--- title: Mindbody Reviews meta_title: 'Mindbody Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 523 reviews by the users' company size, role or industry to find out how Mindbody works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 523 scale: '5' date_modified: '2026-07-15' parent_category: name: Fitness url: https://www.g2.com/categories/fitness --- # Mindbody Reviews **Vendor:** Playlist **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 3.7/5.0 **Total Reviews:** 523 ## About Mindbody Get an all-in-one business management platform built for fitness, wellness, and beauty businesses. Everything you need to run and grow your business lives in one place. Just a smarter, simpler way to manage your business every day. Grow your clients: The Mindbody app connects you to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay. More visibility means more bookings and more revenue. Build a Branded app: Clients can download a branded app from the app stores to book & manage their memberships in a custom booking environment. This add-on service gives you the benefits of a custom app without the hassles or cost of custom development. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools, even on the go with the Mindbody Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every touchpoint. Use modern payments: Integrated payment processing is built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently. Stay connected with SmartDesk: Answering questions and increasing bookings, SmartDesk embraces an automation-first customer experience—all while your team is busy working with clients IRL. Make data-driven decisions: With our business reporting, you get metrics and analytics, giving you the power to make real-time adjustments. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best. ## Mindbody Pros & Cons **What users like:** - Users find Mindbody to be exceptionally **easy to use** , simplifying everything from reservations to marketing tools. (53 reviews) - Users appreciate the **exceptional customer support** of Mindbody, making complex issues easier to understand and resolve. (36 reviews) - Users appreciate the **intuitive interface and powerful organizational tools** of Mindbody, enhancing workflow and client engagement. (29 reviews) - Users appreciate the **intuitive and user-friendly interface** of Mindbody, enhancing organization and efficiency in their tasks. (21 reviews) - Users commend Mindbody's **exceptional customer service** , highlighting responsiveness and personalized support for unique business needs. (20 reviews) - Scheduling (19 reviews) - Helpful (17 reviews) - Users appreciate the **easy navigation of client profiles** , allowing for efficient management and organization of client information. (16 reviews) - Reporting (16 reviews) - Setup Ease (16 reviews) **What users dislike:** - Users find **poor usability** in Mindbody, noting updates disrupt workflows and key features are often hard to locate. (25 reviews) - Users find **missing features** in Mindbody, affecting usability and complicating essential tasks in their studio management. (23 reviews) - Users find Mindbody to be **more expensive** than other CRMs, making it difficult for small businesses to afford. (19 reviews) - Users often struggle with **feature limitations** , such as the inability to set unique parameters for classes and cumbersome processes. (19 reviews) - Users express disappointment in the **lack of features** , noting inefficiency and slow performance that hampers usability. (15 reviews) - Users face persistent **app issues** with Mindbody, experiencing crashes, bugs, and poor integration affecting their overall functionality. (14 reviews) - Limited Features (14 reviews) - Payment Issues (13 reviews) - Users often face **frequent software bugs** in Mindbody, complicating bookings and customer service, with limited tech support. (13 reviews) - Users report frequent **technical issues** with Mindbody, citing bugs, downtime, and unreliability that hinder their experience. (12 reviews) ## Mindbody Reviews ### 1. "appointments at a glance" **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Mindbody?** viewing the day's appointments at a glance **What do you dislike about Mindbody?** alerts, staff alerts, and notes cannot all be seen from the appointment screen. need to go into patient's account to see all of them. **What problems is Mindbody solving and how is that benefiting you?** keeping track of a busy schedule. ### 2. mindbody experience **Rating:** 4.0/5.0 stars **Reviewed by:** cyndi s. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Mindbody?** MindBody is a monster, but it does EVERYTHING! I set up classes and special events, keep track of attendance, automatic emails. Students can check into class, keep track of their schedule. and SO MUCH MORE! **What do you dislike about Mindbody?** The price is a little much. It is a little difficult to create parent/child relationships. **What problems is Mindbody solving and how is that benefiting you?** I have no idea. Sorry ### 3. Expensive price with bugs **Rating:** 1.5/5.0 stars **Reviewed by:** Dylan G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Mindbody?** Offers a wide range of features, accessible customer support, and a relatively clear interface. **What do you dislike about Mindbody?** Many critical features have bugs — for example, payroll calculations sometimes produce errors; in the referral system, clients receive a coupon via email but are unable to use it; and appointments can't be set up with half-hour billing, among other issues. **What problems is Mindbody solving and how is that benefiting you?** The previously raised issues have not been resolved — bugs in the referral system and others still persist. ### 4. Dependable Industry Leader. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Mindbody?** Extremely dependable, runs all aspects of my studio's business. full package of all one would need. **What do you dislike about Mindbody?** Cost. It would be nice to have a discount incentive for those who have been with the SF for many years. **What problems is Mindbody solving and how is that benefiting you?** Over the years, it has solved many issues an owner would need and integrated with the SW. It is not free, but one can get add-on services to run the full spectrum of business. ### 5. Convenient for Finding Healthy Spots, But Lacks Daily Use Appeal **Rating:** 2.5/5.0 stars **Reviewed by:** Sarah M. | Family Service Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Mindbody?** It’s convenient to see other health conscious locations **What do you dislike about Mindbody?** I don’t use it as much as I thought I would **What problems is Mindbody solving and how is that benefiting you?** Scheduling and communication ### 6. Lackluster experience, genuine review **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Mindbody?** There's not much to like as it is not efficient in any capacity. It's aesthetically pleasing I suppose, lots of features? **What do you dislike about Mindbody?** A big thing about it is the lag. There seems to be huge latency issues between clicking anything and getting the buttons to actually work. Half the time you spend waiting for it to load, while the other half is accompanied by a lack thereof real use. It's features seem plentiful but a lot of them don't have any worth as an option. The menus almost feel like a magical endless bag of holding, where you can pull a bag out of a bag, out of a bag, out of a bag etc, just to get to one real function. I almost find myself writing this review with genuine disdain for the website. It's coded so poorly that I don't understand how it actually works sometimes. It also freezes quite frequently. Would not recommend to others. **What problems is Mindbody solving and how is that benefiting you?** You can make transactions at a snail's pace. It's benefitting us because we absolutely *have* to use it. So far we have no alternatives so that's that, no way around it. If I didn't have to, I wouldn't. ### 7. Effortless Appointment Viewing Makes Scheduling a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Mindbody?** How easy it is to look at appointments and scheduling **What do you dislike about Mindbody?** Too complicated in some parts too many buttons **What problems is Mindbody solving and how is that benefiting you?** Helping schedule my swimming lessons ### 8. room for improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Mindbody?** How clear the purchase history and account details are phone customer service **What do you dislike about Mindbody?** Not being able to discount packages by dollar amount Some of the reporting -- the way package or membership sales look Why do old revenue categories not go away Being able to take partial payments for those on a tight budget (payment plan) **What problems is Mindbody solving and how is that benefiting you?** keeping track of package visits, helps to know exactly what each client has remaining very clearly. ### 9. Great Booking Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Mindbody?** I love the ease of using the platform and the fact that I have everything in one place. The most recent feature -- contactless payments-- has been a game changer for our business. We are able to charge students who come into our studio using the business app from our phones. I also love that there is a marketing feature I can take advantage of to send out communications to our members, without having to pay for a separate service. Mindbody customer service has been excellent -- every time, I have an issue, they are quick to solve it for me and I don't have to wait on hold to reach an agent. **What do you dislike about Mindbody?** Mindbody takes a lot of fees for new clients that sign up using the platform. On top of merchant credit card fees and the monthly subscription fee, it really reduces my margins. **What problems is Mindbody solving and how is that benefiting you?** It is allowing students to sign up for my business as well as buy membership packages. Some clients also discover my business, through the platform itself. I also use Mindbody for marketing purposes -- I can send out emails regarding studio events and news to keep clients engaged and informed. ### 10. There's nothing like Mindbody **Rating:** 4.5/5.0 stars **Reviewed by:** Shayna S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Mindbody?** The functionality is like none other. Everything you need is in one place. From analytics to email marketing, you can do it all from one platform. **What do you dislike about Mindbody?** The price. As a small business owner, it can be hard to keep up with the increase in pricing. If I were just starting out, I would probably choose a cheaper platform until I could build up the business to afford Mindbody. **What problems is Mindbody solving and how is that benefiting you?** It has everything in one platform, so I don't have to use multiple programs to run my business. I use to use an email platform separate from MB and now use Mindbody's marketing suite, which is so much easier to use. It's the industry standard. ### 11. Widely Used, But Double Bookings Are a Hassle **Rating:** 2.5/5.0 stars **Reviewed by:** Peak C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Mindbody?** It's a famous, strong brand, used worldwide. **What do you dislike about Mindbody?** 1. We get double bookings in our schedules all the time. 2. No online payments for my country **What problems is Mindbody solving and how is that benefiting you?** Scheduling ### 12. Mindbody provides insight to your business. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Mindbody?** Increased analytics dashboard to improve business efficiency. **What do you dislike about Mindbody?** Mindbody still does not integrate with Quickbooks. **Recommendations to others considering Mindbody:** I recommend Mindbody for fitness facility management. However, make sure you are aware of what software it integrates with. **What problems is Mindbody solving and how is that benefiting you?** Solving scheduling nuances. The benefits of reporting have given us insight into the business. ### 13. Not much help to advertise new businesses without paying extra.. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Mindbody?** Scheduling is easy but to make changes takes more than 24hrs to show up **What do you dislike about Mindbody?** For a small business is pricey and not helpful getting new cleints without having to pay more than the membership **What problems is Mindbody solving and how is that benefiting you?** Scheduling online is easy ### 14. Client services are always friendly and do their best to help. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Mindbody?** Customer Service Staff is always friendly and do their best to help. **What do you dislike about Mindbody?** Pop-ups come up repeatedly and on numerous occasions. Once is enough. **What problems is Mindbody solving and how is that benefiting you?** Able to solve back end issues with 8 different sites. ### 15. Mindbody is an efficient booking software. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Mindbody?** Mindbody is fast and efficient. It is easy to navigate and save information. **What do you dislike about Mindbody?** The customizability of Mindbody is lacking. It also causes appointment confirmation issues (user error mostly) when clients do not actually confirm the appointment they are about to book online. There must be a UI issue that does not clearly communicate that there is one more button to press before your appointment is booked. **What problems is Mindbody solving and how is that benefiting you?** I like that the mindbody app is omproving- especially w/ charting. ### 16. Mindbody customer **Rating:** 5.0/5.0 stars **Reviewed by:** donna h. | Customer Service/Movement Studio Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Mindbody?** the help AI is fabulous. I have used them since 2007 and always great customer service. It is a build your own capability. **What do you dislike about Mindbody?** has some difficulty navigating so many features **What problems is Mindbody solving and how is that benefiting you?** Help all sub contractors and employees keep track of their appointments. ### 17. Great step by step help **Rating:** 5.0/5.0 stars **Reviewed by:** JoAnn L. | Owner and yoga instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Mindbody?** I like that the staff members really check for understanding **What do you dislike about Mindbody?** At this time I cannot think of anything that I dislike **What problems is Mindbody solving and how is that benefiting you?** Automation for reaching out to clients ### 18. Upgrade promo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Mindbody?** how helpful they are when calling. The are good at responding when in a crisis. **What do you dislike about Mindbody?** I wish there was not such a big jump in pricing between products. **What problems is Mindbody solving and how is that benefiting you?** How to manage schedules and payroll. ### 19. Effective CSM with good support when needed. Everything is expensive these days **Rating:** 3.5/5.0 stars **Reviewed by:** kari b. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Mindbody?** Its well known and provides added visibility and ease of use without additional logins for those already familiar. **What do you dislike about Mindbody?** nothing, everything works smooth most of the time. cost is the only downside and credit card processing fees. **What problems is Mindbody solving and how is that benefiting you?** booking, pay. time ### 20. The system is very customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Mindbody?** I like that Mindbody has a lot of customization and some of the reports have been very helpful to us. **What do you dislike about Mindbody?** I feel like we have to REALLY customize to make it fit our business and there's still some kinks to be worked out. Part of the system may work for a time but then at some point, it begins to glitch and we have to rework how we check people in. **What problems is Mindbody solving and how is that benefiting you?** We upgraded for a bit to have a personal Mindbody rep and that's been big! They're helping us start fresh to make the system more efficient and create a smoother onboarding process. Mindbody makes it really easy to submit deposits based on the sales report. ### 21. Great product and dare I say...the best out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | Minister of Recreation, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Mindbody?** Mindbody has been perfect for us and I can't say enough great things about it. It has allowed our gym to run effectively and smoothly. **What do you dislike about Mindbody?** There is really nothin that I dislike about it. It is a great product. **What problems is Mindbody solving and how is that benefiting you?** The main problem that it is solving is what system can we use that meets all of the needs of our facility. This is it. It effectively does all that we need including our primary POS for the facility. ### 22. Great features, amazing new updates and handy support **Rating:** 4.5/5.0 stars **Reviewed by:** RD1 F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Mindbody?** Organization of the features displayed to employees and members. **What do you dislike about Mindbody?** Lately has been lacking on the support to Business p **What problems is Mindbody solving and how is that benefiting you?** Trying a new feature to get more client retention ### 23. It has been average. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Mindbody?** All the resources it offers ion one place. Booking and checking out appointments are easy to use. The customer support has been very good. **What do you dislike about Mindbody?** I do not like the price increases or the huge price difference for the branded app. **What problems is Mindbody solving and how is that benefiting you?** Mind body is solving the ease of check out and setting up bookings for our clients and members. ### 24. Truly helps support scheduling and payment processes for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Amy B. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Mindbody?** Fairly user friendly - I can find the tools I'm looking for quickly. Screens are intuitive. **What do you dislike about Mindbody?** The tool has a lot of tools which is great but sometimes you have to dig to find the setting or report that you need. **What problems is Mindbody solving and how is that benefiting you?** The scheduling piece is very important and the reports for inventory, time sheets, member management, payment process are all helpful - its the only tool we use for those pieces. ### 25. Satisfactory Experience Combined with Good Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Alexandria I. | Membership Services Manager/Dance Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Mindbody?** MindBody features many things that can help a business. The best part, for us, is the ability to do everything in one place from membership sales, product sales, billing, and documentation. **What do you dislike about Mindbody?** MindBody can be glitchy at times and it would be nice to have a streamline way of contacting leads/members/guests more easily. **What problems is Mindbody solving and how is that benefiting you?** Right now, there are no problems that MIndBody is assisting with. ### 26. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Liza H. | Yoga Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Mindbody?** Mind body is a great way to check in to see how many students are registered for my classes and check to make sure subs are assigned correctly. **What do you dislike about Mindbody?** At times I've had trouble logging in on my phone. **What problems is Mindbody solving and how is that benefiting you?** Helpful to see how many students have signed up. ### 27. New updates **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Mindbody?** We are so thankful for the new updates to payment methods! Tap to pay with a variety of devices (including our instructors) will be a great feature for us to add in. **What do you dislike about Mindbody?** Nothing at this time. We have found everything to be working. **What problems is Mindbody solving and how is that benefiting you?** We are able to run all studio operations through Mindbody. We have several sites including teachers that go to various sites and the mobile ability is great to allow them to clock in and take attendance for classes. ### 28. Mindbody is a terrible choice for martial arts businesses. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2024 **What do you like best about Mindbody?** The help desk employees are often kind and patient even when they don't know much about the software. **What do you dislike about Mindbody?** I signed up with Mindbody several years ago for my martial arts business, mainly because they promised a functional belt tracking module. Unfortunately, that feature never worked properly. When they attempted to replace it with a progress tracking system, it only made things worse. Both modules were full of programming errors and consistently failed to perform as advertised. Despite spending countless hours of my time, my staff's efforts, and thousands of dollars, nothing was ever resolved. Mindbody repeatedly assured me that they would fix the issues, but those promises were never fulfilled. Ultimately, I had to find an alternative to manage student progress effectively. They string you along, making you believe they will solve the problems, but they never do—while continuing to bill you. In my opinion, it’s a dishonest company that sells you the dream without delivering on the work. Now, after years of frustration, Mindbody refuses to acknowledge the issues or let me cancel my contract. Instead, they have become increasingly aggressive in preventing me from terminating the service. Their support team is highly skilled at handling objections, making it appear as though they are actively trying to resolve the bugs, but there seems to be no real intention to fix the problems. After nearly five years of waiting for critical bugs to be addressed—bugs that have a significant impact on my business—I am left with nothing but frustration. They now focus on enforcing the terms of our contract despite their failure to deliver on their promises. My experience with Mindbody has been incredibly disappointing, and I strongly advise caution to anyone considering their software. **What problems is Mindbody solving and how is that benefiting you?** They have not solved my issues, particularly with regards to progress tracking and belt tracking. They have put these things on the backburners for years and continue to charge for these services. In addition to that: -they increased their fees -they moved to a more expensive payment processor in Canada -You cannot batch process membership confirmations/purchases without using their payment processor -they moved their help desk overseas and I literally was teaching them about their own software for more than one occasion -The customer service reps are completely tuned out to the technical issues of the program. Totally disconnected. -They need to start over from a technical standpoint as they have been repairing bugs with poor technological "responses" for years. They don't want to invest in an overhaul of the program so it is littered with issues. ### 29. POS system with a lot of features and customability **Rating:** 5.0/5.0 stars **Reviewed by:** Tuyen V. | Director, Financial Planning and Analysis, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Mindbody?** Mindbody handles the memberships/scheduling very easily and I like how I can see a lot of client info, including purchase history. **What do you dislike about Mindbody?** Random downtime (sometimes for hours). I wish it had less bugs and was more reliable. **What problems is Mindbody solving and how is that benefiting you?** It allows me to set up memberships and bookings. ### 30. Longtime User of unchanged software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Mindbody?** The database of clients is easy to navigate Sign in and organization is relatively clean **What do you dislike about Mindbody?** Lack of updates over the years make the POS and general UI pretty ugly and outdated **What problems is Mindbody solving and how is that benefiting you?** With a constantly shifting clientele, it’s nice that I can recall and reactivate old students who haven’t been back for years. Sign up is easy and fast and we never fall behind from class to class. ### 31. Great platform for managing schedules and tracking client sessions **Rating:** 4.5/5.0 stars **Reviewed by:** Gavin M. | Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Mindbody?** Mindbody is very simple to use. It is a great platform for managing your schedule and tracking client sessions. The app is very userfriendly as well, so you always have access to your schedule on the go. I use it on a daily basis and it is very easy to implement for new users. **What do you dislike about Mindbody?** The website and app have some different features when it comes to blocking off time on your schedule. **What problems is Mindbody solving and how is that benefiting you?** It allows me to schedule my clients, check out their sessions after they are completed, late cancel any sessions, track purchases, track sessions remaining under package, and save contact information and payment information. ### 32. Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Mindbody?** user friendly, great customer service experience **What do you dislike about Mindbody?** sometimes glitches occur and can be frustrating **What problems is Mindbody solving and how is that benefiting you?** allowing staff to see customer contact info ### 33. Passable **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Mindbody?** I like it is easy to find client info and that everything is present in their profile. **What do you dislike about Mindbody?** Sometimes the UI is too much and there are too many clicks to get to a desired location. **What problems is Mindbody solving and how is that benefiting you?** It consolidates the gym info and allows for billing and management in one place. ### 34. Good functionality but expensive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Mindbody?** The overall functionality where you can schedule sessions and bill members in same app. **What do you dislike about Mindbody?** Cost and merchant services fees, take way to much money from our merchant processing for doing nothing. **What problems is Mindbody solving and how is that benefiting you?** They let members schedule their own sessions. ### 35. Not bad **Rating:** 4.0/5.0 stars **Reviewed by:** Caulen L. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Mindbody?** Lots of functionality. Seems good enough for us to be using it the last ten years **What do you dislike about Mindbody?** Support can be bad with non English speaking personnel **What problems is Mindbody solving and how is that benefiting you?** Customer relationship management ### 36. Great product found it usefull **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Mindbody?** Frederick is a really great online marketing tool that connects with my customer database, making it super easy to reach out to my clients through email and phone. I use it mostly to ask for feedback and send special offers, and since I been using Frederick, I’ve noticed that my customers engage more with my business. It’s really helped to increase my business and the profits too. The tool is easy to use and it’s now a essential part of my marketing strategy. I highly recommend anyone to use it, it really does make a difference! **What do you dislike about Mindbody?** One thing I don’t like about Frederick is that it can sometimes feel a bit limited in customization. I wish there was more options to personalize emails or messages. Also, the interface can be a little confusing at times, specially for beginners. **What problems is Mindbody solving and how is that benefiting you?** Frederick is helping me by making it easier to stay in touch with my customers. It automates sending emails and messages, so I don't have to do it all manually. This saves me a lot of time and helps me reach more people. It also helps me get feedback from customers, which lets me improve my services. Overall, it’s helping me grow my business and keep customers happy without too much extra work. ### 37. I enjoy using the transaction reports for my bookkeeping **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2025 **What do you like best about Mindbody?** Transaction reports Sales reports Membership reports **What do you dislike about Mindbody?** There is no direct integration to Quickbooks **What problems is Mindbody solving and how is that benefiting you?** Class/workshop scheduling and membership management ### 38. Annoying but fine **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Mindbody?** easy to check out customers, mostly easy to navigate **What do you dislike about Mindbody?** clock in and out is always weird, saying you have been clocked out at inaccurate times **What problems is Mindbody solving and how is that benefiting you?** being able to have everything in one place ### 39. This company makes sales promises that are never delivered on. **Rating:** 0.0/5.0 stars **Reviewed by:** Alex J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Mindbody?** After years of pain, the moment that we successfully migrated to another platform and said goodbye. **What do you dislike about Mindbody?** This company makes sales promises that are never delivered on. In three years of using this software every day it was buggy and unreliable. Support is non-existant. Its is difficult for your clients use. It has features you will never use, and is missing the features you want. An awful experience that nearly killed my business in its inception phase. I'm sure all the positive reviews are paid or unethically incentivised. **What problems is Mindbody solving and how is that benefiting you?** Processing memberships and class bookings **Official Response from Mindbody Online:** > We're sorry to hear about your experience. We strive to deliver on our promises and provide reliable support. We appreciate your feedback and will use it to improve our services. ### 40. Service based business right hand Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Mindbody?** Mindbody is one of the easiest and effective systems I've learned and used for the last 2 years. I loved how simple it was to navigate, train, and operate. If you have a service-based business, this operating system is what you need. **What do you dislike about Mindbody?** There was really nothing I disliked about it. **What problems is Mindbody solving and how is that benefiting you?** Keeping accounts updated which helps us with the followup process. ### 41. Great brand representation and website layout **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Mindbody?** the options available on the app involving the ease of use as well as the brand representation **What do you dislike about Mindbody?** customer service isnt always the best at responding and fixing your problems **What problems is Mindbody solving and how is that benefiting you?** helping me organize and coordinate my personal training freelance business ### 42. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt B. | Studio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Mindbody?** Quick response to resolve issues on the first try **What do you dislike about Mindbody?** There is a lot to learn, there are so many features **What problems is Mindbody solving and how is that benefiting you?** It collects payments and allows people to sign up, no front desk!! ### 43. The absolute worst customer service and negligence. **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Mindbody?** Nothing, stay away. You will be severely disappointed. **What do you dislike about Mindbody?** I have been with Mindbody for over 10 years. At first they were a great solution for my gym. Over the past 2 years they have gotten progressively worse. Their customer service is a joke ans non existent. Their payment processing company that they force you to use continues to randomly take chargebacks out, even when not requested by clients. They recently took $1600 out of my account for a chargeback, and the customer didn't request it and even fought with me against the charges. They called their bank, mindbody and the payment processor, and essentially was told "too bad". $800 of the $1600 was returned to my client (who then paid me back), and then took another $800, but it was never paid back to the customer. So basically they just took money out for their own benefit. And good luck getting Mindbody to respond or even care about your problems. Previous problems have taken over 2 weeks to resolve, which included over 10 phone calls and countless emails that are NEVER responded to. For the love of God and your business, never use Mindbody. We are in the process of switching, which is a nightmare in itself. **What problems is Mindbody solving and how is that benefiting you?** They solve no problems, and just send you surveys to try and show they care. This is smoke and mirrors. When you try to schedule a call with them to discuss problems, you can't make an appointment for at least 7-10 days. Stay away and find a company who cares. ### 44. Mindbody **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Mindbody?** Mindbody has allowed for easy access to the classes I want to sign in for. Saving a spot to ensure you get to go to the class times that fit best in your schedule. **What do you dislike about Mindbody?** On the odd occasion Mindbody will have an error message when trying to book a class and I end up having to shut down the app and log back in, in order for the error message to go away. **What problems is Mindbody solving and how is that benefiting you?** Mindbody allows me to easily book in to the class times that work best in my schedule, guaranteeing me a spot. In the past we wouldn't know if there was room in the class until we showed up. ### 45. It does the job, but has lots of room for improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Mindbody?** It's relatively easy for our clients to use for class bookings and purchasing packages/contracts. As a multi-location business, their recent update to allow toggling between sites has been wonderful! Best upgrade in ages. **What do you dislike about Mindbody?** Lots of room for growth in all the reporting functions. The MindBody software itself is a outdated, and there seems to be hesitancy within the organization to make any advancements or meaningful improvements. **What problems is Mindbody solving and how is that benefiting you?** It allows us to give our clients a one-stop shop to book classes and purchase packages/contracts. It also integrates with our CRM software, which allows us to stay connected with our client base. Overall, we can do most everything we want to do, but it's not always a seemless process to get the data or to achieve our end goal. We have a great relationship with our strategic account reps. ### 46. This system in not very intuitive towards the user **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Mindbody?** I do like that there is a capability to keep all the information in one place for students. **What do you dislike about Mindbody?** I dislike how confusing it is to use. The costumer service hasn't always been very helpful either. **What problems is Mindbody solving and how is that benefiting you?** It's the company that our Franchise is currently contracted with for CRM. **Official Response from John Walsh:** > Thank you for sharing your feedback with us. We're sorry to hear that you've found Mindbody to be confusing to use. We strive to provide a user-friendly experience, so we appreciate your input on areas where we can improve. We value your business and want to ensure you have a positive experience. Please let us know if there are specific features or functions you're having trouble with, and we'll do our best to assist you. Your satisfaction is important to us, and we're here to help. ### 47. Fitness Excellence: Mindbody.com **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad A. | Faculty Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Mindbody?** The services they provide, like the deals 7 days Intro Pass **What do you dislike about Mindbody?** the downside i have observed is the low response rate **What problems is Mindbody solving and how is that benefiting you?** The management system and the support ### 48. Not Intuitive but gets the Job Done **Rating:** 2.5/5.0 stars **Reviewed by:** Rebecca F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Mindbody?** There are a variety of utilities of Mindbody that can assist in operations to run an entire business. **What do you dislike about Mindbody?** The app is not intuitive so it requires a lot of extra training to understand how to reach its full potential. **What problems is Mindbody solving and how is that benefiting you?** Keeping all records in one central location. ### 49. Worst studio management product around **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2023 **What do you like best about Mindbody?** It worked after convoluted and badly configured separate products **What do you dislike about Mindbody?** Way too expensive. Horrible UI. Way too complicated to do day-to-day activities. **What problems is Mindbody solving and how is that benefiting you?** It would have to be the worst product to try and do what you think would be simple tasks. Looks like 5 products not integrated correctly. As a new studio owner, this product almost ruined our business. AVOID AT ALL COSTS. ### 50. Unfriendly user interface and features that you don't use but pay for them **Rating:** 1.5/5.0 stars **Reviewed by:** Joe T. | Owner martial art school, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Mindbody?** A lot of features and flexibility if you business is big enough. Marketing and reporting tools are good. **What do you dislike about Mindbody?** It's too much for small/medium gym. You pay the same price but use only 10% percent of the features. Very complex menu, user interface. Manuals are also not easy to understand. **What problems is Mindbody solving and how is that benefiting you?** Managing client, payments, schedule, good report system. It also has a lot of customization you can do, but not easy to find them. Everything can be easily downloaded. ## Mindbody Discussions - [What will the future of Mindbody look like? What upgrades will the system undergo in 2020.](https://www.g2.com/discussions/what-will-the-future-of-mindbody-look-like-what-upgrades-will-the-system-undergo-in-2020) - 2 comments, 1 upvote - [How much does it cost to use Mindbody?](https://www.g2.com/discussions/how-much-does-it-cost-to-use-mindbody) - 1 comment - [View Mindbody pricing details and edition comparison](https://www.g2.com/products/mindbody/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+11%3A34%3A07+-0500&secure%5Bsession_id%5D=f91053d7-b7bb-4460-adab-4ec135c2088c&secure%5Btoken%5D=745650fcebc1ba65b8e2576c79ac1f682f334e9d154b19aa3ed006928d9f7257&format=llm_user) ## Mindbody Integrations - [ABC Trainerize](https://www.g2.com/products/abc-trainerize/reviews) - [ClassPass Corporate Wellness](https://www.g2.com/products/classpass-corporate-wellness/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Flexbooks](https://www.g2.com/products/flexbooks/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Perkville](https://www.g2.com/products/perkville/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Sigma](https://www.g2.com/products/sigma-computing-sigma/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Mindbody Features **Business Administration** - Website Builder - Marketing Tools - Payment Gateway - Messaging - E-Signature **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Training Tools** - Workout Planning - Goal Tracking - Scheduling - Nutrition Tools **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Class Management** - Self-Service Portals - Scheduling - Communications **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Personalization** - Branding - Links **Client Manangement** - Personalization - Mobile App - Student Profiles **Agentic AI - Personal Training** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top Mindbody Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [WellnessLiving](https://www.g2.com/products/wellnessliving/reviews) - 4.5/5.0 (195 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.6/5.0 (401 reviews)