LogMeIn Resolve Reviews & Product Details

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Built natively into the Resolve console, enroll, configure, and secure iOS and Android with policy enforcement, application management, kiosk and lost mode, and remote lock/wipe across corporate-owned and BYOD devices, all from the same device list as your desktops and laptops. -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician autonomously handles repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Seller

GoTo

Discussions

LogMeIn Resolve Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Used by Avaap and 2 others

Beta

Pricing

Pricing provided by LogMeIn Resolve.

Starter

Starting at $23.00

25 endpoints; unlimited agents

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LogMeIn Resolve Integrations

(12)

Verified by LogMeIn Resolve

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Brandon B.

Information Technology Lead

Mid-Market (51-1000 emp.)

11/9/2023

"Great product that still has room for improvement"

5/5

What do you like best about LogMeIn Resolve?

The ease of use and the AI features are fantastic options. We also love the option to send a text to a user so we could use their phone camera to diagnose issues off site. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I would say for us its the MDM hands down it really needs alot of work. Review collected by and hosted on G2.com.

Jay A.

Mid-Market (51-1000 emp.)

5/9/2024

"Commendable work for Remote Support"

4.5/5

What do you like best about LogMeIn Resolve?

Hassle free user experience

Great connectivity

Doesn't flutter or disconnect while working Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing as such.

Need to improve icon badges Review collected by and hosted on G2.com.

parasayya t.

Senior software engineer

Small-Business (50 or fewer emp.)

5/11/2024

"Good to have"

2/5

What do you like best about LogMeIn Resolve?

Internet bandwidth usage is low when compared to other similar tools Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing to dislike, it's just not familiar Review collected by and hosted on G2.com.

Monesh C.

Digital associate

Small-Business (50 or fewer emp.)

5/17/2024

"process review"

3/5

What do you like best about LogMeIn Resolve?

Goto resolve is very active and authentic while responding and assisting. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes it is time consuming and frustrating. Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

5/9/2024

"The Right Tool for Remote Applications"

4.5/5

What do you like best about LogMeIn Resolve?

GoToAssist is an easy platform to use, there are no "frills", it does what it needs to do and does it well. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The lack of additional features may detract some, but if you need remote-in software, this is the tool for it. Review collected by and hosted on G2.com.

Akshay R.

Cyber Security & Ethical Hacking Intern

Small-Business (50 or fewer emp.)

5/8/2024

"Amazing"

4/5

What do you like best about LogMeIn Resolve?

Amazing services and products.

Employees are helpful and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Nothing much are bad in this company.

Mail Review collected by and hosted on G2.com.

Allen E.

President/CEO

Small-Business (50 or fewer emp.)

11/10/2022

"Pretty good software for support tickets"

5/5

What do you like best about LogMeIn Resolve?

This is a simple and easy-to-use software with an intuitive interface and GUI. I love that it can provide remote support and provide remote support, mobile support and camera support. I like how easy it is to use, nothing gets lost and tasks don't get buried when tickets come in. Communication is easy with team members and with clients. I am pretty happy with this software, as well as other Go To software, such as go to meeting, go to webinar, go to training and even LastPass. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There isn't much to dislike, it does what it is supposed to do and delivers as all Go To products do, however, the price point may be too high for small businesses. For example it costs $70-240 CAD at the time of this writing. This is a simple interface with easy management ticketing system and follow up systems so nothing gets lost in the shuffle of a busy business, they improve the customer experience and overall value to the client. You can install this on your phone, regardless of whether it is an android or iPhone as well as your desktop, on a Microsoft or mac computer. It also has reporting functionality as well which is great to review your metrics. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I needed support software to help troubleshoot people's issues remotely, manage tickets, resolve issues, and deliver great customer care and quality service in a seamless easy-to-use environment. It saves me time and I guess money since time is money. I like that it delivers a cool interface and seamless experience for my clients which adds value as well. In the past tickets were being emailed and we were manually managing it in other software but really lacked the ability to look at the person's system in real time. With go to resolve you can now get into their system or view it using their camera on their phone (apple or android). overall its been a great software to use! Review collected by and hosted on G2.com.

Kimberly H.

Information Technology Specialist

Mid-Market (51-1000 emp.)

1/2/2024

"Great remote assistance program"

5/5

What do you like best about LogMeIn Resolve?

The user friendly interface. I love it. There is barely to no interruption with the product and I love the features it has such as not disturbing users while working on the system Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Some times users cannot install the software on the computer. It takes some time. Review collected by and hosted on G2.com.

Joan K.

Healthcare Data Analyst

Small-Business (50 or fewer emp.)

6/6/2023

"GoTo Resolve for faster connections to better service"

4.5/5

What do you like best about LogMeIn Resolve?

I'm thrilled with the convenience and effectiveness of GoTo Resolve. With just one URL to remember, our users can easily provide a unique code so that our support staff can quickly and accurately diagnose the problem. Its simplicity has made it an ideal platform for streamlining our HelpDesk workflows - giving us greater visibility into the causes of issues and how to resolve them correctly the first time. As a result, we have been able to deliver world-class desktop support across all of our IT functions. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I have not been impressed with the reliability of GoTo Resolve since the Logmein acquisition. Even though we try to confirm successful logins, there is no guarantee that things will work correctly every time you log in. In addition, it seems impossible to explain why two identical machines often have different performance and only one is functional at any given time, regardless of version or number of updates applied. Review collected by and hosted on G2.com.

Ken Z.

IT Consultant

Small-Business (50 or fewer emp.)

4/5/2023

"Easy to use as a technician but very easy to use from the end-user perspective"

5/5

What do you like best about LogMeIn Resolve?

I'm able to use GoTo Assist (Resolve) from a variety of platforms such as PC, Mac, iPhone, iPad, Android. I always have some device nearby to connect with clients and help them. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The end-user client is sometimes confused by the launch of the remote assistance application. Sometimes it says "Launch" and other times it asks to open "Launcher". Not a big deal, but not consistent when explaining what a client needs to do over the phone. Also, the upgrade to service sometimes causes issues and it would be nice if it would time out and go back to the screen sharing as before the request was made. Review collected by and hosted on G2.com.