Liveclicker Reviews & Product Details

The ease of use and the ability to get what I need from a campaign level basis faster without the help from support. Review collected by and hosted on G2.com.

Nothing really. It comes down to how creative you are in the usage of strategies you can build for email programs. Review collected by and hosted on G2.com.

My Account Manager is incredibly helpful in working with us and support as needed. She brings great ideas and examples to help us navigate current trends and best practices. They are open to feedback in order to improve their products and client needs. Review collected by and hosted on G2.com.

There have been some issues in the past, but my Account Manager has always gone above and beyond to make it right. No issue goes unnoticed. They respond very quickly to issues and problems you have and are always willing to help troubleshoot. Review collected by and hosted on G2.com.

There are so many different features that can be used both alone and in tandem to create fully engaging and conversion driving emails.

The features are very user-friendly with many of our team not only being able to but actually enjoying creating some of the many features available with Liveclicker.

The ongoing support we have received from our account manager has been amazing, from reviewing performance to thinking of innovative ideas - they have been a godsend!

the option to have their support team building custom features has meant integration with our brand and style is seamless and easy. Review collected by and hosted on G2.com.

It would be great if it was easier to dd custom styling to all features (without knowledge of coding).

availability of more features in all domains would be great! Review collected by and hosted on G2.com.

Not only is the program really easy to use and a great product, but they are always providing great ideas. I view them as an extension of our team. Review collected by and hosted on G2.com.

I don't really have any dislikes, but if I had to pick something it is that I can't leverage these services in other channels such as SMS. Review collected by and hosted on G2.com.

I love the ability to have method to try to engage subscribers with content in different methods. Which ultimately allows us to get our points across better. Review collected by and hosted on G2.com.

In a perfect world, I would like to be able to collect data from liveclicker elements such as polls at an unique email level versus unique user id. Those id numbers does not match our database so we are not utilizing the data to its fullest potential. Review collected by and hosted on G2.com.

The possibilities are great! They have lots of fun examples of different ideas on their website to get your ideas flowing. Fairly easy to use, as well. Review collected by and hosted on G2.com.

For my industry, the uses have been limited. Would be great for a retail business, though! Review collected by and hosted on G2.com.

I've worked with a couple of account managers at LiveClicker and they are consistently reliable and willing to do whatever it takes to help us execute any new campaigns we want to launch. On our biweekly touch bases they also keep us up to date with new releases and examples of new campaigns we can introduce. The tool itself is easy to use and whenever we need assistance support is always willing to help with a pretty fast turnaround. Review collected by and hosted on G2.com.

I find myself not using the reporting tool inside the platform (I use the metrics on our ESP instead), because it can take a while to load as well as seeing a large discrepancy in the KPIs. Review collected by and hosted on G2.com.

We like being able to update content after it's been sent. We like creating more interactive content than we've had in the past. It has allowed us to think more creatively about the emails we send out, rethinking all of our templates. The ability to update links after the fact is great. The ability to scrape the website to show the most up to date content is very helpful. The support has been great and we are always able to ask questions and render our emails to see how they appear across all devices. Review collected by and hosted on G2.com.

I'd like to be able to type anything onto a Liveimage without needing a field - this would allow us to replicate designs without needing new jobs creatied by our design team. I'd like to be able to format more things in one line on a Liveimage such as easily superscripting a dollar sign. I'd like to be able to target devices that have Dark Mode turned on. Review collected by and hosted on G2.com.

Great features, continuous improvement, great Account Manager (Ivan Costa) and Support! Review collected by and hosted on G2.com.

No downside as it works perfectly with Salesforce, our main system. Review collected by and hosted on G2.com.

A lot OOTB to easily implement. And more challenging setups have lots of help from the help sections plus the LiveClicker support is great. Review collected by and hosted on G2.com.

My company doesn't technically sell anything (products) and I can see a lot of the LiveClicker real-time content tools being used for b2c product sales and promotion. Review collected by and hosted on G2.com.

Their blog email scraper is the only part of the platform we have used that actually works. Review collected by and hosted on G2.com.

We've had countless technical issues with this platform. Their support is decent, so with a lot of the problems we've had, we have submitted support tickets, and their support team goes and mysteriously fixes something on the back-end. For example, on multiple occasions when we have uploaded images to use with the liveslides product, the image files mysteriously become corrupted and have to be fixed by support using the same original image that we uploaded directly through their platform. This causes delays with campaigns and is also just annoying to have to work with support every time we want to get something done. We have had a ton of problems with the embedded video tool and haven't even gotten a resolution from support on it. We deployed one big campaign with an embedded video, and then got a flood of complaints form our audience about the video autoplaying with sound turned on, when we clearly set it in the platform to autoplay with sound muted. In this case, their support hasn't even been able to tell us why it happened or give us a resolution, which is really frustrating. It makes the tool sort of useless if we can't trust it. Why have the mute option in the platform if it doesn't work??

They also have contract terms that are not very clear. Read your contract carefully and makes sure you negotiate removal of auto-renewal and other unfavorable terms in their contract. They are not easy to do business with from that perspective. Review collected by and hosted on G2.com.

Ability to send and iterate real time-user level email. Improves email engagement by firing off a pixel at the open, bringing email to the next level. Review collected by and hosted on G2.com.

pricing structure does not work with the large scope of email sends. Should be a cpm, not on the open Review collected by and hosted on G2.com.