Microsoft Teams

By Microsoft

4.4/5(19,391)
4.4 out of 5 stars

How would you rate your experience with Microsoft Teams?

Microsoft Teams Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Microsoft Teams very easy to use, enhancing daily communication and collaboration across different platforms effortlessly. (969 mentions)
Users find team collaboration seamless with Microsoft Teams, integrating meetings, chats, and file sharing efficiently. (896 mentions)
Users find Microsoft Teams to be a superb tool for communication, enhancing collaboration through integrated features and organization. (677 mentions)
Users value the easy file sharing in Microsoft Teams, enhancing collaboration and streamlining communication across teams. (591 mentions)
Users value the easy communication features of Microsoft Teams, enhancing collaboration and availability awareness among team members. (584 mentions)
Users often experience slow loading with Microsoft Teams, especially when using multiple applications or during video meetings. (418 mentions)
Users experience performance issues with Teams, including high resource consumption and difficulties in low-bandwidth situations. (299 mentions)
Users report the user interface can be overwhelming and slow, complicating their navigation and experience during usage. (261 mentions)
Users often face connectivity issues with Microsoft Teams, particularly during low-bandwidth situations disrupting their experience. (224 mentions)
Users experience performance delays with Microsoft Teams, leading to frustration, particularly on older machines and low-bandwidth connections. (181 mentions)

5 Pros or Advantages of Microsoft Teams

5 Cons or Disadvantages of Microsoft Teams

Microsoft Teams Reviews (19,391)

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Microsoft Teams Reviews (19,391)

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4.4
19,391 reviews
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Verified User in Human Resources
AH
Verified User in Human Resources
Small-Business (50 or fewer emp.)
"Easy Document Sharing and Smooth Approval Links for Payments"
5/5
What do you like best about Microsoft Teams?

I can easily share any documents here. Also can requisition any order or submission for payment on approval link. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

Nothing has to share. I like all the part. Review collected by and hosted on G2.com.

Jesiely M.
JM
Jesiely M.
Technical Consultant
Mid-Market (51-1000 emp.)
"Strong Remote Meetings and Easy Screen Sharing"
5/5
What do you like best about Microsoft Teams?

I’m able to stay in communication with my colleagues. Since we work remotely, it can be a bit difficult to keep in constant contact when we’re only using email. Being able to hold meetings with a strong connection and a great interface makes a big difference. I can also share my screen easily when I need to. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

The interface could be better. It’s challenging to figure out how to change certain features, and you often have to dig around to find the right options. That takes extra time—time you could be using to focus on your tasks instead. Review collected by and hosted on G2.com.

Bhavesh P.
BP
Bhavesh P.
Product manger
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Microsoft Teams: Seamless Microsoft 365 Integration"
4.5/5
What do you like best about Microsoft Teams?

Microsoft 365 Integration: A seamless connection with Outlook, Word, and Excel that makes file sharing easy. Organization: Well-structured chat channels that improve communication and keep conversations clear. Video Conferencing: Smooth video calls that help keep the whole team connected. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

High RAM usage: The desktop app feels resource-heavy and can impact performance during calls. Cluttered interface: Navigating between chats, teams, channels, and apps can be overwhelming at times. Complex notifications: Managing alerts across so many channels is often difficult, and it’s easy for important messages to slip through. Review collected by and hosted on G2.com.

Annarita D.
AD
Annarita D.
Marketing Director
Mid-Market (51-1000 emp.)
"Bringing Work Together: A Practical Review of Microsoft Teams"
5/5
What do you like best about Microsoft Teams?

What I like best is that it feels like an all-in-one workspace: chat, video meetings, file sharing, and collaboration all live in one place, which cuts down on constant context switching. The Microsoft 365 integration is also very strong. It connects smoothly with Word, Excel, PowerPoint, and SharePoint, so I can edit and share documents without having to leave the app.

On the meetings side, it offers a solid set of features for remote and hybrid work, including scheduling, screen sharing, recording, live captions, and breakout rooms. I also like the team-based structure—channels help keep conversations organized by project or topic, rather than everything getting lost in one messy feed. Finally, the cross-device support is reliable; it works consistently on desktop, web, and mobile, so I can stay connected wherever I am. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

What people tend to dislike:

Heavy and resource-intensive. It can feel slow, especially on older computers, and startup time and memory usage are common complaints.

Notification overload. With chats, channels, meetings, and @mentions all competing for attention, it’s easy to feel overwhelmed or to miss important updates unless you fine-tune the settings.

Clunky user experience in places. Some workflows—like switching between tenants, finding older messages, or managing files—aren’t always intuitive.

File handling confusion. Because it’s tied to SharePoint and OneDrive, users can struggle to understand where files are stored and how permissions work.

Channel sprawl and organization issues. In larger organizations, teams can get messy quickly, and it becomes harder to know where conversations belong.

Meeting fatigue and friction. It’s very easy to schedule and join meetings, which is helpful, but it can also lead to too many meetings and constant interruptions. Review collected by and hosted on G2.com.

Jacqueline S.
JS
Jacqueline S.
RSA
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Teams Makes Collaboration and Video Calls Effortless/Wonderful"
5/5
What do you like best about Microsoft Teams?

I like that it makes it very easy to use, for co-workers and questions, along with video calls, messaging people is at ease. intergrations superb.

Everything in one place

Chat, calls, meetings, and files are all together—no jumping between apps.

Easy communication

Quick messages or group chats make it faster than email and cut down on long email chains.

Great for teamwork

You can share and work on the same document at the same time without confusion over versions.

Simple meetings

Video calls, screen sharing, and meeting notes are all built in, so it’s easy to stay organized before, during, and after meetings.

Stay connected anywhere

Works on your phone or computer, so you can check messages or files whether you’re in the office or on the go. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

I can't say anything i dislike about Teams, everything works as it should. Review collected by and hosted on G2.com.

Elizabeth E.
EE
Elizabeth E.
Material Handler
Pharmaceuticals
Mid-Market (51-1000 emp.)
"User-Friendly Way to Message, Meet, and Share Files with Colleagues"
4/5
What do you like best about Microsoft Teams?

It’s very useful. I use it at work to contact colleagues, and I like how easy it is to send messages. It shows me who’s online and when my message has been read. I’ve occasionally joined meetings on there for training, and it seems to run smoothly.

The layout of Teams is user-friendly, and I frequently attach files, which I find simple to do. You can also set an out-of-office message to avoid being contacted, which is especially helpful when I’m not there.

It was pretty straightforward to set up, too. I can’t really comment on whether it’s worth the money since my company takes care of that, but I think it’s a great piece of software for connecting and getting in touch with colleagues efficiently. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

Sometimes it takes awhile on occasion to sign me in but not very often i experience this Review collected by and hosted on G2.com.

alka m.
AM
alka m.
Sales And Marketing Specialist
Insurance
Enterprise (> 1000 emp.)
"Essential for Cross Department Coordination and Long Term Project Archiving"
4.5/5
What do you like best about Microsoft Teams?

What I like most about Microsoft Teams is that it gives our teams a single place to manage ongoing discussions, meetings, and project-related information. We use dedicated channels for different departments and initiatives, which makes it easier to keep conversations, shared documents, meeting recordings, and updates organized instead of searching across multiple tools. The meeting functionality has also been particularly valuable in day to day operations. Screen sharing, meeting recordings and collaborative document editing make it easier for teams to review updates, discuss issues, and track action items. When someone is unable to attend a meeting, they can review the recording and conversation history later, which helps maintain continuity without requiring separate follow up sessions. Another benefit is the ability to keep project information available over time. Teams provides a useful record of previous discussions, shared resources and decisions, making it easier for employees to reference information, onboard new team members, and stay informed about ongoing work. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

One challenge we have experienced with Microsoft Teams is keeping workspaces organized as usage grows across multiple departments and projects. Over time, channels, files, meeting recordings and shared documents can accumulate quickly making it important to regularly review and maintain content to avoid confusion. We have also found that locating older resources is not always as straightforward as it could be. For example finding a specific recording, document or discussion from a previous project sometimes requires checking multiple locations depending on how the content was originally shared or stored. While the integration with other Microsoft services is valuable it can occasionally create extra steps when managing information across different workspaces. Overall Microsoft Teams has been effective for collaboration and project coordination but improvements to content organization, information discovery and workspace management would make the platform even easier to use as teams and projects continue to expand. Review collected by and hosted on G2.com.

CG
cheena g.
CSA
Enterprise (> 1000 emp.)
"Microsoft Teams Keeps Chats and Meetings Organized in One Place"
4.5/5
What do you like best about Microsoft Teams?

I like how Microsoft Teams keeps meetings, chats, and work communication organized in one platform. The onboarding process was easy for me, and once I learned the basic controls, I was able to use it confidently for my daily work. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

I would like Microsoft Teams to provide a clearer edit history for messages that have already been sent. This would allow agents to correct mistakes while keeping the original changes visible, instead of sending another message just to clarify the error. Review collected by and hosted on G2.com.

Ge now el C.
GC
Ge now el C.
Regional Senior Cloud Executive Information Technology Administrator
Mid-Market (51-1000 emp.)
"Integrated Collaboration with Powerful Meetings, Webinars, and Extensibility"
4/5
What do you like best about Microsoft Teams?

Integrated collaboration, video meetings and webinars, and extensibility. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

Performance and memory usage are concerns for me. I also get too many notifications, which can be distracting. Navigation feels overly complex at times, and I’ve noticed inconsistencies with the search feature that make it harder to find what I’m looking for. Review collected by and hosted on G2.com.

CT
CIS Marketing T.
CIS Marketing Team
Mid-Market (51-1000 emp.)
"Powerful Microsoft 365 Hub, but Notifications, Search, and Onboarding Need Work"
3.5/5
What do you like best about Microsoft Teams?

The integration with the Microsoft 365 ecosystem is by far the strongest point. Everything connects — OneDrive files, SharePoint documents, Outlook calendar, Planner tasks — all accessible without leaving Teams. It eliminates the need to constantly switch between apps, which makes a real difference in daily productivity. (Integrations)

The UI is clean and well-organized. Channels, chats, and meetings each have their own section, and pinning important chats or channels keeps things accessible. The search function works well for finding past messages, files, or even specific keywords in conversations. (UI/UX)

Performance-wise, video calls and screen sharing are stable, even with multiple participants. I rarely experience lag or dropped calls, and it handles large file sharing without issues. The mobile app mirrors the desktop experience well, which is helpful when I'm away from my workstation. (Performance)

The AI features with Copilot are genuinely useful — meeting recaps, message summaries in busy channels, and suggested replies save time, especially after missing a meeting or catching up on a long thread. (AI/Intelligence)

For a tool that's already included in most Microsoft 365 business plans, the ROI is hard to beat. You're essentially getting a full communication, collaboration, and meeting platform at no extra cost if your organization already uses Microsoft 365. (Pricing/ROI)

Finally, the support is usually pretty smooth. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

Notifications are hard to manage. When you're active in multiple channels and group chats, the default notification setup floods you with alerts. You can customize them per channel, but it takes time to configure, and there's no simple "priority only" mode that actually works well out of the box. (UI/UX)

It can be resource-heavy. Teams running alongside Outlook, Edge, and other Microsoft 365 apps noticeably slows down performance, especially on mid-range machines. It's gotten better over the years, but it still consumes more RAM than you'd expect for a communication tool. (Performance)

The learning curve for new users is real. The difference between a Team, a Channel, a Group Chat, and a regular Chat isn't obvious at first. There's no built-in onboarding walkthrough — you're left figuring it out yourself or watching external tutorials. For someone just starting out, it can feel overwhelming. (Support/Onboarding)

The search function, while decent, isn't always reliable. Finding a specific message from weeks ago can require multiple keyword attempts, and filters don't always narrow results the way you'd expect. (UI/UX)

Some integrations feel half-baked. For example, Planner inside Teams works, but it's not as smooth or full-featured as using Planner on its own. Same with the Wiki/Notes — it was recently replaced by OneNote, but the transition felt abrupt and not well communicated. (Integrations) Review collected by and hosted on G2.com.

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Microsoft Teams
4.4/5(19,391)