# Konnect Insights Reviews **Vendor:** Konnect Insights **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 32 ## About Konnect Insights Konnect Insights is an omnichannel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries. ## Konnect Insights Pros & Cons **What users like:** - Users appreciate the **ease of use** of Konnect Insights, enjoying seamless access to all ORM tools in one place. (7 reviews) - Users appreciate the **setup ease** of Konnect Insights, enabling quick adaptation and seamless integration for their teams. (4 reviews) - Users commend the **centralized management** of Konnect Insights, enhancing collaboration and ensuring seamless customer interaction across platforms. (3 reviews) - Users find the **customizable reporting features** of Konnect Insights highly effective for in-depth analysis and insights. (3 reviews) - Users value the **unified workspace** of Konnect Insights, enhancing efficiency and effectiveness in social media management. (3 reviews) - Analytics (2 reviews) - Efficiency (2 reviews) - Feedback Management (2 reviews) - Tracking Ease (2 reviews) - User Interface (2 reviews) **What users dislike:** - Users feel that **improvements are needed** in advanced reporting configurations and post scheduling for better usability. (2 reviews) - Users find the **ticket transfer logic complicated** , though it becomes clearer with regular use. (2 reviews) - Users find the **difficult reporting** configurations challenging, requiring extra exploration and support for effective use. (1 reviews) - Learning Curve (1 reviews) - Users wish for an **improved response management** system in Konnect Insights to enhance communication efficiency. (1 reviews) ## Konnect Insights Reviews ### 1. Insight-Led Engagement with Seamless ORM **Rating:** 5.0/5.0 stars **Reviewed by:** ujwala k. | Deputy Manager - ORM & Social Listening, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Konnect Insights?** I use Konnect Insights for ORM response management and to derive meaningful insights from data. I like that it centralizes customer conversations and ensures response continuity across channels. It gives our team a structured workflow for assigning, tracking, and resolving tickets. I appreciate how it allows us to move from reactive response handling to insight-led engagement. The dashboards are another strong area, as we use them extensively to derive sentiment patterns, response time metrics, and emerging issue themes. Konnect Insights offers a strong balance between operational ticketing and deep analytics, and I found the initial setup quite comfortable. **What do you dislike about Konnect Insights?** I would like some advanced reporting configurations and more granular control over automation workflows to strengthen complex ORM setups. Also, a slightly more guided setup experience for deeper analytics along with new AI features would be beneficial. **What problems is Konnect Insights solving and how is that benefiting you?** I use Konnect Insights for ORM response management and deriving insights from data. It centralizes customer conversations, ensures response continuity, and gives us a structured workflow for tickets. ### 2. Konnect Insights: Unified Omnichannel Ticketing and Powerful BI for Modern ORM **Rating:** 5.0/5.0 stars **Reviewed by:** Rumeen M. | Assistant Manager- Social Media, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Konnect Insights?** As an ORM Manager handling multiple brands across industries, reputation management for me isn’t just about responding it’s about responding strategically, consistently, and in real time. Managing conversations across social media, review platforms, emails, and messaging channels can get chaotic if your systems aren’t unified. That’s exactly why adopting Konnect Insights has been a strong operational decision for us. What I value the most is the omni-channel ticketing system. For our 8-member team, having every interaction whether it’s social, email, chat, or reviews streamlined into a single workspace has dramatically reduced tool-switching and internal misalignment. In ORM, speed and visibility are everything, and this structure ensures no conversation falls through the cracks. The dashboards and BI capabilities are another major strength. Client reporting is a critical part of our function, and the customization flexibility allows us to go beyond surface-level metrics. We’re able to showcase sentiment shifts, response efficiency, engagement patterns, and performance impact in a way that feels strategic rather than just statistical. Despite being a powerful system, the platform is intuitive and easy to onboard. Our team adapted quickly without heavy training, which speaks to the user experience design. I also appreciate the continuous evolution of the product. Feature enhancements are consistent, and Konnect AI+ is especially promising in improving tagging accuracy, sentiment detection, and overall agent productivity. Overall, Konnect Insights aligns well with how modern ORM and CX functions need to operate integrated, insight-driven, and responsive. **What do you dislike about Konnect Insights?** While the platform is highly comprehensive, configuring advanced workflows and tailoring dashboards to match very specific client reporting formats does take a bit of time initially. However, once set up, the flexibility it offers is definitely worth the effort. We’re also excited about the growing automation capabilities. Konnect AI+ is evolving well, and as predictive insights and automation depth continue to advance, it will further strengthen efficiency for agencies like ours managing multiple brands simultaneously. Overall, these are more opportunities for enhancement rather than limitations, and we genuinely appreciate the consistent improvements and product evolution we’ve witnessed over time. **What problems is Konnect Insights solving and how is that benefiting you?** As a digital marketing agency managing ORM across multiple brands and channels, one of our biggest struggles was fragmentation. Conversations were happening everywhere social media, review platforms, emails, messaging apps but they weren’t connected. It often meant switching tabs constantly, manually tracking SLAs, and piecing together context before responding. It wasn’t inefficient it was exhausting. Konnect Insights changed that for us. By centralizing all conversations into one unified workspace, it gave our 8-member team much-needed clarity and control. Now, we can monitor, respond, escalate, and analyze everything from a single dashboard. The difference in response time and overall coordination has been noticeable. It feels structured instead of scattered. What made an even bigger impact was the shift from reactive ORM to insight-led ORM. Earlier, we were focused on responding to mentions quickly now, we’re able to step back and understand sentiment patterns, recurring concerns, and engagement behavior. The dashboards help us turn everyday conversations into meaningful narratives and data-backed insights that clients actually value. It has also strengthened internal accountability. With ticketing, ownership tagging, and clear workflows, everyone knows their responsibility and nothing slips through the cracks. That clarity has improved not just performance, but team confidence. Konnect Insights hasn’t just streamlined our operations it has helped us elevate how we deliver ORM. We’re no longer just monitoring and responding; we’re adding measurable, strategic value to every brand we manage. ### 3. Effective Social Monitoring with Room for Performance Optimisation **Rating:** 4.0/5.0 stars **Reviewed by:** Aashish S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Konnect Insights?** I like that Konnect Insights brings social listening, query management, and reporting into one platform, which makes ORM operations much more efficient. The dashboard is easy to navigate, and the support team is always there to sort out my queries. I also appreciate its better social listening capabilities and unified monitoring across platforms compared to OneDirect. The sentiment analysis, conversation tracking, and reporting features are more detailed. The initial setup was quite smooth, and the onboarding team, especially Anoop, was very supportive. The platform is fairly easy to understand, and once the keywords, handles, and dashboards were configured, it became simple to start monitoring conversations and managing queries. **What do you dislike about Konnect Insights?** While the tool is quite useful, there are a few areas that need improvements. Sometimes the sentiment analysis is not always accurate, and the dashboard and data loading and downloading feel very slow when handling large volumes of mentions. Sometimes sentiment is misclassified, so it requires manual checking. Also, occasional slow dashboard loading can slightly delay real-time monitoring and quick responses. **What problems is Konnect Insights solving and how is that benefiting you?** I use Konnect Insights to streamline social media monitoring and customer query management. It combines social listening, query management, and reporting into one platform, making operations more efficient. ### 4. Unified Omni-Channel CX in One Intuitive Workspace **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun S. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Konnect Insights?** As a brand, we take all conversations seriously. We operate in a space where feedback moves quickly across social media, review platforms, and digital communities, and we believe modern CX requires unified engagement rather than fragmented monitoring. The platform enables us to manage all these touchpoints within a single workspace, which has significantly reduced tool-switching and improved response consistency. The omni-channel ticketing system stands out. Every interaction is tracked with context, allowing our team to collaborate efficiently and maintain accountability. This has strengthened SLA adherence and ensured that conversations don’t get lost between teams. Additionally, the platform is intuitive enough for faster adoption across teams, and the ongoing enhancements — especially around AI-driven workflows — indicate that it’s evolving in line with where customer experience operations are headed. Overall, it aligns well with how we approach CX: structured, responsive, and insight-driven. **What do you dislike about Konnect Insights?** While our overall experience with Konnect Insights has been positive, there are a few areas where we see scope for improvement. Some of the more advanced dashboard configurations and custom reporting setups require a learning curve, especially when tailoring views for different stakeholder groups. A more guided setup experience or additional ready-to-use ORM reporting templates would make it easier for new users to unlock the full potential of the BI capabilities. These are incremental enhancements rather than major gaps, but addressing them would make the platform even stronger for enterprise-level ORM and CX teams. **What problems is Konnect Insights solving and how is that benefiting you?** Konnect Insights helps us solve this by centralizing all ORM-related conversations into a single, structured workspace. Instead of switching between tools, our team now works within a unified ticketing system where every interaction is tracked, assigned, and resolved with full context. This has significantly improved accountability and SLA adherence. Another major problem it solves is limited visibility into patterns and sentiment trends. With customizable dashboards and reporting, we’re able to identify recurring issues, regional spikes, or product-related concerns much faster. This turns ORM from a reactive activity into a proactive insight engine for our operations and product teams. ### 5. Faster Responses, Smarter Social Management **Rating:** 4.0/5.0 stars **Reviewed by:** Shabnam M. | DVP - Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Konnect Insights?** Konnect Insights brings all our social conversations into one structured workspace. Since we mainly use the platform for ORM, having unified visibility across channels helps ensure nothing slips through the cracks. Our team can track conversations, assign tickets, and respond appropriately without constantly switching tools, and that continuity has been critical for us. The post-scheduling feature has also made it easier to plan and execute campaigns more consistently. The engagement insights and dashboards help us quickly see what’s working, what isn’t, and where our social strategy needs to evolve. **What do you dislike about Konnect Insights?** While the platform is robust, some advanced reporting configurations require additional exploration and support to fully understand. Also, deeper predictive insights into engagement trends could become even more proactive over time. Overall, we see strong foundations here—especially with the evolving AI capabilities—and we look forward to further enhancements in that direction. **What problems is Konnect Insights solving and how is that benefiting you?** Track all customer conversations in one place Manage ORM more proactively Assign and monitor tickets efficiently Evaluate post performance and engagement insights Understand what’s working and what needs improvement ### 6. Driving Proactive Online Reputation Management in a Fast-Moving Broking Environment **Rating:** 4.5/5.0 stars **Reviewed by:** Swati S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Konnect Insights?** Konnect Insights is an omnichannel tool that supports all our online reputation needs. As a broking company operating in a highly competitive, reputation-sensitive industry, we’ve always believed that online perception directly influences client trust and acquisition. For us, being proactive about conversations, feedback, and overall market sentiment isn’t optional—it’s central to how we operate. That mindset is what led us to adopt a structured ORM approach, rather than treating reputation management as something we only address reactively. What we like most about Konnect Insights is the way it brings our ORM requirements into one unified platform. From social listening and sentiment tracking to competitor benchmarking and response management, everything is available within a single workspace. This has reduced the constant switching between tools and made monitoring and follow-up much more efficient for our team. **What do you dislike about Konnect Insights?** An AI-based response management capability would be far more helpful for us, especially for handling and streamlining our responses. **What problems is Konnect Insights solving and how is that benefiting you?** We have been using Konnect Insights as our ORM partner, and it has truly transformed the way we manage our online reputation. The platform provides a complete 360-degree solution covering efficient reporting and in-depth social media listening. The auto-responder feature for our Playstore platform has been a game changer, enabling us to extend our service window to 24×7 and ensure timely engagement with our customers. It has significantly strengthened our responsiveness and overall customer experience. ### 7. Effortless Social Media Management with Actionable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Tirhas T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Konnect Insights?** Konnect Insights because it allows us to centralize all our conversations into one platform, ensuring that every customer interaction is tracked, contextual, and actionable, regardless of the channel. The platform is easy to adopt, and the dashboards are flexible enough to provide meaningful, actionable insights. The dashboards are particularly valuable for our day-to-day operations. The initial setup was easy, and I'd rate my recommendation of it a 10. **What do you dislike about Konnect Insights?** From observation, some advanced dashboard configurations take time to fully understand. **What problems is Konnect Insights solving and how is that benefiting you?** With Konnect Insights, we centralize conversations into one platform, ensuring every customer interaction is tracked, contextual, and actionable, regardless of its channel. ### 8. Intuitive UI and Stellar Insights, **Rating:** 5.0/5.0 stars **Reviewed by:** Bibek T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Konnect Insights?** I use Konnect Insights for social media community management, post performance insights, and reporting. I love its UI and interactive elements, and how easy it is to use. The mention tracking capabilities are impressive, and the AI integration is really helpful. I find the dashboards very useful as I can see at a glance what is working and what is not. The ease of downloading data is great. Setting up was very easy, and the support team is quite supportive and great people. **What do you dislike about Konnect Insights?** The post scheduling feature might benefit from improvement. **What problems is Konnect Insights solving and how is that benefiting you?** I use Konnect Insights for omnichannel management, easy mention tracking, AI integration, and insightful dashboards that streamline my social media tasks and data handling. ### 9. One of the Best UIs and a Beautiful Dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Mazin A. | Social Media Senior Supevisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Konnect Insights?** The ui is one of the best i have seen, the dashboard is pretty pleasing to look at **What do you dislike about Konnect Insights?** it is not truly live, it updates every 2 to 3 minutes and in some instances it disconnects and does not allow us to sign in again until after 10 minutes **What problems is Konnect Insights solving and how is that benefiting you?** to connect to our customers through, IG, X , Facebook and tiktok ### 10. Simple and Versatile Integration for Business Environments **Rating:** 5.0/5.0 stars **Reviewed by:** Fortunato F. | Solutions Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Konnect Insights?** This platform offers easy integration with both Genesys Cloud and CRM systems like Salesforce, which facilitates its use in different business environments. **What do you dislike about Konnect Insights?** A feature I consider important is the ability to manage one's own digital bots without having to rely on external integrations. Additionally, it would be preferable that, when transferring interactions to Genesys, they are delivered as digital channels instead of being classified as emails. **What problems is Konnect Insights solving and how is that benefiting you?** The data analysis function and the ability of artificial intelligence to perform analyses and summaries are very helpful to me. Additionally, I greatly value the option to correct spelling and receive notifications when offensive words are detected. ### 11. Streamlined Dashboard with Built-in Automation for Faster Decision-Making **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Konnect Insights?** The interface is good and easy to understand. It gives all the quick information that is required at a single glance. It's an analysis dashboard, and automation is really very helpful. It's also very easy to integrate the profile. Like plug and play. **What do you dislike about Konnect Insights?** Only one logic for transferring the tickets within the queue and to other queue quite complicated. But after a regular run, can be understandable. **What problems is Konnect Insights solving and how is that benefiting you?** It consolidates customer concerns raised across different social media platforms into a single bucket, enabling us to respond and resolve queries in a timely manner. Additionally, it helps us identify recurring customer pain points, which supports product improvement. Negative sentiment analysis provides deeper insights into our target group (TG) and their expectations ### 12. Efficient Brand Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Mr M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Konnect Insights?** I find Konnect Insights to be a powerful all-in-one platform for managing my online brand's presence. It's easy to use and simplifies monthly reporting with easy access to data. The platform makes it easy to track all mentions and comes with pre-prepared charts. Setting it up was also very easy. **What do you dislike about Konnect Insights?** Improve the chart quality **What problems is Konnect Insights solving and how is that benefiting you?** I use Konnect Insights as a powerful all-in-one platform to manage my online brand's presence, track mentions easily, and assist in monthly reporting with prepared charts. ### 13. Konnect Insights: Seamless Social Listening & Clean UI **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Konnect Insights?** I use Konnect Insights for Social Listening and ORM for my clients. I like the UI; it is very clean and easy to use. The features are a better bundle compared to the previous tool I used. Additionally, the initial setup was very easy because the team was helpful and they set up everything within the timeline. **What do you dislike about Konnect Insights?** Everything is good **What problems is Konnect Insights solving and how is that benefiting you?** I use Konnect Insights for Social Listening and ORM, solving problems related to these and real-time dashboards. ### 14. Konnect Insights Unifies Our Support Platforms for a Seamless Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kabtamu G. | Digital customer care supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Konnect Insights?** We have been using Konnect Insights for over four years at Ethio telecom, Africa’s giant telecom company, to deliver a seamless customer experience by integrating all customer support platforms into one place. **What do you dislike about Konnect Insights?** So far, I haven’t noticed any major issues, except that the system becomes slow on very rare occasions. **What problems is Konnect Insights solving and how is that benefiting you?** It helps solve the challenge of managing separate customer support channels by bringing them together into one integrated platform. ### 15. Helpful Social Listening and CXM Tools That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Konnect Insights?** helpful tools for social listening and cxm **What do you dislike about Konnect Insights?** maybe the support inside the platform or inquiries or explanations in the dashboards, especially when sending it to clients **What problems is Konnect Insights solving and how is that benefiting you?** omnichannel in centralizing all platforms ### 16. Konnect Insights Review **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav A. | Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Konnect Insights?** Provides detailed dashboards, sentiment analysis, and competitor tracking that help in making data-driven decisions. The platform provides real-time alerts and updates, enabling timely responses and engagement. I use it daily and it is very easy to use once get used to the tool. **What do you dislike about Konnect Insights?** The structure of exported files could be more streamlined and user-friendly. Access to only about one month's worth of historical data could restrict long-term analysis. **What problems is Konnect Insights solving and how is that benefiting you?** Konnect Insights solves the challenge of monitoring and managing our brand presence across multiple social media and online platforms. It helps us track real-time brand mentions, customer feedback, and sentiment, all in one place. ### 17. I loved this tool, its very simple and useful **Rating:** 5.0/5.0 stars **Reviewed by:** Simran G. | Shift Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Konnect Insights?** One of the things that I like best about Konnect Insights is its user-friendly interface, which makes it easy to navigate and use the platform. Accuracy and depth of the data provided by Konnect Insights is very useful. The platform offers real-time monitoring and analysis of social media channels, allowing businesses to stay on top of their online reputation and respond quickly to any issues or opportunities. Another standout feature of Konnect Insights is its robust reporting capabilities. The platform allows me to generate customized reports that provide in-depth insights into their social media performance, including engagement rates, sentiment analysis, and competitor analysis. Konnect Insights to be an invaluable tool for managing their social media presence and staying ahead of the competition. With its ease of use, accurate data, and powerful reporting features, it is no surprise that Konnect Insights has become a popular choice for businesses looking to make the most of their social media marketing efforts. **What do you dislike about Konnect Insights?** Just one thing somtime it takes 10-15 seconds to load the page, not that's not the big challenge **What problems is Konnect Insights solving and how is that benefiting you?** The way it helps in creating the charts-dashboard and analysis the data in depth so that we can create the reports in detailed ### 18. Best Social Media Listening tool **Rating:** 5.0/5.0 stars **Reviewed by:** Disha P. | Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Konnect Insights?** I've been relying on Konnect Insights for a very long time and my experience with them has been nothing short of amazing! Not only do they have a user-friendly interface that helps us with response management, sentiment analysis, and category tagging, but they also provide an amazing set of dashboard widgets that allow us to get quick reports. Furthermore, their insights, dashboard-sharing options, and tool integration make work much easier. All in all--Konnect Insights delivers top-notch service and customer satisfaction! **What do you dislike about Konnect Insights?** At times, it can be challenging to import keywords and crawl mentions. Fortunately, the support team is always ready to lend a helping hand. Filtering out the unwanted mentions could be a additional feature which is not currently present. **What problems is Konnect Insights solving and how is that benefiting you?** It has helped in improving overall customer experience for our clients. Made it easy to track reports and mentions in one place without having to look anywhere else. ### 19. Comprehensive solution for monitoring and managing brand reputation on social media **Rating:** 4.0/5.0 stars **Reviewed by:** Aaranka D. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Konnect Insights?** -It has many advanced features that help to simplify the process of monitoring and analyzing brand mentions on social media. -It has features to provide real time insights in to brand conversations. -Another key features which I liked the most is how it provides detailed reports on sentiment and competition analysis. The overall dashboard is also good. -Additionally, the platform offers excellent customer support, with a knowledgeable team available to help with any questions or issues. **What do you dislike about Konnect Insights?** -The tool performance is often slow. - Queuing of tickets should work more fast and on real time. **What problems is Konnect Insights solving and how is that benefiting you?** To identify negative feedbacks shared by customer and take prompt action on it. Additionally to monitor brand presence on social media. ### 20. Good experience and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Manisha M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Konnect Insights?** Easy to use and transparent, customisable reports and dashboard as required. **What do you dislike about Konnect Insights?** While adding new tag/classifications in the tool, we have to add the tag to every social media platform seperately. If we could just add the tag for a specific brand then it should be applied to all the platforms under the brand in one go. **What problems is Konnect Insights solving and how is that benefiting you?** Providing real-time data across all social media platforms which helps to respond to customers in a timely manner and get any updates/news about the brand based on which we can respond to any negative complaints promptly and manage crisis situation accordingly. ### 21. Konnect Insights checks all the boxes **Rating:** 5.0/5.0 stars **Reviewed by:** Munaf C. | Assistant Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Konnect Insights?** I have been using Konnect Insights for over 5 years, and my experience has been excellent. Apart from their user-friendly interface that helps us with response management, sentiment analysis and category tagging, they offer a great set of dashboard widgets that allows us get quick numbers and reports. **What do you dislike about Konnect Insights?** There might be challenges in crawling of mentions initially but their support team usually gets back with a resolution. **What problems is Konnect Insights solving and how is that benefiting you?** Omni-Channel Customer Experience Management Platform helps us get all the mentions across social and GMB at one place. It makes our job easier to reply to our customers and categorize them into buckets to understand the problems and generate insights. ### 22. User-friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Nihal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2023 **What do you like best about Konnect Insights?** Ease of use. There are several options that are provided, and a lot of customisation options are available. **What do you dislike about Konnect Insights?** Too many options can sometime leads to confusion as most options are of no use. **What problems is Konnect Insights solving and how is that benefiting you?** All queries and reviews a customer shares can be found in a single place and becomes easy to respond to. ### 23. Simple yet powerful tool for owned Brand and competition data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Konnect Insights?** Highly reliable in terms of data accuracy and has a user-friendly UI. The volume of data and multiple metrics for brand tracking across platforms is the best in the industry. Also, a prompt supportive customer support team with a minimum TAT is most appreciated. **What do you dislike about Konnect Insights?** Expect a better quick search module to enable more efficient ad hoc studies, especially regarding social listening. **What problems is Konnect Insights solving and how is that benefiting you?** Stand-alone tool for all sorts of owned and competitor tracking across the network. Have had a great experience with any additional requests placed to the backend team. ### 24. Gets the work done and more **Rating:** 4.0/5.0 stars **Reviewed by:** Sankalp J. | senior investor relations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2023 **What do you like best about Konnect Insights?** It has many functionalties. It is better to have them than not. **What do you dislike about Konnect Insights?** It gets overwhelming sometimes. Because it has too many options. Also the interface can become more intuitive. **What problems is Konnect Insights solving and how is that benefiting you?** We have to keep track of a lot of social media channels and KI gets it done at one place. ### 25. User Friendly With Best Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Konnect Insights?** Easy to operate & customization options Interactive dashboards & custom charts Customer support **What do you dislike about Konnect Insights?** Nothing until now. Any new request put forth is heard. **What problems is Konnect Insights solving and how is that benefiting you?** Utilizing the tool to get insights from the custom dashboards even through a mobile phone is very helpful. The dashboards and team performance is accessible and made easy. This is one of the best parts of the tool. Getting the data volume which is a recent feature of the tool has helped during the pitches. ### 26. Good tool for social media listening, reports dashboard, analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Raghavendra A. | Online Reputation Management executive , Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Konnect Insights?** Easy to use, very effective for analysis, Reports and dashboards are easy to creat **What do you dislike about Konnect Insights?** Checking history and mail trails are heard to see or clumsy to view and action. **What problems is Konnect Insights solving and how is that benefiting you?** Tracking the engagement rate and analysis of sentiments. Responding to the user. ### 27. Amazing Tool & Customisable **Rating:** 5.0/5.0 stars **Reviewed by:** Meetali S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Konnect Insights?** Customization as per the business requirement & 100+ Dashboard options to create from. **What do you dislike about Konnect Insights?** The Admin login is not much user friendly - need a proper walk through at times on the filters to download & understand the data. Reports can be worked upon **What problems is Konnect Insights solving and how is that benefiting you?** Listening & actioning customer complaints with better understanding on the type of query. More productive results ### 28. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Mamta A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Konnect Insights?** Features & multiple chart reporting dashboards **What do you dislike about Konnect Insights?** It should have different stacks for each platforms at one go **What problems is Konnect Insights solving and how is that benefiting you?** Escalation to multiple teams with live response posting at one go ### 29. Best in market with regular new updates **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Konnect Insights?** Insights, dashboard sharing and other tools integration options. **What do you dislike about Konnect Insights?** Tagging the conversations and Importing keywords **What problems is Konnect Insights solving and how is that benefiting you?** The new update heard coming to KI is integrating ChatGpt in the tool. This update will be a great experience with AI meets monitoring tool. It crawls 100% of data coming on social media, provides essential insights, and the UI is very user friendly. And many more things. ### 30. Simple and easy tool for small and medium organizations **Rating:** 3.0/5.0 stars **Reviewed by:** Kunal M. | Assistant Marketing manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Konnect Insights?** ease of use in creating topics and a dashboards for deriving insights **What do you dislike about Konnect Insights?** limitation on listening sources and lack of widgets in dashboards **Recommendations to others considering Konnect Insights:** Great tool if you are planning to onboard your first social media listening tool **What problems is Konnect Insights solving and how is that benefiting you?** social media listening and gathering owned social media channels analytics ### 31. Good Social Listening tool for a fast-paced startup **Rating:** 4.0/5.0 stars **Reviewed by:** Guru P. | software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Konnect Insights?** A dashboard with all the information present on the first-fold itself, which makes the user identify the status of their posts across all the social media platforms **What do you dislike about Konnect Insights?** The User Experience. It's not eye-catching and doesn't seem welcoming to the user. **Recommendations to others considering Konnect Insights:** Highly recommended as you no need to switch between platforms to listen to what people are speaking about your company. **What problems is Konnect Insights solving and how is that benefiting you?** We are a growing startup and it was very difficult to collect feedback from various social media platforms. With the help of Konnect Insights, we are able to sync and see all the reviews in one place, which is making very easy for us to know what's the talk about our product in various places. ### 32. Great Sentimental Analysis tool - Good for startups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Konnect Insights?** This tool provides all the info at single go to check the status of all posts from all the platforms. **What do you dislike about Konnect Insights?** User Interface is not as good as I expected. **Recommendations to others considering Konnect Insights:** It is a good tool to know the status of ur product. I highly recommend. **What problems is Konnect Insights solving and how is that benefiting you?** The ease of collecting data from different applications or platforms all together to view at a single place makes the user comfortable and we can get to know where we stand and whats the status of our product in different parts of the world or places. ## Konnect Insights Discussions - [What is the use of Konnect Insights?](https://www.g2.com/discussions/what-is-the-use-of-konnect-insights) - [What is konnect?](https://www.g2.com/discussions/what-is-konnect) - [What does Konnect Insights do?](https://www.g2.com/discussions/what-does-konnect-insights-do) - [View Konnect Insights pricing details and edition comparison](https://www.g2.com/products/konnect-insights/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+18%3A25%3A51+-0500&secure%5Bsession_id%5D=b52eafaf-b8ae-4761-a47c-7802037d3939&secure%5Btoken%5D=b3494c717b4a4983938f41daab2c2708d2e66e39919a5a960592747ae51d8c82&format=llm_user) ## Konnect Insights Integrations - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) ## Konnect Insights Features **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering ## Top Konnect Insights Alternatives - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (704 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,065 reviews) - [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) - 4.0/5.0 (957 reviews)