# Mobiniti Reviews **Vendor:** Mobiniti **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 79 ## About Mobiniti Mobiniti is a high-quality, feature-rich, text message marketing service that helps businesses increase revenue through customer engagement. We provide a simple-to-use, scalable solution that assists businesses in harnessing the power of text message marketing to connect with their customers. Mobiniti offers a suite of features including coupons, contests, loyalty programs, list management tools, integrations, and more to support your customer engagement and drive growth. Reach your customers today – with Mobiniti. Highlight Features: coupons/wallets, opt-in pages, contests, rewards, automation, & 40+ other exclusive features! Integrations: Zapier (3,000+ popular apps), Shopify, Mailchimp, Constant Contact, Tracking Pixels, Facebook, Twitter, & more! Schedule a Demo today: https://calendly.com/mobinitidemo ## Mobiniti Reviews ### 1. Customer service is the best I’ve ever experienced with any company! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2023 **What do you like best about Mobiniti?** They are patiently willing to help me in understanding how to use their product. They've gone way and beyond on making sure I get the most out of what they have to offer! **What do you dislike about Mobiniti?** The only downside is, I actually have to pay money, but because I've been very satisfied with their product, I don't mind paying that money! It's well worth the investment! **What problems is Mobiniti solving and how is that benefiting you?** When trying to text people from my phone, I was continually being blackballed. It got to the point no one was getting my text, now everyone is because of Mobiniti! ### 2. Mobiniti has the best customer service of any company that I have utilized in the past decade! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Mobiniti?** Customer service and simple user interface. I appreciate the fact that they put service at the forefront. **What do you dislike about Mobiniti?** None that I have found this far. Everything works well. **What problems is Mobiniti solving and how is that benefiting you?** The biggest problem we encountered with marketing was the fact most people filter the majority of their e-mail traffic. Mobiniti solved that by providing a simple, cost effective sms platform. ### 3. The Absolute Best In The Mobile Marketing Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Anderson W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Mobiniti?** I'm VERY PLEASED with the staff and their availability to assist in producing a product that makes your company looks 1st class. In my opinion, James, Jaclyn and Nick, along with the other team of employees at Mobiniti, is the best in this business. I've dealt with other companies in this business and I can unapologetically say that my experience with Mobiniti has been the best decision we could have made. **What do you dislike about Mobiniti?** I HAVE NO DISLIKES. THIS COMPANY HAS BEEN A BLESSING. **What problems is Mobiniti solving and how is that benefiting you?** Providing a service to our clients. ### 4. ATOM Connects businesses with their ideal clients & Mobiniti keeps them connected with texting **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Mobiniti?** Mobiniti is so easy to use and keeps our connections on autopilot so we can do what we do best, create new connections. **What do you dislike about Mobiniti?** At first, I thought we didn't like the limit of 14 events when creating a campaign... we wanted some to go 52 weeks. Then we ended up canceling EVERY 14 week sequence before the halfway mark as circumstances changed the campaign. **What problems is Mobiniti solving and how is that benefiting you?** Solving the problems of It Takes To Long To Follow Up, Valuable leads being forgotten and how to thrive in business during covid era. ### 5. Robust Platform. Excellent Customer Service. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Mobiniti?** The platform is rich in features and performs great. Customer service is excellent too. **What do you dislike about Mobiniti?** So many features, requires a bit of learning. **Recommendations to others considering Mobiniti:** Do a product and price comparison. **What problems is Mobiniti solving and how is that benefiting you?** Giving people SMS access to my live streaming webcasts. It's great having SMS access to those who opt in. ### 6. Fairly easy to use, great value for the cost, customer service has gone downhill. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2020 **What do you like best about Mobiniti?** Cost. The price per message and low cost of entry is very appealing. The interface is largely easy to use. **What do you dislike about Mobiniti?** Twice they let our short URL domain expire - it screwed up a whole day of sales and annoyed our clients! We had lost revenue because of it. And they were INCREDIBLY SLOW to fix the issue. Because of this, we are currently looking at other vendors. Also, you have to use a spreadsheet to import contacts without sending an opt-in (I do understand why it's like that, to keep the system from being used by spammers, but it's still very annoying and a real pain when updating our sales lists). You have to send an opt-out query every 30 days (VERY annoying). The interface for searching contacts could be better - the search would be much better if you could search the custom fields. **Recommendations to others considering Mobiniti:** Great price compared to the competitors. Customer service has gone downhill. **What problems is Mobiniti solving and how is that benefiting you?** Mass texting of sales clients with weekly sales sheets. Increased sales. We've been able to get messages out that would not go out if sent individually due to carrier spam restrictions. ### 7. The best investment we've ever made **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy J. | VP of Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Mobiniti?** Live support and follow-up from their staff. Their staff is responsive and knowledgeable. The learning curve for their platform is short. Data administration and response tracking are simple. And the results have been company changing in the best kind of way; more money in the bank. **What do you dislike about Mobiniti?** The only detractors come from my propensity to not read instructions first, and were really based on terminology. There are new words for things like merge field and data relationships that an old dog had to learn. **Recommendations to others considering Mobiniti:** If you are considering a texting service, Mobiniti is the one I strongly recommend. Their staff is responsive and knowledgeable. The learning curve for their platform is short. Data administration and response tracking are simple. If you are adept at managing flat files, take the time to learn their terms and data importing formats. **What problems is Mobiniti solving and how is that benefiting you?** The response from our campaigns has been much better than expected. Responses are not so much texting back, but more that we KNOW the customer has received the message. The tell us. Every single one we've spoken to since starting up the service has. ### 8. Overall a great and simple Platform to get the word out! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Mobiniti?** Mobiniti gives me access to send a text to all of my 5,500 text subscribers. The amount of text messages we get for the buck is a great price. The setup is very user-friendly and having the ability to add pictures is a great add-on! Great customer service from Nick as well! **What do you dislike about Mobiniti?** Perhaps the only thing I do not like is that I can't send unlimited messages. Although not Mobiniti's fault but getting all the text in with a cap was at times difficult. **Recommendations to others considering Mobiniti:** It is a great platform to use for your text blasts! The features are easy to use and overall I felt it was easy on the wallet, which is always a plus **What problems is Mobiniti solving and how is that benefiting you?** It helps me to solve the problem of reaching my customers and knowing that when I send the text that it will go to all of them. Whereas, on other platforms, I think your total audience is never fully reached. ### 9. Everything you need for a successful text message campaign! **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian W. | Sr. Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2021 **What do you like best about Mobiniti?** I appreciate the simplicity of the dashboard and how you can intuitively navigate everything. It only takes a couple of minutes to create a coupon, come up with a text, and send it out. I have been using Mobiniti for over a year now and was able to optimize my campaign by taking advantage of the reporting features. They also have a responsive customer service team! **What do you dislike about Mobiniti?** You can customize coupons to look good, but you cannot select different fonts. It would be great if Mobiniti could add this feature to help with branding. **Recommendations to others considering Mobiniti:** Mobiniti has many more features I haven't used yet, so it works for smaller and larger organizations. I recommend going through the list of features to see whether Mobiniti can replace other software as well. **What problems is Mobiniti solving and how is that benefiting you?** We weren't able to track coupon redemptions previously. Now we can do it! ### 10. Customer Friendly Product! **Rating:** 4.0/5.0 stars **Reviewed by:** Sivasenthil n. | Network and System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Mobiniti?** User Interface and swift actions with customer feedback are really good. **What do you dislike about Mobiniti?** Customer support is not 24/7 and it will be great if that is taken care of. Because one time I was not aware of the telecom regulation rule that the messages have to be sent after 9AM. I was trying multiple times and then once I got hold of the support, they actually fixed it and now I am able to send SMS at any time. **Recommendations to others considering Mobiniti:** Affordable product and have good features **What problems is Mobiniti solving and how is that benefiting you?** Using Mobiniti as our secondary or sometimes primary channel of communication during our DR scenarios. It was really helpful during curfew and other emergency scenarios in Chicago. Also we use it to send alerts to our users if there are any Police activity near our office or job site locations. ### 11. Mobiniti is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** BRAD G. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Mobiniti?** The customer service and price of the service **What do you dislike about Mobiniti?** I have no dislike or complaints about Mobiniti. They do a great job! **What problems is Mobiniti solving and how is that benefiting you?** I haven't had any problems with Mobiniti ### 12. Mobiniti has been a great addition to our subscriber platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Mobiniti?** it's a very simple system to use and has great features **What do you dislike about Mobiniti?** nothing I disliked in the features I use **Recommendations to others considering Mobiniti:** give it a try **What problems is Mobiniti solving and how is that benefiting you?** mobiniti gives us a great option for another way for people to follow/subscribe to our daily deal promotions in addition to our current email, facebook and twitter. ### 13. Great experience, willing support and very reasonable price. **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan N. | Call Center Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Mobiniti?** The ease of use and the ability to do whatever is necessary from my phone. Doesn't require hardly any time to set up. Also enjoy the willingness of their support team to engage and help solve issues. **What do you dislike about Mobiniti?** The site can be clunky/slow at times. The upload process is really slow too. Adding a mobile interface would be helpful. **Recommendations to others considering Mobiniti:** Play around to determine what works best for you. Consider using additional accounts for segmented customer groups. **What problems is Mobiniti solving and how is that benefiting you?** We have experimented with different marketing ideas and rolled them out to larger initiatives once we determined what worked best. It has helped us create additional revenue and lowered customer churn. ### 14. Working solution to unread emails **Rating:** 5.0/5.0 stars **Reviewed by:** Amber B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Mobiniti?** I can set reminders up in advance and forget about it. I know the content will get to my shoppers and I don't have to do it at 5am. My second favorite feature is that I can group my audience based on what word they used to join our text club. **What do you dislike about Mobiniti?** I sometimes forget what word is their text word **What problems is Mobiniti solving and how is that benefiting you?** We are an urgency based business. I don't want to rely on email for my customers. This is immediate and I know my customers aren't sifting through 500 messages in hopes they find mine. ### 15. They're always there when you need them **Rating:** 5.0/5.0 stars **Reviewed by:** Vintage V. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Mobiniti?** Whenever I ask for help, they're there, quick and so professional to answer my concerns. A top-notch business, an asset for my small business. The plans they have offered me are so economical. Any small business should have SMS incorporated in their business or boutique. Love, love, love Mobiniti...give them a try you will be most happy you did. Owner of Vintage Vogue Martha **What do you dislike about Mobiniti?** I really do not have anything negative to say about Mobiniti. **What problems is Mobiniti solving and how is that benefiting you?** Keeping in contact with my customers, keeping my boutique in front of them. Helping me with sales. ### 16. Impressed with platform and service **Rating:** 4.5/5.0 stars **Reviewed by:** Kaitlyn S. | Co-Owner & Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Mobiniti?** I came to Mobiniti after being burned by different text message provider. I'm bummed that I didn't find them sooner in my research. Their platform is top notch, with lots of integration and their customer service is stellar. One of my favorite things about Mobiniti is their own email-marketing which really encourages, teaches and inspires you on how to use their platform. They have a great head (and eye!) for marketing which has supported my business needs. **What do you dislike about Mobiniti?** I'm new(er) to Mobiniti but there's nothing I don't like as of yet. I came from a different provider and their service has gone above and beyond what I was paying for (and costs less, too!) **What problems is Mobiniti solving and how is that benefiting you?** Mobiniti is helping with marketing and customer interaction for our small business/ independent restaurant. ### 17. Valuable Tool for Today's Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Abbie K. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2021 **What do you like best about Mobiniti?** The ability to directly message our customers. While it's more costly, we love sending MMS messages with pictures. **What do you dislike about Mobiniti?** The more subscribers you have, the more costly it is. While it's a valuable marketing tool, it does get pretty expensive. **Recommendations to others considering Mobiniti:** I think it can do a lot more than what we have used it for. We have just used the basic features. **What problems is Mobiniti solving and how is that benefiting you?** The team has been quick to help me resolve issues in the past. We have had to work through some kinks. ### 18. Super Easy Service That Just Works. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Mobiniti?** The overall flow of the website is easy to follow and navigate. **What do you dislike about Mobiniti?** If you have a balance in your account for text and go over it, will not send them until you re-up your balance. Not a big deal, but some users forget to look at the balance and dont re-up before trying to send it out. **Recommendations to others considering Mobiniti:** It works well and easy to configure and has excellent support. **What problems is Mobiniti solving and how is that benefiting you?** Emergency Text services it is cheap and only used maybe a few times a year. We could use more of the features, but the purpose is exactly why we got it—simple text messages as cheap as possible with a low monthly rate. ### 19. Mobiniti Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Mobiniti?** The company's commitment to helping you implement this into your business. They have worked so hard to make sure that we can use Mobiniti in a way that makes sense for our business. **What do you dislike about Mobiniti?** Some of the UI could use some work. There might be ways to simplify the workload, which would help with some of the onboarding process. **Recommendations to others considering Mobiniti:** Definitely look around at your options, but Mobiniti has the best support team. **What problems is Mobiniti solving and how is that benefiting you?** We are using Mobiniti to help our business increase our membership sales and communicate with our members in a new and exciting way! ### 20. Great Service & platform **Rating:** 5.0/5.0 stars **Reviewed by:** Michele H. | Creative Directory, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Mobiniti?** The team at mobiniti is always quick to respond to my questions **What do you dislike about Mobiniti?** The interface is easy to navigate, but takes a little getting use to **What problems is Mobiniti solving and how is that benefiting you?** Communication. I can help my clients communicate more quickly with their clients about their services and products ### 21. Super helpful, easy to use and a great tool we use 2-3 times a week to communicate with our SOI. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Mobiniti?** quick customer help + service, easy to use. **What do you dislike about Mobiniti?** I wish the templates were easier to use- I have Friday meetings that I would love to be able to write the one text reminder and select all the days that it needs to go out. Also, when a person with an iPhone "likes" or responds to the text message, it removes them from my subscribers. **Recommendations to others considering Mobiniti:** great product and service **What problems is Mobiniti solving and how is that benefiting you?** communicating with employees about staff meetings and announcements ### 22. Mobiniti Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Mobiniti?** I really appreciate how intuitive and easy to use mobiniti is. **What do you dislike about Mobiniti?** I would love the ability to send GIFs and use emojis to my clients. **Recommendations to others considering Mobiniti:** It is very easy to use and implement. My clients have really enjoyed having daily text messages from me and I look forward to continuing to use mobiniti igoing forward. **What problems is Mobiniti solving and how is that benefiting you?** I am able to send workout plans directly to my customers daily. Which my customers love. ### 23. Amazing Customer Service, Top Quality Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2021 **What do you like best about Mobiniti?** Great Customer support and easy to use interface. **What do you dislike about Mobiniti?** As right now, nothing really to dislike. But I think they miss the opportunity to work with other 3rd party like Zoho CRM. **Recommendations to others considering Mobiniti:** Not only for Mobiniti but any other company, ask a demo or a free account to try it out. Mobiniti offers 100 credit for you to play with and get acquainted with it. **What problems is Mobiniti solving and how is that benefiting you?** Fast access to reach my customer. ROI amazing ### 24. Mobiniti Review. **Rating:** 4.0/5.0 stars **Reviewed by:** Nick S. | Fresh Specialist, Fruit Peddler, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2021 **What do you like best about Mobiniti?** The platform is very easy to use, especially in comparison to our previous provider. **What do you dislike about Mobiniti?** I dislike that we had to change from our shortcode to a longer toll free number. It has been a tough process, but I understand this is not just a mobiniti issue. **Recommendations to others considering Mobiniti:** I have recommended this to other businesses. **What problems is Mobiniti solving and how is that benefiting you?** We are able to text our subscribers easily and able to view analytics for each text sent. ### 25. Very solid platform with a pricing structure that limits the barriers to entry for the SMS channel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2021 **What do you like best about Mobiniti?** Very easy to use interface and straighforward adoption of features **What do you dislike about Mobiniti?** Would like the ability to schedule automated messages to go out based on particular cadence i.e. daily at 7 am. This would allow us to schedule recurring campaigns using data via the api without having to actually do the recurring call through api / dev work **What problems is Mobiniti solving and how is that benefiting you?** Reaching guests via a new channel - SMS ### 26. Very very good. Customer service is top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Mobiniti?** Customer service is the most helpful. If I ever have any problems with my account they respond very quick to help me out. **What do you dislike about Mobiniti?** Everything is tremendous with Mobiniti. I have nothing bad to say at all. **What problems is Mobiniti solving and how is that benefiting you?** Getting the most out of my job. ### 27. Amazing Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2021 **What do you like best about Mobiniti?** The customer service is hands down the best thing about the company, everytime i have a question/concern James Gildea is always there to help. **What do you dislike about Mobiniti?** I dont have anything negative to say about the company. **What problems is Mobiniti solving and how is that benefiting you?** Reaching out to more of our customers in an easier way. ### 28. Communication with our users has been improved thanks to mobiniti **Rating:** 3.5/5.0 stars **Reviewed by:** Kelly E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2020 **What do you like best about Mobiniti?** Mobitini has been a great find for us since it has simplified communication with all our clients by helping us in our SMS campaigns, thanks to mobitini we can easily make coupons, promotions and information to our clients very quickly The cost per message is really low Another good point in its favor since it is fully accessible for small and medium-sized companies, the technical support is attentive without a doubt, it is the best decision we have made using mobiniti since with our first and second campaign we managed to raise more than 6 times more than in campaigns previous **What do you dislike about Mobiniti?** We have no problem with mobiniti, we highly recommend them since they have the best service in addition to giving you security when starting a conversation with their technical support **What problems is Mobiniti solving and how is that benefiting you?** Communication with our users has been improved, we have obtained a more effective and economical communication channel that has brought us enormous benefits since our sales have increased enormously ### 29. Great Low Cost Provider & Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Adam P. | Senior Manager of Digital Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Mobiniti?** This software product really allows you to jump right in and have a text messaging program up and running in a day with a huge feature set that is relatively advanced in comparison to most providers in this price tier. **What do you dislike about Mobiniti?** My only complaint so far is that while it's easy to have users self identify their zip code to geographically target messaging upon signup, sending messaging to certain zip codes takes a really long time and is cumbersome. I wish there was a map where you could outline the geographic area you wish to send to that automatically took care of identifying the proper zip codes in that area. **Recommendations to others considering Mobiniti:** Make sure to do a product demo and get specific with them! **What problems is Mobiniti solving and how is that benefiting you?** We've seen great join rates with our program and increased sales due to high open rates. We currently have no open issues unresolved with Mobiniti. ### 30. Never Did We Believe SMS Actually Worked - Until NOW **Rating:** 5.0/5.0 stars **Reviewed by:** Cole C. | Regional Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Mobiniti?** We wanted a way to get into our customer's pockets literally. Understanding the nature of our customer base and their communication expectations, all schools of thought lead to some sort of text messaging service. Email wasn't getting the job done with open and click rates declining continuously month over month.  That's when we decided to speak with our account manager at Mobiniti who provided us with email services for the last two years. After a few calls with our account manager at Mobiniti, we agreed to give their SMS service a test for one of our online apparel sales.  Without question, this was one of the best business decisions we've ever made as our first test campaign generated 5x more revenue than our standard email communication. We can't thank the folks over at Mobiniti enough for the long time commitment to our success and look forward to expanding our SMS efforts with them as we continue to grow. Co-Founder, Pro Logo Shop **What do you dislike about Mobiniti?** Nothing so far. We are still rather new to the platform, but everything has been going very smoothly thus far. **What problems is Mobiniti solving and how is that benefiting you?** Easier communication with customers. Much higher open and click rates compared to email. ### 31. Great For Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Mobiniti?** Mobiniti has helped our business have several successful text to win campaigns. It's user friendly and has helped us grow a list of customers. **What do you dislike about Mobiniti?** I'm not sure I've found a downside of Mobiniti itself so far. Our main issues usually come from customers who think they are texting an actual person and try to have a conversation. The one issue we have had is that the auto winner picker feature has picked the same person more than once a few times. **Recommendations to others considering Mobiniti:** Once you get used to using it, it can be very helpful for your business! **What problems is Mobiniti solving and how is that benefiting you?** It allows us to have more randomly picked winners for our contests. If we are picking ourselves, we sometimes tend to show bias, but the random picker makes it easy to pick someone. ### 32. Great price and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Mobiniti?** Price is good, but what stands out is the customer service and prompt response. Their customer service is the absolute best and the ability to schedule and customize messages per keyword group is fantastic. They also create custom subscriptions based on ea h individual companies needs not a one size fits all model which helps with his because we primarily send MMS messages **What do you dislike about Mobiniti?** It does not have the most mobile friendly dashboard. I wish it had the ability to forward replies to a cell phone and respond to users via text. Wish they had a mobile app to draft messages on which would make turnaround on creating messages easier. **What problems is Mobiniti solving and how is that benefiting you?** We are doing text and MMS messages. Benefits are that is easy to create and send and texts arrive quickly. It's easy to set up with shortcodes and a shortened number per account. Also it has a great coupon feature which helps with our business a lot. It has helped go increase sales and drive traffic to our restaurants. It has certainly increased our sales. ### 33. Definitely meets our texting needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Mobiniti?** Mobiniti is the second texting tool we've utilized, but it is the one we've stuck with. Not only because it is easy to use once you've navigated through the various tools but because it is reliable. On top of that, the guides to assist are easy to find and easy to use. I highly recommend Mobiniti. **What do you dislike about Mobiniti?** The layout takes some time to get used to but once you do, it's easy to set up a campaign. **Recommendations to others considering Mobiniti:** I suggest you give Mobiniti a try. Reach out to them, ask questions, get answers. They are great to work with, always available to help. **What problems is Mobiniti solving and how is that benefiting you?** Getting information about new releases, deals, coupons out to customers. Along with email newsletters, texting is a critical method of getting information out. Most people have their phones on them at all times, so a text update right to their phone is highly beneficial. ### 34. Love this service - It really works! Customers love it too ! **Rating:** 4.5/5.0 stars **Reviewed by:** Burt R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Mobiniti?** Easy to use from desktop or on the fly from my mobile device. **What do you dislike about Mobiniti?** The one thing I wish is that I could do Quick polls / Surveys. Ie what so the drink of the day be? Margarita for mojito? .... reply..... etc.... **Recommendations to others considering Mobiniti:** Get multiple keywords ... once you use this service you’ll think of many ways to make it work for you even more ! **What problems is Mobiniti solving and how is that benefiting you?** Being able to communicate with customers immediately to notify them of important things And events. ### 35. Mobiniti review **Rating:** 4.5/5.0 stars **Reviewed by:** Leslie S. | Various, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Mobiniti?** Being able to communicate with my clients and customers and have confidence that they are actually seeing it. **What do you dislike about Mobiniti?** It's not super intuitive. If I haven't used a function in a while, I have to get a refresher on it. **Recommendations to others considering Mobiniti:** Ask a lot of questions in the beginning to understand the full range of options. I waited to dig in and missed out on some valuable marketing opportunities. **What problems is Mobiniti solving and how is that benefiting you?** In the event industry, things are constantly changing...with Mobiniti, I can send a text to my customers and clients and know that they are actually seeing it, unlike email. ### 36. Long-time Mobiniti User - Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Mobiniti?** The pricing was just right for us. As a marketing company we were able to still make money while providing a great service for our clients and saving them money from the platform that they had been using. It was a win-win. The analytics are great and the capabilities of the platform are really fantastic. We have yet to tap into them all because just a simple text works so well for us to drive business. We can also set up drip-campaigns which is really impactful. **What do you dislike about Mobiniti?** The platform is a little bit clunky. It has gotten a lot better over time, but it still has some little finicky bugs that you have to learn how to navigate from trial and error. The support team was also a drawback for a while just because it seemed like I knew more about the platform from working with it for so long than they did. The whole team seems to have turned over fairly recently, though and I've had a much better experience lately. I HATE having to use a ZenDesk type submission form anytime I need something, so I it is super great to be able to just call customer service and get not only a person, but someone who knows me and the account. I have heard that Mobiniti can sometimes remove the export function of the platform and in essence "hold your list for ransom " I have not experienced this but it is something to look out for in any texting platform that you choose to use. Moving lists over from a different platform is fairly complex and difficult, unless you have very specific documentation of how you acquired the list and the terms and conditions of that previous list and proof of their opting in. But Mobiniti worked with us and helped make it possible. **Recommendations to others considering Mobiniti:** Don't hesitate to hop on the phone and talk with support if something seems off or if you have questions. **What problems is Mobiniti solving and how is that benefiting you?** Mobiniti helps us efficiently communicate with our target audience and them report the link clicks and success to our clients in a way that is measurable and effective. ### 37. Mobiniti Makes it Easy and Effortless to Send Texts! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Mobiniti?** One of the things I like best about Mobiniti is their dashboard. It keeps everything I need front and center, and makes navigation simple. **What do you dislike about Mobiniti?** My least favorite thing about Mobiniti would probably be the mobile version, how it looks on my phone. Sometimes I have to get out a quick message to our constitutes and my phone is all I have access to. It's doable to send a message, but more cumbersome than on a computer. (It is super easy to do it on a computer though!) **Recommendations to others considering Mobiniti:** I advise you to check out all that Mobiniti has to offer! Their platform is user friendly, the pricing is afforable, and their customer service is extraordinary! **What problems is Mobiniti solving and how is that benefiting you?** When we need to quickly get a message out to our constitutes and ensure they read it, we know we can rely on Mobiniti to help us! It's so nice to be able to see quick results and get timely messages to our community. ### 38. A journey but well worth it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Mobiniti?** Hands down... the team. We have a number of unique needs for our SMS platform and Mobiniti more than followed through for us. These requirements were not originally part of their offering, but they were the ONLY SMS company willing to meet us where we needed them most-- and we literally reached out to every popular texting software in the industry. Tanner went above and beyond to make things happen for our company. He also worked hard, after the new features were released, to troubleshoot any complications we faced later on-- let me note that these issues were not because of the platform, rather specific to our company. **What do you dislike about Mobiniti?** Like any software integration that happens with a new company, there are always growing pains. When we started our partnership with Mobiniti we went through a number of different reps, before Tanner headed our account. These reps were helpful but struggled to make things happen for us. It seemed like with every call we were re-inventing the wheel. That said, Mobiniti has more than stepped up their game and our franchise partners, guests, and leadership team have been more than impressed. **What problems is Mobiniti solving and how is that benefiting you?** The only problems were are currently working through is training our internal team on how to effectively implement this at the POS and Mobiniti has been more than supportive helping us accomplish this. ### 39. Easy and Fun to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan Mark C. | East Coast Brand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Mobiniti?** Everyone can understand this product in a matter of minutes. Adding additional funds is a breeze. Monitoring for replies is simple as it can be set to go directly to a mobile phone. Users can build out their own profiles with automated messaging options. Overall, it's just a really solid product that doesn't get in its own way. **What do you dislike about Mobiniti?** There isn't much to dislike here. We've used the product for over 4 years and haven't found a better replacement. **What problems is Mobiniti solving and how is that benefiting you?** Mobiniti has allowed us an easy way to manage a large staff during big events. We use the platform to keep everyone up to date with changes, day to day operations and issues. ### 40. Outstanding product for church use **Rating:** 5.0/5.0 stars **Reviewed by:** Hailey H. | Assimilation Director & Guest Connections Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Mobiniti?** Ease of use; texting-in via short code; outstanding customer support; drip-text feature **What do you dislike about Mobiniti?** Having to use a unique code word for the short code opt-in. Doesn't directly integrate with Planning Center Online. **What problems is Mobiniti solving and how is that benefiting you?** Being able to easily connect with guests without having to obtain any information from them at all. They simply text-in the word to the short code and we send them a virtual connect form to obtain their information. Easily follow up and create workflows. People prefer giving their information via phone on their own time than filling out a physical form. ### 41. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Valentin C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Mobiniti?** ability to send MMS and rollover credits. **What do you dislike about Mobiniti?** The shortcode system still needs to be worked on. **Recommendations to others considering Mobiniti:** Great service and price. **What problems is Mobiniti solving and how is that benefiting you?** We are able to communicate our specials with our customers and reach them faster. ### 42. Personalized service, amazing R.O.I. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter C. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Mobiniti?** Text marketing has proven itself to be extremely effective. It is easy and James Gildea provided patient, excellent customer training. **What do you dislike about Mobiniti?** When creating a text, the last option is "Save Text". If you click that button it is the send button so we thought we were saving a text but were sending a text. It caught us offguard. We thought we would have the abitlity to review and send the "Save Text" but oops, we sent it and got our butts kicked by hungry pizza customers. **Recommendations to others considering Mobiniti:** We use it to manage our texting communication and it has exceeded our expectations. **What problems is Mobiniti solving and how is that benefiting you?** Such effective communication we are able to scale our staff and production to the expected sales and it works. Our sales, product and brand awareness have all improved. ### 43. CHILDCARE JOSEPH MORENO **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Mobiniti?** I like the flow of the apps. It is easy to operate for a novice like me. **What do you dislike about Mobiniti?** I can't access the platform of having an email campaign as well. **Recommendations to others considering Mobiniti:** I would consider adding an email campaign component...many say its outdated but HEY... ya know. Maybe a CRM of some sort would be pretty cool. **What problems is Mobiniti solving and how is that benefiting you?** I am able to communicate with the people who have reached out with me. Staying in contact is vital for us right now. ### 44. Best Marketing Tool Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Mobiniti?** Price, support, ease of use when setting up the platform. Highly recommend. **What do you dislike about Mobiniti?** Some functionality features such as creating coupons and campaigns at the same time are hard to use without losing your progress when you tab to a different page. **Recommendations to others considering Mobiniti:** Highly Recommend. Easy to use, best price! **What problems is Mobiniti solving and how is that benefiting you?** Marketing ease and being able to reach my customers each week! ### 45. From CityHope Church **Rating:** 4.0/5.0 stars **Reviewed by:** Kris B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Mobiniti?** How easy it is to send messages. Its also fairly easy to look up the information on each campaign. **What do you dislike about Mobiniti?** I wish we could add more follow up questions to people. Right now I can only get their name and number. I'd love to add birthday and email and anything else. All in one message group. That this would be automated. **What problems is Mobiniti solving and how is that benefiting you?** It enables us to communicate with out entire ministry or just a small specific set of them quickly. ### 46. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Mobiniti?** I've been using Mobiniti for the last year. It was a game-changer for me. Getting attendees' contact info (after speaking) was nearly impossible at conferences. Yes, a few offered their business card, but most left the sessions and disappeared. The contest function is without any hesitation my favorite function. Using Mobiniti, I offer my most updated slides , an opportunity to win a free book, and a few other resources in exchange for a text. My response rate has been 75% or higher. The cost to do this is just crazy affordable too. I create a massive amount of digital content and use multiple platforms. Mobiniti so far delivers the highest ROI. Now that most of my "speaking" is virtual ...I'm still using Mobiniti and acquiring new contacts. After a very brief learning curve, it's become a routine part of my lead generation and marketing. **What do you dislike about Mobiniti?** Mobiniti offers a lot of options. Support has been great but it's a pain in the butt to contact them every time I have a question. I'd probably be using it more often if it offered video (or even text) tutorials for all the options. **What problems is Mobiniti solving and how is that benefiting you?** Mobiniti has allowed me to capture personal contact info at conferences, who rarely provide more than names if that. As soon as I provide the text and #, most attendees quickly pick up their phones and respond. I also speak about using text messaging for recruitment and employee engagement. This demonstrates how many people will send a text and how few respond to email! ### 47. So great to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca D. | Licenced Zumba Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Mobiniti?** I love that I was to have a person help me step by step , customize to my needs, and have support and walk through for my every need. I shopped around and MO into was the friendliest and most customizable system I could find to fit my needs. **What do you dislike about Mobiniti?** Wish there was an app for mobile which would make the whole system better **What problems is Mobiniti solving and how is that benefiting you?** I used for outreach and it worked perfectly ### 48. Great for text marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Houston S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Mobiniti?** Mobiniti makes it easy to keep in touch with my previous customers and to market to new customers that have joined my campaigns through my web embed page or other ad campaigns by texting a keyword. It’s simple to send out a text marketing campaign so that my business stays fresh in their minds. It’s been very helpful. Staff is great and very responsive any time I have a question. I definitely recommend. **What do you dislike about Mobiniti?** Nothing but good things to say about the service **What problems is Mobiniti solving and how is that benefiting you?** Marketing. Everybody who gets a text sees it vs email they may never open. Text marketing is much more effective ### 49. Excellent Service and Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Mobiniti?** We were using Mobinti for promoting our restaurant group - but we had to close all our restaurants due to the COVID19 pandemic - we ended up using Mobiniti to keep in touch with all our furloughed staff - has been a real life line for keeping in touch with them! Today we were able to quickly notify everyone their meal kits are ready to pick up!!! Fast and reliable service and support - would highly recommend! **What do you dislike about Mobiniti?** I have had no issues with them since signing up with them approximately a year ago. **What problems is Mobiniti solving and how is that benefiting you?** Best problems being solved right now is the speed in which we can communicate with people, people don't tend to read email these days - SMS is so much more effective which is certainly one of them benefits we realized! ### 50. Great Product and Feature Packed **Rating:** 5.0/5.0 stars **Reviewed by:** Clint J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2020 **What do you like best about Mobiniti?** The features offered met our exact requirements and the price was also better than comparable alternatives. **What do you dislike about Mobiniti?** The administration interface isn't as fast to respond as I would like it. **Recommendations to others considering Mobiniti:** Know what you want from your messaging platform and give Mobiniti a try. **What problems is Mobiniti solving and how is that benefiting you?** Reaching clients that are normally more difficult for our non-profit to reach through traditional methods. ## Mobiniti Discussions - [Has anyone created or found video tutorials on how to use all the features or best practices?](https://www.g2.com/discussions/26254-has-anyone-created-or-found-video-tutorials-on-how-to-use-all-the-features-or-best-practices) - 1 comment, 2 upvotes - [View Mobiniti pricing details and edition comparison](https://www.g2.com/products/mobiniti/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A28%3A11+-0500&secure%5Bsession_id%5D=ece2a35b-27d2-4bfc-b356-32ba5206cdf6&secure%5Btoken%5D=eee17b9e51f789fc67a8792c9abac736a97f672d562b0597997edae17cc655bd&format=llm_user) ## Mobiniti Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Mobiniti Alternatives - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,319 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,812 reviews)