LogMeIn Resolve Reviews & Product Details

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Built natively into the Resolve console, enroll, configure, and secure iOS and Android with policy enforcement, application management, kiosk and lost mode, and remote lock/wipe across corporate-owned and BYOD devices, all from the same device list as your desktops and laptops. -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician autonomously handles repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Seller

GoTo

Discussions

LogMeIn Resolve Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Used by Avaap and 2 others

Beta

Pricing

Pricing provided by LogMeIn Resolve.

Starter

Starting at $23.00

25 endpoints; unlimited agents

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LogMeIn Resolve Integrations

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Fábio C.

Coordenador de operações

Enterprise (> 1000 emp.)

5/25/2026

"Easy to Use, Feature-Rich, and User-Friendly Interface"

4/5

What do you like best about LogMeIn Resolve?

Easy to use, with good features and a user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The Android MDM is missing some basic controls, such as the ability to clear the cache. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi Fabio! Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

Brad M.

Sr. Acct Exec, Marketing Manager, Director of Sales

Small-Business (50 or fewer emp.)

5/12/2026

"Remote Control and MDM That Really Deliver"

5/5

What do you like best about LogMeIn Resolve?

Remote control, along with MDM, is also very important. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I’m a new user, and I haven’t mastered tenants yet. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hello Brad! Thank you for the fantastic review! We're so glad to hear that you're enjoying LogMeIn Resolve.

Kunjal H.

Operations Manager

Mid-Market (51-1000 emp.)

5/8/2026

"Easy to Use Across Windows, Mac, and Mobile Devices"

4.5/5

What do you like best about LogMeIn Resolve?

It’s easy to use, and it also offers support for Windows, Macs, and mobile devices. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Support for admins using mobile devices can be slow and, at times, cumbersome. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi Kunjal,

Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!

kwasi o.

Director of IT & Project Management

Mid-Market (51-1000 emp.)

5/5/2026

"User-Friendly Interface That Makes Managing Devices Easy"

5/5

What do you like best about LogMeIn Resolve?

I like the user interface and it appears to be user friendly to me Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

If the MDM is fully integrated into the platform will be great. I don't like access it on a different website Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi Kwasi,

Robert J.

Mid-Market (51-1000 emp.)

5/5/2026

"Efficient Remote Connectivity, But Needs Performance Fixes"

2.5/5

What do you like best about LogMeIn Resolve?

I like that with LogMeIn Resolve, as long as the software is installed, I can easily connect to the end users. If it's not installed, it's convenient because the end user can download the software and we can get connected that way. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

There's always a delay when you do control alt delete to get to the change password screen. When you're switching users, there's a delay. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi Robert , Thank you for your feedback! Our team works hard to deliver the best experience possible, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!

Bryan H.

IS Director

Mid-Market (51-1000 emp.)

5/5/2026

"Effortless iPad Management, Needs Better Android Support"

4/5

What do you like best about LogMeIn Resolve?

I find the Config Wizard amazing as it walks me through everything, so I don't miss anything. I am impressed by how quickly the setup was, taking only about an hour before I was ready to deploy devices. I also like the real-time status lights feature. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I can't get any Android phones enrolled. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi Bryan! Thank you for your wonderful feedback, we’re glad to hear you enjoy the Config Wizard and real-time status lights! Regarding enrolling Android phones, please check out this helpful guide: How to Enroll Android Devices Manually - https://support.logmein.com/resolve/help/enroll-android-devices-manually?highlight=Android

See how LogMeIn Resolve improved

Salvador G.

Soporte a usuario

Small-Business (50 or fewer emp.)

5/5/2026

"AI functions and ease of use that stand out"

5/5

What do you like best about LogMeIn Resolve?

Ease of use and it has everything I need in a single tool Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Lack of VPN use within the Resolve console. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi Salvador,

Thank you so much for your 5-star rating! We’re delighted to know you’re satisfied with our service. If you have any feedback or suggestions in the future, please don’t hesitate to share, we’re always here to help and listen.

James W.

Service desk analyst

Higher Education

Enterprise (> 1000 emp.)

4/21/2026

"Very Useful and Easy to Use for Both Support Teams and Users"

3.5/5

What do you like best about LogMeIn Resolve?

It was very useful and very easy to use for both the tech using and the user who needed the support Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I remember having quite a few issues with the licenses, so there would be times it would drop off or not pick up the license apart from that worked fine Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

5/25/2026

"Single Portal Makes Employee Support Easy and Streamlined"

4/5

What do you like best about LogMeIn Resolve?

Having a single portal to support employees makes things much easier and more streamlined. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The MDM still has some major issues that need to be addressed. Such as the fact of not being possible to limit the helpdesk services to end users. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi ! We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, We’re so glad to hear that you had a good experience with us.