What do you like best about Mar-Kov Computer Systems?
I have been involved in the implementation of 3 computer systems for inventory management at various companies. Of the three, the integration with Mar-Kov was the best. To be fair, I had learned things through the first two that helped, but Mar-Kov's process of working through all of the data that needs to be imported, training the employees how to use the system, and launching helped make it as smooth as possible.
We are a relatively small company with a modest technology budget and we found nothing else that had the features we needed in order to accurately batch our products in a way that would be compliant with FDA and cGMP standards. This may be a small thing, but doesn't it make sense that a batching software would have the capability to handle different densities of liquids? In our search, none of the other systems we tested could do this. If we have a liquid that is sold in one unit of measurement (UOM), we use internally in another UOM, and a customer wants to purchase in a third UOM - it is handled seamlessly within the system, even if those UOMs cross from weight to volume and back.
After implementation there will inevitably be needs to get more information. We have been very pleased with the level of customer support we have received. Messages are returned quickly, the CS team is friendly and knowledgeable, and we are able to resolve issues in a timely manner.
No system is perfect, and ease of use tends to be a complaint that I hear about a lot of systems. From the standpoint of being able to keep track of every container of inventory (by lot - that is internal, supplier and manufacturer lots, if needed), I don't know how you could make it much simpler to use. But they are willing to hear suggestions.
Overall, I am very happy with our relationship with Mar-Kov Computer Systems. They feel like they are an extension of our team and are rooting for our business's success. Review collected by and hosted on G2.com.
What do you dislike about Mar-Kov Computer Systems?
Like I said above, no system is perfect. There are minor inconveniences and things I would change, but nothing that is a hinderance to our ability to conduct business. Since we are tracking our inventory by container from all points of the business (receiving, storage, QA, production, shipping), each of those processes need to have the hardware necessary to complete the work in the system (tablets, scanners, printers, etc.) and that can be an investment. But you can't thoroughly trace your inventory through all those processes without it. Review collected by and hosted on G2.com.
