Muster Reviews & Product Details

Muster has been a pleasure to work with. The platform is intuitive and makes it easy for us to build and manage advocacy campaigns that meet our needs. We’ve received positive feedback from our advocates on how simple it is to use, which has helped increase participation. Max and Jake are always quick to respond and thoughtful in their support, and we truly appreciate it. Review collected by and hosted on G2.com.

I wish we could customize the mobile version of the campaigns so that the "intro" section with some information comes before the form. I see the benefit of having the current layout as well, so it would be nice if we could toggle between them. Review collected by and hosted on G2.com.

I like that Muster makes it very easy for members to submit comments and that we easily have a record of those comments. It's user-friendly and looks great once the code is on our website. The customer service is great and far superior to what we had with Every Action. I really value the PDF comments report, the ability to track the numbers of messages sent and users, as well as editing and copying previously used alerts. Review collected by and hosted on G2.com.

I wish Muster could send directly to the federal register or agencies without an email. It would be nice to send to specific legislators no matter where the person lives. I also want more analytics like knowing where the commenter is from. Review collected by and hosted on G2.com.

The platform was extremely easy to use, embed into the website, and we liked the analytics that came with it. We appreciated the competitive pricing and customer service. Review collected by and hosted on G2.com.

Honestly not a lot. Our only two requests we were not able to achieve with it were to make phone numbers optional and to integrate it with Google Tag Manager. Review collected by and hosted on G2.com.

I appreciate how straightforward it is to use Muster for my organization's e-advocacy campaigns. In addition, their help desk is *fantastic* - they always get right back to me with an on-target solution to whatever I'm looking for. Review collected by and hosted on G2.com.

Nothing, really. As with any product or platform, there are always opportunities for enhancement. The nice thing about Muster's team is that they always give serious consideration to customer suggestions, and often implement them. Review collected by and hosted on G2.com.

Muster has been a wonderful addition to our statewide grassroots advocacy efforts. We were able to easily implement the software within days of signing our contract. With a small staff, the ability to integrate quickly is not only a want, but a need. It has allowed for us to mobilize incredibly quickly when there is a need for advocates to reach out to their legislators. We have been impressed at the ease of the tool on both the backend side, as well for the front end user when we embed the form on our website. In addition, the Muster staff has been incredibly attentive and is quick to answer questions when they arise - at this time I can honestly say their customer service is some of the best I have experienced. Review collected by and hosted on G2.com.

At this time, I don't have any complaints! Review collected by and hosted on G2.com.

After using a number of other grassroots platforms and being dissatisfied with their high costs or poor service, Cigar Rights of America started working with Muster in hopes of getting a serviceable product at a reasonable price, and they have truly exceeded our expectations!

During the onboarding process, their entire team was made available to us to talk through the front and back-end of the product in great detail to make sure we were comfortable with it before coming on board. They were gracious and patient in the two months between identifying them as our choice and the termination of our prior contract, and getting set up was functionally instantaneous.

Since switching, we have been more than happy with the choice and genuinely sad to not have more grassroots messaging to do on their fabulous platform. Muster is extremely easy to use and generates a great published product, rendering a 75% increase in the number of people who send a message after landing on the messaging page. That, combined with their extremely reasonable pricing leads us to recommend them to anyone looking for a fabulous grassroots provider. Review collected by and hosted on G2.com.

Cigar Rights of America has nothing but praise for Muster. Their product is simply outstanding. Review collected by and hosted on G2.com.

Muster is easily embedded in an existing website and plays nice within the Wordpress landscape. Setup for advocacy channels is quick and painless. Customer support is easily reached. Additionally, we put in a feature request and saw that new functionality implemented within 30 days. Review collected by and hosted on G2.com.

Their platform limits a user to sending only 15 emails at a time for advocacy. This sometimes presents a challenge considering that some committees in the Tennessee House have over 20 members. Therefore, we are unable to allow users to send emails to the entire committee in that scenario. Review collected by and hosted on G2.com.

Muster piece-meals the features it has to offer, widening its market and offering room for growth. It is easy to set up a form and we like that we can use it for state and local governments too. Review collected by and hosted on G2.com.

There is no component for self-dtermined targets such as university/company administration. We were told that advocacy is not effective with them but our organization has a long history of successfully applying pressure in this way.

Also we dislike the logic between calling and emailing. If calling is enabled, It should prompt everyone if they want to call. If yes or no, the next thing is to send an email. Review collected by and hosted on G2.com.

Muster is a clean and clear interface that allows us to advocate for policy change. The team at Muster is super responsiven and answers requests and questions. Review collected by and hosted on G2.com.

We haven't run into many downsides to Muster, it has met our needs to date. Review collected by and hosted on G2.com.

Muster is extremely easy to use, making it a great tool for novice users and seasoned organizers alike. It delivers everything it promises, and is backed up by excellent and responsive customer service and support. Review collected by and hosted on G2.com.

There is very little to criticize, but I would suggest some additional formatting options (like bold, underlining, font selection) and a larger message preview box so that advocates can more easily review the message they are sending. Review collected by and hosted on G2.com.