mHelpDesk Features

Uses the calendar tool to determine field workers who are free for the job.

Notifies field service workers of their upcoming assignments.

Allows users to see tasks according to permissions and roles.

Allows clients to book jobs through the desktop page or within the app.

Tracks employee location to ensure timeliness.

Enables communication within the app from manager to field service employee.

Monitors behavior in the field.

Notifies clients, should any delays or mishaps occur.

Includes some ability to serve as a sales and ordering application.

Creates reports that reflect field performance either as a team or individually, to review productivity.

Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.

Sends invoices through the software and allows clients to pay on the spot.

Integrates with CRM software to monitor all aspects of the customer relationship.

Provide standard invoice templates that can be customized by users

Ability to convert invoices to digital formats such as PDF

Automatically generates invoices at pre-defined time intervals

Allow users to consolidate multiple invoices into one

Ability to create multiple types of invoices

Manage invoicing for different types of products or services

Provide integration with accounting and financial management software

Integrates with other payments software

Deliver integrations with accounting modules of ERP systems

Provides a customer portal to allow self-service service requests and ticket tracking.

Stores key customer information in a CRM database.

Offers SMS and/or email communications to update customers on job status.

Offers scheduling tools to support field dispatch for on-site repairs.

Manages ticket intake and queue for repair and service jobs, including technician assignment and status tracking.

Offers intake forms to be customized for capturing necessary data, and offers workflow automation macros to reduce time spent on admin work.

Allows documents and images to be attached to repair orders.

Generates estimates and invoice documents for customers.

Integrates with Apple's Global Service Exchange (GSX) database to help authortized service partners complete device repairs.

Manages multiple repair shop locations in one central interface.

Processes customer payments and handles receipting for repair and service jobs.

Tracks parts inventory and store stock.

Stores financial, labor, and business data to monitor revenue, average job times, and other key performance indicators.

Assists with corporate contracts for managed service agreements

Condenses long documents or text into a brief summary.

Converts images into a textual description, identifying key elements.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input