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# ManageEngine ServiceDesk Plus vs ManageEngine ServiceDesk Plus MSP Comparison - What are their main differences?

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ManageEngineManageEngine ServiceDesk...[+ Add Product](#)

Pricing

**ManageEngine ServiceDesk Plus**
Free Trial

**Starts at $1195** (For 10 technicians annually) · Standard Edition help desk module

**ManageEngine ServiceDesk Plus MSP**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**ManageEngine ServiceDesk Plus**
2 months

Based on 6 responses

**ManageEngine ServiceDesk Plus MSP**
Not enough reviews yet

Return on Investment

**ManageEngine ServiceDesk Plus**
14 months

Based on 46 responses

**ManageEngine ServiceDesk Plus MSP**
Not enough reviews yet

Perceived Cost

**ManageEngine ServiceDesk Plus**
$$$$$

**ManageEngine ServiceDesk Plus MSP**
Not enough reviews yet

Average Discount

**ManageEngine ServiceDesk Plus**
11%

**ManageEngine ServiceDesk Plus MSP**
Not enough reviews yet

**Pros & Cons**
from reviews

**ManageEngine ServiceDesk Plus**
[
Ease of Use (9)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419590&qs=pros-and-cons#reviews)[
Features (8)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1418997&qs=pros-and-cons#reviews)[
Complexity (4)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419093&qs=pros-and-cons#reviews)[
Complex Setup (4)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2021788&qs=pros-and-cons#reviews)

**ManageEngine ServiceDesk Plus MSP**
Not enough data

Integrations

**ManageEngine ServiceDesk Plus**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_14693a3089c377dc7b31eef5c8a2ac74/manageengine-admanager-plus.png "Product Avatar Image")

ManageEngine ADManager Plus

](https://www.g2.com/products/manageengine-admanager-plus/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8531d8d201cc2ea8e3071c56ccac161c/manageengine-applications-manager.png "Product Avatar Image")

ManageEngine Applications...

](https://www.g2.com/products/manageengine-applications-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[
View all
](https://www.g2.com/products/manageengine-servicedesk-plus/integrations)

**ManageEngine ServiceDesk Plus MSP**
Not enough data

Screenshots

**ManageEngine ServiceDesk Plus**
 ![ManageEngine ServiceDesk Plus screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/46921/expirable-direct-uploads_2F209626bb-1f66-4bfe-9e54-5b2bbf794522_2Fci-relationships.png)

**ManageEngine ServiceDesk Plus MSP**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**ManageEngine ServiceDesk Plus**

8.6

8.6226

**ManageEngine ServiceDesk Plus MSP**

9.2

9.210

Ease of Use

**ManageEngine ServiceDesk Plus**

8.5

8.5226

**ManageEngine ServiceDesk Plus MSP**

8.2

8.210

Ease of Setup

**ManageEngine ServiceDesk Plus**

8.1

8.1167

**ManageEngine ServiceDesk Plus MSP**

7.8

7.86

Ease of Admin

**ManageEngine ServiceDesk Plus**

8.4

8.4163

**ManageEngine ServiceDesk Plus MSP**

8.3

8.36

Quality of Support

**ManageEngine ServiceDesk Plus**

8.1

8.1210

**ManageEngine ServiceDesk Plus MSP**

8.3

8.39

Has the product been a good partner in doing business?

**ManageEngine ServiceDesk Plus**

8.3

8.3155

**ManageEngine ServiceDesk Plus MSP**

8.9

8.96

Product Direction (% positive)

**ManageEngine ServiceDesk Plus**

8.2

8.2217

**ManageEngine ServiceDesk Plus MSP**

6.5

6.510

**Features**
ratings from reviews

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.2

116

8.1

7

Incident Management

Ticket Prioritization

8.6

96

9.3(won by 0.7)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Ticket Notifications

8.8

99

8.9(won by 0.1)

6

Knowledge Base

7.9(won by 0.6)

91

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

5

Knowledge Base/Ticket Integration

8.1(won by 1.4)

89

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.7

5

Automate Ticket Routing

8.7(won by default)

95

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

8.3(tied score)

95

8.3(tied score)

6

Time Tracking

8.5(won by 0.7)

86

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

6

Surveys

8.0(won by default)

74

Not enough data

Activity Tracking

Not enough data

Not enough data

Access & Usability

Active Directory

8.6(won by 0.3)

91

8.3

5

Mobile

7.2(won by default)

75

Not enough data

Self Service

8.2(won by default)

83

Not enough data

Multi-Channel Access

7.9(won by default)

69

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.7

48

Not enough data

Administration

Change Management

8.8(won by default)

40

|

Verified

Not enough data

Asset Management

8.8(won by default)

39

|

Verified

Not enough data

Reports & Analytics

9.0(won by default)

40

|

Verified

Not enough data

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

9.2(won by default)

43

|

Verified

Not enough data

Incident Reports

8.9(won by default)

41

|

Verified

Not enough data

Process Workflow

8.9(won by default)

41

|

Verified

Not enough data

Customizable Reports

Not enough data

Not enough data

Management

Reporting

8.7(won by default)

39

|

Verified

Not enough data

Administration Console

8.6(won by default)

35

|

Verified

Not enough data

Asset Management

8.7(won by default)

36

|

Verified

Not enough data

Policy Dictation

8.1(won by default)

34

|

Verified

Not enough data

Access Management

8.6(won by default)

35

|

Verified

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.1(won by default)

40

|

Verified

Not enough data

Performance Logging

8.5(won by default)

38

|

Verified

Not enough data

Alerting

8.8(won by default)

36

|

Verified

Not enough data

Automation

8.4(won by default)

40

|

Verified

Not enough data

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.4

34

Not enough data

Monitoring

Constant Monitoring

8.9(won by default)

29

|

Verified

Not enough data

Timely Alerts

9.2(won by default)

30

|

Verified

Not enough data

TIcket Accuracy

9.1(won by default)

31

|

Verified

Not enough data

AI Monitoring

6.4(won by default)

6

Not enough data

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

9.2(won by default)

32

|

Verified

Not enough data

Standardization

8.7(won by default)

30

|

Verified

Not enough data

Lifecycle Visualization

8.9(won by default)

29

|

Verified

Not enough data

Generative AI

AI Text Generation

7.6(won by default)

12

Not enough data

AI Text Summarization

7.6(won by default)

12

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.1

41

Not enough data

Ticket and Case Management

Ticket Creation User Experience

8.6(won by default)

34

Not enough data

Workflow

8.6(won by default)

34

Not enough data

Automated Response

8.9(won by default)

32

Not enough data

Service Level Agreement (SLA) Management

8.5(won by default)

34

Not enough data

Attachments/Screencasts

8.5(won by default)

34

Not enough data

Ticket Collaboration

8.6(won by default)

32

Not enough data

Customer/Contact Database

8.1(won by default)

31

Not enough data

Ticket Response User Experience

8.8(won by default)

35

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

6.8(won by default)

13

Not enough data

AI Text Summarization

6.9(won by default)

13

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

8.4(won by default)

32

Not enough data

Email to Case

9.1(won by default)

33

Not enough data

Live Chat Support

7.9(won by default)

27

Not enough data

Social Media Integration

7.1(won by default)

24

Not enough data

Voice

6.5(won by default)

24

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Reporting

8.3(won by default)

36

Not enough data

Activity Dashboard

8.4(won by default)

35

Not enough data

Customization 

8.0(won by default)

34

Not enough data

User, Role, and Access Management

8.6(won by default)

36

Not enough data

Third-Party Integrations

7.9(won by default)

33

Not enough data

Mobile User Support

7.5(won by default)

28

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)

ManageEngine ServiceDesk Plus

Small-Business(50 or fewer emp.)

9.3%

Mid-Market(51-1000 emp.)

58.9%

Enterprise(\> 1000 emp.)

31.7%

[![ManageEngine ServiceDesk Plus MSP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f6cc2ceb93a6875e5604a64c5a566317/manageengine-servicedesk-plus-msp.jpg "ManageEngine ServiceDesk Plus MSP")](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews)

ManageEngine ServiceDesk Plus MSP

Small-Business(50 or fewer emp.)

15.4%

Mid-Market(51-1000 emp.)

53.8%

Enterprise(\> 1000 emp.)

30.8%

Small-Business

(50 or fewer emp.)

9.3%

15.4%

Mid-Market

(51-1000 emp.)

58.9%

53.8%

Enterprise

(\> 1000 emp.)

31.7%

30.8%

Reviewers' Industry

[![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
ManageEngine ServiceDesk Plus

Information Technology and Services

18.8%

Financial Services

4.9%

Hospital & Health Care

4.9%

Oil & Energy

4.1%

Computer & Network Security

3.7%

Other

63.7%

[![ManageEngine ServiceDesk Plus MSP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f6cc2ceb93a6875e5604a64c5a566317/manageengine-servicedesk-plus-msp.jpg "ManageEngine ServiceDesk Plus MSP")](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews)
ManageEngine ServiceDesk Plus MSP

Information Technology and Services

23.1%

Government Administration

15.4%

Retail

7.7%

Pharmaceuticals

7.7%

Insurance

7.7%

Other

38.5%

FAQs

## ManageEngine vs ManageEngine ServiceDesk... FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between ManageEngine vs ManageEngine ServiceDesk...?

ManageEngine ServiceDesk... is rated higher by reviewers and scores better on meeting requirements, while ManageEngine has a larger review base and is more widely discussed for its ease of use and features.

| [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | [ManageEngine ServiceDesk...](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews) |
| --- | --- |
| 4.2/5 (250 reviews) | 4.4/5 (15 reviews) |
| — | — |
| 8.1 | 7.8 |
| 8.1 | 8.3 |
| Ease of Use (9 all-time mentions) | — |

### How do the pricing models of ManageEngine and ManageEngine ServiceDesk... compare?

ManageEngine ServiceDesk... is rated higher for value by reviewers, as reflected in its higher satisfaction scores on price and cost-related dimensions.

- **ManageEngine:** In recent reviews, several reviewers cite ManageEngine as affordable and cost-effective, but some express frustration with the pricing structure based on technician count and note limited functionalities for the price.
- **ManageEngine ServiceDesk...:** Reviewers highlight that the pricing is affordable and the licensing system is easy to understand, with unlimited users and pricing based on the number of agents.

### What are the best alternatives to ManageEngine and ManageEngine ServiceDesk...?

The top 3 alternatives to ManageEngine and ManageEngine ServiceDesk... are Autotask, Freshservice, and Jira Service Management.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | — | Affordable, but pricing based on technician count can be a drawback | Ease of Use (9 all-time mentions) |
| [ManageEngine ServiceDesk...](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews) | 4.4/5 (15 reviews) | — | Affordable, agent-based pricing with unlimited users | Customizable workflows |
| [Autotask](https://www.g2.com/products/autotask/reviews) | 4.3/5 (632 reviews) | Small-Business | — | Comprehensive ticketing and service management |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | User-friendly interface and robust automation |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | Integration with Atlassian ecosystem |

### Which Service Desk features should I prioritize when comparing ManageEngine and ManageEngine ServiceDesk...?

Buyers should prioritize Change Management, Customization, Integration Capabilities, Ticketing System, and Asset Management when comparing ManageEngine and ManageEngine ServiceDesk....

- **Change Management:** ManageEngine is frequently cited for its Change Management features, with multiple all-time mentions and positive reviewer sentiment.
- **Customization:** ManageEngine receives 5 all-time mentions for customization, with reviewers highlighting its flexibility and ability to tailor workflows.
- **Integration Capabilities:** ManageEngine is mentioned 6 times all-time for integrations, with reviewers noting its ability to connect with other ManageEngine products and third-party tools.
- **Ticketing System:** ManageEngine has 5 all-time mentions for its ticketing system, with reviewers praising its efficiency and organization.
- **Asset Management:** ManageEngine is cited 6 times all-time for asset management, with reviewers noting its usefulness for tracking and managing IT assets.

### What are the pros and cons of ManageEngine vs ManageEngine ServiceDesk...?

ManageEngine's headline strength is its ease of use and customization, while ManageEngine ServiceDesk... stands out for customizable workflows and agent-based pricing.

- **ManageEngine strengths:** Ease of use (9 all-time mentions), features (8), user interface (7), asset management (6), customer support (6), integrations (6), customization (5), efficiency (5), ticketing system (5), automation (4), incident management (3).
- **ManageEngine trade-offs:** Complexity and steep learning curve (4 all-time mentions each), complex setup (4), limited features (3), slower feature improvements compared to competitors.
- **ManageEngine ServiceDesk... strengths:** Customizable workflows, agent-based pricing, ability to manage multiple customers from a single console, and comprehensive ITIL service management modules.
- **ManageEngine ServiceDesk... trade-offs:** Reviewers note occasional bugs, complexity in setup, and that support can be difficult to access or slow to respond.

### Is ManageEngine or ManageEngine ServiceDesk... better for small businesses?

ManageEngine is the better fit for small businesses, as it is frequently cited as affordable and effective for small business needs.

- **ManageEngine:** Small-business reviewers highlight its affordability, ease of use, and suitability for small teams managing tickets and assets.
- **ManageEngine ServiceDesk...:** Reviewers note it is a good and reliable ticketing system for small to mid-size companies, with customizable workflows and agent-based pricing.

### Which Service Desk platform has better integrations?

ManageEngine is favored for integrations, with more reviewer-cited mentions and positive sentiment.

- **ManageEngine:** Integrations are cited in 6 all-time mentions, with reviewers highlighting connections to Endpoint Central, Asset Manager, and Microsoft Azure.
- **ManageEngine ServiceDesk...:** Reviewers mention integration with Office365 and the ability to manage multiple customers, but with fewer explicit integration mentions.

### How do ManageEngine and ManageEngine ServiceDesk... compare on customer support?

ManageEngine ServiceDesk... scores slightly higher on Quality of Support, but both products are rated highly by reviewers.

- **ManageEngine:** Reviewers frequently praise the support team for being helpful and responsive, with 6 all-time mentions for customer support and a Quality of Support score of 8.1.
- **ManageEngine ServiceDesk...:** Reviewers note that support can be difficult to access or slow, but the product still achieves a Quality of Support score of 8.3.

### Which is easier to implement, ManageEngine or ManageEngine ServiceDesk...?

ManageEngine scores higher on Ease of Setup, with reviewers noting a more straightforward implementation experience.

- **ManageEngine:** Reviewers describe the implementation as straightforward and flexible, with an Ease of Setup score of 8.1 and multiple mentions of easy configuration and deployment.
- **ManageEngine ServiceDesk...:** Reviewers note that setup can be complex and may require additional support, with an Ease of Setup score of 7.8.

### Which product has better Change Management?

ManageEngine is more frequently cited for Change Management, with reviewers highlighting its dedicated modules and ITIL alignment.

- **ManageEngine:** Change Management is a frequently mentioned feature, with reviewers praising its dedicated modules, ITIL framework alignment, and ability to track and manage changes efficiently.
- **ManageEngine ServiceDesk...:** Reviewers note the inclusion of Change Management as part of its ITIL service management modules, but with fewer explicit mentions compared to ManageEngine.

Alternatives

**ManageEngine ServiceDesk Plus Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

**ManageEngine ServiceDesk Plus MSP Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask")

[
Autotask
](/products/autotask/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

## ManageEngine ServiceDesk Plus vs ManageEngine ServiceDesk Plus MSP

When assessing the two solutions, reviewers found ManageEngine ServiceDesk Plus easier to use, set up, and administer. However, reviewers preferred doing business with ManageEngine ServiceDesk Plus MSP overall.

- Reviewers felt that ManageEngine ServiceDesk Plus MSP meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that ManageEngine ServiceDesk Plus MSP is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ManageEngine ServiceDesk Plus over ManageEngine ServiceDesk Plus MSP.