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NEC Contact Center

NEC Contact Center Alternatives & Competitors

Top Alternatives to NEC Contact Center

  • Zendesk Support Suite
  • Talkdesk
  • NICE inContact
  • CallTrackingMetrics
  • UJET

Top 20 Alternatives & Competitors to NEC Contact Center

    #1
    #1
  1. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with NEC Contact Center:
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with NEC Contact Center:

    GC
    Wide array of APIs for integration and customization - we connect to Zendesk via custom Slack bots, Python scripts and other external / automated solutions. Strong customer-centric support /...Read more
    #2
    #2
  3. Talkdesk

    (1,149)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with NEC Contact Center:
  4. World's Leading Cloud Call Center Software

    Categories in common with NEC Contact Center:

    UI
    The monitoring and metrics are very helpful and highly customizable from agent to agent.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with NEC Contact Center:
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with NEC Contact Center:

    GL
    What do i like the best in NICE inContact is when we are evaluating calls in NICE. As a Quality Analyst, NICE really help us with our daily task when listening calls. Before nice don't have option...Read more
    #4
    #4
  7. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with NEC Contact Center:
  8. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with NEC Contact Center:

    Ian H.
    IH
    Call Tracking Metrics has every feature I need in a call center platform, and WAY more. The pricing is really reasonable the it's super powerful. Also the customer service is awesome, the platform...Read more
    #5
    #5
  9. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with NEC Contact Center:
  10. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with NEC Contact Center:

    AR
    I really enjoy the accessibility of UJET. It is simple to use and learn. The system is set in a way that is easy to navigate and work with. Simple yet very powerful tool I use almost every day!
    #6
    #6
  11. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with NEC Contact Center:
  12. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with NEC Contact Center:

    Franco d.
    FD
    Genesys Engage is the most valuable all round telephony software that is out there in the market. The software keeps up to date with all the latest trends in the industry. Its very effective...Read more
    #7
    #7
  13. Genesys Cloud

    (364)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with NEC Contact Center:
  14. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with NEC Contact Center:

    AG
    We have gained efficiencies in our contact centre
    #8
    #8
  15. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with NEC Contact Center:
  16. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with NEC Contact Center:

    Dhana S.
    DS
    Easy to use and manage applications and web browser
    #9
    #9
  17. Aircall

    (347)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with NEC Contact Center:
  18. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with NEC Contact Center:

    CF
    I like that aircall is easy and efficient to use - easy to call clients and works very well from my laptop Generally a great tool for businesses to use to contact. I have used the aircall system...Read more
    #10
    #10
  19. Genesys PureConnect

    (279)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with NEC Contact Center:
  20. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with NEC Contact Center:

    CT
    One word "ease of use and advanced".Pure Connect formerly interactive intelligence is a complete solution for the contact center need.It has all the integrations like web,email,chat and phone.I...Read more
    #11
    #11
  21. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with NEC Contact Center:
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with NEC Contact Center:

    AM
    Very easy to use and easy to deploy to multiple centers
    #12
    #12
  23. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with NEC Contact Center:
  24. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with NEC Contact Center:

    John K.
    JK
    Five9 is a blank canvas that lets you create any type of IVR or CCaaS environment imaginable. They have a huge commitment to maintaining industry leading uptimes. Their executives are serious and...Read more
    #13
    #13
  25. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with NEC Contact Center:
  26. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with NEC Contact Center:

    AS
    By creating workflows, the distribution of different customer inquiries can be controlled very precisely. By connecting to the shop system, all information about the customer's order can be read...Read more
    #14
    #14
  27. CloudTalk

    (231)4.3 out of 5

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with NEC Contact Center:
  28. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with NEC Contact Center:

    UH
    The simplicity of executing what is proposed with Cloudtalk is the strength of the tool. It easily meets the requirements for my day-to-day life, as well as offering additional resources that...Read more
    #15
    #15
  29. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with NEC Contact Center:
  30. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with NEC Contact Center:

    Peter G.
    PG
    The ease of use and intuitive interfaces in the core application are easy to learn and understand. There is a clear delineation and level of use that users can expect to see and experience a...Read more
    #16
    #16
  31. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with NEC Contact Center:
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with NEC Contact Center:

    AR
    I love the ability to set a status as well as host conference calls.
    #17
    #17
  33. RingDNA

    (189)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with NEC Contact Center:
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with NEC Contact Center:

    AB
    We have improved our efficiency significantly by using click to dial, voicemail drops, tracking metrics and call volumes, and using call queues. The integration with Salesforce was key for us. We...Read more
    #18
    #18
  35. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with NEC Contact Center:
  36. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with NEC Contact Center:

    AB
    The business process automation is very good. And there are many plugins , which is helpful in 3rd party connectivity. The notification bar is a key to handle the updates on everything.
    #19
    #19
  37. JustCall

    (174)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with NEC Contact Center:
  38. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with NEC Contact Center:

    WS
    The team are dedicated to help and are very efficient. If there are call quality problems they will personally analyse and re-adjust settings to get good call quality. This system also integrates...Read more
    #20
    #20
  39. Kixie PowerCall

    (170)4.6 out of 5

    Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with NEC Contact Center:
  40. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with NEC Contact Center:

    MY
    Really useful and good customer service. We're able to contact several clients with our personalized phone line.