My Vision Express Reviews & Product Details

not much

little functionality

ransomwear attack which took 6 months to fix and still isn't even fixed Review collected by and hosted on G2.com.

Customer service. Cost. Functionality, ease of use. creating service tickets.

Not being able to use MVE for 6 working days due to ransomer without any apology or monetary credit.

Been a customer for 5 years, but no longer. Review collected by and hosted on G2.com.

I like how easy it is to start an order for glasses and to look up something in inventory. I also like how you can create a status option that says "price quote" when quoting a pair of glasses for a patient. You can make it so that quote doesn't count towards their account balance since they have not decided on the order yet. Review collected by and hosted on G2.com.

I would like the inventory to be better categorized. I wish there were options to have a frame listed in the inventory and when you click on it, it shows you the other sizes or colors you have in that frame, instead of having to have them listed as separate frames all together. Review collected by and hosted on G2.com.

I appreciate how easy and quick it is to form recall patients, and setting up an appointment is fast if the patient is already existing in the system. Printing is rarely needed now at my office since files can be saved an uploaded directly to a patients chart. Review collected by and hosted on G2.com.

I don't really dislike many aspects of the software, however it crashes easily, and you can't have too many tabs open at once which isn't the best in a busy doctors office. Review collected by and hosted on G2.com.

I like that I am able to access customer orders and inventory in the same database. I also like you can create family profiles and store insurance information within the system. It's an all in one database. In addition, I am able to keep a wide range of patient information in one place which keeps me from having to look to too many sources throughout the day. Review collected by and hosted on G2.com.

These isn't much that I dislike within this system. I have been using for it a long time and have not had too many obstacles when using it. Review collected by and hosted on G2.com.

Probably just the colors and the way it would load. Review collected by and hosted on G2.com.

It is slow and takes a lot of work to shut it down if it freezes which happened often. Review collected by and hosted on G2.com.

I liked that you could link patients to directly email them Review collected by and hosted on G2.com.

I didn't care for the how to access orders and put an order in. Accessing prescriptions was also difficult Review collected by and hosted on G2.com.

I like the fact that you can transfer the lensometer and autotrfractometer on it plus you can do recalls from MVE itself Review collected by and hosted on G2.com.

A lot of buttons to click plus you pay US dollars not CAD

Also you cannot verify if the health card is eligable or due for an eye exam so you have to check this manully Review collected by and hosted on G2.com.

It is very useful to maintain work related easily access and at the same time stay I contact with clients. Review collected by and hosted on G2.com.

There are a lot of windows and for some persons who are not familiar this can be confusing. Review collected by and hosted on G2.com.

My Vision Express is very helpful, easy to use, and organized. Review collected by and hosted on G2.com.

My Vision Express can be slow at times, and crashes. Review collected by and hosted on G2.com.

All of the information is in one place. Review collected by and hosted on G2.com.

Cloud system crashes frequently and causes us to be unable to access information Review collected by and hosted on G2.com.

Its easy to use and very optician and insurance friendly. Review collected by and hosted on G2.com.

setup has to be done correctly in order for it to work great Review collected by and hosted on G2.com.

MVE has a user friendly interface, making it easy to input and find data Review collected by and hosted on G2.com.

My Vision Express takes a very long time to load but either logs out and closes the program or it freezes way too quickly. Review collected by and hosted on G2.com.

I like that the health history copies forward automatically, and can be added to in between patient encounters. Copying forward previous findings is also easy. You can scan documents directly into a patient, which I believe you cannot do with some other EHRs. Contact lens database is nice. I like that I can unlock a chart to add information I've forgotten to note, rather than only being able to add an addendum. Review collected by and hosted on G2.com.

I use the cloud version and the delay and freezes can get very annoying. I wish there was a more precise way to indicate deductibles, co-insurance, etc. I wish it was more customizable without having to pay a lot more. I wish printouts of prescriptions and exam notes included more information; ie when I printed an exam the addendum did not print with it. It seems whenever they do maintenance, they improve one thing and make six others worse. The patient portal is worthless at this point, but hopefully will be vastly improved in the future. Review collected by and hosted on G2.com.