Compare Autotask and ManageEngine ServiceDesk Plus MSP 
At a Glance
Market Segments
Small-Business (69.2% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(544)4.3 out of 5
Market Segments
Small-Business (69.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ManageEngine ServiceDesk Plus MSP. Users appreciate its comprehensive Professional Services Automation capabilities, which streamline help desk ticket management and enhance operational efficiency.
- According to verified reviews, Autotask's recent user feedback highlights its effective ticket prioritization and assignment features, making workflows smoother for technicians. Users specifically mention the system's ability to automate ticket routing, which contributes to a more efficient help desk environment.
- Users say that ManageEngine ServiceDesk Plus MSP offers a high degree of customization, allowing organizations to modify workflows to fit their specific needs. This flexibility is praised for streamlining processes, making it easier for teams to adapt the software to their unique operational requirements.
- Reviewers mention that while ManageEngine ServiceDesk Plus MSP has a slightly higher star rating, it has significantly fewer reviews, which may limit the reliability of its feedback. In contrast, Autotask's larger volume of reviews provides a more comprehensive view of user experiences and satisfaction levels.
- G2 reviewers highlight that Autotask's analytics and reporting features are particularly beneficial, helping teams track performance and make informed decisions. This capability is often noted as a key advantage for businesses looking to enhance their service delivery and operational insights.
- Users report that ManageEngine ServiceDesk Plus MSP's multiple ticket views cater to different IT personalities, allowing for a customizable organization of tasks. However, some users feel that Autotask's overall workflow management and automation features provide a more robust solution for handling help desk operations.
Pricing
Entry-Level Pricing
Autotask
No pricing availableManageEngine ServiceDesk Plus MSP
No pricing availableFree Trial
Autotask
No trial information availableManageEngine ServiceDesk Plus MSP
No trial information availableRatings
Meets Requirements
8.5
464
9.2
10
Ease of Use
7.9
496
8.2
10
Ease of Setup
7.4
383
7.8
6
Ease of Admin
7.6
279
8.3
6
Quality of Support
8.2
431
8.3
9
Has the product been a good partner in doing business?
8.4
270
8.9
6
Product Direction (% positive)
8.4
462
6.5
10
Features by Category
Administration
8.0
178
Not enough data
7.9
180
Not enough data
8.0
182
Not enough data
Service Desk
9.1
185
Not enough data
8.4
182
Not enough data
8.4
183
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
7.9
176
Not enough data
7.5
171
Not enough data
Functionality
9.1
180
Not enough data
8.3
177
Not enough data
8.5
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
180
|
Verified
Not enough data
7.2
177
|
Verified
Not enough data
6.1
173
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
180
Not enough data
7.0
178
|
Verified
Not enough data
7.3
172
|
Verified
Not enough data
7.6
173
|
Verified
Not enough data
Accounting
7.2
172
Not enough data
7.3
175
|
Verified
Not enough data
6.4
165
Not enough data
6.8
170
Not enough data
6.5
167
|
Verified
Not enough data
Portfolio Management
6.7
166
Not enough data
6.8
165
Not enough data
6.6
163
Not enough data
6.6
162
Not enough data
Analytics
6.7
165
|
Verified
Not enough data
7.5
175
|
Verified
Not enough data
7.4
166
|
Verified
Not enough data
Administration
7.8
183
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.0
172
|
Verified
Not enough data
Platform
8.3
173
|
Verified
Not enough data
7.4
159
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
6.5
163
|
Verified
Not enough data
4.7
160
|
Verified
Not enough data
Generative AI
5.7
88
Not enough data
6.1
87
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Incident Management
8.1
236
Not enough data
8.4
235
9.3
5
8.4
234
8.9
6
7.0
229
7.3
5
7.3
230
6.7
5
Reporting
8.7
233
8.3
6
8.8
233
7.8
6
7.4
226
Not enough data
Access & Usability
6.1
229
Not enough data
7.9
229
Not enough data
7.2
224
8.3
5
7.5
224
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and ManageEngine ServiceDesk Plus MSP are categorized as Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation and IT Service Management (ITSM) Tools
ManageEngine ServiceDesk Plus MSP has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.5%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.4%
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
ManageEngine ServiceDesk Plus MSP has no discussions with answers
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