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# Autotask vs ManageEngine ServiceDesk Plus MSP Comparison - What are their main differences?

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AutotaskManageEngine ServiceDesk...[+ Add Product](#)

Pricing

**Autotask**
No pricing available

**ManageEngine ServiceDesk Plus MSP**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Autotask**
3 months

Based on 217 responses

**ManageEngine ServiceDesk Plus MSP**
Not enough reviews yet

Return on Investment

**Autotask**
10 months

Based on 205 responses

**ManageEngine ServiceDesk Plus MSP**
Not enough reviews yet

Perceived Cost

**Autotask**
$$$$$

**ManageEngine ServiceDesk Plus MSP**
Not enough reviews yet

Average Discount

**Autotask**
12%

**ManageEngine ServiceDesk Plus MSP**
Not enough reviews yet

 ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask")

 ![ManageEngine ServiceDesk Plus MSP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f6cc2ceb93a6875e5604a64c5a566317/manageengine-servicedesk-plus-msp.jpg "ManageEngine ServiceDesk Plus MSP")

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**Pros & Cons**
from reviews

**Autotask**
[
Ease of Use (65)
](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767508&qs=pros-and-cons#reviews)[
Integrations (49)
](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768628&qs=pros-and-cons#reviews)[
Complex Usability (24)
](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768518&qs=pros-and-cons#reviews)[
Learning Curve (18)
](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767886&qs=pros-and-cons#reviews)

**ManageEngine ServiceDesk Plus MSP**
Not enough data

Integrations

**Autotask**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fbd2153b13fc6c72bbb5b34110ab8e55/accelo%282%29.png "Product Avatar Image")

Accelo

](https://www.g2.com/products/accelo/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a1e7dd7417e3a4e5d03a602b73950338/adaxes.jpg "Product Avatar Image")

Adaxes

](https://www.g2.com/products/adaxes/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c9c9edf8a379b8eb3e144bd413f6c5e/auvik-networks.png "Product Avatar Image")

Auvik

](https://www.g2.com/products/auvik-networks/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d7233a97d4f91b6227c5965f72152687/brightgauge.png "Product Avatar Image")

BrightGauge

](https://www.g2.com/products/brightgauge/reviews)[
View all
](https://www.g2.com/products/autotask/integrations)

**ManageEngine ServiceDesk Plus MSP**
Not enough data

Screenshots

**Autotask**
 ![Autotask screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/5791/Screen_Shot_2014-05-23_at_1.50.44_PM.png)

**ManageEngine ServiceDesk Plus MSP**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**Autotask**

8.5

8.5492

**ManageEngine ServiceDesk Plus MSP**

9.2

9.210

Ease of Use

**Autotask**

7.9

7.9574

**ManageEngine ServiceDesk Plus MSP**

8.2

8.210

Ease of Setup

**Autotask**

7.3

7.3460

**ManageEngine ServiceDesk Plus MSP**

7.8

7.86

Ease of Admin

**Autotask**

7.6

7.6287

**ManageEngine ServiceDesk Plus MSP**

8.3

8.36

Quality of Support

**Autotask**

8.2

8.2460

**ManageEngine ServiceDesk Plus MSP**

8.3

8.39

Has the product been a good partner in doing business?

**Autotask**

8.4

8.4278

**ManageEngine ServiceDesk Plus MSP**

8.9

8.96

Product Direction (% positive)

**Autotask**

8.3

8.3484

**ManageEngine ServiceDesk Plus MSP**

6.5

6.510

**Features**
ratings from reviews

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

6.7

273

8.1

7

Incident Management

Ticket Prioritization

8.4

238

9.3(won by 0.9)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Ticket Notifications

8.4

242

8.9(won by 0.5)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Knowledge Base

7.0

231

7.3(won by 0.3)

5

Knowledge Base/Ticket Integration

7.2(won by 0.5)

230

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.7

5

Automate Ticket Routing

8.1(won by default)

240

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

8.7(won by 0.4)

245

8.3

6

Time Tracking

8.9(won by 1.1)

250

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

6

Surveys

7.4(won by default)

226

Not enough data

Activity Tracking

Not enough data

Not enough data

Access & Usability

Active Directory

7.2

223

8.3(won by 1.1)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Mobile

6.1(won by default)

230

Not enough data

Self Service

7.8(won by default)

231

Not enough data

Multi-Channel Access

7.5(won by default)

227

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

5.4(won by default)

16

Not enough data

Multi-step Planning

5.3(won by default)

15

Not enough data

Cross-system Integration

6.2(won by default)

19

Not enough data

Adaptive Learning

4.4(won by default)

15

Not enough data

Natural Language Interaction

3.9(won by default)

15

Not enough data

Proactive Assistance

4.3(won by default)

15

Not enough data

Decision Making

5.0(won by default)

15

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

7.5

221

Not enough data

Administration

Change Management

8.0(won by default)

179

Not enough data

Asset Management

8.0(won by default)

184

Not enough data

Reports & Analytics

8.0(won by default)

193

Not enough data

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

9.0(won by default)

191

Not enough data

Incident Reports

8.4(won by default)

182

Not enough data

Process Workflow

8.3(won by default)

190

Not enough data

Customizable Reports

Not enough data

Not enough data

Management

Reporting

8.2(won by default)

189

Not enough data

Administration Console

8.2(won by default)

184

Not enough data

Asset Management

7.9(won by default)

178

Not enough data

Policy Dictation

7.5(won by default)

171

Not enough data

Access Management

8.3(won by default)

181

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.2(won by default)

196

Not enough data

Performance Logging

8.3(won by default)

178

Not enough data

Alerting

8.5(won by default)

182

Not enough data

Automation

8.3(won by default)

189

Not enough data

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

5.1(won by default)

13

Not enough data

Multi-step Planning

5.3(won by default)

12

Not enough data

Cross-system Integration

7.1(won by default)

16

Not enough data

Adaptive Learning

5.9(won by default)

11

Not enough data

Natural Language Interaction

6.1(won by default)

11

Not enough data

Proactive Assistance

5.3(won by default)

11

Not enough data

Decision Making

6.2(won by default)

11

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Professional Services Automation[Hide 73 FeaturesShow 73 Features](javascript:void(0);)

6.9

262

Not enough data

Customer Management

Customer Profiles

8.1(won by default)

193

|

Verified

Not enough data

Sales

7.1(won by default)

179

|

Verified

Not enough data

Marketing

6.1(won by default)

173

|

Verified

Not enough data

Client Portal

7.2(won by default)

183

|

Verified

Not enough data

Project Management

Project Planning

6.9(won by default)

185

Not enough data

Project Tracking

7.1(won by default)

188

|

Verified

Not enough data

Resource Definition

7.3(won by default)

173

|

Verified

Not enough data

Resource Management

7.6(won by default)

179

|

Verified

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Project Time Tracking

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Accounting

Revenue Recognition

7.2(won by default)

173

Not enough data

Invoice Management

7.4(won by default)

186

|

Verified

Not enough data

Payments

6.4(won by default)

166

Not enough data

Project Accounting

6.8(won by default)

172

Not enough data

Budget Tracking

6.5(won by default)

167

|

Verified

Not enough data

Time & Expense Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Billable Items Tracking

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Multiple Projects

Not enough data

Not enough data

Portfolio Management

Portfolio Definition

6.7(won by default)

167

Not enough data

Portfolio Performance

6.7(won by default)

166

Not enough data

Risk

6.6(won by default)

163

Not enough data

Portfolio Mix

6.6(won by default)

162

Not enough data

Analytics

Forecasting

6.7(won by default)

167

|

Verified

Not enough data

Reporting

7.5(won by default)

190

|

Verified

Not enough data

KPIs

7.4(won by default)

168

|

Verified

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Administration

Standard Integrations

7.9(won by default)

205

|

Verified

Not enough data

Workflow

8.3(won by default)

191

|

Verified

Not enough data

Access Management

8.0(won by default)

175

|

Verified

Not enough data

Third-Party Integrations

10.0(won by default)

6

Not enough data

Email Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Portfolio Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Timesheet Management

Not enough data

Not enough data

Accounting Integration

Not enough data

Not enough data

Platform

APIs

8.3(won by default)

179

|

Verified

Not enough data

Internationalization

7.4(won by default)

160

|

Verified

Not enough data

Performance and Reliability

8.4(won by default)

196

|

Verified

Not enough data

Mobile

6.4(won by default)

165

|

Verified

Not enough data

Offline Access

4.7(won by default)

160

|

Verified

Not enough data

Artificial Intelligence - Professional Services Automation

Predictive Forecasting

5.2(won by default)

33

Not enough data

Smart task suggestions

4.9(won by default)

32

Not enough data

Automated workflows

6.5(won by default)

37

Not enough data

Generative AI

AI Text Generation

5.8(won by default)

90

Not enough data

AI Text Summarization

6.1(won by default)

88

Not enough data

Proposal Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Professional Services Automation

Adaptive Learning

5.5(won by default)

33

Not enough data

Proactive Assistance

5.4(won by default)

34

Not enough data

Additional Functionality

Activity Dashboard

Not enough data

Not enough data

Gantt/Timeline View

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

CRM

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Project Templates

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask")](https://www.g2.com/products/autotask/reviews)

Autotask

Small-Business(50 or fewer emp.)

70.3%

Mid-Market(51-1000 emp.)

26.8%

Enterprise(\> 1000 emp.)

2.9%

[![ManageEngine ServiceDesk Plus MSP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f6cc2ceb93a6875e5604a64c5a566317/manageengine-servicedesk-plus-msp.jpg "ManageEngine ServiceDesk Plus MSP")](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews)

ManageEngine ServiceDesk Plus MSP

Small-Business(50 or fewer emp.)

15.4%

Mid-Market(51-1000 emp.)

53.8%

Enterprise(\> 1000 emp.)

30.8%

Small-Business

(50 or fewer emp.)

70.3%

15.4%

Mid-Market

(51-1000 emp.)

26.8%

53.8%

Enterprise

(\> 1000 emp.)

2.9%

30.8%

Reviewers' Industry

[![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask")](https://www.g2.com/products/autotask/reviews)
Autotask

Information Technology and Services

52.6%

Computer & Network Security

17.9%

Computer Software

5.7%

Computer Networking

3.5%

Consulting

2.3%

Other

18.0%

[![ManageEngine ServiceDesk Plus MSP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f6cc2ceb93a6875e5604a64c5a566317/manageengine-servicedesk-plus-msp.jpg "ManageEngine ServiceDesk Plus MSP")](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews)
ManageEngine ServiceDesk Plus MSP

Information Technology and Services

23.1%

Government Administration

15.4%

Retail

7.7%

Pharmaceuticals

7.7%

Insurance

7.7%

Other

38.5%

Alternatives

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