Mojo Helpdesk Features

As reported in 121 Mojo Helpdesk reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 141 Mojo Helpdesk reviews.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 147 reviewers of Mojo Helpdesk have provided feedback on this feature.

As reported in 128 Mojo Helpdesk reviews. Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress 138 reviewers of Mojo Helpdesk have provided feedback on this feature.

Displays important metrics relating to performance 147 reviewers of Mojo Helpdesk have provided feedback on this feature.

As reported in 174 Mojo Helpdesk reviews. User Experience of creating and submitting a ticket

As reported in 173 Mojo Helpdesk reviews. User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 163 Mojo Helpdesk reviews.

Based on 155 Mojo Helpdesk reviews. Respond to common requests with standard reply

As reported in 139 Mojo Helpdesk reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions 167 reviewers of Mojo Helpdesk have provided feedback on this feature.

Based on 161 Mojo Helpdesk reviews. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information 141 reviewers of Mojo Helpdesk have provided feedback on this feature.

As reported in 165 Mojo Helpdesk reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 169 reviewers of Mojo Helpdesk have provided feedback on this feature.

Based on 122 Mojo Helpdesk reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 110 Mojo Helpdesk reviews.

Based on 51 Mojo Helpdesk reviews. Provides a repository of information that can be used by those seeking support.

Based on 50 Mojo Helpdesk reviews. Makes articles in the knowledge base searchable on the web.

As reported in 41 Mojo Helpdesk reviews. Optimizes the customer self-service experience on mobile devices

Based on 46 Mojo Helpdesk reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Based on 44 Mojo Helpdesk reviews. Automates some or all operation related tasks

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 40 Mojo Helpdesk reviews.

As reported in 18 Mojo Helpdesk reviews. Scours various channels for brand mentions to proactively seek reparative communications.

Based on 21 Mojo Helpdesk reviews. Creates and assigns support tickets, scheduling them in a timely manner.

Based on 16 Mojo Helpdesk reviews. Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat. 19 reviewers of Mojo Helpdesk have provided feedback on this feature.

Based on 16 Mojo Helpdesk reviews. Connects employees with customers through a social media solution.

Based on 15 Mojo Helpdesk reviews. Ability to connect agents with customers through email.

Based on 16 Mojo Helpdesk reviews. Connects employees with customers through a calling solution.

As reported in 16 Mojo Helpdesk reviews. Ability to connect agents with customers through text message solution.

Based on 17 Mojo Helpdesk reviews. Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction. This feature was mentioned in 17 Mojo Helpdesk reviews.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 17 reviewers of Mojo Helpdesk have provided feedback on this feature.

Based on 20 Mojo Helpdesk reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Based on 14 Mojo Helpdesk reviews. Allows users to leave notes or comments on emails or relevant cases.

As reported in 16 Mojo Helpdesk reviews. Provides a dedicated space or a thread feature that allows for long-form discussion.

Offer in-application assignment and task tracking functionality. 16 reviewers of Mojo Helpdesk have provided feedback on this feature.

Allows users to create and follow predetermined workflows attached to actions. This feature was mentioned in 14 Mojo Helpdesk reviews.

Allows users to create canned answers or templates for email responses. This feature was mentioned in 15 Mojo Helpdesk reviews.

Based on 11 Mojo Helpdesk reviews. Integrates without outside software to provide additional functionality or pull information.

Provides a tagging system to allow users to sort emails by relevant subject. 15 reviewers of Mojo Helpdesk have provided feedback on this feature.

As reported in 12 Mojo Helpdesk reviews. Analyzes trends in email content and resolution.

Tracks performance and productivity of users inside the application. 14 reviewers of Mojo Helpdesk have provided feedback on this feature.

Allows users to generate text based on a text prompt. This feature was mentioned in 77 Mojo Helpdesk reviews.

Based on 76 Mojo Helpdesk reviews. Condenses long documents or text into a brief summary.

As reported in 24 Mojo Helpdesk reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 10 reviewers of Mojo Helpdesk have provided feedback on this feature.

Based on 10 Mojo Helpdesk reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives