The best feature in Resolve is hands down their support section, where you can connect to a remote PC by simply giving the user a link to click on and downloading a launcher for Resolve. This was super helpful in my position because we were moving from using a certain remote viewer, and when it came to deploying the system, we did not run into much trouble at all using this feature. We deployed the installer primarily using Intune so that it will push out to all target machines, and the support feature came in clutch for the machines that were not working correctly on Intune. We use Resolve on a daily basis to support 300+ end users within our business and have been super impressed so far. Both myself and the rest of the team have found it really easy to navigate through Resolve to find and use information/features. Review collected by and hosted on G2.com.
There are a lot of features that we do not use, so I cannot speak negatively on those without having experienced what it is like to use them, such as the helpdesk feature, which is a big feature that is a part of Resolve, but we use another system for tickets. The only thing that I can say I was not a fan of is the geolocation feature for each device added because it is wildly inaccurate, so if you need to know where a particular device is, do not bother relying on this information.
I also find that when I'm on a remote session and switch tabs, it has the tendency to glitch, and the stream disappears. It means I have to disconnect and then reconnect, which is less than ideal when trying to sort an issue out urgently for an end-user. This has happened far too many times for my liking, but maybe it is something that will improve over time. Review collected by and hosted on G2.com.
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