LogMeIn Resolve Reviews & Product Details

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Built natively into the Resolve console, enroll, configure, and secure iOS and Android with policy enforcement, application management, kiosk and lost mode, and remote lock/wipe across corporate-owned and BYOD devices, all from the same device list as your desktops and laptops. -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician autonomously handles repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Seller

GoTo

Discussions

LogMeIn Resolve Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Used by Avaap and 2 others

Beta

Pricing

Pricing provided by LogMeIn Resolve.

Starter

Starting at $23.00

25 endpoints; unlimited agents

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LogMeIn Resolve Integrations

(12)

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P Prateesh S.

Cloud Engineer, SRE

Enterprise (> 1000 emp.)

5/20/2024

"Exceptional tool which helped us increase us Productivity"

4.5/5

What do you like best about LogMeIn Resolve?

Goto Resolve is very reliable, it never gave up on me, we have used for managing tickets and remote assisting our product customers. The best feature is the teams integration. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

It has too many things to offer which might become consuming when someone wants to understand different features it provides. An easy showcase of main feature would improve this problem. Review collected by and hosted on G2.com.

Michael W.

Technical Support Manager

Small-Business (50 or fewer emp.)

5/14/2024

"GoToAssist has been instrumental for our business helping identify issues and solve things quickly."

5/5

What do you like best about LogMeIn Resolve?

Ability to see users resources and transfer files easily. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes has issues with running on a mac so that can be problematic. Review collected by and hosted on G2.com.

Devansh A.

Associate - Projects

Enterprise (> 1000 emp.)

5/7/2024

"IT Management made easiest with GoTo Resolve"

4/5

What do you like best about LogMeIn Resolve?

Remote Access, Allows multiple sessions at a same time, Well settled with Mobile Device, Ease of Ticket Creation, Highly Secured with MFA and SSO Access. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Not easy for new guys as it requires bit of Technical Knowledge,

Monitoring can be an issue when in high load usage. Review collected by and hosted on G2.com.

Rajnish S.

Business Development Executive

Mid-Market (51-1000 emp.)

5/8/2024

"Provides best Solution to all the IT needs at a single place"

5/5

What do you like best about LogMeIn Resolve?

It provides all the IT solutions needed at a single place, either it be RMM, Remote access, ticket monitoring, etc... Their customer support is really awesome, and available 24*7, anytime facing a challenge, you can easily connect with them... Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Still not found and dislike in the product or services... Review collected by and hosted on G2.com.

Ernesto N.

End user services supervisor

Mid-Market (51-1000 emp.)

5/9/2024

"the easy way to give remote support a world class tool for remote support"

4.5/5

What do you like best about LogMeIn Resolve?

its easy to use and deploy, and implement, , stable, secure you can integrate with SAML, and fast you can use it as an MDM Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

the professional version its a little expensive Review collected by and hosted on G2.com.

Ranjeet V.

Graduate Engineering Trainee

Enterprise (> 1000 emp.)

5/13/2024

"A cloud based remote support platform"

4/5

What do you like best about LogMeIn Resolve?

Used for ticketing support, screen sharing, software solutions, easy integration with other services Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Their basic/free support plan have limited number of access to support team. Review collected by and hosted on G2.com.

Alander P.

Company Owner

Small-Business (50 or fewer emp.)

11/19/2022

"GoTo Resolve has made our business grow by 25%"

2.5/5

What do you like best about LogMeIn Resolve?

The ability to access clients profiles and walk them through troubleshooting experiences, that allowed us to build a stronger relationship with our clients. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There happens to be no complaints so far for us, it has been a great case study for others that we promote it to Review collected by and hosted on G2.com.

Verified User in Executive Office

Small-Business (50 or fewer emp.)

5/16/2024

"Help desk agent"

4.5/5

What do you like best about LogMeIn Resolve?

I find it very easy for the help desk agent and the end user. The ability to see the client connecting and downloading the application is awesome. The remote controls are very nice and the software does not lag the connection with overhead. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The use on Mac environment is not as nice when making the connection. It is sometimes difficult to assist the user to make the connection. Review collected by and hosted on G2.com.