Introducing G2.ai, the future of software buying.Try now
Compare ManageEngine ServiceDesk Plus and ManageEngine ServiceDesk Plus MSP 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
OnPage
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LogicGate Risk Cloud
Visit Website
At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in Ticket Prioritization with a score of 8.5, while ManageEngine ServiceDesk Plus MSP shines even brighter at 9.3, indicating a more robust system for managing urgent tickets effectively.
- Reviewers mention that the Knowledge Base integration is more seamless in ManageEngine ServiceDesk Plus, scoring 8.0, compared to the 6.7 score for ManageEngine ServiceDesk Plus MSP, suggesting that users find it easier to access and utilize knowledge resources in the former.
- G2 users highlight the superior Remote Access capabilities of ManageEngine ServiceDesk Plus MSP, achieving a perfect score of 10.0, which is crucial for teams needing to support clients remotely, while the other product does not offer this level of functionality.
- Users on G2 report that the Patch Management feature in ManageEngine ServiceDesk Plus MSP is exceptional, with a perfect score of 10.0, indicating that it provides comprehensive solutions for keeping systems updated, a feature that is less emphasized in the standard version.
- Reviewers say that the Asset Management capabilities are notably strong in both products, but ManageEngine ServiceDesk Plus MSP scores higher at 9.8, suggesting a more detailed and effective approach to tracking and managing assets.
- Users report that the AI Text Generation feature is significantly better in ManageEngine ServiceDesk Plus MSP, with a score of 9.2 compared to 7.8 in the standard version, indicating that users find the AI capabilities more advanced and useful for automating responses.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
ManageEngine ServiceDesk Plus MSP
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
ManageEngine ServiceDesk Plus MSP
No trial information availableRatings
Meets Requirements
8.6
216
9.2
10
Ease of Use
8.5
216
8.2
10
Ease of Setup
8.1
157
7.8
6
Ease of Admin
8.4
157
8.3
6
Quality of Support
8.1
201
8.3
9
Has the product been a good partner in doing business?
8.3
149
8.9
6
Product Direction (% positive)
8.2
208
6.5
10
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
Not enough data
8.6
95
9.3
5
8.8
99
8.9
6
7.9
91
7.3
5
8.1
89
6.7
5
Reporting
8.3
95
8.3
6
8.5
86
7.8
6
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
8.3
5
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and ManageEngine ServiceDesk Plus MSP are categorized as Service Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Incident Management, and Help Desk
ManageEngine ServiceDesk Plus MSP has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
ManageEngine ServiceDesk Plus MSP has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
