Konnect Insights Reviews & Product Details

This platform offers easy integration with both Genesys Cloud and CRM systems like Salesforce, which facilitates its use in different business environments. Review collected by and hosted on G2.com.

A feature I consider important is the ability to manage one's own digital bots without having to rely on external integrations. Additionally, it would be preferable that, when transferring interactions to Genesys, they are delivered as digital channels instead of being classified as emails. Review collected by and hosted on G2.com.

Provides detailed dashboards, sentiment analysis, and competitor tracking that help in making data-driven decisions.

The platform provides real-time alerts and updates, enabling timely responses and engagement.

I use it daily and it is very easy to use once get used to the tool. Review collected by and hosted on G2.com.

The structure of exported files could be more streamlined and user-friendly.

Access to only about one month's worth of historical data could restrict long-term analysis. Review collected by and hosted on G2.com.

We can maintain our brand image by responding to mentions, negative mentions, feedbacks and other comments as well. Review collected by and hosted on G2.com.

The tool is quite complicated and it's not easy to use for the first time learners as it's interface is difficult to understand. Review collected by and hosted on G2.com.

One of the things that I like best about Konnect Insights is its user-friendly interface, which makes it easy to navigate and use the platform.

Accuracy and depth of the data provided by Konnect Insights is very useful. The platform offers real-time monitoring and analysis of social media channels, allowing businesses to stay on top of their online reputation and respond quickly to any issues or opportunities.

Another standout feature of Konnect Insights is its robust reporting capabilities. The platform allows me to generate customized reports that provide in-depth insights into their social media performance, including engagement rates, sentiment analysis, and competitor analysis.

Konnect Insights to be an invaluable tool for managing their social media presence and staying ahead of the competition. With its ease of use, accurate data, and powerful reporting features, it is no surprise that Konnect Insights has become a popular choice for businesses looking to make the most of their social media marketing efforts. Review collected by and hosted on G2.com.

Just one thing somtime it takes 10-15 seconds to load the page, not that's not the big challenge Review collected by and hosted on G2.com.

I've been relying on Konnect Insights for a very long time and my experience with them has been nothing short of amazing! Not only do they have a user-friendly interface that helps us with response management, sentiment analysis, and category tagging, but they also provide an amazing set of dashboard widgets that allow us to get quick reports. Furthermore, their insights, dashboard-sharing options, and tool integration make work much easier. All in all--Konnect Insights delivers top-notch service and customer satisfaction! Review collected by and hosted on G2.com.

At times, it can be challenging to import keywords and crawl mentions. Fortunately, the support team is always ready to lend a helping hand. Filtering out the unwanted mentions could be a additional feature which is not currently present. Review collected by and hosted on G2.com.

-It has many advanced features that help to simplify the process of monitoring and analyzing brand mentions on social media.

-It has features to provide real time insights in to brand conversations.

-Another key features which I liked the most is how it provides detailed reports on sentiment and competition analysis. The overall dashboard is also good.

-Additionally, the platform offers excellent customer support, with a knowledgeable team available to help with any questions or issues. Review collected by and hosted on G2.com.

-The tool performance is often slow.

- Queuing of tickets should work more fast and on real time. Review collected by and hosted on G2.com.

Easy to use and transparent, customisable reports and dashboard as required. Review collected by and hosted on G2.com.

While adding new tag/classifications in the tool, we have to add the tag to every social media platform seperately. If we could just add the tag for a specific brand then it should be applied to all the platforms under the brand in one go. Review collected by and hosted on G2.com.

I have been using Konnect Insights for over 5 years, and my experience has been excellent. Apart from their user-friendly interface that helps us with response management, sentiment analysis and category tagging, they offer a great set of dashboard widgets that allows us get quick numbers and reports. Review collected by and hosted on G2.com.

There might be challenges in crawling of mentions initially but their support team usually gets back with a resolution. Review collected by and hosted on G2.com.

Ease of use. There are several options that are provided, and a lot of customisation options are available. Review collected by and hosted on G2.com.

Too many options can sometime leads to confusion as most options are of no use. Review collected by and hosted on G2.com.

Highly reliable in terms of data accuracy and has a user-friendly UI. The volume of data and multiple metrics for brand tracking across platforms is the best in the industry. Also, a prompt supportive customer support team with a minimum TAT is most appreciated. Review collected by and hosted on G2.com.

Expect a better quick search module to enable more efficient ad hoc studies, especially regarding social listening. Review collected by and hosted on G2.com.