There are many similar tools on the market that offer comparable lead enrichment and workflows Review collected by and hosted on G2.com.
We canceled in July and received a refund, but importantly, I had to confirm with support that the subscription was actually canceled because the process/status was not fully clear. Later we reactivated in August and used the product briefly. After that, we stopped using it (credits kept accumulating), and I clearly remember canceling again in September, but billing continued for several months. The cancellation flow is not transparent enough, and it’s too easy to stay subscribed without realizing it.
Their Terms say “no refunds,” but their Help Center also says refund requests may be reviewed case-by-case, especially when credits were not used. I contacted support with billing and usage evidence and I’m still in correspondence, unfortunately, no refund has been processed yet.
Maybe I’m old-fashioned, but charging customers for months when the product is clearly not being used doesn’t feel like a sustainable long-term strategy, it erodes trust. A clearer cancellation confirmation and a fairer “unused months” resolution would go a long way. I’m still hoping this gets resolved as a goodwill refund for the unused months, based on the account usage records. Review collected by and hosted on G2.com.
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