--- title: Level AI Reviews meta\_title: 'Level AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 219 reviews by the users' company size, role or industry to find out how Level AI works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 219 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Level AI Reviews & Product Details Visit Website Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. * * * Product Website Level AI Seller [Level AI](https://www.g2.com/sellers/level-ai) Discussions [Level AI Community](https://www.g2.com/products/level-ai/discuss) Solution Type All-in-One Overview by Vinayak Sharma Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/level-ai/pricing) ## Level AI Integrations (5) What do users say about integrations? Verified by Level AI [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews) Show More ![Aaron H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron H.") AH Aaron H. University Studies Abroad Consortium Ambassador Enterprise (\> 1000 emp.) 6/24/2026 "Our Level AI Partnership has been a magical experience!" 4.5/5 What do you like best about Level AI? AI workers is incredible—it's been a huge help for me. It has saved me so much time to sift through data, identify trends for our customers and internal employees alike. Also, meeting with our TAM weekly and being able to ask Ketan ALL my questions has been a magical experience. The knowledge I gain from those sessions is incredible, and I cannot thank him enough for the support he offers without judging how naive I am in the LAI product. Review collected by and hosted on G2.com. What do you dislike about Level AI? Coaching feature hasn't served us as a company very well. There has been slow adoption based on how the coaching feature is set up and the AI options available. It has not been very accurate with how we coach our agents, and it has not been used/adopted. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? It is solving WHY our customers are contacting us and HOW we can better service those customers. Identifying trends about who our customers are and what questions they have has been a bit help. Also, the technology keeps getting better with the AI workers and the Auto QA rubrics, which saves time and provides us a much bigger sample size to identify QA trends Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Paula G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paula G.") PG Paula G. Quality Assurance Specialist Enterprise (\> 1000 emp.) 6/24/2026 "Intuitive UI That Streamlines QA Audits, but Analytics Transparency Needs Work" 3.5/5 What do you like best about Level AI? What stands out most about Level AI is its intuitive visual design and clean user interface. Compared to traditional QA auditing methods, the platform significantly streamlines the evaluation workflow, making it much easier and more efficient to navigate through interactions and complete thorough audits Review collected by and hosted on G2.com. What do you dislike about Level AI? At times, the analytics dashboard can be somewhat ambiguous. It is occasionally unclear how certain metrics are being calculated or visualized, which can make it difficult to fully trust the data without secondary validation. Increasing the transparency of the reporting would greatly improve confidence in the insights Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? It completely upgrades my day-to-day operational efficiency. Instead of spending hours digging through fragmented systems to manually find relevant interactions to spot-check, everything is centralized. I can instantly spot systemic knowledge gaps, catch compliance risks using evidence-backed scoring, and shift my focus from 'policing' transactions to providing high-impact, data-driven coaching. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 6/23/2025 "Efficient Call Review with Handy Transcription, Needs Enhanced Details" 4/5 What do you like best about Level AI? I really like the transcription feature on Level AI. It's very helpful when listening to calls because if certain words can't be made out, the transcription is there to verify what has been said. Being able to visually see what's being said by a person when it can't be made out audibly while listening to a specific call is great. Review collected by and hosted on G2.com. What do you dislike about Level AI? In some cases, all the case details when looking on a specific call, is not always there. For example, the name and address of a donor would be in the case details sometimes, but not all of the time. That's something I would like to see improved to have all complete case details when going into a specific call. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? I use Level AI for reviewing calls, especially those related to fraudulent activity. The transcription feature is very helpful for verifying what was said on calls when certain words aren't clear. Review collected by and hosted on G2.com. Show More 6/24/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 6/24/2026 "Level AI Makes QA and Conversation Analytics Fast, Scalable, and Actionable" 4/5 What do you like best about Level AI? What I like best about Level AI is how it lets us understand and improve customer conversations at scale without adding more manual work for our teams. The AI-driven conversation analytics, smart tagging, and auto-QA scores make it easy to spot patterns across queues, drill into specific calls, and quickly coach agents on what matters most. Instead of sampling a handful of calls by hand, we can now review trends across thousands of interactions and immediately pull up the exact examples we need for training or root-cause analysis. This has made our QA and analytics workflows faster, more consistent, and much more actionable for both front-line teams and leaders. Review collected by and hosted on G2.com. What do you dislike about Level AI? One thing that can be challenging with Level AI is that configuring labels, categories, and dashboards to match our evolving business structures takes more clicks and trial-and-error than we’d like, especially when we’re iterating quickly on new queues or use cases. When filters or hierarchies aren’t set up just right, it can take extra time for analysts to find the exact slice of conversations they want, and it’s not always obvious which setting is driving a particular view. More guided setup templates, clearer in-product explanations, and bulk-edit options for configurations would make it even easier to keep the platform perfectly aligned with how our teams operate. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? Before Level AI, we relied on manual call sampling and ad hoc notes to understand what was happening in our customer conversations, which meant we often reacted to issues late and spent a lot of analyst time pulling together insights. Now, we can automatically surface emerging themes across queues, quantify the impact of specific issues, and tie real call examples directly to coaching and process changes. This has streamlined QA and analytics work, reduced the time it takes to answer basic questions about call drivers, and helped us close feedback loops faster between our frontline teams, operations, and leadership. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 6/24/2026 "Powerful Customer Sentiment Insights with Level AI’s Conversation Tags and Agentic AI" 4/5 What do you like best about Level AI? Level AI provides great insights into customer sentiment. With heavy use of conversation tags, we can refine agent behaviors and get an extremely calibrated, zeroed-in view of what’s happening in our interactions. The agentic AI is also very helpful for surfacing trend insights in ways that would otherwise be too tedious to uncover through traditional dashboarding. Review collected by and hosted on G2.com. What do you dislike about Level AI? My organization's data is very messy. I would more highly recommend Level AI for an organization with more stable data, and/or if Level AI had better alarms and alerts in place for data ingestion issues. Level AI has frequent updates and improvements, we frequently discover them because of bugs they cause, and have to get our account rep involved for the support ticket engineer to understand that it is not just a user issue. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? Our QA has migrated from 2% manual volume to nearly 100% automated volume as a direct result of using Level AI. We also have iCSAT on 100% of contacts rather than traditional CSAT on just a fraction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Latanya L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Latanya L.") LL Latanya L. Small-Business (50 or fewer emp.) 6/24/2026 "Streamlines Excel and SOP Processes with Ease" 4/5 What do you like best about Level AI? I love that I can express my needs and ideas and Level AI understands my direction. It helps with reducing entry time for purchase orders and helps eliminate errors. For SOPs, it helps write and develop my ideas concisely. Level AI helps reduce my workload, allowing me to use my time to learn other sectors of the business. I provide Level AI with my ideas of how I want my sheets to interact with each other, and it understands how I prefer to keep my Excel sheet simple enough for all employees to use. The initial setup was a pretty easy process. Review collected by and hosted on G2.com. What do you dislike about Level AI? I think that because Level AI is always a work in progress things are expected to not always work well initially but once I provide my idea in great detail, Level AI is able to function as needed. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? Level AI reduces entry time and errors in Excel, helping develop SOPs concisely. It alleviates my workload, enabling learning in other business areas. It understands my preferences for simple, accessible sheets. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 6/10/2025 "Constantly Improving Experience" 3.5/5 What do you like best about Level AI? We are able to review and capture all of our conversations compared to the few we audited manually in the past. Being able to have a much larger scope of how our agents are doing in different areas and tasks. Level AI has added many new features making it easier to find specific information and then place that information into a shareable power point file. Being able to set up coaching is easier now with the ability of using their Ask AI. It shows us areas that need improvement and also the agents strong areas. We are able to assist our agents in giving our customers the best service. Review collected by and hosted on G2.com. What do you dislike about Level AI? One issue I have is that some of our calls are hang ups or wrong numbers and we would love to be able to N/A these calls and be able to remove the insta scores that are given on these types of calls. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? The amount of calls we are able to audit, knowing what issues are customers are facing, getting a broader look at all channels to best assist our customers. Review collected by and hosted on G2.com. Show More 6/24/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 6/24/2026 "Level AI Analytics + QA Builder: A Game-Changing Auto QA Stack for Contact Centers" 4.5/5 What do you like best about Level AI? Level AI Analytics and QA Builder Both of these things together form one of the most compelling intelligence stacks available for enterprise contact centers today. The Auto QA is a game changer evaluating calls automatically, something we were trying to achieve for a long time. Review collected by and hosted on G2.com. What do you dislike about Level AI? The reporting and analytics dashboards, could benefit from deeper drill-down options and more customizable views and graphs. I would also love to see dashboard embedding to take them out of LevelAI for other stakeholders. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? Calls tags - Is used across the company on multiple reports and dashboards. It helps us create views on our BI tool SIGMA Computing. Calls can be analyzed better and we can link the quality of the calls to business impact. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Enterprise (\> 1000 emp.) 6/24/2026 "Well-Designed Feedback Tool That Integrates Seamlessly with Our Stack" 4.5/5 What do you like best about Level AI? I like how well-designed it is for providing feedback to agents and how it integrates with all the other tools we use at the company I work for. How efficient is this program in identifying trends and areas of improvement? Review collected by and hosted on G2.com. What do you dislike about Level AI? One of the things that I dislike about Level AI is the limited access to AutoQA Library tags. Sometimes my team and I would like to make big adjustments using these tags, but because of their limited visibility and scope, we encounter difficulties. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? Level AI helps identify trends and improve overall operations. Some CRMs are limited to showing only the interaction, and the ability to have a better diagnosis and more details of an interaction definitely helps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Elmer D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elmer D.") ED Elmer D. Operations Supervisor Mid-Market (51-1000 emp.) 9/24/2024 "Great AI tool to make life easier" 4/5 What do you like best about Level AI? Its effectiveness and great analytical tool using the AI, which helps to be calibrated and helping enhancing customer support and to have the information available as much accurate as it can be.. Review collected by and hosted on G2.com. What do you dislike about Level AI? That the tool transcripts inbound calls only, it cannot be used for outbound calls, so it would be excellent to have this feature. Review collected by and hosted on G2.com. What problems is Level AI solving and how is that benefiting you? It's helping our company to have a better idea of how our agents are working and driving the Customer Service in our company. Review collected by and hosted on G2.com. Show More 6/25/2026 Current UserValidated ReviewerSource: Organic ## Questions about Level AI? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Level AI ](https://www.g2.com/products/level-ai/discussions/new) GU Guest User • Last activity about 1 year ago What is LevelAI used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-levelai-used-for) [ View all Discussions ](https://www.g2.com/products/level-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 4 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/level-ai/pricing) Level AI Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/level-ai-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/level-ai-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6026e3be34ed2736eac4c10a6ef83111/balto.png "Product Avatar Image") Balto 4.8/5(592) [ Compare Now ](https://www.g2.com/compare/balto-vs-level-ai) ##### ##### Level AI Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Automation Feedback Collection [ View More Features ](https://www.g2.com/products/level-ai/features) ## Top-Rated Alternatives [ ![Observe.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Observe.AI") Observe.AI 4.6/5(257) ](https://www.g2.com/products/observe-ai/reviews) [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/level-ai/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Chatbots](https://www.g2.com/categories/chatbots)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams?](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[Best social media management software for small business](https://www.g2.com/discussions/best-social-media-management-software-for-small-businesses)[What's the best marketing analytics software for multi-touch attribution modeling across digital campaigns?](https://www.g2.com/discussions/what-s-the-best-marketing-analytics-software-for-multi-touch-attribution-modeling-across-digital-campaigns) [Which breach and attack simulation vendors are considered the gold standard for validating EDR effectiveness so a security team can trust that its endpoint controls would actually stop an attack?](https://www.g2.com/discussions/which-breach-and-attack-simulation-vendors-are-considered-the-gold-standard-for-validating-edr-effectiveness-so-a-security-team-can-trust-that-its-endpoint-controls-would-actually-stop-an-attack%20)[Best tool for analyzing customer conversations](https://www.g2.com/discussions/best-tool-for-analyzing-customer-conversations)[Pros and Cons Details](https://www.g2.com/products/level-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)