# Sightview Optometry Reviews **Vendor:** Sightview **Category:** [Optometry Software](https://www.g2.com/categories/optometry) **Average Rating:** 3.3/5.0 **Total Reviews:** 14 ## About Sightview Optometry My Vision Express offers a robust practice management software, a smart and efficient electronic health records (EHR) solution, a single-screen point-of-sale (POS), integrated insurance billing features, inventory management tools, appointment scheduling, patient recalls, reporting and more in one comprehensive software solution made for optometrists. ## Sightview Optometry Reviews ### 1. unable to get support **Rating:** 2.0/5.0 stars **Reviewed by:** Bruce B. | DR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Sightview Optometry?** the program works pretty good when it works **What do you dislike about Sightview Optometry?** We never get support, have been calling and emailing for the last two weeks and have not had any help **What problems is Sightview Optometry solving and how is that benefiting you?** We can bill ahc, etc , can't email, can't do recalls, can see patient charts ### 2. The service was awful and almost ruined my practice **Rating:** 0.5/5.0 stars **Reviewed by:** Benjamin I. | Optometrist and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Sightview Optometry?** not much little functionality ransomwear attack which took 6 months to fix and still isn't even fixed **What do you dislike about Sightview Optometry?** Customer service. Cost. Functionality, ease of use. creating service tickets. Not being able to use MVE for 6 working days due to ransomer without any apology or monetary credit. Been a customer for 5 years, but no longer. **What problems is Sightview Optometry solving and how is that benefiting you?** Everything. Needs a complete rebuild. Not compatible with canadian insurances. ### 3. Good program but could use a couple tweaks **Rating:** 3.5/5.0 stars **Reviewed by:** Megan R. | Optician, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Sightview Optometry?** I like how easy it is to start an order for glasses and to look up something in inventory. I also like how you can create a status option that says "price quote" when quoting a pair of glasses for a patient. You can make it so that quote doesn't count towards their account balance since they have not decided on the order yet. **What do you dislike about Sightview Optometry?** I would like the inventory to be better categorized. I wish there were options to have a frame listed in the inventory and when you click on it, it shows you the other sizes or colors you have in that frame, instead of having to have them listed as separate frames all together. **Recommendations to others considering Sightview Optometry:** This program is pretty good and their customer service and willingness to help and solve your problems is amazing. There are a few things here and there that I would change but overall it is a good program. You just have to see if it is the right program for your business. **What problems is Sightview Optometry solving and how is that benefiting you?** You can send messages back and forth to employees and can write alerts on patients profiles. This helps all of the employees communicate with each other when we aren't all here at the same time. The patient alerts are also helpful since it is hard to remember tons of little things about every person. This allows us to put an alert in their profile, which pops up once the patient is clicked on, and anything we need to know can be seen there. ### 4. Good software overall **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa Z. | Medical Receptionist, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Sightview Optometry?** I appreciate how easy and quick it is to form recall patients, and setting up an appointment is fast if the patient is already existing in the system. Printing is rarely needed now at my office since files can be saved an uploaded directly to a patients chart. **What do you dislike about Sightview Optometry?** I don't really dislike many aspects of the software, however it crashes easily, and you can't have too many tabs open at once which isn't the best in a busy doctors office. **Recommendations to others considering Sightview Optometry:** I highly recommend it, as long as you stay aware of how many tabs you keep open while you are using the software, you should be okay since that seems to be what triggers crashes in the system. **What problems is Sightview Optometry solving and how is that benefiting you?** It takes away the need for paper charts at work, it makes work a lot easier and it helps me be more productive. Using my vision express essentially takes out an extra step of everything I need to do. For example, it has nearly eliminated all printing from my office as we are just able to download things such as insurance authorizations and save them directly as a PDF in my vision express. ### 5. My experience wit MVE **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2018 **What do you like best about Sightview Optometry?** I like that I am able to access customer orders and inventory in the same database. I also like you can create family profiles and store insurance information within the system. It's an all in one database. In addition, I am able to keep a wide range of patient information in one place which keeps me from having to look to too many sources throughout the day. **What do you dislike about Sightview Optometry?** These isn't much that I dislike within this system. I have been using for it a long time and have not had too many obstacles when using it. **What problems is Sightview Optometry solving and how is that benefiting you?** My Vision express is allowing me to maintain organization in an otherwise hectic schedule. I am able to keep a wide range of patient information in one place which keeps me from having to look to too many sources throughout the day. ### 6. Not very great. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Sightview Optometry?** Probably just the colors and the way it would load. **What do you dislike about Sightview Optometry?** It is slow and takes a lot of work to shut it down if it freezes which happened often. **Recommendations to others considering Sightview Optometry:** I have not really used it as much as I would have liked but when it was not messing up, it was an okay software. **What problems is Sightview Optometry solving and how is that benefiting you?** There were none other than the slow program and that it would freeze. Hope they have some kind of update to help these things come to an end. ### 7. Could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2019 **What do you like best about Sightview Optometry?** I liked that you could link patients to directly email them **What do you dislike about Sightview Optometry?** I didn't care for the how to access orders and put an order in. Accessing prescriptions was also difficult **What problems is Sightview Optometry solving and how is that benefiting you?** Putting in patient orders. ### 8. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Fadi I. | Ophthalmic Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about Sightview Optometry?** I like the fact that you can transfer the lensometer and autotrfractometer on it plus you can do recalls from MVE itself **What do you dislike about Sightview Optometry?** A lot of buttons to click plus you pay US dollars not CAD Also you cannot verify if the health card is eligable or due for an eye exam so you have to check this manully **What problems is Sightview Optometry solving and how is that benefiting you?** Enhances the practice ### 9. Easy teamwork organization and customer efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2018 **What do you like best about Sightview Optometry?** It is very useful to maintain work related easily access and at the same time stay I contact with clients. **What do you dislike about Sightview Optometry?** There are a lot of windows and for some persons who are not familiar this can be confusing. **What problems is Sightview Optometry solving and how is that benefiting you?** It allowed instant access to client records that can be discuss or emailed to them in a matter of seconds. ### 10. Absolutely Love My Vision Express **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Sightview Optometry?** My Vision Express is very helpful, easy to use, and organized. **What do you dislike about Sightview Optometry?** My Vision Express can be slow at times, and crashes. **Recommendations to others considering Sightview Optometry:** it is a great software, MUST use it **What problems is Sightview Optometry solving and how is that benefiting you?** We use My Vision Express to keep all the medical records organized and on file. It help keeps the patient's and insurance's payments' in check and organized. ### 11. MVE is a great tool.....when it works **Rating:** 2.5/5.0 stars **Reviewed by:** Casey W. | Optometric Assistant, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Sightview Optometry?** All of the information is in one place. **What do you dislike about Sightview Optometry?** Cloud system crashes frequently and causes us to be unable to access information **What problems is Sightview Optometry solving and how is that benefiting you?** Organizing and storing information is much easier. Everything is in one place and easily accessible. It is very user friendly. ### 12. What an EMR should be. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis R. | Optician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2018 **What do you like best about Sightview Optometry?** Its easy to use and very optician and insurance friendly. **What do you dislike about Sightview Optometry?** setup has to be done correctly in order for it to work great **What problems is Sightview Optometry solving and how is that benefiting you?** When I did use it, with the right setup, the office could be completely paperless and insurance calculations are on point ### 13. Very slow experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Sightview Optometry?** MVE has a user friendly interface, making it easy to input and find data **What do you dislike about Sightview Optometry?** My Vision Express takes a very long time to load but either logs out and closes the program or it freezes way too quickly. **What problems is Sightview Optometry solving and how is that benefiting you?** Used as the main patient database, inputting customer information, orders and payments. ### 14. My Vision Express optometry EHR **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2015 **What do you like best about Sightview Optometry?** I like that the health history copies forward automatically, and can be added to in between patient encounters. Copying forward previous findings is also easy. You can scan documents directly into a patient, which I believe you cannot do with some other EHRs. Contact lens database is nice. I like that I can unlock a chart to add information I've forgotten to note, rather than only being able to add an addendum. **What do you dislike about Sightview Optometry?** I use the cloud version and the delay and freezes can get very annoying. I wish there was a more precise way to indicate deductibles, co-insurance, etc. I wish it was more customizable without having to pay a lot more. I wish printouts of prescriptions and exam notes included more information; ie when I printed an exam the addendum did not print with it. It seems whenever they do maintenance, they improve one thing and make six others worse. The patient portal is worthless at this point, but hopefully will be vastly improved in the future. **Recommendations to others considering Sightview Optometry:** Play around with it A LOT, as well as all others you are considering, before making a decision. I cannot advise on the optical/sales portion as I only use it for medical records and exam fee accounting. **What problems is Sightview Optometry solving and how is that benefiting you?** Even with its drawbacks, I MUCH prefer electronic records over paper charts. They are always legible and never lost. It is a time suck when a patient is new, but a time saver when they are a return patient. Once I am a couple more years into using this software, I think everything will go fairly smoothly. ## Sightview Optometry Discussions - [What is My Vision Express used for?](https://www.g2.com/discussions/what-is-my-vision-express-used-for) - [View Sightview Optometry pricing details and edition comparison](https://www.g2.com/products/sightview-optometry/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A14%3A05+-0500&secure%5Bsession_id%5D=58db5f38-d765-470a-bdd3-5f5472ca4276&secure%5Btoken%5D=8500a20684f66c7728566f7f926edc086dbd59b6dc0dd590f32a4c20f17ceb29&format=llm_user) ## Sightview Optometry Features **Clinical Workflow Management** - Multiple Medical Provider Access - Clinical Documentation **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Agentic AI - EHR** - Autonomous Task Execution ## Top Sightview Optometry Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews)