LogMeIn Resolve Reviews & Product Details

Go to resolve is awesome company. I really enjoyed there services Review collected by and hosted on G2.com.

I like evrything. Everything is perfect. Review collected by and hosted on G2.com.

I liked the software, I used this product around for 1 month. But my IT lead decided to do with ZOHO Review collected by and hosted on G2.com.

I liked the software, Understanding Ticketing system was little bit complecated for a first time user Review collected by and hosted on G2.com.

GoTo Resolve (GoToAssist) enables us to easily remotely connect to other work computers in order to address a user's needs. Since we now outsource our IT department, I primarily would use Goto Resolve to remotely help staff with trainings. Review collected by and hosted on G2.com.

Every so often, there is a glitch here and there, but overall it's been a very good product. I don't have many complaints about it. No real area where huge improvements are needed. Review collected by and hosted on G2.com.

GoTo Resolve is the best remote access tool. We support our employees and clients remotely through support sessions with GoTo Resolve. The user interface is simple, quick, and easy to learn for new users. GoTo Resolve offers excellent features like chatting with clients, transferring files, multi-session handling, session recording for training purposes, etc. We used GoTo Resolve for our employees who work from home as well. We support our employees with software installation, system configuration, Windows updates, driver installation, etc. The other feature I like the most is restarting the user's computer. This tool lets you stay connected when the computer boots up again. Review collected by and hosted on G2.com.

GoTo Resolve is a bit pricey compared to other solutions. It is a subscription-based application. It also requires a fast internet connection to function quickly. Review collected by and hosted on G2.com.

One of the best things about this app is that it is beneficial and straightforward to use for technical support for all types of organization. We can connect with any user straightforwardly in both manners Attended and unattended ways, which is one of the other best things about this app. We can Record sessions if we want for future purposes. We can create all types of tickets, and according to Property, we can assign them to a particular person, and we can track it easily all the progress. Review collected by and hosted on G2.com.

It is a friendly app with excellent functionality not found anything wrong till now. Review collected by and hosted on G2.com.

After Covid Remote Support type, Software usage is most important for every kind of Company; I have been working remotely for Approximately the last two years I have used Many Software GoTo Resolve is one of them I have been using for the last couple of months for clients to provide them Support whenever they required . It is also one of the most secure apps in its category, also simple and easy to use, Review collected by and hosted on G2.com.

If you have a good internet connection, then I think there is no problem you will find while using this app.no problem found till. Now it is a good application for it Supporting. Review collected by and hosted on G2.com.

Very easy to connect to customers and troubleshoot problems with their software. I like the ease of just giving them a simple site like fastsupport.com to go to and them only having to enter the support code Review collected by and hosted on G2.com.

The only negative I have ever encountered is that when I have customers using admin creds to protect specific processes from running on their machines, they are not prompted by GTA to install as a service. I cannot control the computer when the admin creds are in use, until that process has closed. I wish it was easier to be able to install as a service for users who do not have an account, but techs are connecting to their workstations. Review collected by and hosted on G2.com.

GoTo Resolve is a good option for businesses of all sizes that need to provide remote support to their users. It is easy to use, affordable, and offers many features. Review collected by and hosted on G2.com.

The lack of a free trial and limited customer support may be drawbacks for some businesses. Review collected by and hosted on G2.com.

Go to resolve is easy to access simple GUI interface. Connect to businesses to solve their problem from one platform. It is just like Front end PC use. You can copy and move files by controlling the remote desktop. It is a handy tool after covid. I am using this tool daily basis to monitor and solve problems. Review collected by and hosted on G2.com.

I have been using from last one year till now only one problem faced that lag during poor connectivity. File transfer also slow. Review collected by and hosted on G2.com.

The GUI for rendering support is very clean, functional, & organized, making it very easy to use. I work for the IT department at a small-ish business & we have used several different remote support platforms and GoToAssist is by far the easiest & best looking. Review collected by and hosted on G2.com.

I dislike the way that GoToAssist handles the connecting to remote clients that have multiple monitors. Sometimes when I open up a new window on the remote client, it opens on one of the other monitors besides the one that I am viewing and it takes me a minute to remember to look at those alternate monitors. Review collected by and hosted on G2.com.