--- title: Mojo Helpdesk Reviews meta_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 242 reviews by the users' company size, role or industry to find out how Mojo Helpdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 242 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Mojo Helpdesk Reviews **Vendor:** Mojo Helpdesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 242 ## About Mojo Helpdesk Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. ## Mojo Helpdesk Pros & Cons **What users dislike:** - Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk. (1 reviews) - Users face **button issues** that hinder functionality, particularly with layout consistency and media handling. (1 reviews) - Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk. (1 reviews) - Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk. (1 reviews) - Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively. (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) - Slow Loading (1 reviews) ## Mojo Helpdesk Reviews ### 1. Functional not Fancy **Rating:** 3.0/5.0 stars **Reviewed by:** Tori H. | Process Improvement Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** We moved from Salesforce to Mojo Helpdesk since it was significantly cheaper. It seems reasonably easy to administer, and serves the basic needs of what a help desk should do. **What do you dislike about Mojo Helpdesk?** Mojo isn't always as transparent in the history of a ticket. Our process has users assign tickets to individuals or queues, and it's hard to determine who has actually touched the ticket if they didn't make a comment or some sort when they sent it to the next person. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo is much easier of for the administration and was easier to set up than our prior helpdesk software. It serves it's purpose as a help desk. It allows for centralization of the requests and some oversight into the performance by the helpdesk team. ### 2. Asset Module **Rating:** 2.5/5.0 stars **Reviewed by:** Jin Wen P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Mojo Helpdesk?** I like that it is easy to use for both users and staff. Tagging definitely is an excellent tool in managing the tickets **What do you dislike about Mojo Helpdesk?** While it is easy for users, the Asset Module seems to have a limited function. It would be great if staff/managers could create custom fields to capture more information for asset management. Filter function for Asset: - I'd really love to have a filter function in Asset. While we can check the types of display columns we want to view, having a filter in each column would help us navigate better. Especially if we have a long list of assets. Asset Dashboard: - The asset dashboard is excellent for one-glance use. However, it would be more useful if the dashboard was interactive. If I could select one or more assets from the "Asset per type" chart, and a list of assets with information on location, person, etc. Rather than exporting the data every time I want to have more information on the type of data I need to analyze. Let's see what you can do :) Thanks! **What problems is Mojo Helpdesk solving and how is that benefiting you?** Easy interface ### 3. New Pricing is Crazy! **Rating:** 3.0/5.0 stars **Reviewed by:** Brandi G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** We are a legacy customer with limited features. when we went to look to upgrade to receive more features, we discovered our cost on the new plans would go up tenfold (that is not exageration)..it literally was ten times as much... **What do you dislike about Mojo Helpdesk?** Cost vs. lack of features. Merging should be included in all plans. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Allowing central access and ticket entry tracking for staff/employees. It's benefitting us to have a central queue for all users. ### 4. Support staff Mojo usage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Mojo Helpdesk?** I like the ability to share and direct tickets to different staff members, it makes life easier than having to check mailboxes, where it is harder to flag individuals. **What do you dislike about Mojo Helpdesk?** My main gripe with Mojo Helpdesk is that cc'ing others into a response who are not on Mojo can present an issue, as students contact and get responses from Mojo Helpdesk via email. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo has benefitted me by allowing tickets to be redirected easily between departments, as some departments within our institution have similarities, and students don't always contact the right department. ### 5. Ok with some frustrations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** The interface is pretty consistent, so I can quickly locate basic information **What do you dislike about Mojo Helpdesk?** Users not assigned to the ticket can't access it, just reply to emails. No notifications on transferring queues. Email based can bring in lots of extra text from signatures. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Ticketing system. It does take tickets and let's us set up different queues. **Official Response from Jose Salazar:** > Thank you for your feedback. The restricted agent role level must be why you can only open tickets you are assigned to. This motion is administered by your Admin/Manager. Otherwise, it is great to hear your ideas regarding notifications for transferring queues and how much extra text is captured via email-tickets. ### 6. Does what it needs to but has some limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** User interface is easy to follow, makes things pretty foolproof for back and front end. **What do you dislike about Mojo Helpdesk?** Can be slow and goes down often make the team backed up. Also downloading attachments is hit or miss. **What problems is Mojo Helpdesk solving and how is that benefiting you?** keepps everything in once place, easy to navigate and keep records of requests. ### 7. Good but needs some polishing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** The interface is very simple and clean. It has lots of functionality that is needed to get going right out of the box. **What do you dislike about Mojo Helpdesk?** Wasn't happy that custom form tickets didn't show the data front and center, instead it was off to the side. New ticket notifications also seemed to be hit or miss. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Gathering tickets into one central location is very nice. **Official Response from Jose Salazar:** > Thank you for appreciating the centralization aspect of Mojo Helpdesk as a ticketing help desk system. We love to hear of your engagement level with Mojo Helpdesk, so you're welcome to start a short discussion over which notifications are hit or miss and better understand the needs of our growing user base. ### 8. Couple months review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Seams to work well on my computer and is a useful way to keep my repairs in order **What do you dislike about Mojo Helpdesk?** I can never get my app on my phone to work properly or work at all. Worked for one day then will not let me log back into the system **What problems is Mojo Helpdesk solving and how is that benefiting you?** Helping me resolve my work load and orders **Official Response from Jose Salazar:** > Thank you for highlighting your main use case. Regarding the app issue you've experienced, you can submit a ticket on our help center page to specify the details and device you are using. This will help our development team track their progress and serve other customers too. ### 9. Slow but getting better by the month **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Mojo Helpdesk?** The letterbox system for dividing tickets between team members. **What do you dislike about Mojo Helpdesk?** The lack of reporting and no tags to then provide analytical reporting. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Having one place where all our customers can go to log a ticket and view help guides ### 10. Mojo is good, but needs to integrate with project management software. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Mojo Helpdesk?** Once request forms are setup, it is easy to share the link, fill out the form and receive notifications. **What do you dislike about Mojo Helpdesk?** It doesn't integrate seamlessly with Basecamp project management software. We have to use Zapier and it's very limited in what it pulls. The formatting is messy as well. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We have multiple campuses who submit multiple types of requests to our corporate team. This has put all requests in one place. ## Mojo Helpdesk Discussions - [work on Graphical Report](https://www.g2.com/discussions/work-on-graphical-report) - 1 comment, 1 upvote - [For Report of Monthly Data](https://www.g2.com/discussions/for-report-of-monthly-data) - 1 comment, 1 upvote - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments - [View Mojo Helpdesk pricing details and edition comparison](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A51%3A49+-0500&secure%5Bsession_id%5D=f51adb3f-c376-4b23-9d8c-b74977bcbb3b&secure%5Btoken%5D=0f9382853566da02089674961329f72b15b1d2712c54349afc3b4b8cc31bfd60&format=llm_user) ## Mojo Helpdesk Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## Mojo Helpdesk Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Mojo Helpdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews)