Mindbody Reviews & Product Details

Get an all-in-one business management platform built for fitness, wellness, and beauty businesses. Everything you need to run and grow your business lives in one place. Just a smarter, simpler way to manage your business every day. Grow your clients: The Mindbody app connects you to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay. More visibility means more bookings and more revenue. Build a Branded app: Clients can download a branded app from the app stores to book & manage their memberships in a custom booking environment. This add-on service gives you the benefits of a custom app without the hassles or cost of custom development. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools, even on the go with the Mindbody Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every touchpoint. Use modern payments: Integrated payment processing is built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently. Stay connected with SmartDesk: Answering questions and increasing bookings, SmartDesk embraces an automation-first customer experience—all while your team is busy working with clients IRL. Make data-driven decisions: With our business reporting, you get metrics and analytics, giving you the power to make real-time adjustments. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.

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Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Used by Xero and 2 others

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Pricing

Pricing provided by Mindbody.

Starter

Starting at $79.00

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Mindbody Integrations

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Ryan M.

District Manager

Small-Business (50 or fewer emp.)

10/30/2020

"Great for Booking Appointments, Could Use More Customization"

4/5

What do you like best about Mindbody?

We use MindBody to book appointments for massages, personal injury consultations, acupuncture, injection therapy, & Lipolux weight loss treatments. The user interface is easy to navigate & allows for our clients to book online. I also like the email capabilities because this allows us to connect even better with our clients. MindBody will send our clients emails to remind them of appointments, to follow up after their appointments, to wish them a happy birthday, and offer a coupon. All of these emails help with retention and keep our business in front of our client's minds. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I wish I had more options & freedom to customize packages & memberships. We are pretty limited when it comes to setting up custom packages and I feel like we do not have the ability to give our customers the best experience possible due to these limitations. When I say I want more customization, I wish the membership packages allowed for more than 1 type of service to be offered. Review collected by and hosted on G2.com.

Recommendations to others considering Mindbody:

I highly recommend MindBody to anyone that books appointments! MindBody is easy to navigate, easy to learn, has wonderful reports that allow you to track your metrics. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

When we first started booking massages, we were just using a Google Sheet to track appointments. We found it was easy to make a mistake or accidentally delete important information. We have really enjoyed MindBody's schedule features and especially appreciate that our clients can book at their own convenience online or through the MindBody app. Review collected by and hosted on G2.com.

Karina B.

Small-Business (50 or fewer emp.)

10/20/2026

"Mindbody’s All-in-One Platform Makes Running My Business Easier"

5/5

What do you like best about Mindbody?

There are so many things I love about Mindbody! I especially love that it’s an all-in-one platform that makes running my business so much easier. The reporting features, marketing suite, and AI assistant are all incredibly valuable, and I’ve been using the AI assistant a lot lately! I also really appreciate the amazing support I receive from Angela Sarabi. She’s always so helpful and makes my experience with Mindbody even better! Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

One thing I find frustrating about Mindbody is that sometimes making a change in one area can unexpectedly affect something else. For example, I once made an adjustment to the website widget, and it caused my class times to display in the wrong time zone. More recently, adding a pricing option for virtual classes created an issue within the app. I wish there were better communication and synchronization between the Mindbody platform, website widgets, and app so that changes could be made more seamlessly without affecting other features. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

One of the biggest problems Mindbody is solving for me is saving time when I need help or have questions. I absolutely love the AI assistant feature! Instead of having to call support or schedule an appointment, I can simply ask a question and get an answer right away. I would say about 9 out of 10 times, it successfully resolves my issue. It’s been incredibly helpful and makes managing my business so much easier and more efficient! Review collected by and hosted on G2.com.

Matthew P.

Small-Business (50 or fewer emp.)

10/19/2026

"Easy, Intuitive Platform That Makes Daily Operations Seamless"

5/5

What do you like best about Mindbody?

What I like most about Mindbody is how easy and intuitive the platform is to use. Everything feels straightforward and well-organized, making it easy to navigate and manage the day-to-day needs of our business without a steep learning curve. As a new business owner, having a platform that feels user-friendly and makes managing operations more seamless has been a huge plus. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I haven't run into anything I dislike just yet. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

Mindbody serves as our all-in-one platform for class bookings and point-of-sale, which helps us keep our day-to-day operations organized and running smoothly. Having these tools in one place simplifies managing memberships, bookings, and transactions. The added benefit is the marketing and lead-nurturing functionality, which gives us tools to follow up with leads, build relationships with prospective members, and create a better experience from their first interaction with our business through becoming a long-term member. Review collected by and hosted on G2.com.

Maggi B.

Small-Business (50 or fewer emp.)

9/30/2026

"Mindbody Keeps Memberships, Appointments, and Services Seamlessly Connected"

5/5

What do you like best about Mindbody?

As co-owner of a Direct Primary Care practice, GYM and Nutrition Therapy, I needed a membership platform that could handle more than just scheduling, and Mindbody has delivered. It ties all of our services together in one place, so memberships, appointments, and our additional offerings work together instead of living in separate systems. That has made things simpler for our team and smoother for our patients.

What really sets Mindbody apart is their customer service. Whenever we've had a question, the support team has been responsive, knowledgeable, and genuinely helpful. It's also clear they listen to their users, because the platform keeps getting better with ongoing improvements. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

There are certain aspects of the reporting system that leave us with gaps, but we also know that we can pay extra to more personalized reports. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

Before Mindbody, managing a membership-based practice meant juggling separate tools for memberships, scheduling, billing, and our additional services. Mindbody solves that by bringing everything into one platform. Our memberships, appointments, and service offerings are all connected, so our team spends less time on administrative work and more time with patients. Patients benefit too, because booking and managing their membership is simple and consistent no matter which of our services they use. As our practice grows and adds services, Mindbody grows with us, and their responsive support team makes that easy. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

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It’s wonderful to hear that Mindbody supports the many services your practice offers and helps create a smoother experience for both your team and patients. Thank you for recognizing our support team—and for your thoughtful feedback on reporting.

Libby T.

Owner

Small-Business (50 or fewer emp.)

9/30/2026

"Reducing our tech stack while evolving the client journey"

4.5/5

What do you like best about Mindbody?

The platform is continually evolving. We used to rely on more integrations, but we’re now increasing our use of the platform itself and minimising our overall tech stack. As a result, our costs have reduced significantly.

Onboarding with Attentive has been very thorough, with plenty of in-person support and troubleshooting. The online help topics are wide-ranging and detailed, and phone support is available for anything urgent.

Iris has been amazing in training us to use the product, getting us started, understanding best practice, and trouble shooting through implementation. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

No tech product is perfect and there is always a functionality you wish you had that doesn't exist. Mindbody is still at the more expensive end for booking platforms. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

We use Mindbody as our booking platform and marketing CRM. Implementing Attentive has reduced our costs and simplified our processes. Because it’s all under Mindbody, we now have a two-way data sync and can leverage more of the AI insights.

It’s also been really helpful to work at a cross-regional level and spin up content and journeys across studios, which reduces duplication of work. At the same time, we can still create bespoke content and journeys at the individual studio level.

The journey workflows have allowed us to further customise our client onboarding, so our clients receive more targeted and relevant information. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

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Thank you for sharing your experience! We’re thrilled that Mindbody’s evolving platform has helped you simplify your tech stack and significantly reduce costs, and that Attentive’s onboarding and support resources have made implementation easier. We’ll be sure to share your kind words with Iris—we’re so glad her training, guidance, and troubleshooting have made such a positive impact.

Rachel .

Small-Business (50 or fewer emp.)

9/28/2026

"Exceeded Expectations: Smooth Onboarding and Better Features That Brought New Clients"

4.5/5

What do you like best about Mindbody?

The onboarding process has exceeded my expectations! The team, specifically Stephannie and Thaissa, have walked me through every aspect and really gone above and beyond to make sure things are set up and functioning as desired. I also really love the features and consumer end. They are much better than my previous software and I have had several new clients since launching. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

The one downside I have come across is the digital invoice. I have tried to use it several times without success and end up having to get payment over the phone. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

My previous software was not user-friendly on the consumer side. It was keeping clients away and I didn't even know it. With Mindbody, my old clients are happy and new clients are booking, with much less need for my involvement. I am able to set up very nuanced offers and memberships, special events, and promotions. And I haven't even turned on the automations and AI yet, super excited for how that will free up more time for me! Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

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Thank you for sharing your experience—we’re thrilled that onboarding exceeded your expectations and that Mindbody’s features have already helped you attract new clients! We’ll be sure to share your kind words with Stephannie and Thaissa for going above and beyond to support your launch. We’re sorry you’ve experienced difficulty with digital invoices and encourage you to contact our support team so we can troubleshoot the issue and help streamline your payment process.

See how Mindbody improved

Flex F.

Small-Business (50 or fewer emp.)

9/24/2026

"Effective Promotion and Helpful Support, Needs Better Review Flexibility"

5/5

What do you like best about Mindbody?

I like that Mindbody promotes my gym in their app, which helps target the right crowd, especially since there are multiple studios like yoga and Pilates around my area. This feature is beneficial, especially for promoting the idea of an all-women's gym, which aligns with my business. The transition from Clover to Mindbody was smooth thanks to the helpful customer service during setup. They were very supportive, answering any questions and assisting with changes in the app. This supportive customer service is something I really appreciate. Also, Mindbody helps in targeting users from nearby studios to explore my gym, which is a great way to bring in more members. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

What I don't like about Mindbody is that to leave a review, a user has to schedule a class, which doesn't work well for a non-class-based gym like mine. This means only members who schedule personal training sessions can leave a review, excluding many of my members. I feel that anyone with a membership should be able to leave a review, regardless of class attendance. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

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Thank you for sharing your experience—we’re thrilled that Mindbody has helped promote your women’s gym to nearby consumers and that our team made your transition from Clover smooth and supportive. We understand how the current review eligibility requirements can be limiting for a membership-based gym that doesn’t primarily offer classes. We appreciate your thoughtful suggestion and will share it with our product team as we continue improving the experience for different business models.

Allyson A.

wellness center manager

Small-Business (50 or fewer emp.)

9/22/2026

"Exceptional Backend Control and Support, Despite Complex Setup Setup"

4.5/5

What do you like best about Mindbody?

What I love most about Mindbody is how it gives us complete control behind the scenes without making things complicated for our clients. On the operations side, it handles all our recurring autopays, email follow-ups, and ClassPass integration completely on autopilot. Being able to use backend logic like "pricing relationships" is a huge win—it lets one membership cover yoga, Pilates, and strength seamlessly without cluttering up our class schedule. On top of that, setting up custom promo codes for events, assigning room capacities, and adjusting package expirations is super straightforward. Plus, having a dedicated Customer Success Manager to help us build out the backend correctly made getting ready for launch way easier. Ultimately, it gives us a clean, professional app for our clients while keeping our business side fully organized Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

The biggest pain point with Mindbody is just how overly complicated and finicky the backend can be. Getting simple pricing structures set up usually means digging through layers of hidden settings, and one wrong checkmark can trigger major head-scratchers—like a multi-week booking glitching out and charging for a single class instead of the whole package. Trying to keep similar classes priced differently often forces you to create entirely separate categories just to keep rates from clashing. On top of that, basic things like setting promo code durations or adjusting expiration dates feel way less intuitive than they should be, meaning you almost have to jump on a call with support to get it right. Throw in the waiting game for third-party API keys and the fact that 1-on-1 scheduling still needs manual follow-up, and it can feel like you're doing a lot of babysitting for a platform meant to automate your business. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

Mindbody solves the chaos of juggling multiple single-use tools by unifying billing, class scheduling, client communications, and third-party platforms into a single automated system. Instead of manually tracking drop-in expirations, sending payment receipts, or managing overbooked rooms, the platform handles these backend logistics automatically. Features like "pricing relationships" allow one membership to cover yoga, Pilates, and strength seamlessly without cluttering what clients see on the app schedule, while direct syncs with ClassPass and mobile checkout keep our reach wide. For us, this saves countless hours of administrative work, protects revenue through automated expiration policies and strict room capacity caps, and makes it simple to run targeted promo codes that turn open house visitors into long-term members. Review collected by and hosted on G2.com.

Nick D.

Small-Business (50 or fewer emp.)

9/19/2026

"Great Potential, but Too Complicated in Key Areas"

3/5

What do you like best about Mindbody?

The customer support. They’re responsive, helpful, and always make it easy to get issues resolved. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

Some of Mindbody’s product and design decisions raise a lot of questions for me. I’d recommend investing more in experienced product managers and product designers who think beyond the interface and understand the real business impact of what they’re building.

I’d also like to see the product and design teams engage with businesses more proactively, rather than relying on Support to surface customer problems. At times, it feels like certain features are built mainly to ship something, instead of to address a clearly validated business need or user problem.

There are definitely people at Mindbody who contribute a lot, but overall I think the product would benefit significantly from more direct customer research, stronger product and design reviews, and clearer accountability for what gets shipped. Some decisions that make it into production leave me wondering how they made it through the review process in the first place. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

After using Mindbody for about a year, the strongest part for me is that it covers the core operational needs of the business in one place.

The class booking system works well overall, around 8/10 for me. Payments are solid, probably around 6–7/10. Managing and adding instructors is one of the easiest parts of the platform, around 9–10/10.

Having bookings, payments, instructors, and the client database connected in one system is still the biggest value Mindbody provides for us. These are the features we rely on the most in our day-to-day operations. Review collected by and hosted on G2.com.

Prashant G.

Small-Business (50 or fewer emp.)

9/16/2026

"Great Mindbody Business App Experience with Smooth Scheduling"

4/5

What do you like best about Mindbody?

The Mindbody Business app is great, and the scheduling screen is good as well. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

The purchasing screens for clients need a lot of improvement. We want the experience to be seamless for the consumer, but once someone clicks into Mindbody using our link, it takes the guest to the Mindbody website, where it’s not very clear how to navigate. There are simply too many options on those screens, which makes the process confusing.

Reporting also needs a lot of help. Some reports allow CSV exports, while others allow Excel downloads, and there isn’t one consistent way to pull all the different reports we need. Analytics 2.0 is also very messy, with too much information presented at once.

This may partly be a user training issue, but we need more ways for support and tutorial staff from Mindbody to help us as a business set up the software for the best chance of success. Review collected by and hosted on G2.com.