My Vision Express Reviews

I like how easy it is to start an order for glasses and to look up something in inventory. I also like how you can create a status option that says "price quote" when quoting a pair of glasses for a patient. You can make it so that quote doesn't count towards their account balance since they have not decided on the order yet.

I would like the inventory to be better categorized. I wish there were options to have a frame listed in the inventory and when you click on it, it shows you the other sizes or colors you have in that frame, instead of having to have them listed as separate frames all together.

This program is pretty good and their customer service and willingness to help and solve your problems is amazing. There are a few things here and there that I would change but overall it is a good program. You just have to see if it is the right program for your business.

You can send messages back and forth to employees and can write alerts on patients profiles. This helps all of the employees communicate with each other when we aren't all here at the same time. The patient alerts are also helpful since it is hard to remember tons of little things about every person. This allows us to put an alert in their profile, which pops up once the patient is clicked on, and anything we need to know can be seen there.

I appreciate how easy and quick it is to form recall patients, and setting up an appointment is fast if the patient is already existing in the system. Printing is rarely needed now at my office since files can be saved an uploaded directly to a patients chart.

I don't really dislike many aspects of the software, however it crashes easily, and you can't have too many tabs open at once which isn't the best in a busy doctors office.

I highly recommend it, as long as you stay aware of how many tabs you keep open while you are using the software, you should be okay since that seems to be what triggers crashes in the system.

It takes away the need for paper charts at work, it makes work a lot easier and it helps me be more productive. Using my vision express essentially takes out an extra step of everything I need to do. For example, it has nearly eliminated all printing from my office as we are just able to download things such as insurance authorizations and save them directly as a PDF in my vision express.

I like that I am able to access customer orders and inventory in the same database. I also like you can create family profiles and store insurance information within the system. It's an all in one database. In addition, I am able to keep a wide range of patient information in one place which keeps me from having to look to too many sources throughout the day.

These isn't much that I dislike within this system. I have been using for it a long time and have not had too many obstacles when using it.

My Vision express is allowing me to maintain organization in an otherwise hectic schedule. I am able to keep a wide range of patient information in one place which keeps me from having to look to too many sources throughout the day.

I like the fact that you can transfer the lensometer and autotrfractometer on it plus you can do recalls from MVE itself

A lot of buttons to click plus you pay US dollars not CAD

Also you cannot verify if the health card is eligable or due for an eye exam so you have to check this manully

Enhances the practice

Probably just the colors and the way it would load.

It is slow and takes a lot of work to shut it down if it freezes which happened often.

I have not really used it as much as I would have liked but when it was not messing up, it was an okay software.

There were none other than the slow program and that it would freeze. Hope they have some kind of update to help these things come to an end.

Its easy to use and very optician and insurance friendly.

setup has to be done correctly in order for it to work great

When I did use it, with the right setup, the office could be completely paperless and insurance calculations are on point

All of the information is in one place.

Cloud system crashes frequently and causes us to be unable to access information

Organizing and storing information is much easier. Everything is in one place and easily accessible. It is very user friendly.

I like that the health history copies forward automatically, and can be added to in between patient encounters. Copying forward previous findings is also easy. You can scan documents directly into a patient, which I believe you cannot do with some other EHRs. Contact lens database is nice. I like that I can unlock a chart to add information I've forgotten to note, rather than only being able to add an addendum.

I use the cloud version and the delay and freezes can get very annoying. I wish there was a more precise way to indicate deductibles, co-insurance, etc. I wish it was more customizable without having to pay a lot more. I wish printouts of prescriptions and exam notes included more information; ie when I printed an exam the addendum did not print with it. It seems whenever they do maintenance, they improve one thing and make six others worse. The patient portal is worthless at this point, but hopefully will be vastly improved in the future.

Play around with it A LOT, as well as all others you are considering, before making a decision. I cannot advise on the optical/sales portion as I only use it for medical records and exam fee accounting.

Even with its drawbacks, I MUCH prefer electronic records over paper charts. They are always legible and never lost. It is a time suck when a patient is new, but a time saver when they are a return patient. Once I am a couple more years into using this software, I think everything will go fairly smoothly.

It is very useful to maintain work related easily access and at the same time stay I contact with clients.

There are a lot of windows and for some persons who are not familiar this can be confusing.

It allowed instant access to client records that can be discuss or emailed to them in a matter of seconds.

My Vision Express is very helpful, easy to use, and organized.

My Vision Express can be slow at times, and crashes.

it is a great software, MUST use it

We use My Vision Express to keep all the medical records organized and on file. It help keeps the patient's and insurance's payments' in check and organized.

MVE has a user friendly interface, making it easy to input and find data

My Vision Express takes a very long time to load but either logs out and closes the program or it freezes way too quickly.

Used as the main patient database, inputting customer information, orders and payments.

I liked that you could link patients to directly email them

I didn't care for the how to access orders and put an order in. Accessing prescriptions was also difficult

Putting in patient orders.