it's great that they actually listen to their clients. They've been making constant improvements since 2021 based on our feedback. The new features they add definitely make my work life easier. Our employees appreciate being able to access everything from their phones. The time clock geofencing is a neat feature too, ensuring that employees can't clock in from unauthorized locations. The communication during setup was exceptional, and I still remember Gabby from the team who was so helpful. I genuinely rave about Netchex almost daily. Review collected by and hosted on G2.com.

Their AI chat. It's learning, and AI is the future. But it's still new so it's frustrating sometimes so I just ask to speak to a live agent. Review collected by and hosted on G2.com.

I like that I can manage employee information securely, and running payroll is very easy. Overall, it makes these tasks feel straightforward and well organized. Review collected by and hosted on G2.com.

Customer support hasn’t been great in the past. I’ve had to rely on email or chat boxes to get help, rather than having an account manager I can call and speak with directly. It has improved slightly, but support is still two time zones away from me, so when I need something urgently, there have been times I haven’t been able to get it. Review collected by and hosted on G2.com.

I appreciate Netchex because customer service is always accessible with no long hold times and the representatives are friendly and knowledgeable. It's crucial for me that customer service reps are in the USA, as it allows for clear communication when addressing payroll issues. The platform is versatile, working well for small businesses and large corporations, and I'm confident that the price point and product fit any business size. Additionally, the initial setup of Netchex was extremely easy and user-friendly. Review collected by and hosted on G2.com.

I don't have any complaints Review collected by and hosted on G2.com.

I appreciate that Netchex has streamlined the onboarding process by eliminating the need for sending out tons of paperwork for new hires. I love the easy access to information in the Knowledge Center which makes finding solutions quick and efficient. The ability to submit tickets quickly and have them addressed promptly is fantastic. Customer Service is top-notch and always very helpful and available when needed, and I never have to wait long for a response, which is awesome. The tutorials and on-demand trainings are also very helpful when I need a quick solution to a problem. Review collected by and hosted on G2.com.

Accruals need some work. It would help if the accruals would reflect the correct hours available regardless of being in the pay period that an accrual is set to renew. If someone has an anniversary date during the current pay period, the accrual plans will not show the new amount of hours available until after the payroll closes. This confuses the employees and HR is always having to investigate, answer questions regarding the discrepancy, and follow up to make sure the accrual is reflecting the correct hours after payroll has been processed. The initial setup was very tedious but doable. Review collected by and hosted on G2.com.

The interface is very user friendly. I love the payroll module and the support teams. Review collected by and hosted on G2.com.

I honestly have no complaints. Netchex has been very reliable and easy to adapt to. Review collected by and hosted on G2.com.

The software design, user friendly and custome service Review collected by and hosted on G2.com.

The GL integration for various levels of departments is not so easy Review collected by and hosted on G2.com.

Netchex excels at client engagement, providing hands-on support and clear guidance through each module and process. Their team ensures you're never left navigating the system alone, making the platform approachable and user-friendly. Netchex offers extensive training resources and multiple channels of communication, all accessible through their platform, making it easy to get help when you need it. Overall, they’re a reliable and supportive HRIS partner. Review collected by and hosted on G2.com.

One area where Netchex could improve is in automating the payroll scheduling process. Currently, users need to manually enter pay period and paycheck dates. Additionally, the system requires an override to run payroll with next-day paychecks; it would be nice to have more flexibility in that aspect. Review collected by and hosted on G2.com.

The ease of online time keeping and payroll Review collected by and hosted on G2.com.

Sometimes it takes too long to get an answer when a support ticket is submitted Review collected by and hosted on G2.com.

EASE OF USE AND IT IS A USER FRIENDLY PLATFORM Review collected by and hosted on G2.com.

SOMETIMES REPORTS YOU NEED ARE A LITTLE HARD TO NAVIGATE Review collected by and hosted on G2.com.

I LIKE THAT THE PROGRAM IS USER FRIENDLY Review collected by and hosted on G2.com.

ONBOARDING. I'M UNSURE HOW TO PRINT AN EMPLOYEE'S DOCUMENTS. Review collected by and hosted on G2.com.