---
title: ManageEngine ServiceDesk Plus MSP Reviews
meta_title: 'ManageEngine ServiceDesk Plus MSP Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 15 reviews by the users' company size, role or industry to
  find out how ManageEngine ServiceDesk Plus MSP works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 15
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# ManageEngine ServiceDesk Plus MSP Reviews
**Vendor:** Zoho  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 15
## About ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.




## ManageEngine ServiceDesk Plus MSP Reviews
  ### 1. Manage Engine ServiceDesk Plus is just 'ok'

**Rating:** 3.0/5.0 stars

**Reviewed by:** Jason R. | Youth Coach, Enterprise (> 1000 emp.)

**Reviewed Date:** April 10, 2023

**What do you like best about ManageEngine ServiceDesk Plus MSP?**

Manage Engine ServiceDesk Plus is a good and reliable ticketing system for a small to mid-size company.  The features are a good base set of tools and mostly intuitive.

**What do you dislike about ManageEngine ServiceDesk Plus MSP?**

ManageEngine ServiceDesk Plus has horrible customer support, as they outsource all of their support to a foreign country.  It is always very difficult to get proper & timely support for this product (and others made by ZoHo Corp).

**What problems is ManageEngine ServiceDesk Plus MSP solving and how is that benefiting you?**

Manage Engine ServiceDesk Plus is / was helping us solve inefficiencies with tech support.  It has also helped streamline operations for not just IT Helpdesk support, but other areas of the company as well.


## ManageEngine ServiceDesk Plus MSP Discussions
  - [What is ManageEngine ServiceDesk Plus MSP used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-msp-used-for)
  - [How i the best way to implement ?](https://www.g2.com/discussions/how-i-the-best-way-to-implement) - 1 upvote

- [View ManageEngine ServiceDesk Plus MSP pricing details and edition comparison](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A51%3A53+-0500&secure%5Bsession_id%5D=ac89c808-ed1d-4b43-9b99-3227a5cf02ad&secure%5Btoken%5D=21f70a25fbcc2bb147491f5a9b739378279027deae84bff764f795ebc8da8539&format=llm_user)

## ManageEngine ServiceDesk Plus MSP Features
**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
- Real-Time Notifications

**Reporting**
- Dashboards
- Time Tracking
- Surveys
- Activity Tracking

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
- Mobile Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Project Management
- Procurement Management
- CMDB
- AI Copilot
- Generative AI
- IT Risk Management
- Service Catalog
- Inventory Management
- Surveys & Feedback
- Chat/Messaging
- Change Management
- Reporting & Statistics
- Task Management
- Email Templates
- Benchmarking
- Localization Automation
- Real-Time Reporting
- Customer Support
- Scheduled/Automated Reports
- Alerts/Escalation
- Release & Deployment
- Email Management
- Contract/License Management
- Workflow Management
- Problem Management
- Analytics
- Service Level Agreement (SLA) Management
- Configuration Management
- API
- IT Asset Management
- Remote Access/Control
- Live Chat
- Customizable Reports
- Incident Management
- Asset Lifecycle Management
- Support Ticket Management
- Customizable Templates
- Customizable Branding

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