# Top 10 Luumy.io Alternatives & Competitors **Average Rating:** 3.5/5 **Total Number of Reviews:** 1 Luumy.io is not the only option for Social Customer Service Software. Explore other competing options and alternatives. Social Customer Service Software is a widely used technology, and many people are seeking simple, sophisticated software solutions with phone, mentions, and messaging. Other important factors to consider when researching alternatives to Luumy.io include reliability and ease of use. The best overall Luumy.io alternative is Zoho Desk. Other similar apps like Luumy.io are Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Sprout Social, and Fin. Luumy.io alternatives can be found in [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Luumy.io - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) ## Top 10 Alternatives to Luumy.io Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Luumy.io stacks up to the competition, check reviews from current & previous users in industries like Computer Software, and find the best product for your business. ### 1. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,725 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with Luumy.io: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Luumy.io vs Zoho Desk](https://www.g2.com/compare/luumy-io-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs Reputation](https://www.g2.com/compare/reputation-vs-zoho-desk) - [Zoho Desk vs Tidio](https://www.g2.com/compare/tidio-vs-zoho-desk) - [Zoho Desk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zoho-desk) ### 2. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,357 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Luumy.io: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Luumy.io vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-luumy-io) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Sprout Social](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprout-social) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs Reputation](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-reputation) - [Agentforce Service (formerly Salesforce Service Cloud) vs Tidio](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio) - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,989 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with Luumy.io: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Luumy.io vs Zendesk for Customer Service](https://www.g2.com/compare/luumy-io-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Reputation](https://www.g2.com/compare/reputation-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) ### 4. [Sprout Social](https://www.g2.com/products/sprout-social/reviews) By Sprout Social **Average Rating:** 4.4/5 **Total Reviews:** 6,438 Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale. Categories in common with Luumy.io: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Luumy.io vs Sprout Social](https://www.g2.com/compare/luumy-io-vs-sprout-social) **Compare Sprout Social with other alternatives:** - [Sprout Social vs Zoho Desk](https://www.g2.com/compare/sprout-social-vs-zoho-desk) - [Sprout Social vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprout-social) - [Sprout Social vs Zendesk for Customer Service](https://www.g2.com/compare/sprout-social-vs-zendesk-for-customer-service) - [Sprout Social vs Fin](https://www.g2.com/compare/fin-vs-sprout-social) - [Sprout Social vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sprout-social) - [Sprout Social vs Front](https://www.g2.com/compare/front-vs-sprout-social) - [Sprout Social vs Reputation](https://www.g2.com/compare/reputation-vs-sprout-social) - [Sprout Social vs Tidio](https://www.g2.com/compare/sprout-social-vs-tidio) - [Sprout Social vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprout-social) ### 5. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,877 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with Luumy.io: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Luumy.io vs Fin](https://www.g2.com/compare/fin-vs-luumy-io) **Compare Fin with other alternatives:** - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Sprout Social](https://www.g2.com/compare/fin-vs-sprout-social) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs Reputation](https://www.g2.com/compare/fin-vs-reputation) - [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio) - [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) ### 6. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,751 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with Luumy.io: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Luumy.io vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-luumy-io) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Sprout Social](https://www.g2.com/compare/freshdesk-vs-sprout-social) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Reputation](https://www.g2.com/compare/freshdesk-vs-reputation) - [Freshdesk vs Tidio](https://www.g2.com/compare/freshdesk-vs-tidio) - [Freshdesk vs Genesys Cloud CX](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx) ### 7. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,495 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Categories in common with Luumy.io: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Luumy.io vs Front](https://www.g2.com/compare/front-vs-luumy-io) **Compare Front with other alternatives:** - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Sprout Social](https://www.g2.com/compare/front-vs-sprout-social) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs Reputation](https://www.g2.com/compare/front-vs-reputation) - [Front vs Tidio](https://www.g2.com/compare/front-vs-tidio) - [Front vs Genesys Cloud CX](https://www.g2.com/compare/front-vs-genesys-cloud-cx) ### 8. [Reputation](https://www.g2.com/products/reputation/reviews) By Reputation **Average Rating:** 4.5/5 **Total Reviews:** 2,468 Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created. Categories in common with Luumy.io: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Luumy.io vs Reputation](https://www.g2.com/compare/luumy-io-vs-reputation) **Compare Reputation with other alternatives:** - [Reputation vs Zoho Desk](https://www.g2.com/compare/reputation-vs-zoho-desk) - [Reputation vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-reputation) - [Reputation vs Zendesk for Customer Service](https://www.g2.com/compare/reputation-vs-zendesk-for-customer-service) - [Reputation vs Sprout Social](https://www.g2.com/compare/reputation-vs-sprout-social) - [Reputation vs Fin](https://www.g2.com/compare/fin-vs-reputation) - [Reputation vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-reputation) - [Reputation vs Front](https://www.g2.com/compare/front-vs-reputation) - [Reputation vs Tidio](https://www.g2.com/compare/reputation-vs-tidio) - [Reputation vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-reputation) ### 9. [Tidio](https://www.g2.com/products/tidio/reviews) By Tidio **Average Rating:** 4.6/5 **Total Reviews:** 1,906 Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Categories in common with Luumy.io: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Luumy.io vs Tidio](https://www.g2.com/compare/luumy-io-vs-tidio) **Compare Tidio with other alternatives:** - [Tidio vs Zoho Desk](https://www.g2.com/compare/tidio-vs-zoho-desk) - [Tidio vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio) - [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Tidio vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-tidio) - [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio) - [Tidio vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-tidio) - [Tidio vs Front](https://www.g2.com/compare/front-vs-tidio) - [Tidio vs Reputation](https://www.g2.com/compare/reputation-vs-tidio) - [Tidio vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-tidio) ### 10. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,554 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Categories in common with Luumy.io: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Luumy.io vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-luumy-io) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Zoho Desk](https://www.g2.com/compare/genesys-cloud-cx-vs-zoho-desk) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Genesys Cloud CX vs Sprout Social](https://www.g2.com/compare/genesys-cloud-cx-vs-sprout-social) - [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Front](https://www.g2.com/compare/front-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Reputation](https://www.g2.com/compare/genesys-cloud-cx-vs-reputation) - [Genesys Cloud CX vs Tidio](https://www.g2.com/compare/genesys-cloud-cx-vs-tidio) ## Explore Articles - [What is the best recruitment platform for specialized job roles?](https://www.g2.com/discussions/what-is-the-best-recruitment-platform-for-specialized-job-roles) - [Best AI Sales Assistants ](https://www.g2.com/discussions/best-ai-sales-assistants) - [Recommendations for PRM software](https://www.g2.com/discussions/seeking-recommendations-for-prm-software-beyond-the-usual-suspects) - [What's the leading CDP service for digital agencies](https://www.g2.com/discussions/what-s-the-leading-cdp-service-for-digital-agencies) - [What are the most reliable enterprise information archiving software based on compliance reviews of regulatory cycles?](https://www.g2.com/discussions/what-are-the-most-reliable-enterprise-information-archiving-software-based-on-compliance-reviews-of-regulatory-cycles ) - [Top platforms for managing employee vacation and sick leave](https://www.g2.com/discussions/top-platforms-for-managing-employee-vacation-and-sick-leave) ## Spotlight Categories - [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) - [Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) - [Product Analytics Software](https://www.g2.com/categories/product-analytics)